3 results for Help Desk Technician Ii in Troy, MI

Troy, MI
onsite
Temporary
0 - 0 USD / Yearly
Responsibilities: • Interface directly with customers to provide day-to-day IT support.• Offer MAC support, requiring self-initiative and the ability to follow directions.• Travel to different sites as needed to provide support.• Maintain an accurate record of customer credit and resolve customer inquiries.• Monitor customer accounts and take appropriate action.• Provide 'White Glove Support' for Executive members of the client base as needed.• Contribute to updating existing processes to streamline support as per business requirements.• Provide 2nd level MAC support as well as PC and some infrastructure support.• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
2026-02-09T00:00:00Z

Southfield, MI
onsite
Permanent
60000 - 80000 USD / Yearly
We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems. Responsibilities: • Deliver prompt and attentive customer service to meet departmental performance goals. • Provide technical assistance on installations, upgrades, and troubleshooting for various systems. • Accurately document customer interactions and resolutions with attention to detail. • Communicate technical issues effectively to customers and collaborate with internal teams. • Utilize tools and resources to manage service desk tickets and resolve issues efficiently. • Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android. • Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server. • Ensure compliance with quality assurance standards and methodologies. • Maintain up-to-date knowledge of relevant software and systems. • Respond to telephone support requests in a timely and effective manner.
2026-03-06T00:00:00Z

Ann Arbor, MI
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact. Responsibilities: • Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange. • Offer hands-on support for mobile devices such as Android smartphones and iPads. • Deliver exceptional customer service to assist staff in a high-pressure healthcare environment. • Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete. • Conduct network troubleshooting to address connectivity issues and ensure reliable operations. • Manage hardware inventory, including tracking and deploying necessary equipment. • Assist field personnel with online troubleshooting and station setup as required. • Collaborate with team members to maintain system functionality and resolve technical challenges. • Ensure compliance with organizational IT protocols and practices.
2026-03-06T00:00:00Z