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2 results for Help Desk Technician Ii in Troy, MI

IT Desktop Technician

Ypsilanti, MI
onsite
Temporary to Hire
25 - 30 USD / Hourly
We are looking for an IT Desktop Technician to support daily technology needs for employees in Michigan. This contract opportunity is ideal for someone who enjoys resolving technical issues, assisting users in person and remotely, and helping maintain reliable desktop environments. The person in this role will contribute to end-user support, device deployment, and ongoing operational projects while delivering responsive and attentive service. Responsibilities: • Provide frontline technical support by responding to user inquiries, documenting issues in the ticketing system, and ensuring requests are tracked accurately from intake through resolution. • Diagnose and resolve desktop, software, and connectivity problems involving Windows systems, Microsoft Office applications, network access, and internally used business tools. • Set up and configure end-user equipment such as desktop computers, projectors, video conferencing devices, printers, and related peripherals to support day-to-day operations. • Prepare and deploy workstation hardware for internal use, including imaging devices, maintaining system builds, and updating asset records. • Support end-user learning by offering basic technical guidance and assisting with user education when new tools or processes are introduced. • Participate in assigned project work, including device migration efforts to Intune and troubleshooting issues that arise during implementation. • Perform repair and maintenance activities for PCs and printers to minimize downtime and keep equipment functioning properly. • Follow established procedures and service expectations while responding promptly to tickets, requests, and user communications. • Maintain an organized and safe work area and provide support outside standard business hours when evening or weekend coverage is needed.
2026-07-01T00:00:00Z

IT Systems & Network Technician

Burton, MI
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Our Client is looking for an IT Systems & Network Technician to support clients in Flint- Metro, Michigan by delivering dependable technical assistance across both systems and network environments. This position blends hands-on troubleshooting with proactive infrastructure support, making it ideal for someone who can balance end-user service with strong networking knowledge. The successful candidate will help maintain secure, stable client environments while keeping technical records organized and current. Responsibilities:• Provide first- and second-level technical support for client systems, resolving issues related to desktops, servers, connectivity, and user access.• Configure, maintain, and troubleshoot network equipment and security devices, including firewalls, routers, VPNs, and cloud-managed networking platforms.• Monitor client environments to identify performance concerns, service interruptions, and security risks before they become larger problems.• Administer Windows 10 and 11 endpoints along with Windows Server systems, including core services such as Active Directory, Group Policy, and network infrastructure roles.• Support identity and access management processes using tools such as Azure AD / Entra ID and multi-factor authentication platforms like Cisco Duo.• Document network layouts, system configurations, support activity, and remediation steps to ensure accurate technical records across client accounts.• Use remote monitoring, management, and service tracking platforms to manage tickets, prioritize work, and deliver timely updates to stakeholders.• Contribute to infrastructure improvements and technical changes, including system upgrades or internal platform transitions when assigned.
2026-06-29T00:00:00Z