2 results for Help Desk Support Manager in Troy, MI

Taylor, MI
onsite
Permanent
70000 - 75000 USD / Yearly
We are looking for a dynamic Help Desk Manager to oversee IT support operations within a fast-paced, 24/7 automotive environment in Taylor, Michigan. This role is crucial in ensuring the stability and reliability of production-critical systems, managing shift coverage, and fostering a high-performing support team. The ideal candidate will bring strong leadership skills, a hands-on approach, and a commitment to operational excellence. Responsibilities: • Lead daily IT support operations to ensure 24/7 coverage and system stability. • Respond promptly to production-critical issues and oversee resolution processes. • Monitor and troubleshoot network performance, connectivity issues, and Wi-Fi functionality to maintain uptime. • Enforce network security practices, including access control, password policies, and patch management. • Act as the primary escalation point for system issues impacting production operations. • Coordinate incident response, root cause analysis, and track resolution outcomes. • Develop and maintain comprehensive documentation for troubleshooting procedures and recurring issues. • Manage and schedule IT support teams to ensure adequate coverage for all shifts. • Coach, mentor, and evaluate the performance of IT support staff. • Implement and enforce IT support processes, including ticketing systems, SLAs, and escalation protocols.
2026-04-10T00:00:00Z

Detroit, MI
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction. Responsibilities: • Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices. • Perform regular maintenance and updates on hardware and software systems to ensure optimal performance. • Document detailed steps and solutions for resolving user issues in the call tracking system. • Install and configure hardware and software for end-users as needed. • Manage inventory control and assist in transporting hardware between locations. • Stay informed about current trends and advancements in technology to enhance support services. • Deliver individual or group training sessions on computer hardware and software usage. • Participate in projects aimed at implementing new technologies and improving service delivery. • Escalate unresolved technical issues to higher support levels when necessary. • Handle additional responsibilities and tasks as assigned.
2026-03-24T00:00:00Z