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7 results for Customer Experience Specialist in Troy, MI

Accounts Receivable Specialist

Troy, MI
onsite
Temporary / Contract
23.00 - 28.00 USD / Hourly
We are looking for an Accounts Receivable Specialist to support billing, cash application, and collections activities for a long-term contract opportunity based in Troy, Michigan. This role will help maintain accurate customer invoicing, monitor outstanding balances, and ensure timely processing of receipts and reconciliations. The position also partners with sales, project, and finance teams to address invoicing questions, manage customer account documentation, and contribute to month-end and audit-related accounting tasks. Responsibilities: • Manage day-to-day accounts receivable activity in the company’s system of record, ensuring transactions are entered accurately and on time. • Prepare customer invoices for spare parts, repairs, warranty work, service activity, and project-related orders, including deposits and final revenue billings. • Generate export shipping invoices with the required customs details for international deliveries and submit invoices through customer billing portals when applicable. • Apply customer payments, post cash receipts, process credit card transactions, and complete daily bank reconciliations to maintain accurate cash records. • Track open balances, follow up on commercial collections, gather payment status updates, and recommend account restrictions when risk or delinquency concerns arise. • Work closely with project sales and aftermarket teams to investigate and resolve billing discrepancies, payment issues, and customer account questions. • Review customer credit information, support recommendations for payment terms and credit limits, and maintain documentation related to bankruptcies, tax forms, and new customer setup. • Support financial reporting by preparing weekly cash receipt forecasts, issuing credit memos or manual invoices as needed, and filing monthly, quarterly, and annual sales and use tax returns. • Contribute to month-end close and annual audit activities, including receivables reconciliation, foreign currency review, bad debt analysis, intercompany balancing, and backup support for accounts payable functions.
2026-07-10T16:18:41Z

Collections Specialist

Wixom, MI
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
We are looking for a Collections Specialist to support accounts receivable operations and help maintain healthy customer account balances in Wixom, Michigan. This position focuses on following up on past-due invoices, keeping account information current, and working across teams to resolve payment issues efficiently. The ideal candidate brings a strong understanding of collection practices, sound judgment, and an attentive approach to customer communication. Responsibilities: • Track outstanding balances by reviewing aging data and taking timely action on overdue customer accounts. • Document collection outreach, payment updates, and account changes to keep records complete and accurate. • Process incoming customer payments and reconcile activity within the accounts receivable subledger. • Work with managers and internal partners to address sensitive, disputed, or high-exposure accounts. • Oversee customer hold status by coordinating with sales and leadership on account standing and recommended actions. • Support period-end accounting tasks tied to receivables, including month-end and year-end close activities. • Protect the accuracy of financial information by maintaining complete records that follow company standards. • Handle customer financial details with discretion while upholding data confidentiality and integrity. • Recommend practical improvements that strengthen collection workflows and increase operational efficiency.
2026-07-14T14:08:44Z

Compensation & Benefits Specialist

Bloomfield Hills, MI
onsite
Temporary to Hire
35.00 - 40.00 USD / Hourly
Benefits Manager/Specialist Our trusted client is looking for a Benefits Manager / Specialist to support benefits administration for their non-profit organization in Bloomfield Hills, Michigan. This contract opportunity has the potential to become permanent, is part-time at 24 hours per week, and is ideal for someone who can confidently manage day-to-day benefits operations, vendor coordination, and employee support. The person in this role will partner closely with brokers, accounting, and internal stakeholders to keep enrollments, billing, and payroll-related benefit data accurate and timely. The day-to-day responsibilities include:• Administer employee benefit programs and oversee routine benefits activity, including enrollments, updates, and general plan maintenance.• Serve as a primary contact for external brokers and coordinate with multiple benefit providers across medical, dental, vision, and related plans.• Partner with accounting on a biweekly basis to gather and validate payroll-related benefits information for accurate processing.• Review, reconcile, and submit benefit invoices to ensure carrier billing is accurate and paid on schedule.• Maintain employee census records and benefits tracking documents using detailed spreadsheets and organized reporting.• Meet with new employees to explain available benefit options, answer questions, and guide them through the enrollment process.• Support leave-related benefits administration, including matters involving FMLA, COBRA, and employee situations that may require attention to different state leave regulations.• Assist with annual benefits enrollment preparation and execution, with particular focus on the calendar-year open enrollment cycle.• Use Paycom to support benefits administration tasks, employee data updates, and related recordkeeping activities.
2026-07-15T13:43:42Z

Project Manager

Livonia, MI
onsite
Permanent / Full Time
80000.00 - 95000.00 USD / Yearly
Our client is seeking an Internal Business Systems Project Manager to own and optimize its Atlassian ecosystem while leading internal business systems initiatives across the organization. This is a newly created position driven by company growth and is focused exclusively on internal operations; there are no customer-facing responsibilities. Unlike a traditional Project Manager, this role is centered on improving how work flows across the business. The successful candidate will partner with stakeholders across Operations, Sales, Finance, IT, and leadership to optimize processes, increase project visibility, and ensure teams are leveraging Jira and Confluence effectively.This is an excellent opportunity for someone with strong hands-on experience administering and optimizing the Atlassian suite who is looking to expand their impact within an organization's internal project management function.ResponsibilitiesBusiness Systems & Process Improvement<ul><li>Own and continuously improve the organization's internal Atlassian environment to support business initiatives.</li><li>Partner with business leaders to understand operational needs and translate them into scalable Jira workflows and project structures.</li><li>Design and optimize workflows, issue types, boards, dashboards, and reporting to improve visibility and execution across departments.</li><li>Drive consistency in how projects, initiatives, and work requests are managed throughout the organization.</li><li>Identify opportunities to improve efficiency through workflow optimization and process standardization.</li></ul>Internal Project Management<ul><li>Lead internal cross-functional initiatives involving business systems, operational improvements, and process enhancements.</li><li>Coordinate projects across departments while managing priorities, timelines, risks, and dependencies.</li><li>Facilitate project planning sessions, stakeholder meetings, and status updates.</li><li>Maintain project documentation including project plans, decision logs, requirements, and process documentation.</li><li>Provide leadership with clear visibility into project health, priorities, and progress.</li></ul>Atlassian Platform Ownership<ul><li>Serve as the organization's primary functional expert for the Atlassian platform.</li><li>Configure and maintain Jira projects, workflows, issue types, dashboards, filters, boards, and reporting.</li><li>Optimize the use of:</li><li>Jira Project Discovery</li><li>Jira Service Management</li><li>Confluence</li><li>Establish best practices, governance, and consistent usage across business teams.</li><li>Partner with IT on technical implementation while owning the business configuration, structure, and overall platform strategy.</li><li>Train and coach internal users on Atlassian best practices and platform adoption.</li></ul>
2026-07-09T13:28:44Z

Marketing Data Analyst

Troy, MI
onsite
Permanent / Full Time
70000.00 - 95000.00 USD / Yearly
We are looking for a Marketing Data Analyst to turn marketing and customer data into clear insights that strengthen campaign strategy and business decisions for a financial services organization in Troy, Michigan. This role combines reporting, audience analysis, market research, and cross-functional collaboration to improve marketing performance across multiple channels. The ideal candidate brings strong analytical ability, experience working with CRM or marketing data platforms, and a practical understanding of how data can support member-focused growth. Responsibilities: • Serve as the internal expert on the CRM marketing data platform and related tools, helping the team maximize system capabilities and maintain reliable data usage practices. • Create, run, and verify database queries while routinely reviewing data quality to support accurate reporting and dependable campaign execution. • Combine internal financial services information with external and industry data sources to enrich analysis and strengthen marketing initiatives. • Produce recurring reports and dashboards that track campaign outcomes, brand indicators, referral activity, and performance across paid, earned, and owned channels. • Partner with campaign owners and business stakeholders to interpret results, identify trends, and recommend adjustments that improve marketing effectiveness. • Conduct primary and secondary research to support decisions related to brand positioning, product and service opportunities, pricing considerations, and member engagement strategies. • Build audience segments using first-party and third-party data, applying analytical methods to refine targeting for prospecting, onboarding, re-engagement, and automated marketing journeys. • Work with vendors, IT, and internal teams to gather insights, support testing strategies, monitor lead progression from initial response through conversion, and fulfill specialized reporting or research requests.
2026-07-02T17:30:09Z

Sr. Accountant

Troy, MI
remote
Permanent / Full Time
105000.00 - 115000.00 USD / Yearly
We are looking for a Senior Accountant to support commercial accounting activities tied to vehicle-related revenue, inventory, and cost of sales in Troy, Michigan. This role is well suited for an accounting specialist who can interpret complex guidance, improve processes, and collaborate across finance, sales, operations, and legal teams. The position will play a key part in establishing reliable procedures, strengthening controls, and delivering accurate reporting as the business grows. Responsibilities: • Lead accounting for vehicle and related revenue streams, applying revenue recognition guidance to assess deliverables, pricing allocation, and sales channel treatment. • Manage accounting for customer order deposits and prepayments, ensuring balances are accurately recorded, reconciled, and tracked through fulfillment. • Prepare monthly close deliverables, including journal entries, reconciliations, roll-forwards, and reporting for inventory, revenue, and cost of goods sold. • Review finished goods inventory for valuation considerations and record appropriate adjustments in line with applicable accounting standards. • Partner with FP& A to support forecasts, budgets, and variance analysis related to vehicle sales, margins, and associated costs. • Design and strengthen internal controls and scalable accounting workflows that support a growing commercial business environment. • Assist with external audit requests and contribute to financial statement support for revenue and inventory-related disclosures. • Evaluate the accounting impact of new products, go-to-market models, and operational changes before implementation. • Collaborate with cross-functional stakeholders to help shape and execute an end-to-end order-to-cash process for vehicle transactions. • Participate in ERP-related implementation activities by defining accounting needs, supporting testing, and documenting outcomes thoroughly.
2026-07-15T00:04:52Z

Receptionist

Troy, MI
onsite
Temporary / Contract
17.00 - 19.00 USD / Hourly
We are looking for a dependable Receptionist to provide front desk support for a Contract assignment in Troy, Michigan. This role will serve as the first point of contact for visitors and callers while helping maintain a detail-focused and welcoming office environment. The position is well suited for someone who is organized, attentive to detail, and comfortable managing daily administrative tasks in a busy setting. Responsibilities: • Welcome guests and direct them appropriately while ensuring a positive front desk experience. • Manage incoming calls on a multi-line phone system and route inquiries to the correct contacts in a timely manner. • Oversee the readiness of conference rooms by checking cleanliness and organization throughout the day. • Keep shared kitchen areas neat by wiping surfaces, maintaining the coffee station, and handling dishes as needed. • Support day-to-day office operations by monitoring common areas and helping maintain an orderly workplace.
2026-07-15T13:38:46Z