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1 result for Customer Experience Specialist in Troy, MI
- Madison Heights, MI
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to support a busy customer-focused team in Michigan. This Long-term Contract position is ideal for someone who enjoys assisting customers, handling high-volume communication, and ensuring orders are processed with accuracy. The role requires strong attention to detail, clear communication, and the ability to balance multiple priorities while delivering dependable service.<br><br>Responsibilities:<br>• Build strong customer relationships by providing responsive, attentive support and creating a positive service experience.<br>• Handle incoming calls and email inquiries, addressing questions, resolving concerns, and ensuring timely follow-up.<br>• Process customer orders accurately and enter detailed information into the designated system.<br>• Monitor order activity, provide status updates, and communicate important information to customers as needed.<br>• Investigate service issues or complaints and work toward effective resolutions that support customer satisfaction.<br>• Partner with teams such as Sales and other service contacts to coordinate responses and meet customer expectations.<br>• Review order details carefully, including quantities, pricing, and related calculations, to maintain accuracy.<br>• Manage several requests at once in a fast-paced setting while staying organized and focused on accuracy.<br>• Expand knowledge of products, workflows, and company procedures to provide informed customer support.
- 2026-11-13T00:00:00Z