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2 results for Client Services Support Ii in Troy, MI

Troy, MI
remote
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Troy, Michigan. This Contract position offers an opportunity to assist customers with their medical-related inquiries in a detail oriented and supportive environment. You will handle a variety of tasks, including answering questions about benefits, claims, and pre-authorizations, ensuring a high standard of customer satisfaction. This role is primarily remote, but occasional in-office attendance will be required. Responsibilities:• Respond to customer inquiries via phone and email, providing accurate and timely information.• Resolve issues related to pre-authorizations, claim statuses, and benefit details with attention to detail.• Maintain detailed and accurate records of all customer interactions using company systems.• Stay informed about updates and changes to healthcare plans and policies.• Guide customers through their medical benefits and network provider options.• Provide pre-authorization for medical treatments when applicable.• Address outstanding co-payments and explain financial responsibilities to members.• Escalate unresolved issues to the appropriate manager when necessary.• Ensure compliance with HIPAA policies and maintain confidentiality at all times.• Work efficiently in a high-volume call environment while providing excellent service.
2026-06-23T00:00:00Z

Saint Clair Shores, MI
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative team in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer support, administrative coordination, and warehouse-related order activities in a small, relaxed workplace. The right candidate will be comfortable shifting between priorities, maintaining accuracy in daily tasks, and learning new systems such as QuickBooks, Salesforce, and Google Drive. Responsibilities:<ul><li>Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance.</li><li>Prepare pricing quotes and accurately manage billing information.</li><li>Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards.</li><li>Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive.</li><li>Schedule appointments and manage calendars to support team efficiency.</li><li>Collaborate with other departments to resolve customer issues and improve processes.</li><li>Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.</li><li>Foster a positive and respectful relationship with customers and team members alike</li></ul>
2026-06-29T00:00:00Z