<p>We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Troy, Michigan. This Contract position offers an opportunity to assist customers with their medical-related inquiries in a detail oriented and supportive environment. You will handle a variety of tasks, including answering questions about benefits, claims, and pre-authorizations, ensuring a high standard of customer satisfaction. This role is primarily remote, but occasional in-office attendance will be required.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone and email, providing accurate and timely information.</p><p>• Resolve issues related to pre-authorizations, claim statuses, and benefit details with attention to detail.</p><p>• Maintain detailed and accurate records of all customer interactions using company systems.</p><p>• Stay informed about updates and changes to healthcare plans and policies.</p><p>• Guide customers through their medical benefits and network provider options.</p><p>• Provide pre-authorization for medical treatments when applicable.</p><p>• Address outstanding co-payments and explain financial responsibilities to members.</p><p>• Escalate unresolved issues to the appropriate manager when necessary.</p><p>• Ensure compliance with HIPAA policies and maintain confidentiality at all times.</p><p>• Work efficiently in a high-volume call environment while providing excellent service.</p>

• At least 1 year of experience in a customer service or call center role, preferably in a healthcare setting.<br>• Familiarity with medical terminology, diagnosis codes, and healthcare processes.<br>• Strong computer skills, including proficiency in Microsoft Outlook and typing accuracy.<br>• Excellent verbal and written communication skills, with an ability to handle difficult conversations calmly.<br>• Proven ability to multitask and manage time effectively in a fast-paced environment.<br>• Strong problem-solving skills and critical thinking abilities.<br>• Availability to work flexible shifts, including evenings, weekends, and holidays.<br>• Associate’s degree preferred; in lieu of a degree, 1-3 years of healthcare customer service experience is acceptable.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>