<p>We are looking for a detail-oriented Billing Admin to join a service-focused company in Monmouth County, New Jersey. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys working with numbers, maintaining accurate records, and supporting day-to-day billing operations. The person in this role will use Excel extensively to organize information, update data, and help ensure billing documentation is accurate and current.</p><p><br></p><p>Responsibilities:</p><p>• Enter billing and related financial information into Excel spreadsheets with a high level of accuracy.</p><p>• Review data for completeness and correct discrepancies before records are finalized.</p><p>• Maintain organized spreadsheet files and supporting documentation for ongoing billing activity.</p><p>• Assist with preparing invoices, billing summaries, and routine account-related reports.</p><p>• Update records regularly to reflect new transactions, adjustments, and account information.</p><p>• Communicate with internal team members to clarify billing details and resolve data issues.</p><p>• Support daily bookkeeping and administrative tasks tied to billing operations.</p>
<p>We are looking for a detail-oriented Credit Clerk to join a team in Pennsylvania in a contract capacity with the potential for a long-term role. This position supports credit evaluation, commercial collections, and account maintenance while working closely with credit leadership to help manage risk and support business objectives. The ideal candidate is comfortable reviewing financial information, handling customer account issues, and using Excel to gather and interpret data.</p><p><br></p><p>Responsibilities:</p><p>• Review new customer credit applications by gathering references and bureau data to assess creditworthiness.</p><p>• Evaluate existing accounts for credit line updates by collecting and analyzing current credit reports and reference information.</p><p>• Partner with the Credit Manager and cross-functional stakeholders to support sound credit decisions and broader financial goals.</p><p>• Maintain organized and accurate credit files, ensuring documentation is current and accessible.</p><p>• Escalate unusual account activity and assist with ad hoc reporting requests from credit leadership.</p><p>• Apply approved credit terms and account changes in accordance with established company credit policies.</p><p>• Contact customers regarding past-due balances and perform commercial collections follow-up to support timely payment.</p><p>• Investigate disputed items and chargebacks, working toward prompt and accurate resolution.</p>
<p>We are looking for a detail-oriented Shipping Clerk to join our team in Bucks County on a Contract basis. This position supports daily shipping, receiving, and inventory activities by ensuring materials move accurately and efficiently throughout the operation. The ideal candidate is comfortable following established procedures, handling documentation carefully, and escalating discrepancies when needed. This role is well suited for someone who values accuracy, teamwork, and dependable execution in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare items for outbound transportation by packing, labeling, bundling, and arranging materials according to shipment requirements.</p><p>• Receive incoming materials against supporting documentation and verify that deliveries match expected quantities and condition.</p><p>• Review inbound goods for visible damage or discrepancies and take appropriate action when a shipment should not be accepted.</p><p>• Maintain accurate inventory counts for finished products and subassemblies by recording transactions in the designated inventory system.</p><p>• Support material control activities by issuing kits to production and processing returned components as needed.</p><p>• Generate and review daily backlog information from the company system to help prioritize shipping and inventory tasks.</p><p>• Coordinate with delivery drivers to organize pickups, drop-offs, and daily transportation schedules.</p><p>• Follow established operational procedures and promptly report exceptions, concerns, or deviations to the appropriate supervisor or department.</p>
<p>We are seeking a detail-oriented Accounting Clerk to support daily accounting operations and maintain accurate financial records. This role assists with accounts payable and receivable, data entry, reconciliations, and general administrative support within the accounting department.</p><p>Responsibilities</p><ul><li>Assist with accounts payable and accounts receivable processing</li><li>Enter invoices, payments, and journal entries into the accounting system</li><li>Perform account reconciliations and resolve discrepancies</li><li>Maintain organized and accurate financial records and documentation</li><li>Support month-end and year-end close processes</li><li>Assist with preparing reports and schedules for management</li><li>Respond to internal and external accounting-related inquiries</li><li>Provide general administrative support to the accounting team</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounting Clerk in Union County, NJ. In this role you will be responsible for accounts payables, accounts receivables, collections, payment processing, and more. If you have 2+ years of accounting experience and are looking to grow your career, this might be the opportunity for you!</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable and accounts receivable activities with strong attention to accuracy and timeliness.</p><p>• Support collection efforts by monitoring outstanding balances and following up as needed.</p><p>• Examine incoming cash receipts and apply payments appropriately to customer accounts.</p><p>• Create and maintain new customer records within the system, ensuring all information is entered correctly.</p><p>• Use Excel to organize financial information.</p>
<p>Robert Half is looking for an efficient Accounting Clerk to support day-to-day financial operations for a team based in Philadelphia, Pennsylvania. This Accounting Clerk role is a contract opportunity with potential for permanent and is ideal for someone who enjoys working with numbers, maintaining accurate records, and keeping accounting processes organized. The person in this Accounting Clerk role will contribute to both payables and receivables activities while using QuickBooks to help ensure timely and precise transaction processing. If this sounds like you then click the apply button today and put your talents to the test. If you have any questions, please contact Robert Half at 215-568-4580 and mention job reference#03720-0013481945.</p><p><br></p><p>As an Accounting Clerk your responsibilities will include but are not limited to:</p><p>• Enter financial data into accounting systems with a strong focus on accuracy and completeness.</p><p><br></p><p>• Manage incoming invoices, review details for correctness, and prepare them for prompt processing.</p><p><br></p><p>• Support accounts payable tasks by recording vendor bills and assisting with payment tracking.</p><p><br></p><p>• Handle accounts receivable activities, including updating customer records and monitoring outstanding balances.</p><p><br></p><p>• Maintain organized documentation for accounting transactions and related financial records.</p><p><br></p><p>• Use QuickBooks to post transactions, update account information, and assist with routine reconciliations.</p><p><br></p><p>• Communicate with internal teams and external contacts to resolve invoice or payment discrepancies.</p><p><br></p><p>• Assist with general clerical and administrative duties that support the accounting function.</p><p><br></p><p>If this sounds like you then click the apply button today and put your talents to the test. If you have any questions, please contact Robert Half at 215-568-4580 and mention job reference#03720-0013481945.</p><p><br></p><p><br></p>
We are looking for a detail-oriented Accounting Clerk to support day-to-day financial operations for a team based in Allentown, Pennsylvania. This is a Long-term Contract opportunity suited for an early-career candidate at the entry level who is eager to build hands-on accounting experience in a structured onsite environment. The ideal candidate is highly organized, adaptable when priorities shift, and comfortable handling a variety of administrative and accounting tasks with accuracy.<br><br>Responsibilities:<br>• Process incoming invoices by entering information accurately, preparing documents for distribution, and maintaining organized records.<br>• Assist with accounts payable and accounts receivable activities to help keep financial transactions current and properly documented.<br>• Support budget tracking and audit preparation by gathering files, organizing supporting materials, and verifying financial details.<br>• Perform routine data entry with a strong focus on completeness, accuracy, and timeliness across accounting records.<br>• Maintain filing systems for financial documents so information is easy to retrieve and audit-ready.<br>• Respond effectively to changing assignments and take on new responsibilities as business needs evolve.<br>• Contribute to onsite accounting operations during standard weekday business hours while collaborating with internal team members.<br>• Provide administrative support related to financial processes, including document handling and preparation tied to an upcoming organizational system go-live.
<p>We are seeking a detail-oriented and reliable Payroll Specialist to manage end-to-end payroll processing and support payroll-related compliance and reporting. This role will work closely with HR, Finance, and internal stakeholders to ensure accurate, timely payroll execution while maintaining compliance with federal, state, and local regulations.</p><p>Key Responsibilities</p><ul><li>Process end-to-end payroll on a [weekly/bi-weekly/semi-monthly] basis for [hourly and salaried] employees</li><li>Ensure accurate calculation of wages, overtime, bonuses, commissions, and deductions</li><li>Maintain payroll records in compliance with federal, state, and local regulations</li><li>Process new hires, terminations, garnishments, and benefit deductions</li><li>Conduct payroll audits and reconcile payroll reports</li><li>Respond to employee payroll inquiries and resolve discrepancies</li><li>Prepare and file payroll tax payments and reports (W-2s, 941s, state filings)</li><li>Partner with HR on benefits, timekeeping, and employee data changes</li><li>Support year-end payroll activities and audits</li><li><br></li></ul><p><br></p>
<p>We are looking for a dependable <strong>General Office Clerk </strong>to join a legal processing office in Pennsylvania. This fully onsite role is a contract opportunity with the potential to become permanent for someone who thrives in a structured environment and takes pride in producing accurate, organized work. The position supports daily administrative and document-handling operations, with a strong focus on verification, record updates, and timely processing of office materials.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Review printed checks alongside invoices and supporting request materials to ensure all records align correctly.</p><p>• Investigate payment or documentation inconsistencies and take appropriate steps to resolve mismatches accurately.</p><p>• Operate standard office equipment to scan files, send faxed materials, and maintain up-to-date database records.</p><p>• Prepare, organize, and distribute incoming and outgoing mail, packages, and related office correspondence.</p><p>• Monitor inventory of critical office materials, including legal mailing items and original document supplies.</p><p>• Work closely with team members to share updates, clarify information, and support smooth office workflows.</p><p>• Follow established company guidelines and office procedures while handling administrative tasks.</p><p>• Participate in training sessions and ongoing learning activities to strengthen job knowledge and performance.</p><p>• Assist with additional clerical or operational duties as needed to support the office.</p>
NEW OPPORTUNITY! We have a 4-day contract assignment available August 27, 28, 31 and Sept 1. The hours are 9am to 5:30pm with a 30 minute lunch. In this role you will be counting inventory, assisting with organizing office supplies and a variety of projects assigned by the Office Administrator. You may also be picking orders. The work environment is business casual. If you would like to be considered for this opportunity, please call the Trevose office of Robert Half at 215-244-1551. Thank you!
<p>State of the art contractor located in the Delaware County is looking to hire a full-time Payroll/Accounting Clerk who is eager, reliable and open to a variety of responsibilities. In this role, you will prepare and process accounts payable transactions, process weekly payroll cycles, calculate payroll deductions, perform account reconciliations, generate year-end accruals, generate tax filing documents, assist with the annual audit process, maintain accurate financial records, and provide administrative and accounting support to the accounting team. The ideal Payroll/Accounting Clerk should have the ability to utilize excel and accounting/payroll systems to track, analyze, and report data with accuracy and proper timing.</p><p> </p><p>Responsibilities </p><p>· Enter and process accounts payable/receivable </p><p>· Process payroll</p><p>· Maintain internal file/record keeping system</p><p>· Spreadsheet Maintenance</p><p>· Prepare union payments</p><p>· Process tax documents</p><p>· Perform financial research as needed</p><p>· Account Reconciliation </p><p>· Assist with the month end close process</p><p>· Prepare monthly journal entries</p>
We are looking for a Bookkeeper to join a well-established business in Pennsylvania. This position blends hands-on accounting work with office coordination, making it ideal for someone who enjoys keeping financial processes accurate while supporting daily operations. The person in this role will contribute to timely payables, organized records, and dependable administrative support across the office.<br><br>Responsibilities:<br>• Oversee the accounts payable cycle from invoice review through final payment, ensuring transactions are coded correctly and processed with proper authorization.<br>• Compare vendor statements against internal records, investigate discrepancies, and work toward prompt resolution of billing issues.<br>• Set up and maintain supplier profiles, keeping documentation complete, current, and easy to access.<br>• Prepare payable summaries, reconciliations, and related backup schedules to support month-end accounting activities.<br>• Respond to vendor questions about payment status, account balances, and other invoice-related matters in a thorough manner.<br>• Track due dates and outstanding obligations to help ensure payments are issued accurately and on time.<br>• Provide day-to-day administrative assistance to leadership by preparing documents, coordinating schedules, organizing files, and supporting special assignments.<br>• Maintain orderly office records and help keep administrative processes running efficiently on a daily basis.<br>• Assist with additional bookkeeping, receivables, bank reconciliations, and general office tasks as priorities shift.
<p>We are looking for a detail-oriented Bookkeeper to support a busy firm in Phoenixville, Pennsylvania. This contract opportunity begins as a part-time, on-site role with hours that may vary based on seasonal workload, generally around 20–25 hours per week. The person in this position will help keep financial records accurate and organized while contributing to day-to-day accounting operations during peak business periods.</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day bookkeeping activities by recording financial transactions and maintaining accurate accounting records.</p><p>• Process accounts payable and accounts receivable tasks, including tracking incoming payments and preparing outgoing disbursements.</p><p>• Reconcile bank accounts and deposits regularly to ensure balances are correct and discrepancies are resolved promptly.</p><p>• Support payroll administration for internal staff and client-related payroll functions as needed.</p><p>• Organize and maintain bookkeeping documentation and financial files for easy access and audit readiness.</p><p>• Communicate with vendors and team members to address payment questions, account issues, and supporting documentation needs.</p><p>• Assist with general administrative and clerical tasks connected to accounting operations and seasonal business demands.</p>
<p>benefits:</p><ul><li>health insurance</li><li>work - life balance</li></ul><p>A Growing Services Company in Woodbridge seeks a Bookkeeper who is looking for flexible hours. The company has a 4 day work week for most of the year. Hours are flexible and you can tailor your own schedule. Peachtree or QuickBooks experience is preferred, nice office environment. Any experience in a CPA or law firm is ideal. To be considered please send your resume as a Word to Robert Half, or you can contact Rich Singer, CPA at 732-239-3467.</p>
<p>Job Summary</p><p>We are seeking a reliable and detail-oriented <strong>Bookkeeper</strong> to manage daily financial transactions and maintain accurate accounting records. This role will support accounts payable, accounts receivable, bank reconciliations, and general ledger maintenance. The ideal candidate is organized, dependable, and comfortable working independently while meeting deadlines.</p><p>Key Responsibilities</p><ul><li>Process accounts payable and accounts receivable transactions</li><li>Record daily financial transactions and maintain the general ledger</li><li>Perform bank and credit card reconciliations</li><li>Prepare invoices and monitor collections</li><li>Assist with month-end close and basic financial reporting</li><li>Maintain accurate and organized financial records</li><li>Support payroll processing, as needed</li><li>Coordinate with accountants and provide documentation for tax preparation or audits</li></ul><p><br></p><p><br></p>
Bookkeeper Location: Red Bank / Middletown, NJ (Monmouth County) Salary: $50,000 - $65,000 + Benefits Schedule: permanent <br> About the Opportunity A well-established boutique CPA firm in Monmouth County is seeking an experienced Bookkeeper to join our growing team. This position offers the opportunity to work in a detail oriented, collaborative environment with a strong emphasis on work-life balance and flexibility. Responsibilities Maintain bookkeeping records for multiple client entities Prepare and file sales tax returns Process payroll and payroll tax returns Perform bank and account reconciliations Manage accounts payable, including bill entry and payment processing Coordinate and generate check runs to ensure timely vendor payments Assist with e-filing and other administrative/accounting projects Utilize QuickBooks and Excel to support client accounting functions Qualifications 3+ years of bookkeeping experience Strong proficiency in QuickBooks and QuickBooks Online Advanced working knowledge of Microsoft Excel Excellent attention to detail and organizational skills Ability to manage multiple priorities and deadlines Associate's degree required Compensation & Benefits Competitive salary: $50,000 - $65,000 401(k) plan with company match Health insurance Life insurance Paid time off Flexible scheduling Why Join Us? Convenient Monmouth County location Boutique firm culture with direct exposure to clients Stable and growing organization Strong work-life balance Collaborative and detail oriented team environment
<p>We are looking for a detail-oriented Bookkeeper to join a legal accounting team located in the Greater Philadelphia Region in a contract position with the potential to become permanent. This role supports daily financial operations with a strong emphasis on client trust activity, general bookkeeping, and accurate matter-level transactions. The Bookkeeper will partner closely with accounting leadership and legal staff to help safeguard financial accuracy, maintain compliance, and keep records current across trust and operating accounts.</p><p><br></p><p>What you get to do every single day:</p><p>• Oversee daily bookkeeping activity for both client trust and firm operating accounts, ensuring transactions are recorded correctly and promptly.</p><p>• Perform regular reconciliations for bank, trust, and operating accounts, investigating variances and resolving issues in a timely manner.</p><p>• Manage financial activity tied to client matters, including setting up new records, updating existing files, and closing matters when appropriate.</p><p>• Process incoming retainers, payments, transfers, and disbursements while confirming funds are applied to the correct client and matter.</p><p>• Prepare checks and other payment activity related to trust distributions, vendor obligations, and matter-specific expenses such as filing payments.</p><p>• Support accounts payable and accounts receivable functions by reviewing balances, maintaining accurate records, and assisting with cash disbursement planning.</p><p>• Contribute to monthly, quarterly, and year-end reporting by organizing accounting data and assisting with financial statement preparation.</p><p>• Respond to questions from attorneys, staff, and clients regarding balances, trust activity, billing items, and related account details.</p><p>• Maintain orderly financial documentation and provide backup assistance across accounting and billing tasks as needed.</p><p>• Protect confidential financial and client information while adhering to firm policies and applicable trust accounting standards.</p>
<p>We are looking for a detail-focused Bookkeeper to support daily financial operations for a growing organization in Robbinsville, N. This contract opportunity with permanent potential is ideal for someone who enjoys keeping records accurate, working collaboratively, and contributing to a dependable accounting function. The position offers the chance to build on core bookkeeping experience while taking on a broad range of accounting support responsibilities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Reconcile bank accounts each month and maintain precise records of cash activity to support accurate reporting.</p><p>• Record daily sales activity and verify transactions to ensure financial data is complete and balanced.</p><p>• Compile and review accounts receivable aging information, helping monitor outstanding balances and collection status.</p><p>• Assist with cash handling processes and maintain account details to support smooth day-to-day financial operations.</p><p>• Provide bookkeeping and accounting support across routine functions as operational priorities develop.</p><p>• Partner with colleagues in different departments to help maintain accurate financial information and reporting consistency.</p><p>• Contribute to special assignments and help identify opportunities to improve accounting workflows and efficiency</p>
We are looking for a detail-oriented Bookkeeper to support day-to-day financial operations for a Long-term Contract position in Douglassville, Pennsylvania. This role is ideal for someone who can manage routine accounting activities accurately while helping maintain organized records and responsive service for customers and vendors. The successful candidate will contribute to reporting, reconciliation, and documentation processes in a fast-paced office environment.<br><br>Responsibilities:<br>• Process accounts payable and accounts receivable transactions with a strong focus on accuracy and timeliness.<br>• Maintain financial records by entering and updating accounting data in the appropriate systems.<br>• Reconcile vendor balances and customer accounts to identify discrepancies and ensure clean records.<br>• Prepare regular financial statements and operational reports for internal review.<br>• Complete resale-related paperwork and supporting documentation in accordance with business requirements.<br>• Respond to customer questions professionally and provide administrative support related to billing and account activity.<br>• Perform bank and account reconciliations to help confirm the accuracy of daily and monthly financial activity.<br>• Use accounting and office software to organize information, track transactions, and support bookkeeping workflows.
We are looking for an Accounts Receivable Clerk to support a growing organization in Collingswood, New Jersey. This Long-term Contract opportunity is ideal for someone who brings hands-on experience managing incoming payments, applying cash accurately, and helping maintain timely account resolution. The person in this role will contribute to day-to-day receivables operations while partnering with internal teams and commercial customers to keep billing and collections activities on track.<br><br>Responsibilities:<br>• Record and apply incoming payments to the appropriate customer accounts with a high level of accuracy.<br>• Review open balances, follow up on outstanding commercial accounts, and support collection efforts to improve payment timeliness.<br>• Prepare and process customer invoices while verifying billing details and resolving discrepancies as they arise.<br>• Reconcile account activity by comparing payment records, invoices, and customer balances to ensure complete and accurate receivables data.<br>• Communicate with customers and internal departments to investigate short payments, unapplied cash, and other account issues.<br>• Maintain organized receivables documentation and update records to support accurate reporting and audit readiness.<br>• Assist with routine accounts receivable reporting by tracking aging, payment activity, and collection status.<br>• Support process-related updates within receivables workflows when needed, including changes tied to internal systems or procedures.
<p>benefits:</p><ul><li>medical</li><li>paid time off</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process and post customer payments accurately and timely.</li><li>Monitor aging reports and follow up on outstanding invoices.</li><li>Reconcile customer accounts and resolve billing discrepancies.</li><li>Generate invoices, credit memos, and account statements.</li><li>Research and resolve payment issues and customer inquiries.</li><li>Maintain accurate customer account records.</li><li>Assist with month-end closing activities and reporting.</li></ul><p><br></p>
We are looking for an Accounts Receivable Clerk to join a fast-paced team in Warminster, Pennsylvania. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing accurate transaction processing with proactive customer follow-up. The person in this role will support daily receivables operations, help maintain timely payment activity, and contribute to consistent billing and cash application practices.<br><br>Responsibilities:<br>• Process customer invoices accurately and enter billing information into the appropriate records on a timely basis.<br>• Contact customers regarding outstanding balances and follow up professionally to secure payment commitments.<br>• Receive and record incoming payments while ensuring amounts are applied correctly to customer accounts.<br>• Maintain up-to-date accounts receivable files and review transactions for completeness and accuracy.<br>• Support commercial collections efforts by monitoring aging reports and addressing past-due accounts.<br>• Assist with cash application activities to ensure payments are matched and posted properly.<br>• Communicate with internal teams and customers to resolve billing questions and payment discrepancies.
<p>We are looking for an Accounts Payable Clerk to support a busy construction business in Monmouth County, NJ. This role is ideal for someone who can handle a fast-moving invoice workload while maintaining accuracy in job costing and payment documentation. The successful candidate will work closely with vendors, project teams, and internal staff to keep accounts payable operations organized, timely, and compliant.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage a large volume of incoming invoices and enter them accurately within required timelines.</p><p>• Compare vendor billing against purchase orders and subcontract documentation to confirm proper support before payment.</p><p>• Assign charges to the correct jobs, cost categories, and general ledger accounts to maintain reliable financial reporting.</p><p>• Examine subcontractor billings, including retainage amounts, to verify payment accuracy.</p><p>• Investigate and resolve billing issues by coordinating with vendors, project managers, and internal departments.</p><p>• Track down outstanding approvals, missing paperwork, and other items that may delay payment processing.</p><p>• Prepare weekly payment activity, including checks and electronic disbursements, in accordance with company procedures.</p><p>• Maintain orderly financial files and documentation so records remain complete and ready for audit review.</p><p>• Provide additional administrative and accounting support to the office as business needs require.</p>
<p>We are looking for an Accounts Payable Specialist in Middlesex County, NJ. In this role you will be responsible for full cycle accounts payable, invoice processing, bank reconciliations, and more. If you have 2+ years of accounts payable experience and are looking to grow your career, this might be the opportunity for you!</p><p> </p><p>Responsibilities:</p><p>• Manage accounts payable transactions including invoice entry, matching and coding invoices, and invoice processing. </p><p>• Review, verify, and enter invoices to ensure timely and accurate accounts payable processing.</p><p>• Prepare and process payments while meeting established deadlines.</p><p>• Perform monthly bank and credit card reconciliations to ensure accuracy and timely resolution of discrepancies.</p><p>• Respond to inquiries regarding invoices, payments, and account status.</p><p>• Assist with month-end closing activities, including account reconciliations and reporting.</p>
<p><strong>Position Overview:</strong></p><p>Our client is seeking a detail-oriented <strong>Accounts Receivable Specialist</strong> to support their finance team. This role will focus on managing AR functions, handling daily banking activity, and performing account reconciliations to ensure accurate and timely financial reporting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage full-cycle <strong>Accounts Receivable</strong>, including invoicing, cash applications, and collections</li><li>Process and post daily <strong>cash receipts and banking transactions</strong> (ACH, wire transfers, lockbox, etc.)</li><li>Perform regular <strong>account reconciliations</strong>, including customer accounts and bank statements</li><li>Investigate and resolve payment discrepancies and billing issues</li><li>Monitor aging reports and follow up on outstanding balances</li><li>Assist with month-end close activities related to AR and cash</li><li>Maintain accurate records and ensure compliance with company policies</li><li>Collaborate cross-functionally with internal teams and customers to resolve issues</li></ul>