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8 results for Customer Experience Marketing Manager in Trevose, PA

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-06-17T00:00:00Z

Customer Service Representative

Norristown, PA
onsite
Temporary / Contract
23 - 23 USD / Hourly
We are looking for a customer-focused individual with strong attention to detail to support account management and order operations for a high-volume business environment in King of Prussia, Pennsylvania. This long-term contract position begins in July and is expected to run for 8 months, offering a hybrid schedule with three days onsite and two days remote. The person in this role will act as a central point of contact for customers while helping ensure orders, documentation, and service requests are handled accurately and efficiently. Success in this position requires strong communication, sound judgment, and the ability to stay organized while balancing multiple priorities. Responsibilities:• Serve as a primary contact for customer questions, providing timely updates and effective resolution to service-related concerns.• Process customer orders from entry through completion, helping to ensure accurate pricing, product availability, and shipment coordination.• Work closely with internal partners across contracts, credit, logistics, and related teams to address order discrepancies and support smooth fulfillment.• Maintain customer account information and required compliance records, including documentation needed for regulated business activities.• Investigate and resolve issues affecting orders, deliveries, or account status while keeping customers informed throughout the process.• Manage a steady volume of transactions and requests in a fast-paced setting, prioritizing urgent needs without sacrificing accuracy.• Support scheduling coverage needs within the team, including occasional rotating later shifts during the workweek.• Contribute to continuity during coverage periods by learning established processes quickly and assisting with operational handoffs as needed.
2026-06-05T00:00:00Z

Customer Service Representative

Bethlehem, PA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is seeking a friendly, professional, and solutions-oriented Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience across every interaction. The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns efficiently and professionally</li><li>Maintain accurate records of customer interactions in CRM or other systems</li><li>Process orders, returns, account updates, and service requests</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open cases to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to improve service delivery and customer outcomes</li></ul>
2026-05-29T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-16T00:00:00Z

User Experience Designer

Philadelphia, PA
onsite
Temporary / Contract
55 - 60 USD / Hourly
Robert Half is partnering with our client in this search, a Fortune 500 leader in the telecommunications and digital services industry, to hire a UX Designer for a highly collaborative digital product and customer experience team. Duration: 6-month contract with potential to extendLocation: Philadelphia, PA (hybrid onsite 3–4 days/week)Hours: 40 hours/weekPay Rate: $55–60/hour (W2) Position Overview:The UX Designer will play a hands-on role in designing customer-facing digital products and services focused on delivering seamless, engaging user experiences and visually elevated interfaces. This individual will collaborate closely with creative leadership, product, marketing, sales, brand, and engineering teams to help shape digital experiences that align user needs with business goals. The ideal candidate thrives in a fast-paced Agile environment, is highly detail-oriented, and has experience balancing multiple design initiatives simultaneously. A strong portfolio featuring recent web and mobile product work is required for consideration. Key Responsibilities:<ul><li>Lead the design and execution of user interface solutions across customer-facing digital products and experiences</li><li>Create visually compelling, pixel-perfect UI designs that align with brand standards and enhance usability</li><li>Identify user experience challenges, propose creative solutions, and contribute strategic recommendations to improve digital interactions</li><li>Develop interactive prototypes for experimentation, stakeholder presentations, and usability testing</li><li>Partner cross-functionally with creative, product, marketing, sales, and engineering teams throughout the full design lifecycle</li><li>Apply usability, accessibility, and responsive design best practices across web and mobile platforms</li><li>Produce wireframes, high-fidelity mockups, visual assets, and detailed design specifications for development teams</li><li>Contribute to and help evolve scalable design systems, style guides, and UI standards</li><li>Support iterative design improvements based on user feedback, analytics, and testing insights</li><li>Manage multiple projects simultaneously while maintaining exceptional attention to detail and quality</li></ul>
2026-06-04T00:00:00Z

Digital Marketing Director

Fort Washington, PA
remote
Permanent / Full Time
145000 - 160000 USD / Yearly
We are looking for a strategic Director of Audience Growth who is hands on to shape programs that expand audience reach, strengthen subscriber engagement, and connect effectively with healthcare audiences and pharmaceutical audiences. The ideal candidate will bring a strong command of full-funnel campaign strategy, lifecycle marketing, and performance optimization across digital channels. Responsibilities:• Lead end-to-end digital marketing strategy designed to increase audience acquisition, improve subscription growth, and elevate brand visibility within target markets.• Develop and refine full-funnel campaigns that engage healthcare audiences and pharmaceutical audiences through coordinated channel planning and tailored messaging.• Create, launch, and optimize lifecycle marketing journeys, including email and SMS programs, to improve engagement, retention, and conversion outcomes.• Oversee campaign measurement and reporting, using performance data and analytics to identify trends, test improvements, and strengthen return on investment.• Direct B2B marketing initiatives that support demand generation efforts and expand reach through targeted digital tactics.• Manage programmatic advertising and content syndication activities to drive relevant traffic, broaden awareness, and support commercial goals.• Partner with cross-functional stakeholders to align marketing strategy with business objectives, audience needs, and market opportunities.• Establish testing frameworks across campaigns and channels to continuously improve creative effectiveness, audience segmentation, and conversion performance.D
2026-06-01T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Sales Manager

Eatontown, NJ
remote
Permanent / Full Time
140000 - 190000 USD / Yearly
We are looking for an experienced and dynamic Head of Sales to lead our Sales team. We are looking for someone who is focused on team management and overall improvement of sales performance and company profits. This is a remote position (East Coast Preferred). The ideal candidate will bring strategic vision and hands-on leadership to establish a disciplined, metrics-driven approach to sales. Relatable industry experience is required. Food Processing Equipment, Capital Equipment Distribution, Cooking / Baking Equipment Responsibilities:• Develop and implement sales strategies to grow market presence and revenue • Align commercial initiatives across equipment, parts, and services to maximize customer lifetime value.• Lead, mentor, and expand the sales team by fostering a culture of accountability and performance excellence.• Establish and refine forecasting, sales processes, and organizational discipline to support scalable business growth.• Build and nurture lasting relationships with customers, including key decision-makers in bakeries, grocery stores, restaurants, hotels, and institutional foodservice operations.• Collaborate with manufacturing partners to ensure seamless project execution and high levels of customer satisfaction.• Create a data-driven sales organization by defining KPIs, analyzing market trends, and adjusting strategies to capitalize on growth opportunities.• Monitor competitor activities and market conditions to stay ahead and refine sales approaches accordingly.
2026-06-15T00:00:00Z