We are looking for a dedicated Customer Service Representative to join our team in West Covina, California. This is a contract-to-permanent position that offers the opportunity to grow professionally while directly assisting customers. The ideal candidate will be patient, detail-oriented, and capable of thriving in a dynamic environment.<br><br>Responsibilities:<br>• Handle inbound and outbound customer calls with professionalism and empathy.<br>• Provide accurate and timely assistance to customers, addressing inquiries and resolving issues.<br>• Maintain detailed records of interactions and follow-ups using company systems.<br>• Deliver exceptional service during busy periods, such as open enrollment seasons.<br>• Collaborate with team members to ensure consistent and high-quality customer care.<br>• Demonstrate adaptability to varying workloads, balancing fast-paced days with slower periods.<br>• Support customer needs in multiple languages, including Vietnamese, Mandarin, or Spanish, as applicable.<br>• Utilize Microsoft Word and Outlook for correspondence and data management.<br>• Uphold company values by fostering loyalty and trust with customers.<br>• Participate in training sessions to continuously improve customer service skills.
<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
We are looking for a dedicated and bilingual Customer Service Representative to join our team in Irvine, California. In this role, you will play a key part in supporting customers, ensuring their inquiries are handled efficiently and with attention to detail. This is a long-term contract position with a hybrid schedule, requiring four days onsite and one day remote each week.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone and email, providing accurate and timely information.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues.<br>• Process orders and manage data entry tasks with precision.<br>• Maintain a strong knowledge of products to assist customers effectively.<br>• Deliver exceptional customer service while adhering to business standards.<br>• Collaborate with team members to ensure seamless customer support.<br>• Work in a fast-paced environment while prioritizing multiple tasks.<br>• Communicate effectively in both English and Spanish.<br>• Adapt to evolving processes and systems to improve service delivery.<br>• Uphold business casual dress code while maintaining a detail-oriented approach.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Costa Mesa, California. In this Contract to permanent position, you will play a key role in assisting customers with their inquiries, ensuring a seamless experience, and helping them navigate through new processes. This role offers flexibility and the opportunity to work remotely, but candidates local to the area are preferred.<br><br>Responsibilities:<br>• Handle 30-60 inbound customer calls daily, providing prompt and attentive assistance.<br>• Guide customers through navigation challenges on the company's updated website.<br>• Assist users with login credentials and account access issues.<br>• Address inquiries related to system updates and migration processes.<br>• Utilize Office Suite to document and manage customer interactions efficiently.<br>• Collaborate with team members to resolve complex customer issues.<br>• Maintain accurate records of customer communication using a CRM system.<br>• Offer excellent service while managing customer expectations and resolving complaints.<br>• Suggest improvements based on customer feedback to enhance service delivery.
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
We are looking for a dedicated Customer Service Representative to join our team in Los Alamitos, California. In this long-term contract position, you will play a critical role in managing customer orders, ensuring smooth communication, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals with a passion for delivering exceptional service within the electronics industry.<br><br>Responsibilities:<br>• Manage customer orders from initiation to final delivery, ensuring timely communication of any exceptions or issues to customers, sales teams, and management.<br>• Process orders within designated response deadlines, adhering to specific customer channel requirements.<br>• Perform routine system maintenance, resolving order exceptions, documenting them accurately, and ensuring warehouse compliance with special instructions.<br>• Address order-related challenges by collaborating with departments such as Credit and Sales Operations, and coordinating with shipping carriers to resolve shipment delays or errors.<br>• Monitor back orders and ensure timely fulfillment, including working with inventory planners and assessing alternative stock locations.<br>• Collaborate with the Allocation Administrator to prioritize orders and ensure accurate processing.<br>• Track and release back-ordered products promptly upon warehouse receipt, maintaining adherence to account schedules.<br>• Generate and deliver requested customer reports, such as product availability or order status, within specified timelines.<br>• Update and maintain detailed customer profiles, ensuring accurate account administration.<br>• Research and process customer credits and debits efficiently, ensuring completion within 24 hours.
<p>We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.</p><p><br></p><p>JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS</p><p><br></p><p>Ensure customer issue is resolved from start to finish, following up with various departments and then the customer</p><p>Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.</p><p>Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.</p><p>Ability to use multiple internal systems during the course of a day to provide quality customer service.</p><p>Provide timely feedback to direct management regarding service failures or customer concerns.</p><p>Mandatory overtime may be requested by management.</p><p>Special projects as assigned.</p><p><br></p>
<p>We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience.</p><p>As a Customer Service Representative on a contract to hire basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction.</p><p>What You’ll Do</p><ul><li>Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships.</li><li>Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership.</li><li>Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service.</li></ul><p>What We’re Looking For</p><ul><li>Sales Savvy: Strong communication and relationship-building skills with a passion for helping people.</li><li>Goal-Oriented: Motivated by targets and thrives in a fast-paced environment.</li><li>Tech-Comfortable: Experience with CRM systems and digital communication tools.</li><li>Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services</li></ul><p>Why Join Us?</p><ul><li>Growth Potential: Contract-to-hire with clear pathways for advancement to loan officer (we will sponsor loan officer certifications).</li><li>Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off!</li><li>Supportive Culture: Work with a team that values integrity, collaboration, and innovation.</li><li>Impactful Work: Help clients achieve one of life’s biggest milestones homeownership.</li><li>Competitive Compensation: Base pay plus performance incentives once hired on.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Huntington Beach, California. In this role, you will play a key part in assisting individuals with the enrollment process, ensuring accuracy and providing exceptional support. This position offers the opportunity to work in the dynamic healthcare industry, contributing to a seamless onboarding experience for new members.<br><br>Responsibilities:<br>• Respond to inquiries from internal and external customers, providing timely and attentive assistance.<br>• Resolve issues and concerns related to enrollment through claims, emails, and call tracking systems.<br>• Accurately enter and maintain enrollment applications and member information in the company's database.<br>• Process enrollment applications and manage dis-enrollments, ensuring compliance with guidelines.<br>• Verify enrollment statuses with clients and address discrepancies as needed.<br>• Investigate and resolve system rejections related to enrollment data.<br>• Collaborate with team members to address exceptions and take corrective actions to ensure proper member enrollment.<br>• Conduct daily and monthly reconciliation of files and verify data accuracy against source documents.<br>• Maintain organized records in the enrollment database and manage member eligibility changes.<br>• Perform other duties as assigned to support the enrollment process.
<p>Location: Remote (Must have a quiet, dedicated workspace) Schedule: Full time, must work Pacific Time hours, overtime required with blackout dates at month-end </p><p> Position Overview We are seeking a detail-oriented and customer-focused detail oriented to provide exceptional support to our Sales Department and healthcare professionals. The ideal candidate will have strong data entry skills, purchase order experience, and a proven ability to deliver outstanding internal customer service in a remote environment. </p><p> Key Responsibilities Phone Support: Respond promptly and professionally to inquiries from sales teams and healthcare professionals via phone, email, and fax. Customer Interaction: Engage courteously and accurately to foster positive business relationships. Research & Resolution: Investigate and provide answers to sales-related questions, ensuring timely and accurate responses. Record Management: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions. Billing & Collections: Determine service charges, collaborate with Corporate Accounts Receivable for payment collection, and arrange billing as needed. Reporting: Prepare product or service reports by collecting and analyzing customer information. ERP Management: Maintain customer pricing and enter contracts in the ERP system. Implement procedures for accurate inventory records, billing, and replenishment. Manage inventory shelf life and expiry records.</p>
<p>Robert Half has is always looking to speak to customer service representatives for ongoing contract positions ! Do you love building solid customer relationships? These positions are typically based in dynamic, rapidly changing call center environments.</p><p><br></p><p>How you will make an impact in this type of position :</p><p><br></p><p>-Receiving and placing telephone calls</p><p>-Provides accurate, friendly customer service in a timely fashion</p><p>-Acts as the main point of contact for customers, handling inquiries, resolving issues, processing orders/returns, and providing product information via phone, email, or chat to ensure satisfaction </p><p>-Checking in with customers to ensure satisfaction with purchases or services</p><p><br></p><p><br></p>
We are looking for a dedicated and personable Customer Service Representative to join our team on a contract basis in Glendale, California. In this role, you will serve as the first point of contact for tenants, ensuring their inquiries are addressed efficiently and with professionalism. This is a fully on-site position, offering an excellent opportunity to build connections and provide outstanding support in a dynamic environment.<br><br>Responsibilities:<br>• Respond to tenant inquiries via phone, providing accurate information and solutions.<br>• Direct tenants to the appropriate departments based on their needs and concerns.<br>• Maintain up-to-date knowledge of property management systems and processes.<br>• Deliver exceptional customer service by addressing issues promptly and professionally.<br>• Collaborate with team members to ensure seamless communication and client satisfaction.<br>• Utilize technology effectively to manage tenant records and track interactions.<br>• Build positive relationships with tenants to foster trust and reliability.<br>• Handle sensitive information with discretion and maintain confidentiality.<br>• Assist in resolving tenant complaints while adhering to company policies.<br>• Ensure all communication aligns with company standards and enhances tenant experience.
Your role as an Outbound Sales Advocate III As an Outbound Sales Advocate III at SkyOne Federal Credit Union, you will be at the forefront of member engagement, consistently exceeding sales expectations while demonstrating a strong grasp of operational processes, including audits, compliance, and business account maintenance. Your role not only involves cultivating and deepening member relationships through high-quality consultative service but also actively supporting team development by sharing best practices and reinforcing positive sales behaviors. You will be responsible for a variety of tasks, including processing transactions, updating accounts, opening new accounts, and handling loan applications-all while adhering to the Credit Union's rigorous service standards.<br><br>With a focus on outbound sales and exceptional service, you will contribute to business development efforts, ensuring that members receive value-added products and services that meet their specific needs, all within a supportive team environment that promotes accountability and innovation.<br><br>What Matters Most To thrive as an Outbound Sales Advocate III at SkyOne Federal Credit Union, you need a unique blend of skills and attributes that drive both sales performance and exemplary member service. Punctuality is essential, as daily attendance directly impacts team efficiency and success. You must possess excellent communication skills, handling outgoing calls with professionalism and courtesy while adhering to established guidelines.<br><br>A deep understanding of the credit union's financial goals and strategic direction will enable you to proactively support sales and service initiatives. Advanced knowledge of our products and services is crucial, allowing you to assess financial needs accurately and offer tailored solutions. Sales acumen is key, as you'll be expected to consistently exceed targets and model best practices for peers.<br><br>Additionally, proficiency in handling various transactions while ensuring compliance with relevant regulations is vital. Your ability to mentor new hires and engage in peer shadowing will further elevate team performance and contribute to a thriving service culture.<br><br>Qualifications <br>• Minimum of 3 years' experience in a financial services call center.<br>• Must be able to work onsite from the Dallas location 5 days a week and attend Credit Union sponsored community events based on business needs.<br>• Strong cross-selling and telemarketing skills.<br>• Excellent member service, interpersonal, written, and telephone communication skills.<br>• Effective training, shadowing, and peer-mentoring skills.<br>• Must have a high level of interpersonal skills to handle sensitive and confidential situations.<br>• Ability to exercise discretion and sound judgment.<br>• Must possess a superior level of member service, be a positive role model for staff, and demonstrate a high level of commitment to the organization.<br>• Strong organizational skills and ability to manage multiple priorities.<br>• Strong knowledge and understanding of financial products and services.<br>• Windows, Word, Excel, and Internet proficiency.<br>• A high degree of confidentiality.<br>• A positive, professional image within the workplace.<br>• Effective verbal and written communication skills.
<p><strong>About the Role:</strong></p><p> We are seeking a detail-oriented <strong>Accounts Receivable Specialist</strong> to join our finance team. The ideal candidate will have hands-on experience with <strong>Microsoft Dynamics</strong> and a strong understanding of the accounts receivable process, including billing, cash applications, and collections.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and process customer invoices accurately and timely</li><li>Apply customer payments and perform cash application</li><li>Manage and reconcile accounts receivable sub-ledger</li><li>Monitor aging reports and follow up on past-due accounts</li><li>Communicate with customers regarding billing questions and payment status</li><li>Process credit memos, adjustments, and refunds</li><li>Reconcile AR accounts during month-end close</li><li>Maintain accurate customer records in Microsoft Dynamics</li><li>Support audits and provide AR documentation as needed</li></ul><p><br></p>
<p>We are looking for a dedicated Sr. Call Center Representative to join our team in Hawthorne, California. In this role, you will play a key role in building strong customer relationships and driving sales through high-quality, consultative service. In addition to identifying and addressing customer needs, you will match customers with beneficial products and services, actively promote solutions, and deliver clear value in every interaction. This is a dynamic position that blends customer support with sales responsibilities to help maximize customer satisfaction and business growth.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the main point of contact for customers, delivering exceptional service and product guidance via phone, email, and other channels.</li><li>Proactively identify customer needs and recommend appropriate financial products and services to drive sales.</li><li>Handle financial transactions, update customer records, open new accounts, and process loan applications according to established policies.</li><li>Respond to customer inquiries promptly, ensuring high satisfaction and effective issue resolution.</li><li>Conduct outbound sales and service calls to current and prospective customers, supporting business development initiatives and meeting sales targets.</li><li>Provide frontline coverage in both the call center and, as required, at branch locations to support customer acquisition and retention.</li><li>Maintain compliance with all BSA and OFAC regulations, as well as company policies and procedures.</li><li>Continuously develop understanding of available product and service offerings to educate customers and enhance sales effectiveness.</li></ul><p><br></p><p><br></p>
We are looking for a Technical Parts Specialist with expertise in diesel generators to join our team in Long Beach, California. In this role, you will provide exceptional sales support and technical guidance to customers seeking parts and accessories for diesel generator systems. This is a long-term contract position that offers the opportunity to apply your technical knowledge and customer service skills in a dynamic and evolving industry.<br><br>Responsibilities:<br>• Assist clients in identifying and sourcing the correct parts for diesel generator systems based on their specific technical requirements.<br>• Provide detailed product information and recommendations to customers, ensuring their needs are met effectively.<br>• Serve as a technical expert on diesel generator components, explaining specifications and applications with confidence.<br>• Manage inventory by sourcing parts from approved vendors and coordinating stock levels for high-demand items.<br>• Educate customers on installation, maintenance, and troubleshooting of generator parts, offering guidance or referring them to technical resources.<br>• Diagnose and resolve customer concerns related to generator performance by recommending appropriate parts or solutions.<br>• Maintain accurate records of customer orders, communications, and transactions using company systems.<br>• Support sales initiatives by promoting relevant products and building strong client relationships.<br>• Stay informed about industry developments, new products, and competitor offerings to enhance customer support.<br>• Collaborate with internal teams, including sales, service technicians, and inventory personnel, to ensure seamless customer experiences.
We are looking for a dedicated Medical Front Desk Specialist to join our team on a contract basis in Ontario, California. In this role, you will serve as the first point of contact for patients, ensuring smooth operations and exceptional service in a fast-paced medical environment. Your ability to handle administrative tasks efficiently and interact professionally with patients will be key to success.<br><br>Responsibilities:<br>• Greet patients warmly and manage the check-in process with professionalism.<br>• Schedule patient appointments and maintain accurate records using basic Microsoft Office tools.<br>• Make reminder calls to patients and send reminder messages to ensure timely attendance.<br>• Handle cash transactions and manage billing processes with attention to detail.<br>• Provide information and assistance regarding Medicaid and other medical services.<br>• Support the front desk by answering calls, resolving inquiries, and directing patients as needed.<br>• Communicate effectively with patients in both English and another language, if bilingual.<br>• Collaborate with medical staff and ensure a seamless front office experience.<br>• Maintain confidentiality and adhere to HIPAA regulations at all times.
<p>Our client is seeking a dedicated <strong>Office Services Associate</strong> to deliver essential back-office support services to teams and clients in a fast-paced detail-oriented environment. The successful candidate will manage daily services including reprographics, copy, and mail functions in both physical and digital formats, while providing support across hospitality, facilities, audio/visual, reception, and additional service lines as needed. This is a contract role ideal for a reliable, detail-oriented professional who excels at multitasking and client interaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Sort and distribute incoming and interoffice mail.</li><li>Make photocopies and deliver finished project according to schedule. Assist with trouble shooting technical problems with copiers.</li><li>Meters mail and packages for delivery to post office/mailbox.</li><li>Fill supply requests.</li><li>Stock, organize and clean supply rooms and pantries.</li><li>Conference room set up and clean up, including monitoring conference room schedule.</li><li>Back up for Receptionist – greet visitors, answer telephone screen and direct calls, reserve conference rooms.</li><li>Assist with general appearance of office, including walk around, compiling checklist for maintenance issues, and placing maintenance requests with vendors and building management.</li><li>Other administrative responsibilities as requested.</li></ul>
<p>The Community Center Associate will be based at one or more of Community Centers and will provide customer service to members and seniors in the community. This associate will represent the company in the community and will develop and maintain the company’s reputation. The position will be customer-facing with sales responsibilities. The representative will be motivated by company mission to deliver culturally-sensitive health care solutions to seniors in our community. The Medical Customer Service Rep must be <strong>bilingual in Korean. </strong></p><p><br></p><p>Schedule: 40 hours per week. Must be open to work on some Saturdays.</p><p><br></p><p>Functions & Job Responsibilities</p><p>• Provide excellent customer service for the Community Center(s).</p><p>• <strong>Must be bilingual in Korean.</strong></p><p>• Provide in-language support for members regarding their benefits and accessing care.</p><p>• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.</p><p>• Schedule and coordinate health and wellness events held at the community centers. This includes logistic and planning efforts.</p><p>• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department.</p><p>• Maintain a proper inventory of equipment, supplies and promotional/marketing items.</p><p>• Track and monitor traffic flow and utilization of services.</p><p>• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.</p><p>• Responsible for managing the use of space to host classes, activities and trainings while ensuring safety and cleanliness.</p><p>• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.</p><p>• Identify and participate in member events and community events showcasing benefits which includes sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.</p>
<p>Client is seeking a dependable, highly organized <strong>Part-Time Receptionist & Administrative Assistant</strong> to support daily office operations and provide administrative support to the executive leadership team. This role serves as the front line of the organization while also handling essential administrative, HR, and financial support functions to keep the office running smoothly.</p><p>Monday, Tuesday, Wednesday | 8 hours per day (24 hours per week)</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Front Office & Reception</strong></p><ul><li>Serve as the primary point of contact for all inbound and outbound calls</li><li>Greet visitors and manage front desk coverage</li><li>Coordinate meeting rooms and assist with event scheduling</li></ul><p><strong>Executive & Administrative Support</strong></p><ul><li>Provide administrative support to the CEO, President, and COO</li><li>Schedule meetings, appointments, and company events</li><li>Prepare, update, and manage executive business cards and materials</li><li>Assist with travel requests and itinerary coordination</li></ul><p><strong>Finance & Purchasing Support</strong></p><ul><li>Process expense reports and employee reimbursements</li><li>Enter financial data and assist with basic accounting tracking</li><li>Handle purchasing requests and vendor coordination</li></ul><p><strong>HR & Employee Support</strong></p><ul><li>Coordinate employee onboarding and offboarding</li><li>Support new hire orientation and training logistics</li><li>Maintain personnel files and administrative HR documentation</li></ul><p><strong>Office Operations</strong></p><ul><li>Manage shipping and receiving</li><li>Maintain filing systems and office records</li><li>Order and track office supplies</li><li>Support preparation of event and promotional materials</li><li>Provide general office and administrative support as needed</li></ul><p><br></p><p><b> </b></p><p><br></p><p><b> </b></p>
<p>We are seeking a dependable, detail-oriented <strong>Patient Access Representative</strong> to support the <strong>Emergency Department</strong> at a busy healthcare facility in <strong>Burbank</strong>. This role is critical in ensuring a smooth, efficient, and compassionate patient intake process in a fast-paced, high-acuity environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and <strong>check in patients</strong> as they arrive to the Emergency Department</li><li>Accurately collect and verify patient demographic and insurance information</li><li>Register patients in hospital systems while maintaining compliance with privacy regulations</li><li>Communicate clearly and compassionately with patients and families during stressful situations</li><li>Collaborate closely with clinical and nursing staff to ensure timely patient flow</li><li>Maintain accurate documentation and update patient records in real time</li><li>Adhere to hospital policies, HIPAA guidelines, and emergency department protocols</li></ul>
<p>We are seeking a reliable and detail-oriented <strong>Patient Access Representative</strong> to support the <strong>Emergency Department</strong> at a busy healthcare facility in <strong>Tarzana</strong>. This role plays a key part in ensuring an efficient, accurate, and compassionate patient intake experience in a fast-paced emergency care setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and <strong>check in patients</strong> upon arrival to the Emergency Department</li><li>Accurately collect and verify patient demographic and insurance information</li><li>Register patients in hospital systems in a timely and compliant manner</li><li>Communicate calmly and professionally with patients and families during high-stress situations</li><li>Collaborate closely with nursing and clinical staff to support patient flow</li><li>Maintain accurate documentation and update patient records in real time</li><li>Follow hospital policies, HIPAA regulations, and Emergency Department protocols</li></ul>
<p>The Community Center Associate will be based at one or more Medicare-focused community centers and will provide high-quality customer service to members and seniors in the local community. This role serves as a community-facing representative and plays a key part in building and maintaining a positive organizational reputation. The position is customer-facing with sales-related responsibilities and is driven by a mission to deliver culturally sensitive healthcare solutions to seniors. Bilingual proficiency in <strong>Mandarin and/or Cantonese</strong> is required to effectively support members and community participants.</p><p><br></p><p>Schedule: Full-time (40 hours per week). Availability to work some Saturdays is required.</p><p><br></p><p>Essential Functions & Responsibilities</p><ul><li>Provide exceptional customer service at assigned community center locations.</li><li>Offer in-language support to members regarding benefits and access to care.</li><li>Serve as a Medicare resource, providing in-language guidance to community members with questions about Medicare options.</li><li>Schedule, plan, and coordinate health and wellness events held at community centers, including logistics and setup.</li><li>Communicate and coordinate general building maintenance or repair needs with the appropriate facilities team.</li><li>Maintain inventory of equipment, supplies, and promotional or marketing materials.</li><li>Track and monitor visitor traffic and utilization of services.</li><li>Conduct routine inspections to ensure equipment is functioning properly and meets quality standards.</li><li>Manage use of center space for classes, activities, and trainings while ensuring cleanliness and safety.</li><li>Collaborate with internal teams to identify and develop programs and activities that add value to the community.</li><li>Participate in and support member and community events, including outreach events, informational booths, festivals, and cultural or religious gatherings.</li><li>Perform additional duties as assigned.</li></ul>
<p>We are looking for a Sales Coordinator to join our client's team on a contract basis in Encino, California. This role is essential in assisting the sales team with administrative tasks, data management, and customer support to ensure smooth operations. </p><p><br></p><p>Responsibilities:</p><p>• Process and manage order entries accurately to support the sales team's operations.</p><p>• Collaborate with the sales team to prepare and deliver compelling sales presentations.</p><p>• Assist in executing brand marketing strategies to enhance customer engagement and market reach.</p><p>• Maintain and update databases with precise data entry to ensure records are current and accessible.</p><p>• Support B2B marketing initiatives by coordinating and implementing targeted campaigns.</p><p>• Respond to customer inquiries, providing timely and thorough assistance.</p><p>• Generate reports and analyze sales data to identify trends and opportunities.</p><p>• Coordinate with internal departments to ensure seamless communication and workflow.</p><p>• Help in organizing sales meetings and training sessions for team development.</p><p>• Contribute to improving operational processes and enhancing efficiency within the sales department.</p>
<p><strong>Office Management & Operations (35%)</strong></p><ul><li>Serve as the primary point of contact for all Department programs, projects, and initiatives.</li><li>Coordinate and support public relations, outreach, and recruitment activities.</li><li>Act as Department liaison to internal university departments (Controller, Registrar, ITS, Facilities Management, Library, Extension, Office of Research & Sponsored Projects, University Relations, etc.) and external partners.</li><li>Support faculty, speakers, donors, guests, partners, and administrators through preparation of materials, documentation, and logistical coordination.</li><li>Maintain confidential records and files in collaboration with the Program Coordinator and Grant & Budget Specialist.</li><li>Coordinate, supervise, and provide administrative oversight for graduate assistants, interns, and work-study students; support fellows and research associates.</li><li>Manage day-to-day office operations, including troubleshooting office equipment and developing user guides for software and systems (email, Banner, LiveText, word processing tools, etc.).</li><li>Purchase office supplies, track inventory, and maintain records of Department assets.</li><li>Coordinate and manage Department mail distribution and electronic accounts.</li></ul><p><strong>Professional Development & Certificate Programs (20%)</strong></p><ul><li>Provide administrative and logistical support for professional development offerings and certificate programs.</li><li>Create and distribute marketing materials (flyers, digital communications) and support recruitment efforts.</li><li>Respond to inquiries from prospective participants and partners.</li><li>Assist with registration, scheduling instructors, preparing course materials, reserving space, coordinating technology, ordering catering, and processing invoices and related budget documentation.</li><li>Coordinate and staff Department events, including featured speaker series, certificate programs, institutes, advisory meetings, webinars, orientations, and conferences.</li></ul><p><strong>Communications & Outreach (20%)</strong></p><ul><li>Review, edit, and update Department website content, publications, and written communications to ensure accuracy, consistency, and relevance.</li><li>Maintain and manage Department databases, interest forms, mailing lists, and contact records.</li><li>Support communication strategies that enhance Department visibility and engagement with internal and external stakeholders.</li></ul><p><strong>Research, Assessment & Impact Data Support (10%)</strong></p><ul><li>Support research and evaluation processes related to Department initiatives and grants.</li><li>Track, monitor, and report data related to website analytics, program evaluations, surveys, enrollment, and grant outcomes.</li><li>Schedule site visits and observations; prepare invoices and manage budget-related documentation tied to research and evaluation activities.</li></ul>
