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2 results for It Business Analyst in Toledo, OH
- Holland, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset.</p><p><br></p><p>Hourly Pay: $17/hr</p><p>Current open Shift: 3:30pm-12am; off days Sunday and Tuesday</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.</p><p>• Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.</p><p>• Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes.</p><p>• Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration.</p><p>• Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts.</p><p>• Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations.</p><p>• Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case.</p><p>• Support additional service desk activities as needed to maintain consistent customer support operations.</p>
- 2026-07-01T00:00:00Z
- Holland, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment.</p><p><br></p><p>Hourly Pay Rate: $17/hr</p><p>Open Shift: 3:30-12pm Off Days Sunday and Tuesday</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.</p><p>• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.</p><p>• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.</p><p>• Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention.</p><p>• Follow established support procedures to determine when outreach, troubleshooting, or escalation is required.</p><p>• Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case.</p><p>• Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols.</p><p>• Support additional operational tasks as needed to help maintain consistent service coverage and quality.</p>
- 2026-07-01T00:00:00Z