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3 results for Customer Service Manager in Tempe, AZ

Customer Service Representative

Phoenix, AZ
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for Customer Service Representatives for our Mortgage Industry client located in Phoenix, AZ. Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with customers across a variety of inbound customer requests and inquiries, which consist of website assistance, escrow, processing payoffs, etc. Offer and refer eligible homeowners for refinancing opportunities to the Originations department. Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies. Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties. Meet performance expectations and utilize internal software platform and become a partner in making system recommendations
2026-09-09T00:00:00Z

Customer Service Representative

Phoenix, AZ
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for a Customer Service Representative to support homeowners with a wide range of mortgage-related inquiries in Phoenix, Arizona. This is a Contract position suited for someone who brings a service-first mindset, communicates clearly, and can navigate both routine questions and more sensitive account matters. The ideal candidate will help create a positive customer experience while contributing to team goals in a fast-paced support environment. Responsibilities: • Assist homeowners by handling incoming questions related to online account access, escrow matters, payoff requests, and other mortgage servicing needs. • Deliver courteous, solutions-oriented service during each interaction while maintaining a calm and detail-oriented approach. • Identify customers who may qualify for refinancing and connect them with the appropriate internal lending team. • Conduct outbound follow-up and collection calls for delinquent accounts, primarily those under 30 days past due, with occasional support on more overdue balances. • Evaluate customer concerns and direct complex or escalated issues to the proper internal contacts for timely resolution. • Use internal servicing systems to document interactions, complete account-related tasks, and support accurate case handling. • Share practical feedback on tools and workflows to help improve the customer support experience and internal processes. • Consistently work toward established productivity, quality, and service performance standards.
2026-09-09T00:00:00Z

(Bilingual) Customer Service Represenative

Phoenix, AZ
onsite
Temporary to Hire
18 - 21 USD / Hourly
Our client, in the financial services industry, is in need for a bilingual (English/Spanish) Customer Service Representative to join our team in Phoenix for a temp-to-hire role! This position is ideal for someone who thrives in a fast-paced call center setting, can balance collection efforts with strong customer service, and is confident managing a high volume of account activity. You will support delinquent account resolution by speaking with customers, setting payment plans, securing payments, and documenting every interaction accurately while helping the team meet performance goals. In addition to hourly compensation, this position is eligible for a monthly bonus - between $100 - $1,000 a month, based on performance metrics. Client is growing, and are needing 5 candidates to join their team ASAP! Responsibilities:• Contact customers regarding accounts that are 30 or more days overdue through a combination of inbound and outbound calls.• Collect payments and work with customers to set up practical repayment solutions based on account status.• Manage a high daily call volume while maintaining efficiency and attention to detail.• Record conversations, payment activity, and account updates thoroughly in the designated system.• Review customer records to confirm contact details and other key information before taking collection action.• Focus on lowering delinquency levels within an assigned portfolio by following established collection practices.• Track individual productivity standards and contribute to departmental collection targets.• Participate in required onsite scheduling, including occasional late shifts and periodic Saturday coverage.
2026-09-03T00:00:00Z