<p>Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. </p><p><br></p><p>We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support.</p><p><br></p><p>Responsibilities:</p><p>• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.</p><p>• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.</p><p>• Maintain professionalism and de-escalate situations to ensure positive customer experiences.</p><p>• Collaborate with team members to streamline communication and enhance problem-solving efforts.</p><p>• Create and manage detailed documentation to support technical processes and training initiatives.</p><p>• Stay updated on emerging technologies and improve technical skills continuously.</p><p>• Perform repairs and maintenance on mechanical equipment as required.</p><p>• Uphold teamwork and a positive attitude in all aspects of the role.</p><p>• Ensure reliability and consistency in managing customer support tasks.</p>
We are looking for an experienced Product Manager/Owner to oversee and enhance the Oracle HCM Cloud system for a leading institution in Tampa, Florida. This role requires a deep understanding of HR, Payroll, and Benefits processes, coupled with expertise in managing product backlogs and collaborating with Agile teams. As a long-term contract position, you will play a vital role in ensuring the system evolves to meet organizational needs.<br><br>Responsibilities:<br>• Serve as the primary Product Owner for the Oracle HCM Cloud system, ensuring alignment with organizational goals.<br>• Evaluate and implement Oracle HCM quarterly updates, ensuring optimal system performance and compliance.<br>• Manage and prioritize the product backlog, creating detailed user stories and defining acceptance criteria.<br>• Collaborate closely with Agile or hybrid teams to deliver system enhancements and resolve issues.<br>• Facilitate communication with stakeholders, gathering requirements and providing updates on progress.<br>• Lead discussions to identify and address system bugs using tools like Atlassian Jira.<br>• Support HR, Payroll, and Benefits teams by ensuring the system meets functional needs.<br>• Conduct regular grooming sessions for the backlog to maintain clarity and focus.<br>• Drive decision-making processes to deliver high-quality solutions within set timelines.<br>• Ensure robust documentation of processes and system changes for future reference.
<p>Robert Half has a brand new opening for a <strong>Technical Lead / Integrations Developer</strong> for a <strong>1 year contract</strong>, with a reputable higher-education client based here in the Tampa Bay area.</p><p>Position is 100% REMOTE, and full-time hours.</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p>Looking for an experienced <strong>Technical Lead / Integrations Developer</strong> to support the design, development, testing, and maintenance of <strong>Oracle HCM Cloud integrations and extracts</strong>. This role requires a <strong>strong technical background in Oracle HCM</strong>, with hands-on experience delivering complex inbound and outbound integrations, reporting extracts, data loads, and workflow configurations across enterprise systems.</p><p><br></p><p><strong>Scope of Work:</strong></p><p><strong>Integrations & Extract Development:</strong></p><ul><li>Design, develop, and maintain <strong>Oracle HCM Extracts</strong> to retrieve HCM data and automate secure file transmissions.</li><li>Build and support integrations between <strong>Oracle HCM Cloud</strong> and external systems such as <strong>PeopleSoft, EBS, ADP, and Kronos</strong>.</li><li>Develop reporting templates (eText, RTF) and generate <strong>EDI/EFT files</strong> in delimited, fixed-width, and CSV formats.</li></ul><p><strong>Data Conversion & Loading:</strong></p><ul><li>Perform bulk data mapping and data loads using <strong>HCM Data Loader (HDL)</strong> and related tools including <strong>HSDL, FBL, PBL, HCM Extracts, and Fast Formulas</strong>.</li><li>Support data conversions and ongoing data maintenance activities based on business requirements.</li></ul><p><strong>Reporting & Analytics:</strong></p><ul><li>Develop <strong>BI Publisher</strong> reports using XML, SQL, JavaScript, CSS, CSV, and Excel outputs.</li><li>Build dashboards, analytics reports, prompts, and filters using the integrated OBIEE (Oracle Business Intelligence Enterprise Edition) platform to deliver real-time analysis.</li></ul><p><strong>Workflow, Security & Configuration:</strong></p><ul><li>Configure custom <strong>Oracle HCM workflows</strong> and approval hierarchies using the BPM (Business Process Management) approval tool for MSS (Manager Self Services) and ESS (Employee Self Services) processes.</li><li>Configure and maintain <strong>Oracle HCM Security</strong> and workflow processes.</li></ul><p><strong>Testing, Support & Collaboration:</strong></p><ul><li>Participate in all phases of the <strong>Software Development Life Cycle (SDLC)</strong>.</li><li>Support integration testing and <strong>User Acceptance Testing (UAT)</strong>; troubleshoot and resolve defects.</li><li>Provide design solutions for complex technical and business problems and support performance tuning.</li></ul><p><strong>Deliverables:</strong></p><ul><li>Oracle HCM integrations and extracts</li><li>Inbound and outbound interface files (EDI/EFT)</li><li>BI Publisher reports and analytics dashboards</li><li>Technical design, configuration, and support documentation</li><li>Unit, system, and UAT support artifacts</li></ul>