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5 results for Help Desk Tier 3 in Tampa, FL

Service Desk Technician

Winter Garden, FL
remote
Temporary to Hire
- USD / Hourly
We are looking for a Service Desk Technician to join a growing support team. This role is suited for a Level 2 technician who can resolve escalated end-user issues, strengthen first-contact resolution, and bring solid networking knowledge to a fast-paced managed services environment. You will support a broad client base across multiple industries, troubleshoot technical problems across endpoints and connectivity, and help maintain secure, reliable IT operations during standard weekday business hours. Responsibilities:• Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations.• Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently.• Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate.• Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources.• Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions.• Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work.• Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks.• Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration.• Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues.
2026-04-21T20:33:47Z

Tyler Munis ERP Analyst

Saint Petersburg, FL
onsite
Permanent / Full Time
70000.00 - 100000.00 USD / Yearly
Key ResponsibilitiesTyler Munis System Administration<ul><li>Administer, configure, and maintain all Tyler Munis ERP modules </li><li>Manage system updates, patches, upgrades, and environment refreshes.</li><li>Monitor system performance, troubleshoot issues, and coordinate with Tyler Technologies as needed.</li><li>Maintain user roles, permissions, security settings, and workflow configurations.</li><li>Oversee data integrity, system logs, and scheduled jobs.</li></ul>Technical Support & Maintenance<ul><li>Perform routine system health checks, database maintenance tasks, and application monitoring.</li><li>Support integrations between Munis and other City systems (e.g., HRIS, financial systems, document management).</li><li>Assist with report development using tools such as Crystal Reports, SQL, SSRS, or Munis reporting utilities.</li><li>Participate in disaster recovery planning and testing for ERP systems.</li><li>Document system configurations, procedures, and technical workflows.</li></ul>Customer Service & Functional Support<ul><li>Serve as a primary point of contact for HR, Payroll, Finance/Accounting Stakeholders using Munis.</li><li>Provide Tier 2/Tier 3 support for functional and technical issues.</li><li>Train end users, develop user guides, and support onboarding for new staff.</li><li>Collaborate with business units to analyze needs, improve processes, and implement system enhancements.</li></ul>Secondary Technical Skills (Preferred but Not Required)These skills are not mandatory but are highly valuable in supporting ERP ecosystem:<ul><li>SQL scripting and database query optimization</li><li>API or flat‑file integrations</li><li>Basic PowerShell or automation scripting</li><li>Experience with workflow automation tools</li><li>Familiarity with ITIL service management practices</li><li>Knowledge of financial, HR, payroll, or procurement business processes</li><li>Experience with cloud‑hosted Munis environments or hybrid infrastructure</li></ul>
2026-04-22T15:13:51Z

Sr. Engineer

Orlando, FL
onsite
Temporary / Contract
80.00 - 89.00 USD / Hourly
We are looking for an experienced Security Network Engineer to join our team in Orlando, Florida. This long-term contract role focuses on optimizing server environments, enhancing infrastructure performance, and ensuring robust security measures. The ideal candidate will have a strong background in VMware technologies, documentation, and training delivery. Responsibilities: • Assess server infrastructure and VMware environments to identify and address performance gaps, configuration issues, and areas for improvement. • Create and maintain detailed documentation, including topology diagrams, configuration guides, and operational procedures, ensuring compliance with security standards. • Develop and deliver training materials, workshops, and knowledge-sharing sessions to enhance team expertise. • Provide Tier 3 technical support for server-related incidents and collaborate with network, engineering, and application teams to ensure efficient operations. • Lead capacity planning and participate in disaster recovery exercises to ensure system resilience. • Manage and optimize VMware vSphere 8.x, vCenter, ESXi, vSAN, and related technologies. • Implement and support VRealize Automation and VRealize Operations to improve automation and system management. • Troubleshoot complex technical issues and develop solutions to enhance system performance and reliability. • Collaborate with teams to ensure seamless connectivity and compliance with operational standards.
2026-04-06T14:44:07Z

Tyler Munis ERP Analyst

Saint Petersburg, FL
onsite
Permanent / Full Time
70000.00 - 85000.00 USD / Yearly
We are looking for a knowledgeable and detail-oriented ERP Analyst to manage and support Tyler Munis systems in Saint Petersburg, Florida. This role involves overseeing system functionality, ensuring seamless operations, and collaborating with stakeholders to optimize processes. The ideal candidate demonstrates technical expertise, strong problem-solving skills, and a commitment to delivering excellent service. Responsibilities: • Administer, configure, and maintain Tyler Munis ERP modules to ensure system reliability and performance. • Perform system updates, patches, and upgrades while managing environment refreshes. • Monitor system functionality, troubleshoot technical issues, and coordinate resolutions with Tyler Technologies. • Manage user roles, permissions, security settings, and workflow configurations to maintain system integrity. • Develop and maintain documentation for system configurations, procedures, and workflows. • Provide Tier 2 and Tier 3 technical support to resolve functional and technical challenges. • Collaborate with departments to analyze business needs, improve processes, and implement system enhancements. • Support integration efforts between Tyler Munis and other systems, such as financial and document management platforms. • Assist with report creation using tools like Crystal Reports and Munis reporting utilities. • Participate in disaster recovery planning and testing for ERP systems.
2026-04-22T15:13:51Z

Technical Product Support Analyst

Clearwater, FL
onsite
Temporary to Hire
21.00 - 23.00 USD / Hourly
Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support. Responsibilities:• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.• Maintain professionalism and de-escalate situations to ensure positive customer experiences.• Collaborate with team members to streamline communication and enhance problem-solving efforts.• Create and manage detailed documentation to support technical processes and training initiatives.• Stay updated on emerging technologies and improve technical skills continuously.• Perform repairs and maintenance on mechanical equipment as required.• Uphold teamwork and a positive attitude in all aspects of the role.• Ensure reliability and consistency in managing customer support tasks.
2026-04-14T12:08:43Z