<p>We are looking for a dedicated Customer Service Representative to join our team in Largo, Florida. In this role, you will act as a vital link between clients and vendors, ensuring seamless communication and efficient processing of customer inquiries. This position requires exceptional organizational skills and a passion for delivering outstanding customer service.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary liaison between clients and vendors to facilitate the preparation and distribution of essential documents.</p><p>• Follow up with relevant parties to resolve issues and ensure timely completion of paperwork.</p><p>• Handle inbound and outbound calls, managing interactions with clients and others. </p><p>• Collaborate with companies to obtain accurate pricing and complete necessary documentation.</p><p>• Utilize company software to track and manage processes effectively.</p><p>• Maintain clear and precise communication, ensuring all inquiries are addressed promptly.</p><p>• Ensure accuracy and compliance in all documentation and processes.</p><p>• Provide support and guidance to clients regarding their needs and documentation requirements.</p>
We are looking for a dedicated Customer Success Specialist to join our team in Tampa, Florida. In this role, you will play a critical part in ensuring our clients receive exceptional service and support during important moments. This is a Contract-to-Permanent position, offering an opportunity to grow with our organization while contributing to a positive customer experience.<br><br>Responsibilities:<br>• Process assignments, policy documentation, and insurance paperwork with accuracy and efficiency.<br>• Communicate proactively with clients to provide updates and ensure transparency throughout the process.<br>• Collaborate closely with internal teams to streamline claim handling and resolve issues promptly.<br>• Deliver exceptional service that aligns with our commitment to professionalism, dependability, and compassion.<br>• Maintain detailed and accurate records using company systems to ensure all information is organized and accessible.
We are looking for a skilled Customer Service Manager to join our team on a contract basis in Clearwater, Florida. This role involves overseeing customer care operations and managing e-commerce channels while ensuring smooth team coordination. The position requires a hybrid work schedule, with 2-3 days in the office.<br><br>Responsibilities:<br>• Manage e-commerce operations across platforms such as Shopify, Amazon, and Walmart, including new product setups and updates to product detail pages.<br>• Supervise the consumer care team, including one team lead and eight local agents, while ensuring alignment with offshore support teams.<br>• Provide exceptional customer service by addressing consumer inquiries and resolving issues promptly.<br>• Utilize Shopify and other e-commerce tools to maintain and optimize online retail operations.<br>• Collaborate with team members to ensure efficient workflows and adherence to business objectives.<br>• Monitor and report on team performance and customer satisfaction metrics.<br>• Assist with onboarding and training team members to maintain high service standards.<br>• Coordinate with management and stakeholders to meet organizational goals.<br>• Maintain business casual attire and uphold company values in all interactions.
<p>We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide basic troubleshooting assistance to customers and address their concerns effectively.</p><p>• Log service calls and maintain accurate records in the company database.</p><p>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.</p><p>• Enter and manage data within internal systems to support operational efficiency.</p><p>• Collaborate with team members to deliver exceptional customer support.</p><p>• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.</p><p>• Address connectivity problems and guide customers through resolution steps.</p><p>• Respond to customer inquiries via email and other communication channels.</p><p>• Take initiative to learn and apply knowledge about the swimming pool industry.</p><p>• Handle other duties as assigned to meet departmental goals.</p>
<p>We are currently seeking a <strong>Part-Time Receptionist</strong> to join our team at an activity center in Bradenton, FL. The <strong>Part-Time Receptionist</strong> will be responsible for providing a wide range of clerical and administrative support. As a <strong>Part-Time Receptionist</strong>, you will be the face of our center, playing a key role in ensuring a welcoming environment for guests and a smooth workflow for staff.</p><p><br></p><p><strong>Schedule:</strong> Monday, Wednesday, and Friday | 9:00 AM – 5:00 PM</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming telephone calls and route them appropriately</li><li>Greet and assist visitors upon arrival</li><li>Maintain calendars, schedule meetings, and set up appointments</li><li>Type and proofread documents, reports, and correspondence</li><li>Manage travel arrangements, including booking and itineraries</li><li>Track office expenses and staff attendance</li><li>Copy, fax, and file documents as needed</li><li>Coordinate facility and equipment maintenance</li><li>Manage office cleanliness and supply organization</li><li>Open and close the office as needed</li><li>Set up and take down events hosted at the activity center</li><li>Support senior-level executives and administrative staff</li></ul>
We are looking for an experienced Office Manager to join our team in Venice, Florida. In this Contract position, you will oversee administrative operations, customer service functions, and accounting processes to ensure smooth office management and compliance with organizational standards. This role requires strong leadership skills to supervise various departments and support management with accurate reporting and planning.<br><br>Responsibilities:<br>• Oversee day-to-day administrative activities, ensuring efficient office operations and adherence to company policies.<br>• Supervise billing procedures to guarantee accurate customer invoicing and timely credit processing.<br>• Manage the customer service team, including scheduling, training, and performance evaluations.<br>• Coordinate accounts payable processes, ensuring proper coding and approvals.<br>• Collaborate with the collections department to maintain steady cash flows and reduce overdue accounts.<br>• Prepare and review weekly accounts receivable reports, recommending action plans for financial improvement.<br>• Ensure accurate monthly revenue projections and assist management in reviewing financial data.<br>• Reconcile disposal invoices with dispatch system records to maintain billing accuracy.<br>• Generate and submit franchise reports on a monthly and quarterly basis.<br>• Provide payroll and human resources support, ensuring timely and precise processing.
We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
<p><strong>Job Summary:</strong></p><p>The PEO Benefits Specialist I provides essential support to clients, their employees, and internal partners. This role is responsible for the setup, processing, maintenance, and support of client benefit accounts within a PEO environment. The specialist ensures high-quality service through effective communication and timely issue resolution.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to clients, employees, and field partners via phone, email, and fax.</li><li>Set up and manage client benefit accounts, ensuring accurate and timely processing.</li><li>Contact clients and employees through outbound call and email campaigns as needed.</li><li>Process benefit enrollments for PEO product offerings.</li><li>Research and resolve basic product and service issues for clients and employees.</li><li>Document all interactions and resolutions in the CRM system to track ongoing issues.</li><li>Conduct monthly audits and research to identify and correct billing discrepancies.</li><li>Offer guidance to clients and employees on product offerings, including the setup and usage of online Health & Benefits tools to enhance client retention.</li><li>Obtain and maintain benefit documentation to ensure compliance with applicable federal and state regulations, including Section 125 plans.</li><li>Stay informed about changes in benefits products, industry regulations, and internal policies to maintain compliance and up-to-date knowledge.</li><li>Resolve errors identified in audit reports and carrier discrepancy files.</li><li>Interact with health and benefits carriers to resolve client issues.</li><li>Participate in special projects and training sessions as needed.</li></ul><p><br></p>
We are looking for a dedicated Dispatcher to join a leading civil site development contractor based in Kissimmee, Florida. In this position, you will play a critical role in coordinating concrete delivery schedules and ensuring efficient communication between teams and suppliers. This is an excellent opportunity for individuals with strong organizational and communication skills to thrive in the construction industry.<br><br>Responsibilities:<br>• Schedule and manage concrete orders, working closely with foremen and superintendents to meet project needs.<br>• Coordinate and organize mix designs based on specific job requirements and suppliers.<br>• Review and confirm upcoming orders in collaboration with the Superintendent to ensure accuracy.<br>• Collect, organize, and manage tickets from concrete foremen for proper documentation.<br>• Maintain daily communication with teams to address and resolve operational issues.<br>• Scan, sort, and file records to ensure all documentation is accurately maintained.<br>• Coordinate logistics to ensure timely delivery and efficient use of resources.<br>• Provide excellent customer service by addressing inquiries and coordinating with stakeholders effectively.
We are looking for an Insurance Follow-Up Specialist to join our team in Tampa, Florida. In this Contract to permanent position, you will play a vital role in ensuring timely insurance claim processing and maintaining strong relationships with partners. If you have a knack for organization, persistence, and excellent communication, this opportunity is designed for you.<br><br>Responsibilities:<br>• Pursue prompt collection of signatures and necessary documents from funeral home partners to expedite claim processing.<br>• Investigate delays in insurance claims and provide solutions with a proactive and detail-oriented approach.<br>• Build and nurture strong partnerships with insurance representatives and funeral home stakeholders.<br>• Maintain comprehensive and accurate records to ensure all cases are tracked and managed effectively.<br>• Collaborate with the Concierge team to provide additional follow-up support as needed.
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Sarasota, Florida. In this role, you will play a vital part in managing the financial transactions and ensuring the accuracy of accounts receivable processes. This position offers the opportunity to work in a collaborative and supportive environment with a focus on growth.</p><p><br></p><p>Responsibilities:</p><p>• Process and post cash receipts accurately and in a timely manner.</p><p>• Handle business-to-business collections with a customer-focused approach.</p><p>• Apply credits and adjustments to accounts as needed.</p><p>• Assist with month-end and year-end closing activities, including audits.</p><p>• Maintain organized and accurate records of transactions and account reconciliations.</p><p>• Collaborate with team members to resolve discrepancies and improve processes.</p><p>• Ensure compliance with company policies and financial regulations.</p><p>• Provide exceptional customer service during collections and account inquiries.</p><p>• Utilize Syspro and Excel for account management and reporting tasks.</p><p>• Support overall department goals by contributing to a high-volume workload efficiently.</p><p><br></p><p>This is a permanent opportunity that will pay up to $24/hr. depending upon experience. Please apply to Jane Gearhart if interested! </p>
<p>Robert Half has an exciting opening for a Claims Business Analyst with an Insurance client based here in Tampa, FL.</p><p>Position kicks off on-site for initial onboarding period, before then becoming a permanent HYBRID schedule (Must be local to Tampa Bay area).</p><p>Compensation ranges $90-110K depending on experience (years as BA, years in P& C/Insurance/Banking)</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p><br></p><p><strong>TOP Skills/Experience Looking for:</strong></p><ul><li>Business Analyst experience in the Property & Casualty Insurance industry (or Banking)</li><li>Experience w/ Guidewire Software and ClaimCenter</li></ul><p><strong>Summary:</strong></p><p>The Claims Business Analyst will work with stakeholders across the enterprise to deliver business solutions that meet the needs of the stakeholders and the organization. This role involves gathering and documenting business requirements, answering questions from Developers and Quality Analysts, performing systems analysis and testing, and managing project priorities. Additionally, the Claims Business Analyst will be responsible for UI based configuration changes, demos of functionality to the business, and developing relationships with members of the Claims management team. </p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Elicit and document detailed business requirements for systems necessary to administer claims in accordance with established rules, configurations , and guidelines</li><li>Create and maintain documentation on system functionality</li><li>Assist with development and execution of test cases to ensure system changes meet business requirements by partnering with Quality Analysts as needed</li><li>Perform systems analysis and testing to identify and resolve application system problems</li><li>Coordinate changes and ensure proper communication and demos to the business with internal departments such as Claims, Customer Service, Finance as well as external customers</li><li>Configure system changes and ensure they are implemented correctly</li><li>Collaborate with Development team and other departments to ensure seamless integration and functionality of system changes</li></ul>
<p><strong>Product Manager</strong></p><p><strong>Location</strong>: Orlando, FL (hybrid) </p><p><strong>Duration</strong>: Contract 52 weeks</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled Product Manager to lead the strategy, development, and execution of technical and SaaS product initiatives. This role is ideal for someone passionate about driving innovation, enhancing user experience, and delivering scalable, secure solutions across complex platforms.</p><p><strong>Key Responsibilities</strong></p><p><strong>Product Strategy & Roadmap</strong></p><ul><li>Define and drive product vision, strategy, and roadmap integrating business capabilities, technical currency, UX, security, and compliance.</li><li>Develop features that enhance user satisfaction, engagement, revenue, and retention.</li><li>Prioritize initiatives based on business impact, customer needs, and technical feasibility.</li><li>Collaborate with stakeholders to ensure alignment with infrastructure, OS, authentication, and tool lifecycles.</li><li>Ensure scalability, performance, and security of all solutions.</li></ul><p><strong>Requirements Definition & Execution</strong></p><ul><li>Map user journeys to identify pain points and adoption metrics.</li><li>Analyze feedback from analytics, user data, and error reports to improve product experience.</li><li>Partner with engineering to define technical requirements for APIs, integrations, and data pipelines.</li><li>Own and manage the product backlog with clear prioritization and documentation.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Act as a liaison between engineering, leadership, and product teams.</li><li>Translate technical concepts for diverse audiences.</li><li>Align with enterprise architects and platform teams for strategic consistency.</li></ul><p><strong>Execution & Delivery</strong></p><ul><li>Monitor KPIs and optimize through data-driven feedback loops.</li><li>Lead Agile ceremonies and ensure timely, high-quality product releases.</li><li>Create training resources for operational teams to support customer service excellence.</li></ul><p><strong>Technical Leadership & Innovation</strong></p><ul><li>Stay current with industry trends including AI and SaaS automation.</li><li>Use collaboration tools (e.g., Teams, Slack, JIRA, Confluence, Figma) to streamline communication.</li><li>Identify automation opportunities and propose technical investments.</li></ul><p><strong>Role-Specific Focus Areas</strong></p><ul><li>Manage product strategies involving complex integrations and source-of-record (SOR) data (e.g., pricing, accounting, guest info).</li><li>Define usability, compliance, and security rules for diverse datasets.</li></ul>
<p>We are seeking an <strong>Accounts Payable/Operational Support Specialist</strong> to provide clerical, financial, and administrative support in a fast-paced office environment. This role will work closely with the Office Manager to ensure daily operations run smoothly while managing AP tasks, reporting, and customer service support.</p><p><br></p><p><strong>Essential Job Functions</strong></p><ul><li>Process 75–100 invoices per month, including 2-way matching and uploading 10–15 invoices daily</li><li>Prepare and verify purchase orders before submission to AP</li><li>Monitor AP inbox, track invoice requests, and handle revisions as needed</li><li>Order office supplies and maintain accurate spreadsheets/reports in Excel</li><li>Generate and distribute reports using CoreCentric, SAP, and Power (training provided)</li><li>Provide backup phone coverage and assist with customer service as needed</li><li>Create, distribute, and close out customer tickets daily</li><li>Communicate with managers and employees regarding operations, scheduling, and work assignments</li><li>Assist with implementation of operational projects as needed</li><li>Perform other administrative and clerical tasks as assigned</li></ul><p><strong>Work Environment</strong></p><p>This role is <strong>onsite</strong> and requires collaboration across departments. Team members are expected to attend company-sponsored training and keep current with evolving systems and processes.</p>
We are looking for an Accounts Receivable Specialist to join our team in Sarasota, Florida. This is a contract-to-permanent position in the motor retail industry, offering an excellent opportunity to contribute to financial operations while expanding your expertise. The role requires a proactive individual who can efficiently manage various tasks related to accounts receivable and cash application.<br><br>Responsibilities:<br>• Process and apply cash transactions accurately within the Syspro system.<br>• Monitor multiple email inboxes to ensure timely communication and resolution of issues.<br>• Run credit card payments and handle billing processes to support accounts receivable operations.<br>• Utilize Salesforce for customer relationship management and data tracking.<br>• Perform various administrative tasks to assist the accounts receivable team.<br>• Maintain and analyze data using Excel to support reporting and reconciliation.<br>• Ensure compliance with accounting standards and company procedures.<br>• Collaborate with internal teams to address and resolve discrepancies in receivables.<br>• Provide support for other accounting functions as needed.
