We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and working closely with internal teams to keep service operations running smoothly. In this role, you will serve as a key point of contact for customer communications while ensuring accuracy, responsiveness, and compliance with company standards.<br><br>Responsibilities:<br>• Respond to customer questions about product details, order progress, and service-related matters with accuracy and professionalism.<br>• Enter new orders and update existing order information in line with established procedures and documentation requirements.<br>• Coordinate with internal departments such as operations, sales, and logistics to address customer requests and move issues toward resolution.<br>• Escalate customer concerns to the appropriate teams when needed, ensuring timely follow-up and clear communication throughout the process.<br>• Conduct export compliance checks according to company guidelines before processing applicable transactions.<br>• Examine purchase orders, customer agreements, and related terms to confirm completeness and alignment with business requirements.<br>• Handle inbound and outbound customer communications to provide updates, clarify order information, and support ongoing account needs.
<p>We are looking for a Customer Service Representative in Syracuse, New York. This Long-term Contract opportunity is ideal for someone who enjoys helping customers and working closely with internal teams to keep service operations running smoothly. </p><p><br></p><p><br></p><p>Responsibilities:</p><p>Answer incoming phone calls and direct inquiries appropriately</p><p>Greet customers and visitors in a professional and friendly manner</p><p>Perform data entry and maintain accurate records</p><p>Assist with filing, scanning, and other light administrative paperwork</p><p>Help track and organize inventory as needed</p><p>Assist with receiving, moving, and stocking inventory items, including propane tanks</p><p>Maintain a clean, organized, and safe work environment</p><p>Provide general support to office and operations staff</p><p>Complete other duties as assigned</p>
We are looking for a Customer Service Representative to support daily front-counter operations for a Long-term Contract position in Syracuse, New York. This role is ideal for someone who enjoys helping the public, handling administrative tasks with accuracy, and working in a fast-paced service environment. The assignment is expected to continue for approximately 24 months, with a schedule of Monday through Friday, and may be adjusted based on operational needs.<br><br>Responsibilities:<br>• Welcome visitors professionally and create a positive experience for customers upon arrival.<br>• Review forms and supporting documents to confirm that required information is complete before processing.<br>• Direct customer flow by monitoring and updating the queue system to keep service moving efficiently.<br>• Evaluate vision screening outcomes and record qualifying results accurately in the appropriate computer system.<br>• Provide hands-on assistance to individuals using self-service kiosks and answer basic process-related questions.<br>• Capture customer photographs for driver's license-related transactions while following established procedures.<br>• Perform data entry and routine clerical support with close attention to detail and accuracy.<br>• Help maintain an organized service area while supporting day-to-day office operations as needed.