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2 results for Help Desk in Sunnyvale, CA
- San Francisco, CA
- remote
- Temporary / Contract
- 25.1465 - 29.117 USD / Hourly
- <p>We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle protected health information (PHI) and sensitive practice data </li><li>Enter and update customer records </li><li>Draft concise, empathetic, jargon-free email updates to customers </li><li>Track progress and maintain accurate case notes</li><li>Flag missing information or process gaps for manager review </li><li>De-escalate frustrated customers with professionalism and empathy </li></ul>
- 2026-07-10T00:00:00Z
- Campbell, CA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a PC Technician to support day-to-day hardware needs for a Contract position based in Campbell, California. This role focuses on preparing, installing, troubleshooting, and maintaining computer equipment and peripheral devices in a hands-on environment. The ideal candidate is comfortable working with both Dell Technologies and Apple devices while ensuring reliable workstation setup and connectivity for end users.<br><br>Responsibilities:<br>• Install, configure, and deploy desktop and laptop hardware for users across the site.<br>• Diagnose and resolve issues involving computers, peripherals, and other associated hardware components.<br>• Set up and organize cabling for workstations, devices, and related equipment to maintain safe and reliable connectivity.<br>• Perform hardware replacements, upgrades, and basic repair tasks on supported systems and accessories.<br>• Provide technical support for Dell Technologies and Apple devices, including initial setup and ongoing troubleshooting.<br>• Test equipment after installation or repair to confirm proper performance and user readiness.<br>• Track completed work, device status, and hardware inventory to support efficient operations.
- 2026-07-10T00:00:00Z