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2 results for Help Desk Support Manager in Stockton, CA

Help Desk/Desktop Support Analyst

Modesto, CA
onsite
Permanent / Full Time
60000 - 65400 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a collaborative team supporting clients across California. In this role, you will deliver level 2 technical assistance, resolve desktop and system issues, and help ensure users receive timely, detail-oriented service. This position is well suited for someone who communicates clearly, takes ownership of problems, and brings a positive, service-focused mindset while continuing to build technical expertise. Responsibilities:• Provide second-level technical support for client environments by diagnosing and resolving hardware, software, and user access issues.• Prepare desktops, laptops, and related equipment for deployment, replacement, and lifecycle refresh activities.• Investigate network connectivity, server-related incidents, and more complex application problems using both onsite and remote support methods.• Configure and maintain end-user systems, peripherals, and standard business applications to meet operational needs.• Record incidents, updates, resolutions, and time worked accurately within the ticketing system while managing assigned requests through completion.• Communicate clearly with end users regarding progress, expected resolution timing, and completed work to confirm satisfaction with support provided.• Coordinate with senior engineers, internal team members, and external vendors to escalate and resolve issues that require additional expertise.• Review support documentation and tools regularly to help maintain accurate records and consistent service delivery.• Assist with frontline support tasks during periods of high demand and contribute to other service desk duties as needed
2026-08-27T00:00:00Z

Client Service Manager

Alamo, CA
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions regarding this listing. Client Services Manager | Wealth Management Firm | Walnut Creek Join a growing wealth management firm in a highly visible leadership role with the opportunity to make a meaningful impact as the business continues to scale. You'll lead the Client Service team, partner closely with advisors and firm leadership, and help build the operational infrastructure needed for continued growth. This is an ideal opportunity for someone who enjoys leading and developing people while staying hands-on. You'll have ownership over client service, onboarding, workflows, technology, and process improvement, with the opportunity to introduce greater automation and efficiency across the firm. The company also offers strong compensation + bonus potential, company-paid health and dental coverage, 401(k) contributions, PTO, and professional development support. Responsibilities<ul><li>Lead, mentor, and develop the Client Service Associate team </li><li>Oversee day-to-day client service and operational workflows </li><li>Manage client onboarding, account openings, transfers, and ongoing account administration </li><li>Serve as the escalation point for complex client service matters </li><li>Build and improve scalable processes, procedures, and controls </li><li>Partner with advisors, compliance, and leadership across firm-wide initiatives </li><li>Oversee operational technology, including CRM, reporting, and workflow platforms </li><li>Drive automation, systems improvements, and AI-enabled initiatives </li><li>Help build the operational infrastructure to support continued firm growth </li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-08-29T00:00:00Z