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2 results for Customer Service in Sterling Heights, MI
- Ann Arbor, MI
- onsite
- Temporary / Contract
- 18 - 19.8 USD / Hourly
- We are looking for a customer-focused individual to support daily operations at a busy testing center in Michigan. This Long-term Contract position is ideal for someone who enjoys working with the public, stays organized in a structured office environment, and can handle administrative tasks with accuracy and care. The role involves assisting test takers throughout the check-in and exam process while helping maintain a secure, orderly setting. Candidates should be comfortable with onsite work, flexible scheduling, and regular Saturday availability.<br><br>Responsibilities:<br>• Welcome visitors in a courteous manner, confirm their identification, and guide them through the check-in process.<br>• Complete candidate registration activities and prepare required testing documentation with a high level of accuracy.<br>• Capture and document fingerprint information when required by testing procedures.<br>• Observe examinees during testing sessions to help ensure compliance with site rules and security standards.<br>• Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed.<br>• Protect testing materials, systems, and software by following established security procedures at all times.<br>• Perform basic technical support tasks such as restarting equipment and assisting with password resets when necessary.<br>• Communicate any incidents or exceptions that fall outside standard policy to management in a timely manner.<br>• Support scheduling needs based on testing volume and assist with additional onsite duties as assigned.
- 2026-06-09T00:00:00Z
- Pontiac, MI
- onsite
- Temporary / Contract
- 19 - 23 USD / Hourly
- We are looking for a Customer Service Representative to support day-to-day customer interactions and order coordination for a long-term contract opportunity in Pontiac, Michigan. This position focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to learn systems and processes quickly in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding orders, service requests, and product-related needs with clear and thorough communication.<br>• Identify customer requirements and recommend appropriate support to help maintain smooth business operations.<br>• Partner with internal departments to confirm product availability and help ensure orders are fulfilled on schedule.<br>• Handle order processing, prepare shipping paperwork, and resolve routine issues that may affect customer satisfaction.<br>• Monitor shipment progress and coordinate with transportation and shipping teams to support timely deliveries.<br>• Maintain accurate customer records and update account details based on current requirements and service needs.<br>• Provide prompt support to both internal teams and external customers to ensure a high standard of service.<br>• Contribute to monthly performance objectives established by leadership through consistent execution and follow-through.
- 2026-06-05T00:00:00Z