We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience.<br><br>Responsibilities:<br>• Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage.<br>• Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced.<br>• Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process.<br>• Hand out business cards and assist with the organization, setup, and breakdown of event equipment.<br>• Provide clear communication and support to guests, answering questions and addressing any concerns promptly.
We are looking for an experienced Social Media Coordinator to join our team in Ann Arbor, Michigan. This Contract to permanent position is ideal for a creative and strategic individual with a strong background in managing corporate social media platforms and building engaging content strategies. You will play a key role in enhancing the organization's online presence, collaborating with external partners, and staying ahead of social media trends.<br><br>Responsibilities:<br>• Develop and execute comprehensive social media strategies across multiple platforms, including Meta, LinkedIn, TikTok, Reddit, YouTube, and Instagram.<br>• Create and manage content calendars, ensuring timely delivery of high-quality posts, including short-form videos, reels, hashtags, and curated copy.<br>• Monitor and analyze social media trends, adapting strategies to align with current events and audience preferences.<br>• Collaborate with sports teams and other external partners to create engaging and brand-aligned content.<br>• Utilize digital asset management tools to organize and manage multimedia content effectively.<br>• Implement both organic and paid social media campaigns to drive engagement and achieve marketing objectives.<br>• Represent the organization through external posts, maintaining professionalism and brand consistency.<br>• Provide after-hours availability as needed to respond to trends and events occurring during evenings or weekends.<br>• Work closely with internal teams to establish a structured approach to social media planning and execution.<br>• Produce and edit video and photo content to support dynamic social media campaigns.