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12 results for Tier Ii It Support Engineer in Stamford, CT

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.50 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-09-25T15:18:48Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop, laptop, and productivity tools. The role is ideal for someone who can deliver responsive Tier 1 and Tier 2 support in a mixed Windows and macOS environment while maintaining a detail-oriented, service-focused approach. Responsibilities: • Deliver first- and second-level technical support for hardware, software, and basic network-related issues in an office setting. • Troubleshoot and resolve problems affecting Windows PCs, Mac computers, and commonly used end-user applications. • Assist staff with account access, configuration questions, and day-to-day use of Google Workspace tools. • Set up, image, configure, and deploy workstations and peripheral equipment for onsite users as needed. • Document incidents, solutions, and recurring issues clearly to support efficient follow-up and knowledge sharing. • Escalate more complex technical matters when necessary and coordinate with the appropriate internal or external support resources. • Provide hands-on user assistance during office hours and help maintain smooth operation of end-user technology throughout the contract period.
2026-09-22T14:23:48Z

PC Technician

South Plainfield, NJ
onsite
Temporary to Hire
19.79 - 22.91 USD / Hourly
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently. Responsibilities: • Provide comprehensive desktop and PC support across main and satellite office locations. • Troubleshoot and maintain printers, including high-volume and specialized label printers. • Offer basic support for NetSuite and assist with related system issues. • Manage and support the RingCentral communication platform. • Maintain and troubleshoot security camera systems to ensure functionality. • Address and resolve hardware and software issues in a Windows/Microsoft environment. • Collaborate with a small IT team to ensure seamless technology operations. • Travel occasionally to satellite locations to provide on-site technical support. • Respond promptly to reactive troubleshooting needs in a fast-paced environment. • Assist with general IT support tasks as they arise across business operations.
2026-09-25T15:04:05Z

Help Desk/Desktop Support Analyst

Wilton, CT
onsite
Temporary / Contract
20.90 - 24.20 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Wilton, Connecticut. This Contract position is ideal for someone who enjoys resolving day-to-day desktop and system issues while delivering responsive service in a detail-oriented investment management environment. The role focuses on supporting Microsoft Windows-based devices, assisting with user access, and ensuring service requests are handled efficiently and accurately. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users • Investigate and resolve routine hardware, software, and connectivity problems through structured troubleshooting • Manage incoming service desk requests, document actions taken, and maintain accurate ticket updates through resolution • Support user account administration tasks within Active Directory, including access changes and basic account maintenance • Install, configure, and maintain Microsoft Windows 10 systems to meet operational needs • Escalate more complex incidents when necessary and coordinate with other support resources to ensure timely resolution • Provide clear guidance to users on technical issues, system usage, and best practices for everyday support needs
2026-09-17T20:08:41Z

Help Desk Analyst I

Wappingers Falls, NY
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Help Desk Analyst I to join a team in a contract-to-permanent role. This role supports end users across desktop, server, and productivity environments, while delivering responsive technical assistance and a high standard of customer care. The ideal candidate brings strong troubleshooting ability, communicates clearly with both technical and non-technical users, and works effectively in a collaborative support setting. Responsibilities: • Provide day-to-day technical support for Windows-based PCs, desktop hardware, and related workstation issues for end users. • Troubleshoot and resolve incidents involving Microsoft 365 applications, antivirus software, malware concerns, and general access or performance problems. • Support both PC and Mac environments, ensuring users receive timely assistance across multiple platforms. • Monitor, update, and manage service requests through a ticketing system, maintaining accurate documentation and follow-through on open issues. • Assist with administration and support activities for Windows Server, Exchange Server, and Terminal Server environments as needed. • Work closely with team members to diagnose recurring technical problems, escalate complex issues appropriately, and improve service delivery. • Help maintain and support core office technologies, including desktop equipment, PC hardware, and PBX/PABX-related user support when required. • Contribute to basic network and security troubleshooting, including support related to routers, firewalls, and endpoint protection tools when applicable.
2026-09-10T13:48:36Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in a contract-to-permanent position. This role supports day-to-day end user technology needs while helping maintain a stable Microsoft-based environment across desktop, server, and cloud platforms. The ideal candidate is comfortable resolving technical issues, managing support requests efficiently, and assisting with core infrastructure troubleshooting in a fast-paced setting. Responsibilities: • Provide front-line technical support for end users by resolving hardware, software, and access-related issues across Windows-based environments. • Manage and prioritize incoming service desk requests, ensuring tickets are documented clearly and addressed within expected timeframes. • Support Microsoft 365 and Office 365 applications, including user setup, troubleshooting, and issue resolution. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and reliable access. • Assist with troubleshooting server, virtualization, and cloud-related issues across Windows Server, VMware, Hyper-V, and Azure environments. • Investigate basic to intermediate network connectivity problems and coordinate with broader IT teams when escalation is needed. • Diagnose infrastructure-related incidents, identify root causes, and implement practical solutions to restore service quickly. • Prepare workstations and support desktop systems, including Windows 10 configuration, software installation, and ongoing maintenance.
2026-09-22T14:23:48Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000.00 - 90000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-08-28T12:23:42Z

Marketing Technology Support

New York, NY
onsite
Temporary / Contract
58.90 - 62.00 USD / Hourly
We are looking for a detail-oriented Marketing Technology Support specialist to join a team in New York, New York. This Long-term Contract position will support marketing operations, data quality, and communication workflows by coordinating list management, reporting, privacy compliance, and platform administration. The ideal candidate brings strong organizational skills, sharp proofreading ability, and the capacity to manage multiple priorities while maintaining a high standard of accuracy. Responsibilities: • Organize and maintain marketing and working list folders to support accurate audience management and campaign execution. • Coordinate data imports and exports across marketing systems, ensuring information is handled accurately and efficiently. • Prepare and format business development reports in response to internal requests, presenting information in a clear and effective manner. • Process opt-out and unsubscribe requests in accordance with established privacy standards and firm policies. • Help maintain alignment with global data protection requirements by following current compliance practices and supporting ongoing governance efforts. • Assist with data quality initiatives such as resolving duplicate records, filling incomplete entries, standardizing country values, and consolidating address information. • Support employee onboarding and offboarding updates within the organization’s marketing technology environment. • Provide day-to-day assistance with the Vuture platform, including basic account setup, user support, troubleshooting, and escalation of advanced access or configuration needs. • Work closely with Marketing, Business Development, Communications, and IT teams to help deliver accurate, brand-consistent communications. • Track campaign results through platform reporting tools and summarize key performance indicators such as engagement levels and overall effectiveness.
2026-09-18T13:48:43Z

Senior Director, Information Technology (BioPharma)

Morristown, NJ
onsite
Permanent / Full Time
210000.00 - 255000.00 USD / Yearly
The Senior Director, Information Technology will lead enterprise technology strategy, infrastructure, cybersecurity, GxP validation, SOX compliance, and application roadmaps for a late-stage clinical biopharmaceutical company transitioning to commercialization. This hands-on leader will scale capabilities, establish governance, manage a small internal team alongside MSPs/consultants, and align IT with corporate goals while partnering with executive leadership, auditors, and regulatory stakeholders.Key Qualifications<ul><li>Commercial Launch Experience: Must have led an IT organization through a BioPharma commercial launch (e.g., Phase 3 through launch/commercialization).</li><li>Compliance & Technical Depth: Deep, hands-on experience in GxP (21 CFR Part 11, GAMP 5) and SOX environments. Comfortable executing work directly, not just delegating.</li><li>Cybersecurity & Risk: Proven success overseeing cybersecurity programs, threat management, compliance, and risk frameworks.</li><li>Strategic Business Partnering: Strong track record collaborating with executive and cross-functional leadership to translate business needs into technology solutions.</li></ul>Key Responsibilities<ul><li>Strategy & Leadership: Develop and execute the IT roadmap, strategy, and budget. Present risk, progress, and investments to executive leadership and Audit/Board committees. Build lightweight project intake and prioritization governance.</li><li>GxP & Quality Validation: Own the Computer System Validation (CSV) program, risk assessments, IQ/OQ/PQ protocols, traceability matrices, and change control in accordance with 21 CFR Part 11 and GAMP 5. Maintain audit readiness and data integrity.</li><li>SOX Compliance: Manage IT General Controls (ITGCs) covering logical access, change management, and operations. Coordinate auditor walkthroughs, evidence collection, and remediation.</li><li>Cybersecurity & Operations: Direct managed security service providers (MSSPs) on incident response, vulnerability management, penetration testing, endpoint protection, and DLP. Develop IT policies to protect corporate IP.</li><li>Infrastructure & Helpdesk: Oversee infrastructure, Windows/Azure environments, and IT helpdesk vendors, providing hands-on escalation support when needed.</li><li>AI & Innovation: Partner with leadership to identify high-value AI/automation opportunities (e.g., M365 Copilot, ERP/validated system AI capabilities). Evolve AI acceptable-use policies, vendor due diligence, and CSV impact assessments.</li><li>Vendor & Team Management: Lead a small internal team while optimizing an ecosystem of MSPs, validation partners, and software vendors. Negotiate IT outsourcing agreements.</li></ul>
2026-09-18T07:04:08Z

IT Manager/Director

Hoboken, NJ
onsite
Temporary to Hire
39.59 - 45.84 USD / Hourly
We are looking for a hands-on IT leader to support and strengthen technology operations for an education/ non profit client near Hoboken, NJ. This contract to hire role is ideal for someone with prior education or non profit industry experience who can balance day-to-day technical troubleshooting with broader oversight of systems, vendors, and a small support team. The role requires a strong service mindset, the ability to communicate effectively with faculty, parents, and school leadership, and the confidence to guide infrastructure-related initiatives while remaining actively involved in technical work. Responsibilities:• Provide direct technical support for staff and school users, resolving hardware, software, and connectivity issues in a timely manner.• Oversee daily IT operations while leading and mentoring a small technology team to ensure dependable service delivery.• Administer core systems such as Active Directory and device configurations to maintain secure and efficient user access.• Coordinate with external vendors and infrastructure partners to support network performance, backups, and broader technology needs.• Manage school technology platforms, including an ERP, and help ensure systems are aligned with operational requirements.• Track, prioritize, and follow through on support requests using the existing ticketing process to maintain responsiveness and visibility.• Support the maintenance and improvement of network, server, and endpoint environments across the campus.• Communicate clearly with teachers, parents, and school administrators regarding technical issues, priorities, and solutions.
2026-09-09T00:23:37Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.59 - 23.84 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-09-25T15:04:05Z

Assistant Manager, Network Infrastructure

Fairfield, CT
onsite
Permanent / Full Time
100000.00 - 110000.00 USD / Yearly
We are looking for an experienced Assistant Manager, Network Infrastructure to oversee the performance, reliability, and evolution of campus-wide network services in Fairfield, Connecticut. This role combines hands-on technical leadership with operational oversight, supporting wired, wireless, and data center connectivity across multiple environments. The ideal candidate brings strong Cisco-based networking expertise, a proactive approach to uptime and security, and the ability to coordinate effectively with internal teams, vendors, and project stakeholders. Responsibilities: • Direct the planning, implementation, and ongoing administration of network services across campus locations, ensuring dependable connectivity for both wired and wireless environments. • Evaluate, procure, and deploy networking hardware, tools, and supporting materials needed to maintain and expand infrastructure operations. • Oversee resilient internet and organizational network connections, with a focus on high availability, rapid incident response, and continuous service performance. • Supervise network troubleshooting efforts by guiding staff, contractors, and colleagues through diagnosis and resolution of infrastructure issues. • Track bandwidth consumption, device activity, and system behavior to identify risks early and reduce service disruptions or misuse. • Establish and maintain monitoring routines and preventive checks for switches, transmission systems, power components, environmental controls, generators, and related equipment. • Create and update physical and logical network documentation, including detailed topology maps and infrastructure standards for data centers and network closets. • Lead vendor and contractor coordination for active and passive network components while ensuring installation practices align with established technical standards. • Partner with construction and renovation teams to define network hardware, cabling, and wireless requirements and to uphold infrastructure standards throughout project delivery.
2026-09-15T02:24:07Z