16 results for Tier Ii It Support Engineer in Stamford, CT

IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred)

Blauvelt, NY
onsite
Permanent
75000 - 85000 USD / Yearly
Job Overview Summary: Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations. Job Responsibilities: <ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
2026-02-19T00:00:00Z

IT, Systems Engineer 2

New Haven, CT
onsite
Permanent
70000 - 105000 USD / Yearly
We are looking for a dedicated Systems Engineer to manage and maintain a multi-node Linux server environment, supporting instructional and research activities. This role involves ensuring the reliability and performance of IT infrastructure, providing technical expertise for Linux systems, and collaborating with stakeholders to meet specialized computing needs. The ideal candidate will play a key role in optimizing and securing IT solutions while documenting workflows and procedures to uphold operational excellence. Responsibilities: • Administer and maintain a multi-node Linux server environment, including associated workstations used for teaching and research. • Troubleshoot and resolve complex Linux server and workstation issues, utilizing tools like Ansible for automation and configuration management. • Oversee the operation of a small data center, ensuring uninterrupted support for engineering courses and research activities. • Perform system performance tuning, security hardening, and monitoring to ensure optimal operation and reliability. • Implement and document workflows, procedures, and technical standards to enhance system continuity and reliability. • Collaborate with faculty, researchers, and technical staff to address specialized computing requirements. • Build, configure, and document IT infrastructure to align with best practices and service level objectives. • Monitor and analyze performance metrics, identifying areas for improvement and ensuring system efficiency. • Serve as a technical liaison, providing support and maintaining communication with internal and external stakeholders. • Develop and implement robust and secure IT solutions tailored to the needs of the organization.
2026-02-17T00:00:00Z

IT, Systems Engineer 2

New Haven, CT
onsite
Permanent
70000 - 100000 USD / Yearly
We are looking for an experienced Systems Engineer to oversee and maintain a complex Linux server environment in New Haven, Connecticut. This role involves ensuring the reliability and performance of IT infrastructure supporting engineering courses and research activities. Responsibilities:• Administer and manage a multi-node Linux server environment, ensuring its seamless operation.• Diagnose and resolve advanced technical issues related to Linux servers and workstations, including automation and configuration management using Ansible.• Monitor and maintain the performance of a small data center, ensuring uninterrupted service for research and educational activities.• Provide expert support for Linux systems, focusing on performance optimization, security enhancements, and system monitoring.• Develop, document, and implement workflows, procedures, and technical standards to uphold operational excellence.• Collaborate with faculty and researchers to understand and fulfill specific computing requirements.• Configure and support IT infrastructure, ensuring compliance with established standards and objectives.• Analyze performance metrics and provide actionable insights to improve system efficiency.• Implement secure IT solutions and ensure their reliable integration into existing infrastructure.• Act as a technical liaison, fostering collaboration with internal and external stakeholders.
2026-02-10T00:00:00Z

IT Support Specialist

New York, NY
onsite
Permanent
65000 - 85000 USD / Yearly
Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You’ll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.Key Responsibilities<ul><li>Provide day-to-day IT support globally, resolving technical issues for users</li><li>Escalate unresolved issues to internal or external partners as needed</li><li>Ensure adherence to corporate security standards for computers and servers</li><li>Follow all documented IT procedures and workflows</li><li>Assist in the preparation and maintenance of user manuals and other technical documentation</li><li>Support the testing of IT security and cyber incident response plans</li><li>Complete administrative and ad-hoc tasks as directed by management</li></ul>What We’re Looking ForYou are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.
2026-02-19T00:00:00Z

IT Support Specialist

Hackensack, NJ
onsite
Permanent
70000 - 90000 USD / Yearly
We are looking for a skilled IT Support Specialist to join our team in Hackensack, New Jersey. In this role, you will serve as a key point of contact for resolving technical issues and ensuring seamless IT operations within a legal environment. This position requires strong troubleshooting skills, proactive problem-solving abilities, the ability to work with outside IT vendors and a commitment to delivering exceptional technical support. Responsibilities:<ul><li>Serve as primary liaison between the firm and third-party IT support</li><li>Ensure deployment and maintenance of office technology (computers, printers, scanners, phones)</li><li>Provide technical support and troubleshooting for hardware, software, and peripherals</li><li>Track and resolve issues</li><li>Install and configure equipment per firm guidelines</li><li>Maintain conference room AV and video conferencing systems</li><li>Assist with office moves, remote events and office support as needed</li><li>Address wireless connectivity issues for internal and external users</li><li>Coordinate repairs with vendors</li><li>Perform other duties as assigned</li></ul>
2026-03-04T00:00:00Z

Technical Engineering Training Specialist

Parsippany, NJ
onsite
Permanent
75000 - 85000 USD / Yearly
Overview The Technical Engineering Training Specialist is responsible for developing and delivering training programs for both internal and external customers across a full product ecosystem (including instruments, reagents, and digital tools). The role ensures users gain a high level of understanding regarding functionality, maintenance, troubleshooting, and operation. Essential Duties & Responsibilities<ul><li>Provide training to new hire field service and technical support engineers on all system types, covering installation through decommission. Training may be conducted in-person, remotely, or through virtual/live-streamed sessions.</li><li>Provide training to customer biomedical/biomechanical technicians as requested, focusing on preventive maintenance and basic service operations. Training may be in-person, remote, or virtual/live-streamed.</li><li>Deliver lectures and hands-on demonstrations covering safety, installation, programming, maintenance, troubleshooting, and operation. Follow defined course outlines, distribute materials, administer tests, and demonstrate relevant procedures.</li><li>Administer written and practical examinations and document performance outcomes for internal reporting.</li><li>Maintain training equipment in optimal working condition, ensuring instruments, components, and instructional materials are current and functional.</li><li>Observe trainees during instruction, provide support, and answer questions.</li><li>Review and update training content as needed to ensure continuous improvement, retiring outdated documentation and developing new materials when appropriate.</li><li>Participate in meetings, seminars, and industry training to maintain professional knowledge and integrate new information into instruction.</li><li>Ensure that all classes have access to functioning equipment, necessary consumables, and printed materials prior to instruction.</li></ul>
2026-02-13T00:00:00Z

Network Engineer III

Great Neck, NY
onsite
Temporary
40 - 45 USD / Hourly
Network EngineerLocation: Kings Point, NY (Hybrid)Employment Type: Full-TimeExperience Level: Mid–Senior (5–7 years)Position OverviewWe are seeking a skilled Network Engineer to support operations at a federal academic institution located in Kings Point, New York. This role offers a challenging and rewarding environment where the selected candidate will play a key role in the design, implementation, maintenance, and optimization of enterprise network infrastructure.The Network Engineer will be responsible for supporting secure and reliable network services, troubleshooting complex issues, and maintaining detailed technical documentation while operating within a government-regulated environment.Key Responsibilities<ul><li>Design, implement, configure, and maintain LAN, WAN, DMZ, and wireless network infrastructures</li><li>Configure, test, and support network devices and related services</li><li>Identify, diagnose, troubleshoot, and resolve network performance and connectivity issues</li><li>Design, plan, deploy, and optimize wireless network solutions</li><li>Configure and manage firewalls, VPNs, and network access security tools</li><li>Support and administer Cisco switches and routers</li><li>Manage Aruba wireless and network access control architectures</li><li>Support Nutanix Prism and Acropolis hypervisor environments</li><li>Administer Microsoft Active Directory and Group Policy in a Windows Server and Windows 11 environment</li><li>Provide Level 2 and Level 3 support for server and network-related issues</li><li>Develop and maintain comprehensive technical documentation for network systems, applications, and appliances</li><li>Utilize PowerShell scripting to automate and improve system and network operations</li><li>Ensure compliance with government standards and frameworks, including NIST and FISMA</li><li>Collaborate across teams to improve system reliability, efficiency, and overall service quality</li></ul>
2026-02-09T00:00:00Z

Desktop Support Technician

Uniondale, NY
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools. • Develop clear and comprehensive documentation for both new and established procedures. • Configure workstations and cubicles for new employees and contractors. • Address helpdesk tickets related to hardware, software, operating systems, and user accounts. • Provide support for end-user software, connectivity issues, and general IT services. • Maintain the security and integrity of enterprise data on client computers and during data transfers. • Oversee and manage printers, scanners, and other peripheral devices. • Administer user accounts, permissions, and storage allocations in line with privacy and security standards. • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed. • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
2026-02-26T00:00:00Z

Infrastructure & Cloud Engineer

New York, NY
onsite
Permanent
100000 - 120000 USD / Yearly
We are looking for a skilled Infrastructure & Cloud Engineer to oversee the design and management of our organization's cloud and IT systems. This role is essential in ensuring the scalability, security, and efficiency of both cloud-based and on-premises environments. The ideal candidate will bring extensive knowledge of Microsoft technologies, including Azure and Microsoft 365, with a focus on supporting a mission-driven organization. Responsibilities: • Design and manage Azure cloud environments to ensure scalability and security. • Administer and optimize Microsoft 365 tools, including Office 365, Intune, Entra ID, and Endpoint Protection. • Plan and execute migrations between on-premises systems and cloud platforms with minimal disruption. • Configure and maintain Windows Server environments while adhering to security best practices. • Implement and enforce device management and endpoint protection policies. • Develop automated workflows using tools such as Power Automate to enhance efficiency. • Collaborate with internal teams to identify technology needs and deliver tailored solutions. • Provide training and support to staff on IT infrastructure and cloud technologies. • Document system configurations and processes to ensure compliance with policies and regulations. • Monitor and improve system performance and reliability across all platforms.
2026-02-11T00:00:00Z

Help Desk/Desktop Support Analyst

Hoboken, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills. Responsibilities: • Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues. • Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution. • Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges. • Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns. • Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance. • Escalate complex technical issues following established procedures to ensure swift resolution. • Maintain detailed and accurate documentation of support activities and ticket updates. • Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
2026-02-13T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent
75000 - 90000 USD / Yearly
We are looking for a Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards. Responsibilities:• Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings.• Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally.• Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools.• Assist users with printing, scanning, secure remote access, and connectivity to internal systems.• Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles.• Handle password resets, account unlocks, and multi-factor authentication troubleshooting.• Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards.• Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues.• Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation.• Ensure adherence to security policies, promptly escalating any suspected incidents or violations.
2026-02-13T00:00:00Z

Desktop Support Analyst

Elizabeth, NJ
onsite
Contract / Temporary to Hire
30 - 30 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements. Responsibilities:• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.• Respond promptly to technical issues, ensuring minimal disruption to operations.• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.• Administer and manage Active Directory for user accounts and access control.• Deploy and configure Windows 10 operating systems and ensure optimal performance.• Handle desktop imaging processes to streamline system setups and updates.• Collaborate with plant management and IT teams to recommend and implement technology solutions.• Monitor system performance and identify areas for improvement.• Provide guidance and training to end-users on software and hardware functionalities.
2026-02-09T00:00:00Z

Systems Engineer

New York, NY
onsite
Permanent
135000 - 155000 USD / Yearly
Our company is seeking a highly skilled and motivated Systems Engineer to join our technology team in New York City. This is an exciting opportunity for a proactive IT professional to play a critical role in maintaining and optimizing our IT infrastructure.Job Summary:As a Systems Engineer, you will be responsible for supporting, maintaining, and enhancing our IT systems to ensure seamless operation and exceptional reliability. Your knowledge and experience will help drive our technical initiatives and support our end-users efficiently.Responsibilities:<ul><li>Manage and maintain IT infrastructure including servers, storage systems, network devices, and all related components.</li><li>Monitor system performance, promptly troubleshoot issues, and ensure high system availability and reliability.</li><li>Configure and administer Azure cloud services (virtual machines, storage, networking, security).</li><li>Oversee Windows Server environments (2016/2019/2022): installation, configuration, and ongoing maintenance.</li><li>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</li><li>Perform virtualization tasks using VMware: provisioning servers, managing virtual machines, and resolving escalated issues.</li><li>Administer Barracuda Backups Appliance and support data backup and recovery processes.</li><li>Maintain SAN Nimble storage systems to ensure performance and continuity.</li><li>Collaborate with teams to implement and manage secure file transfer solutions (MFT, SFTP).</li><li>Conduct system upgrades, patching schedules, and security updates based on best practices.</li><li>Provide timely technical support to end-users, resolving issues related to hardware, software, and network connectivity.</li><li>Create and maintain robust documentation for system configurations, operational procedures, and troubleshooting processes.</li></ul>
2026-02-11T00:00:00Z

DevOps Engineer

New York, NY
onsite
Permanent
210000 - 270000 USD / Yearly
We are looking for an experienced DevOps Engineer to join our dynamic team in New York, New York. In this role, you will play a key part in optimizing and automating our infrastructure to ensure seamless operations. The ideal candidate is passionate about cloud technologies, automation, and driving efficiency across development and deployment processes. Responsibilities: • Develop and maintain scalable infrastructure solutions using cloud platforms such as AWS. • Automate deployment pipelines to enhance efficiency and consistency. • Manage container orchestration systems, including Kubernetes, to ensure application reliability. • Implement configuration management tools like Ansible to streamline system setup and maintenance. • Utilize Terraform to define and provision infrastructure as code. • Monitor system performance and troubleshoot issues to ensure high availability. • Collaborate with development teams to integrate DevOps practices into workflows. • Identify opportunities for process improvements and implement solutions. • Ensure security and compliance standards are adhered to across infrastructure. • Document processes and share knowledge to promote team growth.
2026-02-11T00:00:00Z

Cyber Security Engineer

New York, NY
remote
Temporary
55.4135 - 64.163 USD / Hourly
We are looking for an experienced Cyber Security Engineer to join our team in New York, New York. This is a senior-level role focused on ensuring robust cyber assurance practices across the organization. As part of this long-term contract position, you will play a key role in maintaining security standards, managing policy compliance, and supporting audit activities. Responsibilities: • Lead the review and governance of security policies to ensure compliance with organizational and industry standards. • Manage vendor security requests, providing assessments and recommendations to mitigate risks. • Support audit processes by preparing documentation and addressing findings during audit seasons. • Oversee general security operations, ensuring adherence to established protocols and procedures. • Collaborate with cross-functional teams to maintain configuration management processes. • Implement and manage firewall technologies, including Checkpoint and Cisco ASA. • Conduct evaluations of existing security measures and recommend improvements. • Provide technical expertise in cyber assurance activities, enhancing the organization's overall security posture. • Monitor and address vulnerabilities to safeguard systems and data. • Stay updated with emerging cyber security trends to proactively address potential threats.
2026-03-02T00:00:00Z

IT Helpdesk

New York, NY
onsite
Permanent
65000 - 75000 USD / Yearly
We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This role requires working on-site five days a week, providing comprehensive technical support to approximately 350 users both locally and remotely. The ideal candidate will bring a strong background in Microsoft technologies and a proactive approach to troubleshooting and problem-solving. Responsibilities: • Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues. • Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security. • Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops. • Administer Microsoft Intune and Group Policy to oversee device management and security policies. • Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users. • Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access. • Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently. • Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed. • Collaborate with team members to enhance IT processes and improve overall user experience. • Maintain detailed documentation of issues, solutions, and system configurations for future reference.
2026-02-19T00:00:00Z