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2 results for Help Desk Tier 2 in Stamford, CT
- New York, NY
- onsite
- Temporary / Contract
- 25 - 36 USD / Hourly
- We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team.<br><br>Responsibilities:<br>• Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting.<br>• Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks.<br>• Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration.<br>• Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams.<br>• Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution.<br>• Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records.<br>• Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns.<br>• Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery.<br>• Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
- 2026-06-04T00:00:00Z
- Newark, NJ
- onsite
- Temporary / Contract
- 39.5865 - 45.837 USD / Hourly
- We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.<br><br>Responsibilities:<br>• Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues.<br>• Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support.<br>• Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance.<br>• Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site.<br>• Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality.<br>• Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness.<br>• Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
- 2026-05-18T00:00:00Z