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7 results for Help Desk Support Manager in Stamford, CT

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
27 - 32 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. In this role, you will provide hands-on and remote technical support for employees across desktop, mobile, and collaboration technologies, ensuring issues are addressed efficiently and professionally. This opportunity is ideal for someone who enjoys solving user problems, managing endpoint setups, and supporting modern workplace tools in a fast-paced environment. Responsibilities: • Provide day-to-day technical assistance to on-site and remote employees, resolving issues related to computers, mobile devices, applications, and network connectivity. • Triage incoming support requests, document all activity in Jira, and see routine incidents through diagnosis, resolution, and user follow-up while escalating advanced problems when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, and ensure each setup is fully configured for immediate use. • Install and update software, connect and troubleshoot peripheral devices, and guide employees on the effective use of supported hardware and applications. • Support Zoom Rooms and Logitech-based conferencing environments by handling configuration, firmware updates, device troubleshooting, and coordination with external vendors. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve service workflows. • Coordinate repair or replacement requests with manufacturers and service providers while maintaining confidentiality around employee and company information. • Track spare parts, equipment usage, and service history to maintain accurate inventory and repair records.
2026-06-23T00:00:00Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25 - 36 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-22T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Support Representative

New York, NY
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Support Representative to support subscribers and deliver a high-quality service experience for an education-focused organization. This Long-term Contract position is fully remote and supports a team based in New York, New York, requiring someone who can communicate clearly, solve problems efficiently, and thrive in a collaborative environment. The role is well suited to someone with prior customer service experience who is comfortable handling technical questions, account-related concerns, and day-to-day customer inquiries. Responsibilities: • Respond to subscriber questions across a range of topics, including product setup, account access, billing matters, subscription concerns, and general product use. • Troubleshoot technical issues methodically, determine the most effective next steps, and document case details and outcomes with accuracy. • Partner with teams such as Implementation, Sales, Editorial, Quality Assurance, Product, Marketing, and Finance to drive timely issue resolution. • Communicate regularly with colleagues and team leaders through collaboration tools to share updates, flag recurring concerns, and escalate urgent matters when needed. • Guide customers through platform features and configurations by translating technical information into clear, easy-to-follow instructions. • Monitor support trends and identify recurring problems so they can be addressed proactively and efficiently. • Contribute to team initiatives and special projects that improve the customer experience and strengthen internal support processes.
2026-06-24T00:00:00Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-22T00:00:00Z