13 results for Help Desk Analyst I in Stamford, CT

Help Desk Analyst

Springfield, NJ
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment. Responsibilities: • Provide first-level technical support for hardware, software, and network-related issues. • Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems. • Assist with configuration management and system deployments to ensure seamless operations. • Manage and maintain Active Directory accounts and permissions. • Support the setup and maintenance of Cisco and Citrix technologies. • Respond to and resolve help desk tickets in a timely and detail-oriented manner. • Guide end-users through problem-solving steps and provide clear instructions. • Document technical issues and resolutions to contribute to the knowledge base. • Collaborate with team members to improve IT processes and customer satisfaction. • Ensure compliance with company policies and security standards.
2026-02-09T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical expertise and support to ensure seamless operation across various devices and systems. This is a long-term contract position that offers an excellent opportunity to work with cutting-edge technologies and deliver exceptional customer service. Responsibilities: • Provide technical support for Mac computers, Apple devices, and associated hardware. • Manage and configure devices using MDM technologies such as Jamf Pro. • Administer user accounts and permissions via tools like Okta. • Troubleshoot and resolve issues related to computer hardware, software, and audio-visual systems. • Ensure proper setup and maintenance of devices through configuration management. • Assist with deployment and management of Rippling software. • Collaborate with team members to identify and address technical challenges. • Deliver timely and effective solutions to enhance user experience. • Document and track support requests to maintain accurate records. • Stay updated on emerging technologies to improve support services.
2026-03-03T00:00:00Z

Help Desk/Desktop Support Analyst

Hoboken, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills. Responsibilities: • Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues. • Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution. • Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges. • Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns. • Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance. • Escalate complex technical issues following established procedures to ensure swift resolution. • Maintain detailed and accurate documentation of support activities and ticket updates. • Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
2026-02-13T00:00:00Z

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent
75000 - 90000 USD / Yearly
We are looking for a Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards. Responsibilities:• Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings.• Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally.• Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools.• Assist users with printing, scanning, secure remote access, and connectivity to internal systems.• Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles.• Handle password resets, account unlocks, and multi-factor authentication troubleshooting.• Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards.• Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues.• Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation.• Ensure adherence to security policies, promptly escalating any suspected incidents or violations.
2026-02-13T00:00:00Z

Desktop Support Analyst

Elizabeth, NJ
onsite
Contract / Temporary to Hire
30 - 30 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements. Responsibilities:• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.• Respond promptly to technical issues, ensuring minimal disruption to operations.• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.• Administer and manage Active Directory for user accounts and access control.• Deploy and configure Windows 10 operating systems and ensure optimal performance.• Handle desktop imaging processes to streamline system setups and updates.• Collaborate with plant management and IT teams to recommend and implement technology solutions.• Monitor system performance and identify areas for improvement.• Provide guidance and training to end-users on software and hardware functionalities.
2026-02-09T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week. Responsibilities: • Deliver prompt and efficient IT support to address technical issues and minimize disruption. • Manage and respond to incoming support tickets through the Service Desk system. • Prioritize and resolve tickets systematically, ensuring urgent matters are handled first. • Adjust configurations, utilities, and software settings for both local and remote systems. • Maintain clear and detailed documentation of IT processes and resolution methods. • Collaborate on special projects to enhance IT services and infrastructure.
2026-02-04T00:00:00Z

IT Helpdesk

New York, NY
onsite
Permanent
65000 - 75000 USD / Yearly
We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This role requires working on-site five days a week, providing comprehensive technical support to approximately 350 users both locally and remotely. The ideal candidate will bring a strong background in Microsoft technologies and a proactive approach to troubleshooting and problem-solving. Responsibilities: • Deliver timely and effective technical support to local and remote users, addressing hardware, software, and network issues. • Manage and maintain Microsoft Active Directory and Entra Identity systems to ensure seamless user access and security. • Configure, deploy, and support Windows 365 Cloud PCs and Microsoft Surface or Lenovo X1 Carbon laptops. • Administer Microsoft Intune and Group Policy to oversee device management and security policies. • Provide support for Microsoft Office Suite applications, ensuring optimal functionality for end users. • Troubleshoot and resolve VPN connectivity problems to ensure secure and reliable remote access. • Utilize ticketing systems to track, prioritize, and resolve service desk requests efficiently. • Offer assistance with specialized software such as Bluebeam, TeamViewer, and Sage 50 Accounting Software as needed. • Collaborate with team members to enhance IT processes and improve overall user experience. • Maintain detailed documentation of issues, solutions, and system configurations for future reference.
2026-02-19T00:00:00Z

Desktop Support Technician

Uniondale, NY
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools. • Develop clear and comprehensive documentation for both new and established procedures. • Configure workstations and cubicles for new employees and contractors. • Address helpdesk tickets related to hardware, software, operating systems, and user accounts. • Provide support for end-user software, connectivity issues, and general IT services. • Maintain the security and integrity of enterprise data on client computers and during data transfers. • Oversee and manage printers, scanners, and other peripheral devices. • Administer user accounts, permissions, and storage allocations in line with privacy and security standards. • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed. • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
2026-02-26T00:00:00Z

Canvas LMS Support Analyst

Hoboken, NJ
remote
Temporary
35 - 38 USD / Hourly
We are looking for an experienced Canvas LMS Support Analyst to provide high-quality application support for the Learning Management System (LMS) at a university in Hoboken, New Jersey. This position primarily involves Tier 2 and Tier 3 support, focusing on troubleshooting and administration of the Canvas platform. As a key resource for faculty and students, you will ensure smooth operations within a dynamic academic environment. This is a long-term contract opportunity with potential for growth into broader LMS and system initiatives. Responsibilities: • Deliver Tier 2 and Tier 3 support for the Canvas Learning Management System, addressing issues and resolving technical challenges. • Assist faculty and students by troubleshooting application problems and ensuring efficient resolution. • Administer and maintain the Canvas LMS to guarantee optimal functionality. • Collaborate with internal teams to enhance user experiences and support academic goals. • Provide guidance on system usage and best practices to faculty and staff. • Utilize tools such as Active Directory and Workday to manage user access and system integrations. • Diagnose and resolve hardware or software issues connected to the LMS. • Identify opportunities for process improvements within the system administration workflow. • Stay updated on emerging technologies and recommend upgrades or enhancements. • Support potential expansions into Canvas Catalog and other LMS-related projects over time.
2026-02-13T00:00:00Z

Database Analyst

Jersey City, NJ
onsite
Contract / Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for an experienced Database Analyst to join our team in Jersey City, New Jersey. This Contract-to-Permanent position offers an opportunity to make a significant impact by leveraging advanced analytics and statistical methodologies to optimize user experiences and drive product innovation. The ideal candidate will collaborate with cross-functional teams to deliver data-driven insights, guide experimentation strategies, and improve key business metrics. Responsibilities: • Conduct comprehensive analytical projects to identify opportunities and address challenges within the user journey. • Serve as a strategic partner to product leaders by providing data-based recommendations to shape roadmaps and prioritize initiatives. • Utilize advanced statistical methods, including regression analysis, Bayesian inference, and clustering, to derive actionable insights. • Design and execute experimentation strategies, including A/B testing and quasi-experimental methods, to measure and enhance product performance. • Develop predictive models to anticipate user behavior and assess long-term impacts on business outcomes. • Create and maintain executive-level dashboards to monitor product KPIs and communicate findings effectively using visualization tools. • Translate complex data analyses into clear, actionable recommendations for senior leadership. • Mentor less experienced team members, fostering their skills in analytics, communication, and stakeholder engagement. • Collaborate with engineering and UX teams to ensure alignment and integration of analytical solutions.
2026-02-09T00:00:00Z

Data Analyst

Brooklyn, NY
remote
Temporary
39.5865 - 45.837 USD / Hourly
We are looking for a skilled Data Analyst to join our team on a contract basis in Brooklyn, New York. In this role, you will leverage your expertise in data analysis to support decision-making processes and deliver actionable insights. The ideal candidate will bring a strong analytical skill set, familiarity with relevant tools, and the ability to work effectively in a dynamic environment. Responsibilities: • Analyze complex datasets to identify trends, patterns, and actionable insights that support business objectives. • Utilize tools such as Power BI, SQL, and Microsoft Excel to create reports and dashboards for data visualization. • Collaborate with stakeholders to understand data requirements and deliver solutions tailored to their needs. • Perform detailed data validation and ensure the accuracy of information across systems. • Support the implementation and optimization of data analysis processes using Acumatica. • Develop and maintain documentation for data workflows and analytical procedures. • Assist with troubleshooting and resolving data-related issues in a timely manner. • Present findings and recommendations to management through clear and concise communication. • Monitor data quality and implement measures to enhance consistency and reliability. • Stay updated on industry trends and best practices in data analysis to continuously improve methodologies.
2026-03-03T00:00:00Z

Data Analyst

New York, NY
onsite
Temporary
66.5 - 77 USD / Hourly
We are looking for an experienced Data Analyst to join our team on a long-term contract basis in New York City, New York. This role involves leveraging data to identify patterns, detect anomalies, and provide actionable insights to enhance decision-making processes. The ideal candidate will have strong analytical skills and expertise in fraud investigation and prevention. Responsibilities: • Analyze large datasets to uncover trends, anomalies, and patterns that indicate potential fraud. • Develop and implement fraud detection strategies using advanced analytics and tools. • Collaborate with cross-functional teams to enhance fraud prevention mechanisms and policies. • Conduct thorough investigations into suspected fraudulent activities and provide detailed reports. • Create visual representations of data findings to effectively communicate insights to stakeholders. • Utilize anti-fraud techniques to mitigate risks and safeguard organizational assets. • Maintain accurate and organized records of investigations and analytical processes. • Monitor and evaluate the effectiveness of fraud prevention strategies and recommend improvements. • Stay updated on industry trends and emerging technologies related to fraud analytics. • Provide training and support to team members on fraud detection tools and methodologies.
2026-03-04T00:00:00Z

Business Systems Analyst

Newark, NJ
remote
Temporary
51.4615 - 59.587 USD / Hourly
We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal. This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support. Key Responsibilities<ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul>
2026-02-09T00:00:00Z