We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.<br><br>Responsibilities:<br>• Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Manage and maintain Active Directory accounts, including password resets and user access.<br>• Assist with basic troubleshooting of hardware, software, and network connectivity issues.<br>• Configure and support multi-factor authentication systems such as Cisco Duo.<br>• Document and track all support requests to ensure timely resolution and follow-up.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.<br>• Ensure all support activities comply with established company policies and procedures.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical support to ensure smooth operations across various systems and platforms. This is a long-term contract position offering the opportunity to work in a dynamic environment and contribute to the success of both on-site and remote teams.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for macOS and Windows systems, with a focus on a Mac-dominant environment.<br>• Effectively manage and resolve support tickets using ServiceNow.<br>• Utilize Jamf to administer and maintain macOS endpoints.<br>• Provide technical assistance to the New York office and remote teams.<br>• Collaborate with IT leadership and cross-functional teams to enhance service consistency.<br>• Uphold high standards of customer service while addressing technical issues promptly and efficiently.
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
We are looking for an experienced IT Service Desk Administrator to join our team in New York, New York. In this Contract-to-Permanent role, you will provide technical support and troubleshooting for end-users, ensuring smooth operation of IT systems and devices. This position requires a strong background in desktop support, network troubleshooting, and a variety of IT tools and platforms.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and network-related issues.<br>• Manage and resolve tickets through the ServiceNow platform, ensuring timely follow-up and resolution.<br>• Troubleshoot and support mobile devices, including Apple and Android systems.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Administer and maintain Active Directory, including user account management.<br>• Support and maintain printers, ensuring functionality and addressing any technical problems.<br>• Assist in the setup, configuration, and maintenance of Microsoft products and applications.<br>• Follow ITIL processes to deliver high-quality service management.<br>• Collaborate with team members to improve IT support processes and end-user satisfaction.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
<p>A premium retail group and a globally recognized <strong>lifestyle </strong>brand is seeking a skilled <strong>Analyst, Internal Controls</strong> to join their growing U.S. finance team. This newly created role will be instrumental in shaping key operational and financial processes to support effective risk management and compliance initiatives across the business. Specifically, the Analyst will work with internal stakeholders to implement the company’s internal control framework, contributing to the development and refinement of methodological guidelines, and participating in employee training initiatives to foster a culture of risk awareness and compliance. </p><p> </p><p>Success in this role will require <strong>exceptional project management skills</strong> and the ability to <strong>collaborate effectively across departments</strong> to align on objectives and drive continuous improvement. For immediate consideration for this position please send your resume Kristin.Kelleher@RobertHalf with subject line “Analyst, (Internal Controls)”</p>
We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. In this long-term contract position, you will play a pivotal role in maintaining and optimizing desktop systems, ensuring seamless hardware and software functionality. This role is an excellent opportunity for someone who thrives in a hands-on technical environment within the healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive support for over 500 endpoints, addressing a wide range of issues including software installations and hardware repairs.<br>• Perform imaging of organizational and Entra machines to ensure proper configuration and deployment.<br>• Deploy and provide ongoing support for workstations and mobile devices.<br>• Assist with both in-person and virtual meeting setups, ensuring smooth operations.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Maintain and upgrade systems to ensure compatibility with the latest versions of Windows 10.<br>• Collaborate with team members to improve processes and enhance overall efficiency.
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Brooklyn, New York. In this role, you will provide technical assistance to end-users, ensuring smooth operations across Windows and Mac environments. Your expertise will be critical in addressing hardware, software, and network-related issues to maintain an efficient and productive workplace.<br><br>Responsibilities:<br>• Provide Level II desktop support to troubleshoot and resolve technical issues for end-users.<br>• Assist users in accessing Wi-Fi networks and installing necessary software, including Microsoft Office and Pharos printing software.<br>• Handle password resets, account creation, and other user account management tasks.<br>• Perform imaging and setup of desktops and workstations running Windows 10, Windows 11, and Mac OS.<br>• Diagnose and repair desktop hardware issues to minimize downtime.<br>• Use Active Directory to manage user access and permissions.<br>• Maintain communication with users to ensure their technical needs are understood and resolved effectively.<br>• Document solutions and maintain records of support activities for future reference.<br>• Collaborate with team members to implement best practices for desktop support.<br>• Educate users on basic troubleshooting techniques and software functionality as needed.
<p>Model Development & Maintenance</p><p> • Develop and maintain actuarial models and data-driven processes using Python, R, and SQL to support insurance pricing, reserving, and risk management.</p><p> • Implement and enhance month-end processes, rate change calculations, and ad-hoc analyses with a focus on completeness, accuracy, and consistency to ensure data is of the highest quality.</p><p> • Work with the Actuarial and Financial Planning and Analysis (FP& A) teams to automate and improve model performance using Python-based scripting and automation.</p><p> • Ensure accuracy, consistency, and efficiency of actuarial models and methodologies.</p><p> Traditional Actuarial Tasks</p><p> • Support reserving analysis to estimate unpaid claim liabilities primarily in partnership with internal and external actuaries.</p><p> • Develop and maintain loss development triangles and incurred but not reported (IBNR) calculations both based on financial and operational data (e.g., claims closing ratios).</p><p> • Support the development and validation of actuarial assumptions for pricing, reserving, and forecasting.</p><p> • Develop and regularly report on rate change calculations including bifurcation of exposure changes from pure rate by line of business.</p><p> Financial Modeling & Risk Assessment</p><p> • Conduct stress testing and scenario analysis to assess financial impacts.</p><p> • Develop, update, and maintain models for predictive analytics, profitability analysis, and business planning.</p><p> • Assist in forecasting financial performance and evaluating risk exposure.</p><p> </p><p> </p>
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
We are looking for a detail-oriented GRC Analyst to join our team in Woodbridge, New Jersey. In this role, you will support audit processes, oversee cybersecurity training initiatives, and ensure compliance with industry regulations and standards. This position offers a unique opportunity to collaborate across departments and contribute to maintaining the organization's security and risk management framework.<br><br>Responsibilities:<br>• Collect and organize evidence to support annual audits conducted internally and externally.<br>• Manage and monitor a centralized repository for audit-related documentation to ensure accessibility and accuracy.<br>• Respond promptly to audit requests, ensuring that all submissions meet required standards.<br>• Develop and deliver training programs on cybersecurity awareness, including onboarding sessions, periodic newsletters, and phishing simulations.<br>• Administer the organization's cybersecurity compliance training program to reinforce best practices.<br>• Conduct risk assessments using established frameworks to identify control strengths, weaknesses, and areas for improvement.<br>• Utilize the organization's platform to track and resolve security exceptions, violations, incidents, and other risk-related issues.<br>• Maintain updated documentation of procedures to enhance team knowledge and industry expertise.<br>• Assist in reviewing and updating security policies, standards, and practices annually to align with current operational needs.<br>• Collaborate with various business units to address new and existing regulatory requirements.
We are looking for a skilled Financial Data Analyst to join our team on a contract basis in Woodbridge, New Jersey. In this role, you will apply your expertise in actuarial modeling, financial analysis, and data management to support critical decision-making processes in the financial services industry. This position provides an excellent opportunity to work collaboratively with actuaries and financial teams, leveraging advanced tools and techniques to drive insights and optimize operations.<br><br>Responsibilities:<br>• Design and maintain actuarial models and data-driven workflows using Python and R to support insurance pricing, reserving, and risk management initiatives.<br>• Streamline month-end processes and rate change calculations, ensuring accuracy, consistency, and completeness in all data outputs.<br>• Collaborate with Actuarial and FP& A teams to automate processes and enhance model efficiency through Python-based scripting.<br>• Conduct reserving analysis to estimate claim liabilities in partnership with internal and external actuaries.<br>• Create and update loss development triangles and incurred but not reported (IBNR) calculations using operational and financial data.<br>• Assist in developing and validating actuarial assumptions for pricing, reserving, and forecasting purposes.<br>• Perform stress testing and scenario analysis to evaluate financial impacts and risk exposure.<br>• Develop predictive analytics models and profitability analyses to support business planning and forecasting.<br>• Extract and transform large datasets using SQL and Python libraries, identifying trends and optimization opportunities.<br>• Automate data processing and reporting workflows through the development of advanced Python scripts.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
<p>We are looking for a skilled Business Analyst to join our team. This Contract-to-permanent position offers an exciting opportunity to work closely with leadership in developing effective sales and marketing programs while driving operational excellence. The role requires strong analytical capabilities, excellent communication skills, and a collaborative approach to delivering impactful business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Partner with leadership to translate sales and marketing strategies into actionable plans and programs.</p><p>• Design and maintain process documentation, workflows, and reporting dashboards for sales operations, including lead management and pipeline tracking.</p><p>• Conduct data analysis on market trends and client behavior to identify opportunities for growth and improvement.</p><p>• Develop sales playbooks, partner scorecards, and tools to monitor performance metrics effectively.</p><p>• Define and implement key performance indicators (KPIs) and reporting frameworks for leadership decision-making.</p><p>• Collaborate with marketing teams to align campaigns, messaging, and resources with sales objectives.</p><p>• Gather business requirements and coordinate with technical teams to support CRM, PSA, and marketing automation tool integrations.</p><p>• Prepare comprehensive presentations and documentation for internal stakeholders, partners, and clients</p>
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are in search of a Data Warehouse Analyst to join our team in the retail industry, situated in Hillside, New Jersey. In this role, you'll leverage your technical skills to simplify complex analytical tasks into understandable data-driven narratives. Collaborating with other analysts, you'll apply established analytical processes to diverse datasets to deduce insights and solve real-world business problems. <br><br>Responsibilities: <br><br>• Collaborate with Operations, Product, and Finance teams to establish KPIs and innovative methodologies for measurement<br>• Develop, manage, and scale our labor planning process, providing accurate labor targets and forecasts in conjunction with the Talent Acquisition team<br>• Analyze and understand the drivers that impact key influences on business dynamics and productivity<br>• Transform data into actionable insights for stakeholders<br>• Automate the reporting process for weekly business metrics<br>• Identify and execute opportunities to automate and scale our current processes<br>• Leverage your technical skills, such as SQL/code writing, statistics, machine learning, etc., to enhance existing processes and learn new skills<br>• Ensure all reporting and analytical responsibilities are completed competently and promptly.
<p>This leadership role is responsible for overseeing a Data Analytics & Reporting team focused on collecting, aggregating, analyzing, and trending data—primarily from pharmacy systems—to support data-driven programs and service solutions. The Director will collaborate with IT and executive leadership to implement and streamline processes, mentor team members, and ensure alignment between data insights and strategic business goals.</p><p><br></p>
<p><strong>Job Overview:</strong></p><p>We are seeking an experienced <strong>IT Manager</strong> to oversee and optimize the IT operations of our organization. The ideal candidate will possess a strong background in Jack Henry technologies, extensive leadership experience in managing IT departments, and the ability to steer dynamic teams through multiple ongoing projects in a fast-paced environment. Additionally, the successful candidate will demonstrate financial acumen related to budget preparation, monitoring, and vendor negotiations.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong> Lead and manage an IT department with diverse teams, fostering collaboration, skill development, and accountability to achieve project milestones and deliverables.</li><li><strong>Jack Henry System Management:</strong> Utilize expertise in Jack Henry financial technology solutions to ensure proper implementation, maintenance, and optimization of systems supporting banking, credit union operations, financial transactions, and business process automation.</li><li><strong>Project Oversight:</strong> Coordinate and prioritize ongoing IT projects, ensuring timely completion while maintaining high standards of quality and performance.</li><li><strong>Budgeting & Financial Management:</strong> Prepare, track, and manage the department’s budget while optimizing costs through effective vendor negotiations.</li><li><strong>Strategy Development:</strong> Advise senior leadership on technology strategies to ensure scalability, security, and compliance with industry regulations.</li><li><strong>Vendor Relationship Management:</strong> Establish and maintain strong relationships with external vendors to maximize the organization’s return on investment.</li><li><strong>Problem Solving:</strong> Analyze and address IT challenges promptly while minimizing disruptions to workflows.</li><li><strong>Staff Training & Development:</strong> Upskill and motivate team members to bridge technology gaps and enhance expertise within the department.</li></ul>
<p>We are seeking a strategic and results-driven <strong>Director of Data and Technology</strong> to lead the organization’s data infrastructure, technology integration, and business intelligence initiatives. In this pivotal role, you will oversee vendor relationships, ensure smooth systems integration, and champion data quality and accessibility to drive operational growth and scalability, including processes involved in mergers and acquisitions (M& A).</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Technology & Vendor Management</strong></p><ul><li>Manage a portfolio of SaaS technology solutions; collaborate with team leaders to assess new vendors, evaluate costs, negotiate contracts, and support implementation and integration efforts.</li><li>Oversee and monitor IT expenditures across all software and technology platforms to optimize cost efficiency.</li></ul><p><strong>Data & Business Intelligence</strong></p><ul><li>Develop and sustain business intelligence dashboards tailored to organizational goals, prioritizing data integrity and actionable insights.</li><li>Serve as a subject matter expert in reporting and analysis to support teams with KPI tracking, ensuring reporting accuracy, and identifying automation opportunities to boost efficiency.</li></ul><p><strong>Systems Integration & M& A Support</strong></p><ul><li>Lead enterprise-wide systems integration initiatives for seamless operations across the organization.</li><li>In M& A scenarios:</li><li>▸ <strong></strong>Conduct comprehensive evaluations of acquisition targets' data and systems to assess integrity and compatibility.</li><li>▸ Reconcile and align disparate data structures to ensure consistency and usability.</li><li>▸ Provide leadership with expert guidance on technology changes needed to enable strategic data visibility and performance monitoring.</li></ul><p><strong>Innovation & Strategy</strong></p><ul><li>Stay informed about technology trends and innovations, particularly in the Applied Behavioral Analysis (ABA) sector.</li><li>Identify, evaluate, and recommend emerging tools and practices to enhance organizational efficiency, elevate service quality, or streamline operations.</li></ul><p><strong>Role Scope:</strong></p><ul><li>This is a strategy-focused role designed to lead through growth phases, though it does not involve managing large teams directly at this time.</li></ul><p><br></p>
