We are looking for an ERP/CRM Consultant to support enterprise application stability and continuous improvement in New York, New York. This Long-term Contract position focuses on diagnosing system issues, coordinating enhancements, and working closely with business and technology teams to deliver effective solutions. The ideal candidate brings strong technical problem-solving skills, sound documentation practices, and experience operating within structured IT controls.<br><br>Responsibilities:<br>• Address application defects, troubleshoot user-reported issues, and drive timely resolution of support requests<br>• Organize and refine a queue of system fixes and enhancement items, balancing urgency, impact, and business priorities<br>• Examine recurring problems, document findings, and translate analysis into practical recommendations for improvement<br>• Apply established IT governance standards and follow formal change control procedures for system updates and releases<br>• Partner with business stakeholders and IT counterparts to clarify needs, align expectations, and support solution delivery<br>• Maintain clear records of incidents, corrective actions, and configuration updates to improve visibility and knowledge sharing