2 results for Product Support Specialist in St. Petersburg, FL

Tier II IT Support Engineer We are offering an exciting opportunity for a Tier II IT Support Engineer in Tampa, Florida. You will be part of a dynamic team in the IT industry, resolving complex technical issues, maintaining system efficiency, and ensuring seamless service delivery. Responsibilities: • Handle a variety of IT support tasks ensuring smooth operations and minimal downtime. • Troubleshoot and resolve issues related to Office 365 configurations, deployments, and migrations. • Manage system maintenance tasks, including updates and upgrades. • Provide exceptional customer service, resolving customer inquiries promptly and professionally. • Ensure the accurate processing and management of customer applications. • Maintain and update Active Directory and Azure services. • Utilize Cisco Technologies and Apple Devices to support client needs. • Oversee the deployment of desktop and firewall systems. • Use your knowledge of Backup Technologies and Configuration Management to safeguard client information. • Keep accurate customer credit records and monitor customer accounts to take appropriate action when necessary.

Jr Business Analyst (WMS exp required) Overview * Must have WMS Experience * The Junior Business Analyst (BA) with Junior Project Management (PM) skills, foundational knowledge of NetSuite, and experience with Warehouse Management Systems (WMS) will support the organization in streamlining business processes, enhancing ERP and WMS functionalities, and contributing to small-scale projects. This role will assist in bridging the gap between business operations and technical solutions, with a focus on logistics, inventory, and warehouse processes. Responsibilities Business Process Support:<ul><li>Document and analyze business processes related to NetSuite and WMS, identifying areas for improvement.</li><li>Assist in gathering and organizing requirements for system enhancements and process optimization, especially in warehouse operations.</li></ul> NetSuite and WMS System Support:<ul><li>Provide day-to-day support for basic NetSuite functionalities, including troubleshooting and assisting users.</li><li>Assist in the configuration and support of WMS functionalities integrated with NetSuite.</li><li>Support system testing for upgrades, new modules, or configurations, focusing on inventory and warehouse workflows.</li></ul> Warehouse and Inventory Optimization:<ul><li>Collaborate with warehouse teams to identify and address operational bottlenecks using WMS tools.</li><li>Assist in implementing WMS enhancements, including barcode scanning, bin management, and inventory tracking.</li><li>Monitor and help improve data accuracy in inventory and warehouse systems.</li></ul> Project Assistance:<ul><li>Participate in projects involving NetSuite and WMS, ensuring tasks are completed on time and within scope.</li><li>Help track project milestones and prepare project documentation.</li><li>Collaborate with cross-functional teams, including warehouse operations, to ensure project goals are met.</li></ul> Data and Reporting:<ul><li>Assist in maintaining data integrity within NetSuite and WMS through routine audits and clean-up activities.</li><li>Generate basic reports and KPIs to support warehouse operations and business decision-making.</li></ul> User Support and Training:<ul><li>Provide first-level support for NetSuite and WMS users, helping resolve common issues or escalating more complex ones.</li><li>Assist in user training sessions for both NetSuite and WMS.</li></ul> Documentation and Compliance:<ul><li>Maintain clear documentation of business processes, system configurations, and project updates.</li><li>Support the preparation of compliance reports, ensuring adherence to warehouse and inventory standards.</li></ul> Learning and Development:<ul><li>Stay updated on NetSuite, WMS features, and industry trends to recommend system improvements.</li><li>Participate in professional development activities to build BA, PM, and technical expertise.</li></ul>