<p>We are looking for dedicated Support Desk Technicians to join our client in the west, Minnesota metro for a variety of shifts. In this long-term contract position, you will play a crucial role in providing exceptional customer support while handling technical inquiries and administrative tasks. Responsibilities:</p><ul><li>Deliver outstanding customer service by addressing technical concerns and resolving issues promptly.</li><li>Create and manage tickets within the system to ensure accurate tracking of customer inquiries.</li><li>Schedule and coordinate meetings as necessary to facilitate project tasks and communications.</li><li>Perform data entry tasks and update customer profiles to maintain accurate records.</li><li>Provide basic troubleshooting support for hardware and software issues.</li><li>Handle inbound telephone calls and manage multi-line phone systems efficiently.</li><li>Collaborate with team members to ensure smooth execution of daily operations.</li><li>Maintain an attentive and courteous demeanor in all customer interactions.</li></ul>
<p>We are looking for a proactive and resourceful PC Technician to join our team in Minneapolis, Minnesota. This is a long-term contract opportunity within the printing and publishing industry, offering a dynamic environment where priorities can shift quickly. The ideal candidate will provide exceptional technical support for hardware, software, and connectivity issues while working onsite Monday through Thursday and remote on Friday. </p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support for Windows 11 systems and occasional Mac OS devices, ensuring smooth functionality across the organization.</p><p>• Manage hardware installations, upgrades, and replacements, including Dell Latitude laptops, monitors, and peripherals.</p><p>• Provide support for Office 365 accounts, troubleshooting issues and addressing user needs effectively.</p><p>• Resolve printer and network connectivity issues, ensuring minimal disruption to workflows.</p><p>• Set up workstations for new hires, including physical tasks such as moving and installing equipment.</p><p>• Research and resolve complex technical problems with a driven, solutions-oriented approach.</p><p>• Collaborate with employees at all organizational levels to address technical concerns and deliver exceptional service.</p><p>• Assist with minimal support for Apple devices, including iPads and MacBook Pros.</p><p>• Adapt quickly to changing priorities and tasks, maintaining a positive and outgoing attitude.</p><p>• Participate in team initiatives, including Dynamics rollout, to enhance workplace efficiency.</p>
<p>We are seeking a customer-focused and tech-savvy Help Desk Support Specialist to join our team. In this role, you will be the first point of contact for employees experiencing technical issues, providing timely and effective support to ensure minimal disruption to business operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to help desk tickets, phone calls, and emails to resolve hardware, software, and network issues.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Microsoft 365, VPN, printers, and mobile devices.</li><li>Escalate complex problems to appropriate IT staff or vendors when necessary.</li><li>Document issues, solutions, and workarounds in the ticketing system.</li><li>Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.</li><li>Maintain inventory of IT equipment and software licenses.</li><li>Provide excellent customer service and follow up to ensure user satisfaction.</li></ul><p><br></p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide font-line end-user support for configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business. </li><li>Salesforce account setup, adding sharing rules and public groups, user admin setup. </li><li>Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce</li><li>Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.</li><li>Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.</li><li>Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.</li><li>Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.</li><li>Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.</li><li>Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.</li><li>Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.</li></ul><p><br></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>We are looking for a skilled Network Administrator to join our growing team in St. Paul. In this role, you will be responsible for managing and maintaining both network and system operations to ensure seamless functionality. This position offers an excellent benefits package, including a 401k match and Employee Stock Ownership plan.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain Cisco routers, switches, and other networking equipment to ensure optimal performance.</p><p>• Manage firewall technologies to safeguard the network against unauthorized access and potential threats.</p><p>• Oversee Active Directory operations, including user account management and group policy administration.</p><p>• Implement and maintain disaster recovery solutions for Microsoft servers to ensure data integrity and availability.</p><p>• Administer Office 365 environments, including email, collaboration tools, and cloud-based applications.</p><p>• Troubleshoot and resolve issues within local area networks (LANs) to minimize downtime and disruptions.</p><p>• Perform regular updates and maintenance on SQL Server databases to ensure reliability and security.</p><p>• Collaborate with cross-functional teams to identify and address network and system needs.</p><p>• Document network configurations, changes, and processes for future reference and compliance.</p><p>• Stay up-to-date with emerging technologies and recommend improvements to existing sys</p>
We are looking for an experienced Senior Systems Administrator to oversee and enhance enterprise-level data protection, disaster recovery, and IT infrastructure within our healthcare organization. This role is critical to safeguarding our systems against potential threats while ensuring optimal performance and reliability. The ideal candidate will bring expertise in backup solutions, virtualization technologies, and Linux systems administration.<br><br>Responsibilities:<br>• Lead the evaluation, selection, and implementation of backup and disaster recovery solutions to ensure robust data protection.<br>• Manage and optimize Veritas NetBackup and Flex environments, while preparing for potential transitions to alternative systems.<br>• Oversee the administration of VMware virtualization platforms and Red Hat Linux systems, ensuring secure and reliable operations.<br>• Collaborate with cross-functional teams to design and maintain efficient IT infrastructure tailored to organizational needs.<br>• Monitor system performance and apply patches, updates, and configurations to maintain compliance and operational standards.<br>• Provide training and mentorship to team members on evolving technologies and best practices.<br>• Troubleshoot system failures and outages, coordinating repairs and communicating status updates to stakeholders.<br>• Partner with vendors to ensure cost-effective, high-quality solutions and timely delivery of services.<br>• Participate in planning and executing IT projects, ensuring alignment with corporate goals and resource constraints.<br>• Maintain inventory and ensure availability of equipment and spare parts for seamless operations.
We are looking for a skilled Systems Administrator to manage and support IT infrastructure systems in Bloomington, Minnesota. In this role, you will collaborate with various teams to ensure system reliability, security, and optimal performance. The ideal candidate will have a strong technical background and a proactive approach to maintaining and improving IT systems.<br><br>Responsibilities:<br>• Administer and support IT systems, ensuring uptime and compliance with security best practices.<br>• Collaborate with server engineers, network engineers, and end-user services teams to optimize system performance.<br>• Troubleshoot and resolve network and server issues to minimize disruptions.<br>• Deploy and implement technologies according to industry standards and organizational guidelines.<br>• Serve as a subject matter expert for specific technologies supported by the team.<br>• Monitor, patch, and tune systems to maintain optimal functionality and security.<br>• Install and upgrade applications, infrastructure components, and system patches as required.<br>• Automate routine processes using scripting tools like PowerShell, Python, and Bash.<br>• Present detailed recommendations and solutions to leadership to support decision-making.<br>• Ensure disaster recovery and business continuity strategies are implemented effectively.
<p>We are looking for an experienced Database Technology Manager to lead the design, development, and integration of data systems in a manufacturing environment. This role will focus on managing a small team of developers, ensuring seamless data flow between systems, and delivering high-quality analytics solutions. Based in Saint Paul, Minnesota, this position offers the opportunity to work with cutting-edge technologies to support business operations and decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor a team of developers responsible for integrating internal and third-party systems.</p><p>• Organize and delegate development tasks to ensure timely delivery of effective solutions.</p><p>• Oversee the architecture, implementation, and maintenance of the company's DataMart using advanced Azure services.</p><p>• Monitor and optimize data pipelines in Azure Data Factory to guarantee data accuracy and efficiency.</p><p>• Drive integration efforts to ensure consistent and complete financial and operational data.</p><p>• Develop and maintain Power BI dashboards, datasets, and reports to support various business units.</p><p>• Guide automation efforts by creating scripts and utilities using languages such as C#, PowerShell, JavaScript, and Python.</p><p>• Establish and enforce data governance standards, including documentation and quality control processes.</p><p>• Collaborate with IT security teams to maintain data access controls and compliance standards.</p><p>• Partner with business units to translate their needs into technical solutions and provide training on analytics tools. </p>
<p>Summary:</p><p>Seeking an experienced IT Manager to lead the Cloud Platform team (Azure). Responsible for strategy, design, development, implementation, and operations of cloud infrastructure supporting enterprise applications and development teams. Requires leadership skills, cloud technology expertise, and knowledge of modern DevSecOps practices to deliver secure, scalable, reliable, and cost-effective solutions aligned with the organization's goals.</p><p>Primary Responsibilities:</p><p>Leadership & Team Management:</p><ul><li>Lead and mentor a team of engineers, architects, and DevSecOps specialists.</li><li>Foster innovation, collaboration, and continuous improvement.</li><li>Oversee performance, career development, and resource planning.</li></ul><p>Cloud Platform Strategy & Execution:</p><ul><li>Define and execute cloud platform strategy aligned with business objectives.</li><li>Drive secure, scalable cloud platform solutions with IaC, CI/CD pipelines, and automation.</li><li>Ensure reliability, scalability, security, and cost-efficiency.</li></ul><p>Operational Excellence:</p><ul><li>Monitor and optimize performance, cost, and incident management.</li><li>Build modern DevSecOps practices with automation focus.</li><li>Ensure compliance with security policies and regulations.</li></ul><p>Stakeholder Collaboration:</p><ul><li>Align platform capabilities with business needs.</li><li>Communicate technical strategies to non-technical stakeholders.</li></ul><p>Budget & Vendor Management:</p><ul><li>Manage budgets, cost optimization, and vendor relationships.</li></ul><p>Qualifications:</p><ul><li>Education & Experience: Bachelor’s (Master’s preferred). 7+ years in IT/cloud engineering; 5+ years in leadership.</li><li>Technical Expertise: Azure, IaC, CI/CD, DevSecOps, cloud architecture, and IAM.</li><li>Leadership & Communication: Team management, cross-functional collaboration, and strategy communication.</li></ul><p>Preferred Qualifications:</p><ul><li>Cloud certifications (e.g., Azure).</li><li>Experience in FinOps, internal developer platforms, and Agile/ITIL practices.</li></ul><p><br></p>
<p>We are looking for a dedicated IT Support Specialist to join our team in Brooklyn Park, Minnesota.</p><p>In this role, you will provide comprehensive technical support to ensure seamless operations across devices, systems, and collaboration tools. Your focus will be on delivering excellent customer service while troubleshooting issues and contributing to the overall improvement of IT processes.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for devices, operating systems, collaboration tools, productivity software, and endpoint security systems.</p><p>• Coordinate onboarding and offboarding processes, including equipment setup and access provisioning for new and departing employees.</p><p>• Manage incident lifecycles from intake to resolution, ensuring clear and timely communication with users.</p><p>• Collaborate with engineering and enterprise application teams to address escalated issues and perform root cause analysis.</p><p>• Maintain local inventory by conducting audits, managing IT procurement, and overseeing stockroom operations.</p><p>• Support hardware lifecycle management, including imaging, deployment, asset tracking, and returns.</p><p>• Ensure functionality of audio-visual systems in meeting spaces and collaboration rooms.</p><p>• Participate in IT initiatives, such as software rollouts, system migrations, and compliance-related activities.</p><p>• Contribute to change, problem, and incident management processes, prioritizing customer satisfaction and service quality.</p>
