<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>We are looking for a<strong> Sr. Customer Service Representative</strong> to join our team in Minneapolis, MN. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle escalated customer issues requiring higher-level problem solving and judgment.</li><li>Provide guidance and mentorship to customer service representatives.</li><li>Respond to inquiries via phone, email, chat, or in person with professionalism and accuracy.</li><li>Research and resolve account, billing, product, or service‑related questions.</li><li>Document interactions and updates in the CRM or internal systems.</li><li>Identify process inefficiencies and recommend improvements.</li><li>Assist with training new hires or cross‑training existing staff.</li><li>Monitor service metrics and ensure adherence to quality standards.</li><li>Collaborate with internal teams (operations, sales, technical support) to resolve customer needs.</li><li>Handle high‑priority or time‑sensitive cases with urgency.</li><li>Maintain strong knowledge of company products, services, and policies.</li><li>Support team leads and supervisors with special projects as needed</li></ul><p><br></p>
<p>Are you passionate about helping others and looking to launch your professional career? Our team is seeking an enthusiastic Entry-Level Customer Service Representative in Minneapolis, MN. This is an excellent opportunity to gain valuable skills, work with a supportive team, and make a direct impact on client satisfaction.</p><p>Key Responsibilities:</p><ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Provide accurate information and resolve customer concerns efficiently</li><li>Document all interactions and follow up to ensure issue resolution</li><li>Collaborate with teammates and other departments as needed</li><li>Uphold company values and deliver an outstanding client experience</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Eagan, Minnesota. In this role, you will play a key part in ensuring customer satisfaction by addressing inquiries, managing logistics, and providing efficient support. Your attention to detail and ability to multitask will support the smooth flow of operations, from coordinating shipments and receiving deliveries to maintaining accurate records and facilitating essential communications. This is an excellent opportunity to contribute to a fun and dynamic industry. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.</p><p>• Coordinate and manage logistics to ensure timely service delivery, including accurately tracking and documenting the weight of all inbound and outbound trucks.</p><p>• Perform general office tasks, including data entry and document management.</p><p>• Maintain accurate records of customer interactions and follow-ups.</p><p>• Communicate effectively with internal teams to resolve customer issues.</p><p>• Provide clear and concise information about services to customers.</p><p>• Monitor service requests and escalate issues when necessary.</p><p>• Support team members with administrative tasks to enhance overall efficiency.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide outstanding support to residents, businesses, and visitors by delivering accurate information and handling service requests efficiently. You will act as a crucial resource for both our clients and our team. In this higher-level role, you’ll handle an advanced and diverse set of customer inquiries on products, services, and processes—serving as an escalation point and a subject-matter expert for colleagues. Your strong communication, problem-solving skills, and technical flexibility will ensure a seamless service experience for a wide range of demographics.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to escalated or complex customer inquiries via phone, email, chat, and in-person channels.</li><li>Provide expert advice and tailored solutions for a broad range of issues, demonstrating thorough knowledge of our products, services, policies, and the specific needs of the Minneapolis community.</li><li>Utilize CRM systems, online resources, and emerging technology (including AI tools) to efficiently resolve customer issues.</li><li>Handle difficult situations and resolve complaints, aiming to deliver a positive customer outcome.</li><li>Collaborate with internal teams to improve customer experience, identify process improvement opportunities, and ensure the highest quality of service.</li><li>Maintain accurate and detailed records of customer interactions in accordance with regulatory and privacy guidelines.</li></ul>
We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring patients receive essential medical equipment by providing exceptional support to clients and partners. This is a Contract to permanent position within the healthcare industry, offering a meaningful opportunity to contribute to patients' health and quality of life.<br><br>Responsibilities:<br>• Accurately process up to 15 medical equipment orders daily using our software system.<br>• Handle approximately 40 inbound calls per day, addressing inquiries and resolving issues efficiently.<br>• Provide detailed information about the product catalog to assist clients and partners effectively.<br>• Ensure timely entry of orders to guarantee patients receive necessary medical equipment promptly.<br>• Offer exceptional customer service to clients, addressing concerns related to billing, insurance, and product availability.<br>• Collaborate with team members to maintain high standards of accuracy and timeliness.<br>• Stay informed about durable medical equipment (DME) to offer knowledgeable assistance.<br>• Troubleshoot and resolve order-related issues to ensure seamless operations.<br>• Maintain compliance with healthcare regulations and company policies during all interactions.
<p>We are seeking a dedicated Call Center Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p><strong>Responsibilities:</strong></p><ul><li>Answer inbound calls and respond to customer inquiries in a friendly, professional manner</li><li>Provide accurate information regarding products, services, policies, and account details</li><li>Resolve customer issues by clarifying concerns, researching answers, and guiding callers through solutions</li><li>Document all customer interactions in the system with clear and thorough notes</li><li>Follow call scripts, compliance regulations, and internal quality standards</li><li>Escalate complex issues to supervisors or specialized teams when necessary</li><li>Process transactions such as account updates, payments, or order entry</li><li>Meet or exceed metrics including call volume, handle time, quality scores, and customer satisfaction</li><li>Multi‑task across multiple systems and applications while maintaining accuracy</li><li>Participate in team meetings, coaching sessions, and ongoing training</li><li>Maintain a positive, empathetic, and professional attitude toward customers and coworkers</li></ul><p><br></p>
<p><strong>Join an industry leader!</strong> Our manufacturing client is seeking a highly skilled <strong>Litigation Paralegal</strong> to transition to an exciting <strong>in-house role</strong>. You will be a crucial part of the legal team, managing complex matters and contributing directly to business success.</p><p><br></p><p>Responsibilities:</p><p>• Manage claims and lawsuits related to specific business units or product lines, gaining expertise in particular areas.</p><p>• Collaborate with internal teams to gather necessary information and provide updates on litigation progress.</p><p>• Partner with insurance providers and adjustors to address claims effectively.</p><p>• Collect, analyze, and organize internal and external documents required for legal proceedings.</p><p>• Coordinate with outside counsel, witnesses, and experts while aligning with the Legal Manager and Assistant General Counsel.</p><p>• Negotiate settlements and prepare relevant documentation, such as response letters, agreements, and releases.</p><p>• Draft responses to inquiries from federal, state, and local agencies.</p><p>• Assist with various legal projects based on the department's needs.</p><p>• Maintain meticulous records and ensure compliance with legal standards.</p><p>• Support the litigation team in trial preparation and case management activities.</p>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>We are looking for a detail-oriented Sales Support team member to join our client in the south metro, Minnesota area. In this long-term contract position, you will play a vital role in assisting the sales team by managing administrative tasks, maintaining customer relationships, and ensuring seamless sales operations. This role offers an excellent opportunity to contribute to the success of a dynamic and collaborative environment. Responsibilities:</p><ul><li>Provide post-sales support to ensure customer satisfaction and resolve issues promptly.</li><li>Assist with inbound and outbound sales activities, including responding to inquiries and reaching out to potential clients.</li><li>Prepare accurate and timely quotes for customers based on their specific requirements.</li><li>Manage order entry processes and ensure all records are updated and maintained accurately.</li><li>Collaborate with the sales team to support operations and projects.</li><li>Utilize Microsoft Word, Excel, and Outlook to create reports, manage schedules, and communicate effectively.</li><li>Monitor and maintain the organization of sales-related documentation and infrastructure.</li><li>Identify opportunities to enhance customer experience and drive sales efficiency.</li><li>Contribute to the continuous improvement of sales procedures and processes.</li><li>Support the team in navigating and leveraging data center environments effectively.</li></ul>
We are looking for an experienced Accounts Receivable Representative to join our team on a long-term contract basis in Inver Grove Heights, Minnesota. In this role, you will be responsible for managing customer accounts, processing invoices, and ensuring accurate billing operations while maintaining exceptional customer service standards. This position requires strong organizational skills, attention to detail, and the ability to effectively communicate with clients and team members.<br><br>Responsibilities:<br>• Handle inbound calls from customers to address inquiries related to accounts receivable and billing.<br>• Process invoices, checks, and customer payments efficiently and accurately.<br>• Review and reconcile customer accounts to resolve discrepancies and overdrafts.<br>• Collaborate with internal teams to ensure proper handling of customer invoices and billing processes.<br>• Utilize software programs and Microsoft Office Suites to maintain accurate records and reports.<br>• Deliver attentive and timely customer service to address concerns and build rapport.<br>• Monitor accounts receivable activities to ensure compliance with accounting procedures.<br>• Assist with hiring processes and training new team members as needed.<br>• Identify opportunities for process improvements within accounts receivable operations.<br>• Communicate effectively with clients to ensure clarity and satisfaction regarding their accounts.
We are looking for a highly motivated and independent Customer Support Specialist to join our team in Blaine, Minnesota. This long-term contract position requires a proactive and detail-oriented individual capable of managing high volumes of customer inquiries, scheduling installations efficiently, and maintaining organized workflows. The ideal candidate will possess strong administrative skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Schedule installation appointments to ensure timely and efficient project completion.<br>• Monitor and manage pending installations, verifying product delivery and labor readiness.<br>• Oversee the installation pipeline, updating and closing jobs daily to maintain accuracy.<br>• Prepare installation crews by organizing all necessary paperwork and ensuring readiness for scheduled tasks.<br>• Assign installation crews to projects based on their relevant experience and expertise.<br>• Maintain inventory records and provide timely updates on product arrivals to stakeholders.<br>• Address and resolve customer concerns to uphold high satisfaction levels.<br>• Process payments and manage funding for completed jobs in compliance with company standards.<br>• Utilize industry-specific software, including Microsoft Dynamics CRM, to manage operations and data effectively.<br>• Perform additional administrative duties as required to support team goals.
We are looking for an Accounts Receivable Representative to join our team in Minneapolis, Minnesota. In this role, you will handle a variety of financial tasks, including managing invoices, processing payments, and addressing customer inquiries. This is a long-term contract position offering an excellent opportunity to develop your accounting expertise.<br><br>Responsibilities:<br>• Manage customer accounts by processing payments and resolving discrepancies efficiently.<br>• Address inbound calls and provide attentive assistance to customer inquiries.<br>• Generate and review invoices to ensure accuracy and proper documentation.<br>• Utilize Microsoft Office Suite and accounting software to maintain financial records.<br>• Collaborate with clients to resolve overdrafts and payment issues.<br>• Monitor accounts receivable balances and ensure timely collections.<br>• Communicate effectively with internal and external stakeholders to address concerns.<br>• Perform check processing and reconcile transactions to maintain accurate accounts.<br>• Assist in improving processes related to accounts receivable functions.<br>• Maintain a meticulous approach while handling sensitive financial information.
We are looking for a dedicated Admissions Representative to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play a vital part in supporting admissions and records operations within the higher education sector. The position requires a proactive and adaptable individual who thrives in a dynamic environment and is committed to delivering exceptional service to applicants, learners, and internal stakeholders.<br><br>Responsibilities:<br>• Ensure daily and weekly production goals are met while maintaining high-quality standards.<br>• Gain comprehensive knowledge of key workflows across the department and participate in cross-training opportunities.<br>• Address escalations and resolve individual applicant and learner issues, identifying and responding to broader systemic challenges.<br>• Collaborate with various teams, including Enrollment Services, Advising, and the Registrar’s Office, to improve processes and resolve issues.<br>• Participate in continuous improvement initiatives aimed at enhancing cycle times and optimizing overall experiences for applicants and learners.<br>• Conduct quality assurance activities to identify process defects and improve performance metrics.<br>• Assist in the development and maintenance of knowledge management systems and documentation to support team operations.<br>• Provide training and mentorship as a subject matter expert to enhance team capabilities.<br>• Engage in development activities focused on leadership, operations management, and communication skills.
We are looking for a skilled and detail-oriented Accounts Payable Representative III to join our team in Inver Grove Heights, Minnesota. This is a long-term contract position requiring an individual with a strong background in finance, accounting, and accounts payable processes. The role offers a hybrid work schedule, with Tuesdays and Wednesdays onsite, providing an excellent opportunity for collaboration and growth.<br><br>Responsibilities:<br>• Process vendor invoices accurately and efficiently while ensuring compliance with company policies and internal controls.<br>• Manage procure-to-pay workflows, including verifying and reconciling financial transactions.<br>• Maintain strong communication with vendors and stakeholders to address any billing discrepancies or inquiries.<br>• Utilize Microsoft Office Suite and ERP solutions, such as SAP R/3, to streamline accounts payable operations.<br>• Monitor and improve accounts payable processes to enhance efficiency and accuracy.<br>• Ensure adherence to submission deadlines and proper documentation of financial records.<br>• Collaborate with business units to resolve financial issues and support operational needs.<br>• Implement process improvements to optimize accounting functions and vendor management.<br>• Provide customer service support to internal and external stakeholders regarding payment inquiries.<br>• Assist in maintaining compliance with company policies and regulatory requirements.
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
We are looking for an Accounts Receivable Representative to join our team in Inver Grove Heights, Minnesota. In this contract position, you will play a vital role in managing energy billing and ensuring accurate invoicing for customers. The ideal candidate will possess strong communication skills and attention to detail to resolve discrepancies efficiently while maintaining a detail-oriented approach.<br><br>Responsibilities:<br>• Process and manage customer invoices with accuracy and efficiency.<br>• Respond to inbound calls and provide exceptional customer service to address inquiries.<br>• Handle billing processes, including check processing and overdraft resolution.<br>• Utilize accounting software and Microsoft Office tools to perform daily tasks.<br>• Investigate and resolve discrepancies in accounts receivable records.<br>• Collaborate with internal teams to streamline processes and ensure timely payments.<br>• Maintain organized records of transactions and ensure compliance with company policies.<br>• Assist with energy billing procedures and provide support where needed.<br>• Communicate effectively with customers to clarify billing concerns and provide solutions.
<p>We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain effective relationships with clients to facilitate smooth account management.</p><p>• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.</p><p>• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.</p><p>• Stay updated on custodial operations, procedures, and industry standards.</p><p>• Coordinate onboarding activities for new clients to ensure a seamless transition.</p><p>• Schedule and prepare advisors for meetings with clients and prospects.</p><p>• Address client inquiries, resolve service issues, and escalate concerns when needed.</p><p>• Prepare and distribute performance reports to clients in a timely manner.</p><p>• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.</p><p><br></p>
<p>This role focuses on resolving denied and non-paid insurance claims to ensure timely and accurate reimbursement. The representative will work insurance A/R accounts, communicate directly with payers, submit technical and clinical appeals, and identify root causes of underpayments, denials, and payment delays. Success in this role requires strong problem-solving skills, critical thinking, and the ability to work within federal, state, and payer-specific regulations.</p><p><br></p><p>Responsibilities:</p><ul><li>Examine denied and non-paid insurance claims to determine discrepancies</li><li>Contact insurance payers to follow up on outstanding claims</li><li>File technical and clinical appeals</li><li>Resolve underpayments, denials, and payment variances</li><li>Identify causes of payment delays and communicate trends to management</li><li>Document all account activity accurately in host and tracking systems</li><li>Maintain compliance with federal, state, and payer-specific regulations</li><li>Meet established productivity and quality standards</li></ul><p><br></p>
<p>We are looking for a dedicated Front Desk Coordinator to join our team in Brooklyn Park. This role is essential in providing a welcoming and attentive presence for visitors while supporting various administrative functions. As a contract position, you'll play a key role in ensuring smooth day-to-day operations in a local government setting.</p><p><br></p><p>Responsibilities:</p><p>• Greet and welcome visitors, ensuring a positive first impression of the organization.</p><p>• Provide accurate information regarding city services and policies to guests and callers.</p><p>• Direct visitors to appropriate personnel or departments based on their inquiries.</p><p>• Handle sensitive or complex questions and complaints by escalating them to the relevant staff.</p><p>• Process utility bill payments received through the drop box and in-person visits.</p><p>• Coordinate public conference room bookings and manage appointment schedules.</p><p>• Maintain lobby displays and screens with up-to-date city information.</p><p>• Assist with mailroom tasks, including operating mailroom equipment and handling mail distribution.</p><p>• Support city departments by completing administrative projects as needed.</p>
<p>We’re seeking a dynamic Director of Legal Support Services to lead and elevate the operational backbone of a growing law firm. This strategic leader will oversee managers responsible for Legal Administrative Assistants, Paralegals, Office Leaders, and Work Product Support teams—ensuring exceptional client service, operational efficiency, and high-quality work product across multiple offices.</p><p><br></p><p>This is a high-impact role reporting to the Chief HR Officer and partnering closely with senior leadership. If you thrive on building strong teams, driving process improvements, and shaping the future of legal support services, this opportunity is for you.</p><p><br></p><p>What You’ll Do</p><ul><li>Lead & Inspire: Provide strategic direction and day-to-day guidance to managers across diverse legal support functions.</li><li>Drive Excellence: Establish performance standards and foster a client-centric culture.</li><li>Shape Strategy: Develop and execute goals aligned with firm-wide objectives, including talent strategy and operational efficiency.</li><li>Champion Innovation: Implement technology solutions and process improvements to enhance workflows and scalability.</li><li>Develop Talent: Recruit, coach, and retain top-tier leaders while building career progression frameworks.</li></ul><p><br></p><p><br></p>
We are looking for a detail-oriented and friendly Receptionist to join our team in Minneapolis, Minnesota. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and organized environment. This is a long-term contract position ideal for someone who thrives in a fast-paced, detail-oriented setting within the non-profit industry.<br><br>Responsibilities:<br>• Greet visitors and provide assistance to ensure a positive experience.<br>• Handle incoming calls using a multi-line phone system and direct them appropriately.<br>• Maintain organized filing systems for both physical and digital records.<br>• Schedule and coordinate appointments efficiently.<br>• Respond to email inquiries promptly and in a detail-oriented manner.<br>• Perform accurate data entry tasks to support administrative operations.<br>• Collaborate with team members to ensure smooth office operations.<br>• Use Microsoft Office tools such as Word, Excel, and Outlook to complete daily tasks.<br>• Manage correspondence and communication with external and internal stakeholders.<br>• Support other administrative duties as needed to enhance team productivity.
<p>We are seeking a dynamic Front Desk Coordinator to join our team in Eagan, Minnesota. This contract position is an excellent opportunity for someone who thrives in a fast-paced environment and takes pride in delivering outstanding customer service. As the first point of contact, you will play a pivotal role in creating a welcoming atmosphere for clients and visitors, handling inquiries, and coordinating office activities with professionalism and efficiency. If you excel at multitasking, have strong organizational skills, and enjoy building positive relationships with others, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors in a friendly and detail-oriented manner.</p><p>• Communicate effectively with clients and team members, ensuring clarity and a high level of attention to detail.</p><p>• Effectively operate the switchboard, promptly managing all incoming inquiries while consistently providing exceptional customer service.</p><p>• Receive, organize, and distribute mail in accordance with established procedures.</p><p>• Keep office files organized and manage general filing tasks.</p><p>• Monitor and order office and kitchen supplies to maintain inventory levels.</p><p>• Provide overflow support for administrative tasks such as word processing, data entry, and online research.</p><p>• Answer and direct incoming calls, ensuring accurate message delivery.</p><p>• Utilize Microsoft Teams and other tools to support communication and coordination.</p><p><br></p>
<p>We are looking for a detail-oriented and friendly receptionist to join our team in Minneapolis, Minnesota. In this Contract position, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. If you thrive in a fast-paced environment and enjoy managing multiple tasks, this role is a great opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and guests warmly while directing them to the appropriate person or department.</p><p>• Operate and manage a multi-line phone system, ensuring incoming calls are answered promptly and directed accurately.</p><p>• Handle inbound calls efficiently, providing information or transferring to relevant team members.</p><p>• Maintain a clean and organized reception area to create a welcoming environment.</p><p>• Assist with administrative tasks such as scheduling appointments and managing correspondence.</p><p>• Provide support to other team members as needed to ensure seamless operations.</p><p>• Monitor and address inquiries, ensuring all requests are handled efficiently.</p><p>• Uphold company standards by delivering exceptional customer service at all times.</p>
<p>We are looking for a dedicated Customer Success Specialist to join our team remotely. This role focuses on guiding and supporting employees as they transition into and progress through their academic programs. As a contract position, it offers a unique opportunity for long-term growth while making a meaningful impact on individuals' educational journeys. </p><p><br></p><p>**MUST BE LOCATED IN PST OR MST**</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with program advisors to ensure employees have a smooth onboarding experience into their chosen education paths.</p><p>• Maintain consistent communication with employees, primarily through outbound methods, to provide ongoing academic support.</p><p>• Assist employees in setting achievable academic goals and developing effective strategies for time management and study habits.</p><p>• Address academic challenges by connecting employees with appropriate resources such as tutoring services or additional support programs.</p><p>• Monitor student performance, providing constructive feedback and identifying areas where improvement is needed.</p><p>• Track deadlines and milestones within education plans, proactively reminding employees to stay on course.</p><p>• Conduct regular check-ins to celebrate progress and identify any obstacles in their academic journey.</p><p>• Organize and facilitate workshops focused on academic success, including study skills and time management.</p><p>• Build and nurture positive relationships with employees, employers, and educational institutions to ensure successful outcomes.</p>
