7 results for Help Desk Analyst in St. Louis Park, MN

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
19.5 - 24 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonka, Minnesota. In this long-term contract position, you will be responsible for providing exceptional technical support and customer service, ensuring issues are resolved efficiently and accurately. This role offers an opportunity to work in a collaborative environment while developing your expertise in various technologies. Responsibilities: • Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately. • Document customer interactions with precision and maintain detailed records in line with organizational standards. • Update and manage tickets in accordance with established Service Level Agreements. • Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management. • Escalate complex issues when necessary to ensure timely resolution. • Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs. • Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy. • Provide after-hours support, including nights and weekends, and participate in structured on-call rotations. • Foster attentive and quality interactions with customers while delivering excellent service. • Collaborate effectively with team members, partners, and internal staff to achieve shared goals.
2026-03-24T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Desktop Support Analyst

Wayzata, MN
onsite
Temporary
26 - 35 USD / Hourly
We’re looking for a Desktop Support Analyst who enjoys solving problems, supporting people, and improving how technology is delivered across the organization. This role supports employees globally by ensuring their tools, devices, and systems work reliably so they can stay productive. You’ll be hands-on with end-user support while also contributing to process improvements and small projects.What you’ll do• Provide day-to-day support for laptops, desktops, peripherals, and end-user software• Respond to and manage help desk tickets, keeping users informed through resolution• Help administer the ticketing system, including ticket routing and prioritization• Support employee onboarding and offboarding, including device setup and workstation readiness• Assist with mobile devices, printers, and corporate print services• Maintain accurate inventory of IT equipment and supplies• Document procedures and help improve support processes and services• Partner with vendors, consultants, or contractors on assigned initiatives• Support junior team members with technical guidance and best practices• Participate in upgrades, changes, or maintenance that may occur outside standard hours• Contribute to small projects and support larger, cross-functional initiatives• Recommend tools or technologies that improve user experience and efficiencyWhat success looks like• Users feel supported, informed, and confident in their technology• Issues are resolved efficiently with clear communication• Processes are documented and continuously improved• The IT team is seen as responsive, collaborative, and service-oriented Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).
2026-03-17T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. Responsibilities:Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAsTroubleshoot hardware, software, OS, and network-related issues across user environmentsProvide remote support for systems and applications using standard toolsEscalate complex issues and collaborate with senior team members when neededPartner with IT leadership to understand user needs, processes, and support strategiesCoordinate with team members to expedite issue resolutionDocument incidents, troubleshooting steps, and resolutions accuratelyContribute to and maintain knowledge base articlesSupport IT projects and infrastructure-related initiatives as assignedParticipate in on-call support rotation as needed
2026-03-26T00:00:00Z

Info Security Analyst

Minneapolis, MN
remote
Temporary
40 - 50 USD / Hourly
We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance. Responsibilities:• Develop and implement security policies and controls to protect organizational data and assets.• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.• Conduct regular audits to assess and strengthen the organization's security posture.• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.• Collaborate with cross-functional teams to align security measures with business objectives.• Respond to audit requests and provide detailed documentation for regulatory reviews.• Monitor and evaluate risk management practices to address vulnerabilities proactively.• Maintain governance frameworks to ensure consistent application of security standards.• Analyze security metrics and reports to identify potential areas for improvement.• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.
2026-03-28T00:00:00Z

Data Analyst

Minneapolis, MN
remote
Temporary
25 - 28 USD / Hourly
We are looking for an experienced Data Analyst to join our team on a long-term contract basis. This role is essential in ensuring the accuracy and integrity of client specialist data while maintaining high service standards. Based in Minneapolis, Minnesota, the position offers the opportunity to work remotely, collaborating across teams to deliver meaningful insights and solutions. Responsibilities: • Resolve data-related incidents by updating records and querying various data sources. • Apply specialist quality standards to maintain data integrity. • Validate data accuracy across multiple systems to ensure consistency. • Update client data based on specific requirements while adhering to service level agreements. • Configure software applications both before and after system go-live. • Collaborate with care organizations to gather and update data in alignment with requirements. • Provide support in managing data updates and ensuring the availability of accurate information. • Utilize advanced Excel formulas to standardize and compare data efficiently. • Foster effective communication with clients and stakeholders to address data needs and changes.
2026-03-26T00:00:00Z

Accounting Analyst

Minneapolis, MN
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for an Accounting Analyst to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring the accurate calculation, processing, and reporting of commission payments while supporting various teams including sales, finance, and HR. This position requires a detail-oriented individual with strong analytical skills and a solid understanding of compensation plans. Responsibilities: • Accurately calculate, audit, and process commission payments in alignment with company policies and sales compensation structures. • Interpret and implement diverse commission plans, including bonuses, incentives, and special performance incentive funds (SPIFs). • Collaborate with sales, finance, and HR teams to clarify commission policies and resolve any discrepancies. • Generate detailed reports analyzing commission data for management review. • Support month-end and quarter-end financial close activities related to commission payouts. • Maintain organized and precise records of commission plans, payments, and adjustments. • Assist with testing and implementing commission systems or process enhancements. • Address internal inquiries regarding commission calculations, statements, and policies with professionalism. • Ensure compliance with regulatory and audit standards pertaining to commission structures.
2026-03-26T00:00:00Z