<p><strong>IT Service Desk Analyst</strong></p><p><strong>Location: </strong>Minnetonka, MN</p><p><strong>Schedule</strong>: Tuesday - Thursday, 8am-4pm (22.5hr/wk)</p><p><br></p><p><strong>Ready to launch your IT career in a role that blends hands-on tech support with real impact?</strong> Join our solveIT team, where we don’t just fix problems—we empower people. As part of our Global Shared Services Organization, you’ll be the face of IT for employees across the enterprise, helping them stay productive and connected.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p><br></p><p>As an <strong>IT Service Desk Analyst</strong>, you’ll be the go-to expert for Level 1 support—primarily in person—at our headquarters. You’ll troubleshoot hardware, software, and AV issues, and deliver a top-tier customer experience with every interaction.</p><p><strong>Your day-to-day will include:</strong></p><ul><li>Supporting employees with laptop, software, and AV tech in conference rooms</li><li>Diagnosing and resolving incidents and service requests</li><li>Delivering friendly, client-focused customer service</li><li>Updating documentation and SOPs to reflect current practices</li><li>Monitoring escalations from external providers and ensuring timely resolution</li><li>Driving process improvements to reduce disruptions and enhance service quality</li><li>Meeting performance metrics that reflect service excellence</li></ul><p><strong>Why Join Us?</strong></p><ul><li><strong><em>Career Growth:</em></strong> Learn from experienced professionals and grow your technical and customer service skills</li><li><strong><em>Impact:</em></strong> Help employees stay productive and connected across the organization</li><li><strong><em>Innovation:</em></strong> Be part of a team that’s always looking for smarter, faster ways to solve problems</li><li><strong><em>Culture:</em></strong> Work in a collaborative, inclusive environment that values your ideas</li></ul>
Position Overview<br>We are looking for a versatile IT Support and Application Development Professional with strong expertise in Microsoft technologies to join our team. This position is suited for an experienced individual who enjoys solving complex technical challenges and contributing to innovative technology initiatives. The role involves providing comprehensive technical assistance, building and maintaining software solutions, and partnering with various teams to optimize our technology environment. This is an on-site position and may occasionally require after-hours availability.<br><br>Primary Responsibilities<br><br>Deliver responsive technical assistance for hardware, software, and network-related issues.<br>Design, develop, and maintain applications aligned with organizational needs.<br>Diagnose and resolve advanced technical problems to ensure smooth business operations.<br>Work collaboratively with internal teams to identify and implement technology improvements.<br>Maintain accurate documentation of support activities and development workflows.<br>Support infrastructure management, including servers, networking, and security systems.<br>Research emerging technologies and recommend enhancements to existing systems.<br>Provide mentorship and guidance to less experienced team members.<br><br><br>Required Qualifications<br><br>Bachelor’s degree in Computer Science, Information Systems, or related discipline.<br>Minimum of 5 years in IT support combined with software development experience.<br>Strong proficiency in Microsoft platforms such as Microsoft 365, Azure, and .NET.<br>Solid programming skills in languages like C#, Java, Python, or similar.<br>In-depth understanding of operating systems, networking protocols, and database technologies.<br>Excellent troubleshooting and problem-solving capabilities.<br>Familiarity with IT service management frameworks (e.g., ITIL).<br>Strong communication and collaboration skills.<br>Experience with cloud services (Azure, AWS) and DevOps practices is advantageous.
<p>The IT Manager will be responsible for leading the strategic and operational direction of the organization's information technology functions. This position focuses on aligning IT resources to support and improve critical business operations, fostering the implementation of advanced and secure technologies such as AI and automation, and developing long-term strategies that drive growth, optimize efficiency, and strengthen competitive positioning.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead the organization's IT strategies, ensuring alignment with overall business goals.</li><li>Oversee the development and implementation of innovative and secure technologies, focusing on automation and AI applications.</li><li>Define and execute long-term plans to optimize the organization's IT infrastructure.</li><li>Drive project planning and execution for technology-related initiatives.</li><li>Lead, manage, and mentor IT teams at various levels.</li><li>Support customization and development of software applications tailored to business needs.</li><li>Improve system reliability, security, and performance through data-driven analytical approaches.</li><li>Collaborate effectively with internal teams and external vendors to meet organizational objectives.</li></ul><p><br></p>
<p>Summary:</p><p>Seeking an experienced IT Manager to lead the Cloud Platform team (Azure). Responsible for strategy, design, development, implementation, and operations of cloud infrastructure supporting enterprise applications and development teams. Requires leadership skills, cloud technology expertise, and knowledge of modern DevSecOps practices to deliver secure, scalable, reliable, and cost-effective solutions aligned with the organization's goals.</p><p>Primary Responsibilities:</p><p>Leadership & Team Management:</p><ul><li>Manage, lead and mentor a team of engineers, architects, and DevSecOps specialists.</li><li>Foster innovation, collaboration, and continuous improvement.</li><li>Oversee performance, career development, and resource planning.</li></ul><p>Cloud Platform Strategy & Execution:</p><ul><li>Define and execute cloud platform strategy aligned with business objectives.</li><li>Drive secure, scalable cloud platform solutions with IaC, CI/CD pipelines, and automation.</li><li>Ensure reliability, scalability, security, and cost-efficiency.</li></ul><p>Operational Excellence:</p><ul><li>Monitor and optimize performance, cost, and incident management.</li><li>Build modern DevSecOps practices with automation focus.</li><li>Ensure compliance with security policies and regulations.</li></ul><p>Stakeholder Collaboration:</p><ul><li>Align platform capabilities with business needs.</li><li>Communicate technical strategies to non-technical stakeholders.</li></ul><p>Budget & Vendor Management:</p><ul><li>Manage budgets, cost optimization, and vendor relationships.</li></ul><p>Qualifications:</p><ul><li>Education & Experience: Bachelor’s (Master’s preferred). 7+ years in IT/cloud engineering; 5+ years in leadership.</li><li>Technical Expertise: Azure, IaC, CI/CD, DevSecOps, cloud architecture, and IAM.</li><li>Leadership & Communication: Team management, cross-functional collaboration, and strategy communication.</li></ul><p>Preferred Qualifications:</p><ul><li>Cloud certifications (e.g., Azure).</li><li>Experience in FinOps, internal developer platforms, and Agile/ITIL practices.</li></ul>
