<p>The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.</p><p>• Perform root cause analysis on recurring issues and implement permanent corrective actions.</p><p>• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.</p><p>• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.</p><p>• Create and maintain system documentation, SOPs, and configuration guides for internal use.</p><p>• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.</p><p>• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.</p>
<p>We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. </p><p><br></p><p>Responsibilities:</p><p>Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs</p><p>Troubleshoot hardware, software, OS, and network-related issues across user environments</p><p>Provide remote support for systems and applications using standard tools</p><p>Escalate complex issues and collaborate with senior team members when needed</p><p>Partner with IT leadership to understand user needs, processes, and support strategies</p><p>Coordinate with team members to expedite issue resolution</p><p>Document incidents, troubleshooting steps, and resolutions accurately</p><p>Contribute to and maintain knowledge base articles</p><p>Support IT projects and infrastructure-related initiatives as assigned</p><p>Participate in on-call support rotation as needed</p>
<p>As a front-line IT Support Analyst, you’ll handle a steady flow of inbound support requests and help users get back to work quickly. You’ll support mostly Windows-based environments with a small number of Apple devices and gain exposure to a variety of client setups.</p><p>Typical technical issues you’ll handle:</p><p>• Active Directory password resets and account unlocks</p><p>• Office 365 and email account support</p><p>• Troubleshooting custom business applications</p><p>• Windows 10 and 11 workstation support</p><p>• Peripheral troubleshooting including docking stations, monitors, keyboards, and printers</p><p>• Diagnosing slow PC performance</p><p>• Wireless and VPN connectivity troubleshooting</p><p>• Clear, friendly customer support on every interaction</p><p>• Documenting and tracking issues </p><p>What You’ll Do Day to Day</p><p>You’ll be the first point of contact for IT issues. Strong communication and attention to detail are key.</p><p>Responsibilities include:</p><p>• Answer inbound support calls and troubleshoot basic hardware, software, and network issues</p><p>• Monitor incoming tickets and system alerts and respond appropriately</p><p>• Accurately document customer interactions, impact, and resolution steps</p><p>• Update and manage tickets to meet Service Level Agreements (SLAs)</p><p>• Follow established incident, problem, and change management processes</p><p>• Identify when issues need to be escalated and route them correctly</p><p>• Support incident recovery, performance monitoring, and reporting</p><p><br></p><p>Interested candidates should reach out to sally.lander@roberthalf(.com) or 612.249.0254.</p>
<p>We are looking for an experienced IT Director to lead the technology function at a growing company. This position offers a unique opportunity to shape the organization's IT strategy, manage vendor relationships, and provide hands-on technical leadership. The role is ideal for a versatile individual who thrives in a small-company environment and enjoys balancing strategic planning with tactical execution.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a comprehensive IT roadmap aligned with organizational goals and growth strategies.</p><p>• Oversee relationships with managed service providers and external technology vendors to ensure optimal support and value.</p><p>• Provide hands-on technical leadership, addressing escalated issues across infrastructure, systems, and networking.</p><p>• Manage and optimize the company’s applications, including troubleshooting and implementing enhancements as needed.</p><p>• Drive Power BI analytics initiatives, delivering actionable insights and ensuring data integrity and accessibility.</p><p>• Lead technology projects from concept to completion, ensuring timely delivery and effective execution.</p><p>• Negotiate contracts and manage vendor partnerships to support organizational needs.</p><p>• Support and advance AI strategy initiatives, integrating innovative solutions into company operations.</p><p>• Collaborate with business stakeholders to identify reporting requirements and deliver tailored solutions.</p><p>• Ensure secure handling of data and maintain system reliability across hardware, software, and cloud environments.</p>