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2 results for Business Systems Analyst in St. Cloud, MN
- Anoka, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
- 2026-05-15T00:00:00Z
- Maple Grove, MN
- onsite
- Temporary to Hire
- 30 - 40 USD / Hourly
- <p>We are looking for an experienced Help Desk/Desktop Support Analyst to provide high-quality technical assistance for employees. This position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users across multiple tools and devices, and working independently in a fast-paced environment. The role will also collaborate with infrastructure and operations teams to address escalations, maintenance activities, and urgent support needs while delivering dependable customer service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for employees across laptops, desktops, mobile devices, software applications, and workplace technology through in-person, remote, and ticket-based assistance.</p><p>• Diagnose and resolve issues involving Microsoft 365 applications, Windows systems, printers, peripherals, mobile devices, and conference room audio-visual equipment.</p><p>• Manage incidents from initial intake through completion, ensuring timely updates, accurate troubleshooting, and appropriate escalation when needed.</p><p>• Support user account administration by handling provisioning, onboarding, offboarding, access updates, and device preparation for new and existing staff.</p><p>• Provide first-line assistance for business applications by addressing access requests, troubleshooting basic issues, and coordinating with application owners for deeper resolution.</p><p>• Oversee asset-related activities such as inventory tracking, equipment deployment, device refreshes, recovery, and retirement of outdated hardware.</p><p>• Maintain detailed service records, technical documentation, and knowledge base content within Freshservice or comparable ticketing platforms.</p><p>• Partner with infrastructure and operations teams on patching, maintenance support, incident response, and hands-on troubleshooting for on-site technical issues.</p><p>• Perform hands-and-eyes support for servers, network hardware, endpoint devices, and security remediation tasks as required.</p>
- 2026-05-14T00:00:00Z