Add your latest resume to match with open positions.
2 results for Help Desk Support Manager in Spartanburg, SC
- Fletcher, NC
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <p>Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.</p><p>• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.</p><p>• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.</p><p>• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.</p><p>• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.</p><p>• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.</p><p>• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.</p><p>• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.</p><p>• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.</p><p>• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.</p>
- 2026-08-18T00:00:00Z
- Newberry, SC
- onsite
- Temporary to Hire
- 23 - 25 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable desktop performance, and delivering responsive technical assistance. The person in this role will provide hands-on support for Microsoft Windows systems, user access needs, and service desk requests while helping keep workplace technology running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line technical support for desktop, laptop, and peripheral issues reported by employees across the site.</p><p>• Investigate and resolve Microsoft Windows 11 problems related to performance, access, software functionality, and general usability.</p><p>• Manage incoming service desk requests, document work performed, and provide timely updates through the ticketing process.</p><p>• Create, modify, and disable user accounts and permissions within Active Directory based on business needs.</p><p>• Diagnose routine hardware and software issues and apply practical solutions to restore productivity quickly.</p><p>• Set up, configure, and maintain end-user workstations to ensure consistent operation and compliance with support standards.</p><p>• Escalate more complex incidents when necessary while coordinating with internal teams to drive issue resolution.</p><p>• Assist with technical changes, deployments, or support activities tied to desktop environment updates when required.</p>
- 2026-08-19T00:00:00Z