Add your latest resume to match with open positions.
2 results for Help Desk Technician Ii in Southfield, MI
- Pontiac, Louisiana
- onsite
- Temporary to Hire
- 38 - 44 USD / Hourly
- <p>We are looking for a Desktop Support Field Technician to deliver hands-on and remote technical assistance for end users in Metro Detroit. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting Microsoft-based environments, and providing dependable service across desktop and mobile platforms. The position focuses on maintaining productivity through timely troubleshooting, device setup, user support, and accurate ticket documentation.</p><p><br></p><p>Responsibilities:</p><p>• Deliver in-person and remote support for end-user technology issues involving workstations, applications, and Microsoft 365 services.</p><p>• Maintain and troubleshoot Windows 10 and Windows 11 devices, along with core tools such as Outlook, Teams, OneDrive, and SharePoint.</p><p>• Administer user access by handling account setup, password assistance, and routine directory services tasks within Active Directory and Entra ID.</p><p>• Prepare, install, and support laptops, desktop systems, printers, and related accessories to ensure reliable daily operation.</p><p>• Assist with device provisioning, onboarding activities for new employees, and support efforts tied to Intune-managed equipment and hardware refresh cycles.</p><p>• Investigate and resolve connectivity problems affecting Wi-Fi access, network performance, and other local infrastructure issues.</p><p>• Record, track, and close support requests within the IT ticketing platform while keeping documentation clear and up to date.</p>
- 2026-09-24T00:00:00Z
- Burton, Michigan
- onsite
- Temporary / Contract
- 33.25 - 38.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join our team in Burton, Michigan on a short-term Contract assignment starting next week. This fully onsite role supports day-to-day technical needs for internal users, handling common desktop and access issues with a responsive, service-oriented approach. The ideal candidate brings hands-on experience with Microsoft Windows environments, user support, and practical troubleshooting across a range of end-user incidents.<br><br>Responsibilities:<br>• Provide front-line technical assistance for end users experiencing workstation, login, printing, and network connectivity issues.<br>• Resolve support requests through remote troubleshooting or onsite assistance at user locations as needed.<br>• Manage and update service desk tickets to ensure issues are documented, prioritized, and closed in a timely manner.<br>• Support user account access and password-related requests within Active Directory.<br>• Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions.<br>• Escalate more complex incidents when necessary while maintaining clear communication with users and internal stakeholders.<br>• Install, configure, and support standard desktop hardware and software used across the organization.
- 2026-09-17T00:00:00Z