<p>Robert Half is seeking an engaging and service-driven <strong>Customer Experience Specialist</strong> to support one of our valued client organizations. This role is ideal for someone who thrives on problem-solving, building relationships, and creating positive interactions that enhance the overall customer journey. If you are a strong communicator who enjoys helping others and improving processes, this is an excellent opportunity to grow your career.</p><p><br></p><p><strong>Responsibilities</strong></p><p>In this position, you will:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems</li><li>Provide timely and accurate assistance to resolve customer concerns</li><li>Process orders, returns, account updates, and general service requests</li><li>Document customer interactions and maintain detailed records in CRM systems</li><li>Proactively identify opportunities to enhance customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Support customer onboarding, product education, and troubleshooting</li><li>Contribute feedback to improve processes, workflows, and service efficiencies</li><li>Maintain professionalism and empathy in all customer interactions</li></ul>
<p> </p><p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p> </p><p>Salary is 50,000 - 60,000.</p><p> </p><p>Benefits include medical, dental, vision insurance, and pension plan.</p><p> </p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
We are looking for a dedicated Call Center Specialist to join our team in Somerset, New Jersey. In this role, you will handle inbound customer inquiries, provide exceptional service, and ensure customer satisfaction through efficient communication and problem-solving. This is a long-term contract position offering the opportunity to work in a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer questions and concerns with professionalism.<br>• Deliver high-quality customer service by effectively handling inquiries and resolving issues.<br>• Maintain accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance customer experience and share best practices.<br>• Utilize basic office tools and software to manage call center operations efficiently.<br>• Ensure compliance with company policies and procedures during all interactions.<br>• Provide detailed product or service information to customers when required.<br>• Identify and escalate unresolved issues to the appropriate department for further assistance.<br>• Demonstrate a thorough understanding of call center processes and standards.<br>• Continuously strive to improve customer satisfaction through proactive communication and support.
<p>We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with customers to address inquiries and concerns promptly.</p><p>• Develop and maintain strong relationships with clients to ensure satisfaction and trust.</p><p>• Monitor customer accounts, managing processes from order placement to invoicing.</p><p>• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.</p><p>• Collaborate with the team to align customer goals with company objectives and capabilities.</p><p>• Assist with new product development initiatives in coordination with the Project Manager.</p><p>• Provide accurate updates on order and billing statuses during weekly sales meetings.</p><p>• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.</p><p>• Follow up on emails and other communications in a timely manner to ensure smooth operations.</p><p>• Ensure all procedures and quality standards are consistently met.</p>
<p>Robert Half is seeking a motivated Customer Service Representative to deliver an exceptional experience to every client. In this role, you’ll serve as the first point of contact, assisting customers via phone, email, and chat, and providing timely solutions to inquiries and issues.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer requests and questions across multiple communication channels.</li><li>Resolve product or service problems by clarifying customer complaints, determining root causes, and delivering effective solutions.</li><li>Document all interactions and follow company guidelines for issue escalation when necessary.</li><li>Maintain accurate records of customer contacts and transactions.</li><li>Demonstrate empathy, patience, and a positive attitude throughout all customer interactions.</li><li>Collaborate with internal teams to address customer needs.</li><li>Stay current with product knowledge, policies, and system updates.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Princeton, New Jersey. In this long-term contract position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and managing orders efficiently. This role is ideal for individuals who thrive in a fast-paced environment and are committed to delivering top-tier service.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone or email, ensuring a high level of professionalism and accuracy.<br>• Process and manage customer orders using SAP software, maintaining attention to detail throughout.<br>• Collaborate with internal teams to address issues and provide timely resolutions to customer concerns.<br>• Maintain accurate customer records and update relevant systems as needed.<br>• Utilize Excel formulas to analyze data and support customer-related reporting.<br>• Handle high-volume inbound calls with efficiency and courtesy.<br>• Follow company protocols to ensure compliance with all customer service standards.<br>• Identify opportunities for process improvement to enhance customer satisfaction.<br>• Provide clear and concise information to customers regarding products, services, and order status.<br>• Build strong relationships with customers to foster loyalty and trust.
<p>We are looking for a detail-oriented Bilingual in Spanish Customer Service Representative to join our team in Mount Laurel, New Jersey. This is a long-term contract position, offering an opportunity to grow within the organization while delivering exceptional service to our clients. The role involves handling customer inquiries related to their account and ensuring accurate data entry in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls from customers, addressing inquiries</p><p>• Assist customers with updating personal information, such as addresses and names, in their accounts.</p><p>• Provide accurate information and direct customers to appropriate departments or personnel for further assistance.</p><p>• Maintain precise and timely data entry to ensure customer records are up to date.</p><p>• Deliver exceptional customer service while adhering to company policies and procedures.</p><p>• Log all customer interactions and follow up as necessary to ensure resolution.</p><p>• Collaborate with team members and supervisors to enhance service delivery and resolve issues efficiently.</p><p>• Stay punctual and ready to start work promptly at scheduled hours.</p><p>• Adapt to a dynamic work environment while meeting high standards of conduct</p>
We are looking for a skilled Customer Service Representative to join our team in New York, New York. This is a Contract to permanent position within the dynamic Real Estate & Property industry. The role requires a detail-oriented individual with excellent communication skills and the ability to handle customer inquiries professionally and efficiently.<br><br>Responsibilities:<br>• Respond to inbound and outbound customer calls, ensuring a positive and helpful experience.<br>• Address customer inquiries via email correspondence in a timely and accurate manner.<br>• Perform data entry tasks to maintain and update customer records accurately.<br>• Utilize Microsoft Excel and Word to manage and organize information effectively.<br>• Schedule appointments and coordinate with customers and internal teams.<br>• Process order entries while maintaining a high level of attention to detail.<br>• Apply call center and customer service expertise to resolve issues promptly.<br>• Use Yardi software to assist with property management-related tasks, if applicable.<br>• Collaborate with other departments to ensure seamless customer support.
A highly regarded organization in Bristol PA is seeking a Customer Service Representative for a job opportunity. This position is on-site, Monday through Friday, 9am-5:30pm and will start immediately. This assignment will run for 2 months with a likely extension. There may be an opportunity to become an FTE for the right candidate. <br><br>Key Responsibilities:<br>Provide Exceptional Customer Service: Address customer inquiries promptly and professionally through telephone and email communications. Areas of assistance include order processing, returns, delivery updates, billing inquiries, and account information updates.<br><br>Problem Resolution: Effectively resolve customer concerns, identify trends, and share insights or feedback with the management team to ensure service improvements.<br><br>Administrative Tasks: Maintain accurate records, complete system updates, and manage required paperwork efficiently and with attention to detail.<br>Continuous Learning: Stay updated on product knowledge, system processes, and service procedures with the support of the management team.<br><br>Qualifications and Skills:<br>Strong interpersonal and communication skills with the ability to handle challenging customer interactions professionally.<br>Proven customer service experience, preferably in a call center environment.<br>Proficient in data entry, email correspondence, and using customer service systems.<br><br>Adaptability in a dynamic environment with a commitment to maintaining high performance standards in productivity, quality, and dependability.<br><br>For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
<p>We are looking for a dedicated Customer Service Representative to join our team in Saddle Brook, New Jersey. This long-term contract position offers the opportunity to contribute to a dynamic environment within the electronics industry. The ideal candidate will excel in handling customer inquiries, performing administrative tasks, and ensuring a high level of service accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries via phone and email.</p><p>• Conduct verification calls to confirm provided information.</p><p>• Accurately review and validate bank account details as part of routine processes.</p><p>• Manage administrative tasks, including data entry and documentation.</p><p>• Collaborate with team members to address additional responsibilities as required.</p><p>• Maintain organized records and adhere to company procedures.</p><p>• Communicate effectively with customers to ensure satisfaction and resolution.</p><p>• Utilize Microsoft Excel and Word to complete tasks efficiently.</p><p>• Handle inbound and outbound calls with professionalism and attention to detail.</p><p>• Ensure accuracy in all customer-related processes and documentation.</p>
<p>Robert Half is currently seeking an organized and motivated Sales Support Specialist to join a local and dynamic team. In this collaborative role, you will play a key part in supporting sales organization—ensuring exceptional service for clients and enabling the sales team to maximize their impact.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide daily administrative support to the sales team, including preparing proposals, contracts, and presentations.</li><li>Manage customer accounts and respond to client inquiries promptly and professionally.</li><li>Maintain and update CRM data to ensure accurate tracking of leads, opportunities, and sales activities.</li><li>Coordinate schedules, meetings, and travel arrangements for sales team members.</li><li>Assist with sales report generation and data analysis to support decision-making.</li><li>Work cross-functionally with other departments to facilitate smooth order processing and resolve customer issues.</li><li>Continuously identify ways to streamline sales processes and increase team efficiency.</li></ul><p><br></p>
<p>We are looking for a dedicated Returns Coordinator to join our team near Saddle Brook, New Jersey. This position focuses on managing customer returns and claims, ensuring accurate documentation, and delivering exceptional service to both internal teams and external clients. As this is a long-term contract role, it offers an excellent opportunity to build expertise in the pharmaceutical industry while contributing to operational excellence.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage customer return requests, issuing necessary return authorization numbers and ensuring compliance with company policies.</p><p>• Investigate shipping discrepancies, including shortages, overages, and mis-shipments, while documenting financial impacts.</p><p>• Collaborate with the distribution center to verify the condition of returned items and confirm product authenticity using original sales records.</p><p>• Maintain detailed and organized digital and physical records of all return claims, keeping stakeholders informed throughout the process.</p><p>• Coordinate directly with customers to arrange logistics for returns, including call tags for damaged items attributed to customers or carriers.</p><p>• Work closely with Account Services, Quality Assurance, and Finance to resolve discrepancies and finalize credits, replacements, or adjustments.</p><p>• Analyze returned items to determine appropriate disposition, such as restocking, destruction, return to vendor, or scrapping.</p><p>• Respond promptly and professionally to customer inquiries, providing clear information about returns, claims, and resolutions.</p><p>• Utilize SAP and other internal systems to enter and update data, ensuring accuracy and completeness.</p><p>• Apply strong analytical skills and independent judgment to support efficient decision-making on claim outcomes.</p>
New Opportunity in Willow Grove - Our client is seeking an experienced Procurement Specialist for 6 month engagement with a likely extension. This role has the potential to become a full time position for the right candidate. This position is 100% on site and will begin immediately. <br><br>Under the supervision of the Procurement Manager, the Procurement & Administrative Support Specialist is responsible for assisting with general procurement and administrative activities necessary to support a centralized purchase order process throughout the United States. This role ensures compliance with company purchasing policies, maintains accurate documentation, and provides day-to-day administrative support to the procurement team.<br>Key Responsibilities:<br>• Assist in the processing, creation, and tracking of purchase orders for goods and services in accordance with established company guidelines.<br>• Collaborate with internal teams and external vendors to obtain competitive quotes, resolve order discrepancies, and expedite orders as needed.<br>• Review and verify incoming purchase requisitions for completeness and accuracy before submitting for approval.<br>• Maintain well-organized records of procurement activities, contracts, supplier information, and supporting documentation.<br>• Monitor open PO status and follow up on outstanding orders, working with suppliers to ensure timely delivery.<br>• Coordinate routine communication with suppliers regarding order confirmations, changes, and delivery schedules.<br>• Support the onboarding of new suppliers and assist with updating supplier information in procurement systems.<br>• Assist in preparing reports on purchasing activities, supplier performance, and spend analysis as requested by management.<br>• Provide general administrative support to the procurement team, including scheduling meetings, preparing correspondence, and handling routine inquiries.<br>• Ensure compliance with company purchasing policies and assist with standardization initiatives for procurement processes.<br>Qualifications:<br>• 1–2 years of experience in a procurement, purchasing, or administrative support role (corporate setting preferred).<br>• Familiarity with purchase order systems and basic procurement processes is highly desired.<br>• Experience using Coupa is highly preferred.<br>• Strong organizational and communication skills with keen attention to detail.<br>• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with procurement or ERP software is a plus.<br>• Ability to prioritize tasks and manage time effectively in a fast-paced environment.<br>• Customer service mindset and ability to work collaboratively across teams.<br>Additional Information:<br>This role is based in the United States and supports centralized procurement operations across the US. Occasional overtime may be required to meet deadlines or support critical procurement needs.<br>For immediate consideration please call Robert Half at 215-244-1551, or apply on-line. Thank you!
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Wayne, Pennsylvania. In this long-term contract role, you will be responsible for delivering exceptional service to clients, handling inquiries, and managing customer accounts efficiently. This position offers an opportunity to contribute to a dynamic manufacturing environment while building strong relationships.<br><br>Responsibilities:<br>• Respond promptly to inbound customer calls and provide accurate information regarding services and products.<br>• Process payments efficiently while ensuring compliance with company policies and procedures.<br>• Maintain and update customer accounts, ensuring all financial records and details are accurate.<br>• Assist customers with billing inquiries, resolving issues in a timely and thorough manner.<br>• Collaborate with team members to ensure seamless operations and effective communication.<br>• Utilize Microsoft Office Suite and other tools to manage documentation and customer data.<br>• Address customer concerns regarding insurance, tax, and payoff-related queries.<br>• Scan and organize documents for submission to ensure proper record-keeping.<br>• Partner with vendors and other departments to resolve customer issues and inquiries.<br>• Deliver outstanding written and verbal communication to enhance customer satisfaction.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Support Representative to join our team. In this role, you will handle inbound customer inquiries, provide exceptional service, and offer patient, supportive assistance to ensure customer satisfaction. This is a long-term contract position with the opportunity to work in a dynamic environment within the health and biotech industry.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls and provide accurate information to address customer inquiries.</p><p>• Assist clients with troubleshooting Bluetooth and mobile device connectivity issues.</p><p>• Maintain an attentive and friendly demeanor while supporting customers new to technology.</p><p>• Manage and prioritize tasks effectively to ensure timely resolution of client concerns.</p><p>• Collaborate with team members to enhance customer service practices and improve overall satisfaction.</p><p>• Utilize Microsoft Word, Excel, and Outlook to document interactions and manage customer records.</p><p>• Educate customers about product features and functionality to enhance their experience.</p><p>• Identify opportunities to improve processes and contribute to team efficiency.</p><p>• Follow established protocols to ensure compliance with company policies and standards.</p>
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
We are looking for a dedicated Accounts Receivable Specialist to oversee the full-cycle accounts receivable process with a strong focus on managing high-volume collections. This role is essential in maintaining accurate financial records, ensuring timely payments, and resolving disputes efficiently. The ideal candidate will demonstrate exceptional organizational skills, analytical thinking, and a proactive approach to customer account management. <br> Responsibilities: Collections & Customer Account Management Execute high-volume collection activities, including outbound calls, emails, statements, and follow-up on past-due balances. Monitor A/R aging and prioritize accounts based on risk, amount, and payment trends. Maintain detail oriented, customer-focused communication while resolving payment delays, disputes, and short-pays. Negotiate payment plans when necessary, ensuring proper documentation and approval. Escalate chronic delinquencies following internal credit and escalation procedures. Cash Application & Reconciliation Collaborate with the cash application team to ensure timely and accurate posting of customer payments. Reconcile customer accounts, investigate unapplied cash, and resolve discrepancies. Review remittance details and ensure alignment with customer invoices. Billing & Dispute Resolution Partner with Sales, Customer Service, and Operations to resolve customer issues that delay payment (e.g., pricing errors, missing POs, delivery issues). Research discrepancies, create adjustment requests, and ensure proper approval workflows. Reporting & Analysis Prepare weekly AR aging reports, cash collection forecasts, and KPI metrics (DSO, delinquency rates, at-risk accounts). Identify trends or systemic issues contributing to delinquencies and recommend process improvements. Support month-end closing activities related to AR, including reconciliations and audit documentation. Process Improvement Contribute to the enhancement of AR workflows, including automation, standardization of outreach, and documentation updates. Assist in maintaining credit policy compliance and strengthening internal controls. Benefits: Medical/dental/vision 401k PTO
<p>We are looking for an experienced Accounts Receivable Specialist to join our team in Towaco, New Jersey. In this contract role, you will play a crucial part in managing customer accounts, ensuring timely collections, and maintaining accurate financial records. The ideal candidate will excel in working with customer portals and handling complex collections processes.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and manage accounts receivable for multiple customers, ensuring timely collection of outstanding invoices.</p><p>• Submit invoices through customer portals, verify their acceptance, and address any rejections or discrepancies.</p><p>• Follow up with customers to facilitate payments and resolve issues related to collections.</p><p>• Ensure deposits and collections are accurately coded and processed according to company procedures.</p><p>• Handle billing functions, including invoicing customers for various project milestones.</p><p>• Collaborate with customers to manage payment schedules and address any disputes or concerns.</p><p>• Prepare aging reports to track overdue accounts and prioritize collection efforts.</p><p>• Maintain accurate financial records by reconciling accounts receivable entries.</p><p>• Communicate effectively with customers and internal teams to ensure smooth payment processes.</p><p>• Provide support for general accounts receivable tasks as needed.</p>
· Process payroll for all employees accurately and timely, including regular, overtime, and special wage payments. · Review and verify timesheets, wage computation, and other information to detect and resolve payroll discrepancies. · Maintain and update payroll records and employee data in payroll systems. · Prepare and distribute payroll reports for management, finance, and auditing purposes. · Calculate and process deductions including taxes, benefits, retirement plans, and wage garnishments. · Ensure compliance with all relevant labor laws, tax regulations, and company policies. · Respond to employee inquiries regarding payroll issues or concerns in a detail oriented and timely manner. · Coordinate with HR and accounting departments regarding new hires, terminations, and other payroll-impacting changes. · Assist with quarterly and year-end payroll reporting, including W-2s and other required filings. · Continuously seek opportunities to improve payroll processes and increase efficiency.
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
We are looking for a dedicated Sales & Customer Care Consultant to join our team on a contract basis in Mahwah, New Jersey. In this role, you will be responsible for delivering exceptional customer experiences while addressing a variety of inquiries and ensuring seamless service at every interaction. This is a fantastic opportunity to work in the retail industry, where your communication and organizational skills will play a vital role in exceeding customer expectations.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues efficiently and professionally.<br>• Proactively identify and address potential challenges to ensure a seamless customer experience.<br>• Handle a variety of customer needs, including product questions, returns, delivery details, registration processes, and payment assistance.<br>• Meet and exceed sales, quality, and productivity targets to help the department achieve its overall objectives.<br>• Collaborate with team members and other departments to continuously enhance service quality and knowledge.<br>• Maintain accurate records of customer interactions and transactions for smooth follow-up and reporting.<br>• Provide support through various communication channels, such as phone, email, and chat, ensuring timely responses.<br>• Adapt to a flexible work schedule, including weekends and additional shifts during peak periods.
<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
<p>We are looking for a detail-oriented Payroll Specialist to join our client's team in Bridgewater, New Jersey. This contract-to-permanent position offers an excellent opportunity to manage payroll operations and support financial processes in a dynamic environment. The ideal candidate will bring expertise in payroll processing, reconciliation tasks, and financial recordkeeping, ensuring accuracy and compliance with deadlines.</p><p><br></p><p><strong>Payroll Specialist Responsibilities:</strong></p><p>• Process payroll efficiently, including managing direct deposit uploads, payroll tax remittances, and other deductions while adhering to strict deadlines.</p><p>• Serve as the primary backup to the Payroll Manager, ensuring continuity in payroll operations.</p><p>• Prepare monthly bank reconciliations for operating and accounts payable disbursement accounts.</p><p>• Reconcile monthly balance sheet accounts related to payroll clearing, prepaid expenses, and miscellaneous accounts receivable.</p><p>• Assist in preparing year-end audit schedules and financial analyses.</p><p>• Support journal entry processing as directed by senior financial staff.</p><p>• Conduct ad hoc analyses and reconciliations to address specific financial inquiries.</p><p>• Ensure confidentiality of sensitive information while maintaining accuracy and attention to detail.</p><p>• Perform other tasks and responsibilities as assigned to support the team.</p>
