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14 results for Tier Ii It Support Engineer in Somerville, NJ

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-05-18T00:00:00Z

Information Systems Engineer

Jamesburg, NJ
remote
Temporary to Hire
41.1635 - 47.663 USD / Hourly
Key Responsibilities • Provide Tier 1 and Tier 2 support for end users across voice, data, applications, and desktop systems • Troubleshoot and resolve hardware, software, and network-related issues both remotely and onsite • Support and administer Windows Server environments and Active Directory • Manage and maintain Microsoft 365 (O365) including Exchange, SharePoint, OneDrive, and MFA • Configure, deploy, and support Windows 10/11 workstations and peripherals • Support and troubleshoot LAN/WAN connectivity, VOIP systems, and network devices • Monitor and manage system backups, disaster recovery processes, and infrastructure performance • Lead and participate in IT projects, including site setups, upgrades, and deployments • Evaluate hardware/software needs and recommend solutions aligned with business requirements • Collaborate with vendors, procurement, and internal teams on technology solutions and services • Maintain accurate documentation of systems, processes, and infrastructure • Manage hardware/software inventory and ensure proper asset tracking • Provide technical guidance to team members and act as an escalation point when needed • Deliver regular updates on project status and system performance to leadership
2026-05-18T00:00:00Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25 - 36 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T00:00:00Z

Network Engineer III

Great Neck, NY
onsite
Temporary / Contract
42 - 47 USD / Hourly
Position OverviewWe are seeking a Senior Network Engineer to support a mission‑critical government environment in Kings Point, NY. This onsite role requires hands‑on expertise designing, implementing, maintaining, and troubleshooting enterprise‑level network infrastructure in a structured and regulated setting.The ideal candidate is technically strong, detail‑oriented, and comfortable working in a secure customer‑facing environment. This role requires the ability to obtain a public trust clearance. Key Responsibilities<ul><li>Design, implement, configure, and maintain LAN, WAN, DMZ, and wireless networks</li><li>Provide Level 2 and Level 3 network and systems support</li><li>Configure, test, and maintain Cisco switches and routers</li><li>Design, plan, and optimize enterprise wireless networks</li><li>Support Aruba wireless and Network Access Control (NAC) architecture</li><li>Configure and manage firewalls, VPNs, and network access security tools</li><li>Support Nutanix Prism and Acropolis Hypervisor</li><li>Administer Active Directory and Group Policy in Windows Server and Windows 11 environments</li><li>Develop and implement PowerShell scripts for automation</li><li>Create and maintain detailed technical documentation</li><li>Ensure compliance with NIST and FISMA standards</li><li>Collaborate cross‑functionally to improve stability, performance, and security</li></ul>
2026-05-29T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-05-27T00:00:00Z

Sr. SecOps Security Engineer

Bensalem, PA
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
Overview: Our organization is seeking an experienced Senior Security Engineer to join our Information Security team. Reporting to the Manager SecOps, you will play a critical role in designing, implementing, and maintaining robust security architectures that protect our network infrastructure from cyber threats. This position offers the opportunity to work collaboratively across the Information Systems department, assess and mitigate information security risks, and ensure compliance with financial institution regulations. WKey Responsibilities: Design, implement, and manage SPLUNK SIEM solutions for centralized monitoring, threat detection, and effective incident response. Operate intrusion detection and protection systems and respond to suspicious activities. Deploy and maintain network-based Data Loss Prevention (DLP) solutions; develop and manage data privacy policies. Conduct regular vulnerability assessments with tools such as Nessus, and execute remediation plans. Implement zero-day threat protection platforms and develop response strategies. Manage endpoint protection solutions to mitigate malware and advanced threats. Deploy and maintain Identity and Access Management (IAM) technologies including Okta and RSA. Architect and configure secure network solutions including firewalls, NGFWs, and web content filtering tools. Maintain comprehensive security architecture documentation and generate regular security posture reports. Collaborate with IT and compliance teams to ensure adherence to security best practices and regulatory requirements.
2026-05-15T00:00:00Z

Help Desk/Desktop Support Analyst

Hightstown, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in East Windsor, New Jersey. This Contract position supports a pharmaceutical environment and focuses on keeping desktop systems, laptops, and related technology running efficiently. The person in this role will handle device setup, user support, and day-to-day issue resolution while delivering responsive service across the organization. Responsibilities:• Provide front-line deskside and remote support for employees experiencing hardware, software, and operating system issues.• Prepare, configure, image, and deploy desktop and laptop equipment for new and existing users.• Diagnose and resolve common PC problems involving system performance, peripheral devices, and standard business applications.• Manage and update user accounts and access requests within Active Directory as needed for support activities.• Track, prioritize, and close service desk tickets while maintaining accurate records of work performed.• Install, configure, and support Microsoft Windows environments in alignment with user and business needs.• Coordinate equipment replacement or contract backfill coverage needs to ensure minimal disruption to end users.
2026-06-02T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-05-18T00:00:00Z

DevOps Engineer

Princeton, NJ
onsite
Permanent / Full Time
180000 - 200000 USD / Yearly
We are looking for a DevOps Engineer to support the delivery, reliability, and security of mission-critical platforms in Princeton, New Jersey. This role focuses on building and sustaining containerized environments, improving deployment processes, and strengthening operational visibility across distributed systems. The ideal candidate brings strong infrastructure automation experience and can work effectively with engineering and support teams to maintain stable, scalable services. Responsibilities: • Design, implement, and maintain resilient container-based platforms using Kubernetes and OpenShift across cloud, data center, and edge environments. • Manage application deployment, configuration, patching, and ongoing lifecycle support for distributed systems operating in both connected and restricted networks. • Develop and optimize monitoring solutions with Prometheus and Grafana, including dashboards, alerts, and service health indicators that improve incident response. • Install and validate software releases in development and test environments, support regression testing, and coordinate production rollouts with minimal service disruption. • Build and scale containerized services with Docker and Kubernetes to support enterprise and edge-ready architectures. • Configure and support identity and access integrations with enterprise authentication platforms such as Microsoft Entra ID and related infrastructure services. • Investigate user-reported issues through ticketing workflows, document resolutions, and maintain operational runbooks and knowledge resources. • Partner with analysts, engineers, and technical stakeholders to convert operational needs into deployable solutions and feed production issues back into product improvements. • Apply DevSecOps practices including vulnerability remediation, image hardening, secrets handling, and support for secure compliance-oriented environments. • Participate in after-hours support and on-call rotations to address outages, performance issues, and other high-priority production events.
2026-05-19T00:00:00Z

IT Security Specialist

Jersey City, NJ
remote
Temporary / Contract
79.1635 - 91.663 USD / Hourly
We are looking for an experienced IT Security Specialist to enhance and optimize our organization's security posture. This contract position focuses on strengthening our Microsoft 365 and Defender security settings to ensure robust protection of our digital assets. The ideal candidate will bring expertise in cybersecurity and governance to address key vulnerabilities efficiently. Responsibilities: • Conduct a comprehensive security assessment of Microsoft 365 and Defender environments. • Identify and implement necessary security enhancements, including configuration changes and activation of advanced features. • Collaborate with internal staff to ensure seamless integration of security measures. • Provide expert guidance on data privacy and database security best practices. • Develop and document security protocols and procedures for long-term protection. • Monitor system settings and recommend adjustments to maintain compliance with cybersecurity standards. • Educate team members on cyber governance principles and practices. • Ensure the protection of sensitive computer files and organizational data from potential threats. • Offer post-implementation support to address any issues or provide further optimization.
2026-05-18T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-05T00:00:00Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T00:00:00Z