Add your latest resume to match with open positions.

19 results for Devops Engineer in Somerville, NJ

DevOps Engineer

Fort Washington, PA
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced DevOps Engineer to support a high-impact legal technology initiative within the real estate and property industry in Fort Washington, Pennsylvania. This Long-term Contract position is ideal for someone who can strengthen and refine deployment practices in a complex, code-driven environment while balancing speed, stability, and security. The role requires a hands-on, detail-oriented individual who can improve release processes, support scalable delivery, and apply strong judgment when working with sensitive legal data. Responsibilities: • Lead the review, redesign, and optimization of existing DevOps workflows to improve reliability, efficiency, and release quality. • Manage deployment activities for a growing greenfield environment, including planning and executing rollback strategies as user adoption expands. • Oversee release coordination and delivery practices to ensure controlled, consistent movement of code across environments. • Administer and enhance DevOps operations within a Copado governance framework focused on legal business systems. • Partner with development teams to support code-intensive builds and align DevOps practices with application delivery needs. • Contribute expertise in MuleSoft-related development environments to support integration-aware deployment and release planning. • Apply strong security principles to protect sensitive legal information throughout build, deployment, and release processes. • Use tools such as Azure DevOps, Salesforce DevOps, and Copado to strengthen automation, governance, and deployment execution.
2026-07-30T00:00:00Z

DevOps Engineering Manager

Fort Washington, PA
remote
Permanent / Full Time
170000 - 190000 USD / Yearly
We are looking for an experienced DevOps Engineering Manager to lead platform and automation efforts in Fort Washington, Pennsylvania. This role will guide a team responsible for improving software delivery, strengthening infrastructure reliability, and advancing cloud operations across modern engineering environments. The ideal candidate brings a blend of people leadership and technical depth, with the ability to shape DevOps practices that support scalable, secure, and efficient product delivery. Responsibilities: • Guide and develop a DevOps team by promoting ownership, continuous learning, and strong engineering practices across day-to-day operations. • Create and implement a plan to elevate operational capabilities, helping team members grow into modern DevOps-focused roles. • Work closely with engineering, product, and business leaders to align platform investments with delivery objectives and organizational priorities. • Establish and advance DevOps standards across continuous integration, deployment automation, observability, reliability, and security practices. • Design, enhance, and scale CI/CD pipelines to support dependable, repeatable, and efficient software releases across multiple teams. • Lead the adoption of infrastructure as code using tools such as Terraform, Ansible, CloudFormation, Terragrunt, or Bicep to improve consistency and governance. • Oversee cloud infrastructure strategy across Azure and AWS, ensuring environments are secure, resilient, and capable of supporting high-traffic digital experiences. • Define and monitor operational and delivery metrics to improve deployment performance, system uptime, incident response, and overall engineering efficiency. • Drive cloud cost awareness and optimization efforts by partnering with finance and technical stakeholders to improve visibility and resource utilization. • Strengthen production readiness through effective monitoring, alerting, incident management, and the integration of DevSecOps principles into pipelines and infrastructure.
2026-07-09T00:00:00Z

Cloud Engineer

Woodbridge, NJ
remote
Temporary / Contract
59.375 - 68.75 USD / Hourly
We are looking for a Cloud Engineer to support cloud infrastructure initiatives within a Financial Services environment in Woodbridge, New Jersey. This Long-term Contract position focuses on building scalable, reliable AWS-based solutions while improving automation and operational efficiency. The ideal candidate will bring strong experience with infrastructure as code and cloud engineering best practices to help maintain secure, high-performing platforms. Responsibilities: • Design, build, and maintain cloud infrastructure solutions across AWS to support application performance, availability, and resilience. • Create and manage automated provisioning workflows using infrastructure as code tools to deliver consistent and repeatable deployments. • Develop and enhance Ansible-based automation for configuration management, environment setup, and operational tasks. • Implement and optimize Amazon EC2 environments and auto scaling configurations to align capacity with business demand. • Monitor cloud resources, identify opportunities for performance improvement, and recommend enhancements to reliability and cost efficiency. • Collaborate with engineering and support teams to troubleshoot infrastructure issues and resolve cloud-related incidents in a timely manner. • Apply cloud security and operational best practices to maintain stable, compliant, and well-governed AWS environments.
2026-07-16T00:00:00Z

Salesforce Engineer (Remote)

River Edge, NJ
remote
Permanent / Full Time
80000 - 100000 USD / Yearly
We are seeking a Senior Salesforce Engineer to serve as the primary Salesforce resource for one or more business departments. In this role, you'll partner closely with stakeholders to understand business processes, translate requirements into scalable Salesforce solutions, and provide both hands-on administration and development support.Acting as an internal Salesforce consultant, you'll become a trusted advisor to the teams you support, helping optimize workflows through configuration, automation, integrations, and strategic platform enhancements. You'll maintain a Salesforce roadmap for each department while collaborating with leadership to ensure projects are aligned with business priorities. Responsibilities Salesforce Administration<ul><li>Manage users, profiles, permission sets, roles, and security.</li><li>Design, build, and maintain complex Salesforce Flows, including screen, record-triggered, scheduled, autolaunched, and subflows.</li><li>Configure custom objects, fields, page layouts, record types, validation rules, and automation.</li><li>Maintain data quality, integrity, and deduplication efforts.</li><li>Manage releases, sandbox environments, deployments, reports, and dashboards.</li></ul>Development & Integration<ul><li>Develop and maintain Apex classes, triggers, and basic asynchronous processes where declarative solutions aren't sufficient.</li><li>Make minor Lightning Web Component (LWC) enhancements and collaborate with developers on larger customizations.</li><li>Design and support integrations with third-party business systems.</li><li>Evaluate when to use Flow versus Apex to deliver scalable, maintainable solutions.</li><li>Translate business requirements into effective technical designs.</li></ul>Strategy & Collaboration<ul><li>Serve as the embedded Salesforce advisor for supported departments.</li><li>Build relationships with stakeholders to identify opportunities for process improvement and automation.</li><li>Maintain departmental Salesforce roadmaps and recommend configuration, customization, or third-party solutions.</li><li>Document architecture decisions and support long-term platform governance.</li></ul>
2026-07-15T00:00:00Z

Cloud Developer

New York, NY
remote
Temporary / Contract
70 - 80 USD / Hourly
We are looking for a Cloud Developer to join a Contract engagement. This role is focused on building and enhancing Salesforce Revenue Cloud Advanced solutions, with an emphasis on product setup, pricing design, quoting workflows, and contract-related functionality. The ideal candidate brings deep configuration experience, strong deployment knowledge across environments, and the ability to partner with cross-functional teams to deliver reliable, scalable business solutions. Responsibilities:• Build and configure Salesforce Revenue Cloud Advanced solutions to support complex commercial and operational needs.• Create and manage product catalogs, product structures, and configuration frameworks that enable accurate solution design.• Develop constraint models, business rules, and validation logic within the Advanced Product Configurator to guide compliant product selection.• Set up pricing capabilities using procedures, matrices, discovery tools, expression logic, and tailored pricing functionality.• Support end-to-end quote and contract processes, including amendments, renewals, and related lifecycle activities.• Move Revenue Cloud metadata, configuration elements, and custom components through development, testing, and production environments.• Investigate deployment challenges, resolve release-related issues, and contribute to smooth implementation cycles.• Work closely with stakeholders, functional specialists, and technical teams to translate requirements into scalable cloud solutions.
2026-08-04T00:00:00Z

Cloud Engineering Specialist

Union, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for a skilled Cloud Engineering Specialist to support secure and reliable cloud services for a university environment in Union, New Jersey. This Long-term Contract position focuses on strengthening Microsoft 365 and related identity platforms while helping maintain resilient, scalable, and high-performing systems. The role is well suited for a hands-on cloud specialist who can balance technical problem-solving, automation, and cross-functional collaboration in a dynamic academic setting. Responsibilities: • Oversee daily administration and support of the Microsoft 365 environment to ensure dependable service delivery and strong platform performance. • Manage and enhance cloud and identity solutions across Azure, Active Directory, Exchange Online, SharePoint, and Okta-connected services. • Develop and maintain automation scripts, including PowerShell-based tasks, to improve efficiency, consistency, and operational control. • Troubleshoot authentication, access, and integration issues involving cloud platforms and federated identity services. • Partner with security, infrastructure, and application teams to strengthen the protection, availability, and scalability of institutional systems. • Produce reports and validate account or access data by reconciling information from connected enterprise platforms such as student-related systems. • Support cloud engineering initiatives by applying sound technical judgment and documenting solutions, configurations, and support processes.
2026-07-16T00:00:00Z

Senior Software Engineer

New York, NY
onsite
Temporary / Contract
75 - 83 USD / Hourly
Senior Software EngineerJob Type: Long Term ContractLocation: New York, NY Position OverviewWe are seeking a Senior Software Engineer to join a collaborative engineering team focused on building high-performance, scalable, and reliable backend systems in a large enterprise environment. This role will contribute to architecture decisions, drive engineering best practices, mentor team members, and help deliver robust services that support critical business operations.The ideal candidate brings deep expertise in Java-based backend development, cloud-native technologies, distributed systems, and modern software engineering practices.Key Responsibilities<ul><li>Design, develop, and maintain scalable, high-availability backend applications and services.</li><li>Collaborate with engineering teams to build stable, secure, and performant enterprise solutions.</li><li>Lead technical architecture discussions, planning sessions, and design reviews.</li><li>Author and provide feedback on technical proposals, system designs, and root cause analyses.</li><li>Establish and promote engineering standards, best practices, and quality initiatives.</li><li>Participate in an on-call rotation and provide support during production incidents.</li><li>Troubleshoot complex technical issues and drive resolution efforts.</li><li>Mentor and support engineers through technical guidance and knowledge sharing.</li><li>Contribute to continuous improvement of development, deployment, and operational processes.</li></ul>
2026-07-31T00:00:00Z

Web Developer

Easton, PA
onsite
Permanent / Full Time
120000 - 125000 USD / Yearly
We are looking for a Web Developer to support and enhance a modern eCommerce environment in Easton, Pennsylvania. This position focuses on building scalable web solutions across commerce platforms and storefront experiences, with an emphasis on performance, stability, and code quality. The ideal candidate will contribute to both backend and frontend development while partnering with teammates to deliver reliable digital experiences. Responsibilities: • Create and support headless Adobe Commerce solutions that connect through GraphQL and platform APIs. • Develop custom backend functionality, modules, and service integrations within Magento and Adobe Commerce environments. • Build and enhance storefront features using React.js and Next.js in a headless commerce architecture. • Partner with frontend developers and cross-functional teammates to deliver cohesive, high-quality web experiences. • Improve site speed and platform efficiency by refining caching, indexing, and query performance. • Develop and maintain connections with external platforms such as payment providers, loyalty tools, and other third-party services. • Investigate and resolve live production issues to strengthen uptime, reliability, and overall application performance. • Produce organized, maintainable, and well-documented code that supports testing and long-term scalability. • Configure and tailor checkout experiences, including customization of Hyvä Checkout functionality.
2026-07-09T00:00:00Z

Application Support Engineer

Trumbauersville, PA
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to strengthen and improve enterprise applications in Trumbauersville, Pennsylvania. This position supports critical business systems with an emphasis on Epicor, while working across departments to keep processes efficient, reliable, and aligned with operational goals. The ideal candidate brings a strong understanding of end-to-end business workflows, analytical problem-solving skills, and the ability to turn system and data insights into practical improvements. Responsibilities: • Provide day-to-day support for enterprise applications, with primary ownership of Epicor-related issues, enhancements, and user needs. • Partner with teams across sales, customer service, production, purchasing, supply chain, quality, and finance to understand process challenges and improve system performance. • Analyze business workflows spanning quote-to-cash and procure-to-pay to identify opportunities for better efficiency, accuracy, and system utilization. • Develop reports, metrics, and key performance indicators by extracting and interpreting data to support informed decision-making. • Investigate application problems, troubleshoot root causes, and coordinate solutions that minimize disruption to business operations. • Translate business requirements into functional system updates, process improvements, and practical technical recommendations. • Collaborate with IT and business stakeholders to align application capabilities with operational and financial objectives. • Support ongoing optimization efforts within the ERP environment, including testing, documentation, and user guidance for system changes.
2026-07-29T00:00:00Z

Systems Engineer

Bridgewater, NJ
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Systems Engineer to support manufacturing technology and end-user computing in a pharmaceutical environment in Bridgewater, New Jersey. This Long-term Contract position focuses on maintaining reliable shop-floor systems, strengthening desktop support services, and helping teams adopt compliant, efficient IT solutions. The role works closely with cross-functional partners to improve operational performance, support serialization and traceability initiatives, and keep critical systems running smoothly. Responsibilities: • Support manufacturing IT applications and workstation environments used in daily shop-floor operations, ensuring dependable system performance and timely issue resolution. • Provide hands-on desktop support by installing, configuring, troubleshooting, and repairing hardware, software, and peripheral devices with minimal disruption to production activities. • Help manage serialization and track-and-trace solutions by supporting compliance with global standards such as GS1 and applicable pharmaceutical supply chain regulations. • Assist with the integration of serialization platforms and plant systems with enterprise applications, manufacturing systems, barcode tools, and scanning technologies. • Contribute to data exchange and connectivity efforts across platforms using established integration methods such as EDI, AS2, and related interface technologies. • Develop reports, queries, dashboards, and analytics to improve visibility into serialization, operational, and system performance data. • Apply automation and monitoring tools to enhance manufacturing efficiency, support predictive maintenance efforts, and strengthen process oversight. • Create user guidance materials and deliver training to employees so they can effectively use supported systems and follow established IT practices. • Partner with business and technical stakeholders to identify improvement opportunities, document support needs, and implement practical technology enhancements.
2026-07-21T00:00:00Z

Sr Full Stack Software Engineer

Mount Arlington, NJ
onsite
Permanent / Full Time
110000 - 135000 USD / Yearly
We are looking for a Senior Full Stack Software Engineer to help build and evolve internal business applications that improve operational efficiency across the organization in Mount Arlington, New Jersey. This position is suited to an experienced engineer who enjoys creating scalable tools, enabling self-service capabilities, and delivering secure solutions for technical and business stakeholders. You will play a key role in shaping modern internal platforms, connecting enterprise systems, and supporting practical use of AI-assisted development in a well-governed environment. Responsibilities: • Create and enhance internal web applications and platform capabilities using modern front-end, back-end, and database technologies, including React, Python/FastAPI, and PostgreSQL. • Develop reusable frameworks, starter templates, and guided tooling that allow business-focused technical users to build lightweight applications within defined governance standards. • Deliver and maintain integrations, file exchange processes, and other essential software solutions that support day-to-day business operations. • Introduce self-service features that streamline common requests, reduce manual support work, and improve efficiency for internal users. • Connect applications with enterprise authentication and authorization services while enforcing role-based access and appropriate user permissions. • Establish controls such as audit trails, lifecycle oversight, and security guardrails to support compliant and well-managed internal software. • Work closely with engineering, IT, and security partners to ensure solutions align with technical standards, risk requirements, and production expectations. • Contribute to architectural planning and advocate for development approaches that prioritize scalability, maintainability, and secure implementation. • Support the responsible adoption of AI-enabled development capabilities to improve application delivery for both technical and non-technical users.
2026-08-03T00:00:00Z

Lead ServiceNow Engineer

New York, NY
remote
Temporary / Contract
65 - 75 USD / Hourly
We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes. Responsibilities:• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.
2026-07-27T00:00:00Z

Network Engineer

Wescosville, PA
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a Network Engineer to join a paper and packaging organization in Allentown, Pennsylvania in a contract-to-permanent role. This position focuses on strengthening and supporting a complex enterprise network environment, with an emphasis on Cisco infrastructure, security platforms, and reliable connectivity across multiple locations. The ideal candidate will bring deep technical expertise, a practical approach to troubleshooting, and the ability to help shape scalable network standards and architecture. Responsibilities: • Administer and support enterprise network infrastructure, including Cisco routing, switching, wireless, and security technologies across a multi-site environment. • Evaluate network capacity and business needs to help design, implement, and enhance secure, resilient architecture solutions. • Oversee network hardware, software tools, and related platforms to maintain stability, availability, and operational performance. • Monitor network health, investigate incidents, and deliver Tier 2 support for escalated service requests and infrastructure events. • Create and maintain clear technical documentation for installations, configurations, standards, and operational procedures. • Identify opportunities to improve efficiency through automation, standardization, and adoption of practical network administration tools. • Apply and reinforce infrastructure best practices, departmental policies, and technical governance requirements. • Maintain issue tracking records and technical knowledge resources to support faster diagnosis and resolution of recurring problems. • Stay informed on evolving networking and security technologies and recommend improvements aligned with organizational needs. • Support secure segmentation, firewall administration, and environment upgrades or code-level changes where required.
2026-07-21T00:00:00Z

Network Engineer

New York, NY
onsite
Temporary / Contract
67.2885 - 77.913 USD / Hourly
We are looking for an experienced Network Engineer to join our team in New York, New York. This long-term contract position offers an excellent opportunity to work in the asset management industry, focusing on high-level network design, implementation, and maintenance. The ideal candidate will have over seven years of experience in network engineering and a strong background in Cisco technologies and firewalls. Responsibilities: • Design, implement, and maintain network solutions using Cisco routers and switches. • Configure and manage Palo Alto firewalls to ensure network security. • Oversee the deployment and administration of Cisco ASA devices. • Implement and troubleshoot Border Gateway Protocol (BGP) to optimize network performance. • Monitor network performance and address issues to minimize downtime. • Collaborate with cross-functional teams to support network upgrades and improvements. • Provide technical expertise in diagnosing and resolving complex network problems. • Document network configurations, processes, and updates for future reference. • Ensure compliance with organizational and industry security standards. • Conduct regular assessments to identify and mitigate potential vulnerabilities.
2026-07-21T00:00:00Z

Software Developer

New York, NY
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a Software Developer to join a financial services team on a contract-to-permanent basis. This role focuses on building production-ready software and AI-enabled solutions that connect applications, data sources, and intelligent workflows. The ideal candidate brings strong Python expertise along with experience delivering scalable systems that support real business operations in a cloud-connected environment. Responsibilities: • Design, develop, and maintain robust software applications using Python and related technologies for enterprise use cases. • Build and connect AI-driven solutions that integrate with databases, business platforms, and external services. • Create and refine production-grade workflows involving large language models, orchestration pipelines, and agent-based processes. • Implement solutions using modern AI development frameworks such as LangChain, AutoGen, or Semantic Kernel. • Collaborate with cross-functional teams to deploy intelligent applications into live environments with reliability, security, and performance in mind. • Develop cloud-integrated features and services, with preference for experience supporting Azure-based AI capabilities. • Contribute to application enhancements across existing development stacks, including .NET, C#, ASP.NET, JavaScript, and the .NET Framework where needed.
2026-08-03T00:00:00Z

Software QA Test Engineer

Fort Washington, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Software QA Test Engineer to join a semiconductor equipment team in Fort Washington, Pennsylvania on a contract basis with the potential for a permanent role. In this role, you will help verify the performance, stability, and reliability of complex software that supports precision equipment, working closely with engineering and cross-functional partners in an Agile environment. The position offers hands-on involvement with both simulated platforms and production hardware while contributing to high-quality releases for advanced automation systems. Responsibilities: • Create and maintain comprehensive test strategies, detailed test cases, and execution scripts for software used in real-time equipment control. • Partner with developers, systems engineers, and distributed team members to clarify requirements and confirm test readiness for new functionality. • Conduct functional, integration, end-to-end, and regression testing to evaluate software behavior across multiple operating scenarios. • Record, prioritize, and follow software defects through resolution using established issue-tracking practices and tools. • Build and enhance automated validation routines in Python to improve repeatability and broaden system-level test coverage. • Assess software performance in simulation environments as well as on physical semiconductor manufacturing equipment. • Assist with equipment demonstrations, qualification activities, and customer acceptance events by validating system operation and issue resolution. • Analyze unexpected system behavior, isolate root causes, and collaborate with development teams to drive effective fixes. • Recommend and implement improvements to QA workflows, testing tools, and overall coverage to strengthen product quality.
2026-07-30T00:00:00Z

Sr. Software Engineer

Woodbridge, NJ
onsite
Temporary / Contract
63.3365 - 73.337 USD / Hourly
We are looking for a Senior Software Engineer to join a Long-term Contract opportunity in Woodbridge, New Jersey. In this role, you will build and enhance scalable digital applications across user interface, server-side services, cloud infrastructure, and system integrations. You will work closely with technical and business partners to deliver secure, reliable solutions that support high-impact business initiatives. Responsibilities: • Create, test, and release full-stack applications using React, AWS services, and modern programming languages to support business-critical platforms. • Turn functional needs and business goals into scalable technical designs that balance performance, usability, and maintainability. • Influence application architecture by recommending improvements that strengthen stability, extensibility, and operational efficiency. • Develop and optimize cloud-based solutions using services such as AWS Lambda, DynamoDB, and Redshift while maintaining strong availability and cost awareness. • Build and support APIs and integration layers, including GraphQL and WSO2-based services, to enable dependable communication across systems. • Write automation scripts and shared utilities in TypeScript, JavaScript, and Python to streamline recurring tasks and improve platform reliability. • Design efficient database queries and data structures that preserve accuracy, support reporting needs, and improve application responsiveness. • Collaborate with engineering leaders, QA professionals, and business stakeholders to deliver high-quality software and clear technical outcomes. • Provide technical guidance to team members, promote sound engineering practices, and explain complex concepts in a way that supports informed decision-making.
2026-07-21T00:00:00Z

Sr. IT Security Engineer

Bensalem, PA
onsite
Permanent / Full Time
100000 - 140000 USD / Yearly
We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards. Responsibilities:• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.• Implement and maintain network-based security solutions while establishing data privacy policies.• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.• Maintain detailed security architecture documentation and provide periodic reports on security posture.• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.• Monitor and manage security devices to protect systems from internal and external threats.
2026-07-14T00:00:00Z

NICE CXone Engineer (Hybrid)

River Edge, NJ
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results. Responsibilities: • Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.
2026-07-10T00:00:00Z