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2 results for Crm Business Analyst in Somerville, NJ
- Fort Washington, PA
- onsite
- Temporary / Contract
- 44 - 49 USD / Hourly
- We are looking for a detail-oriented analyst to support quality oversight and speech analytics initiatives for a compliance-focused environment in Fort Washington, Pennsylvania. This Long-term Contract position will partner with business teams to turn call data into actionable insights, strengthen audit readiness, and improve monitoring programs. The role is well suited for someone who combines analytical thinking, strong communication skills, and hands-on experience with reporting tools and post-call review platforms.<br><br>Responsibilities:<br>• Design and refine speech and keyword searches that help uncover trends, exceptions, and potential compliance concerns within recorded interactions.<br>• Partner with cross-functional stakeholders to evaluate business processes, review audit selections, and recommend practical improvements based on findings.<br>• Lead conversations with managers and operational teams to clarify updates, reinforce expectations, and support adoption of revised procedures.<br>• Produce monitoring results and analytic insights that contribute to training materials and enterprise-wide education efforts.<br>• Maintain organized records and classification structures to support data accuracy, traceability, and dependable system performance.<br>• Prepare recurring and ad hoc reports, assist with workflow reviews, and document observations from quality and compliance audits.<br>• Investigate recurring issues by performing root cause analysis and identifying drivers behind underperforming categories or trends.<br>• Support internal departments with monthly audit activities, audit response coordination, and follow-up actions tied to findings.<br>• Collaborate with analysts on reporting enhancements, dashboard development, and data visualization improvements using tools such as Tableau.<br>• Provide day-to-day guidance to less experienced team members and serve as a knowledgeable resource for analytics and quality-related questions.
- 2026-10-01T00:00:00Z
- Middlesex County, NJ
- onsite
- Temporary / Contract
- 27 - 31.25 USD / Hourly
- <p>We are looking for a motivated Business Analyst. This Long-term Contract opportunity is well suited for an early-career candidate who can translate business needs into clear project documentation and help keep cross-functional work on track. The role offers the chance to collaborate with both internal stakeholders and technical partners while contributing to the delivery of customer-focused digital solutions.</p><p><br></p><p>Responsibilities:</p><p>• Gather and clarify business needs from stakeholders to help define priorities for eCommerce and digital product work.</p><p>• Create organized documentation such as user stories, process notes, and project materials that support accurate execution.</p><p>• Write and maintain Jira tickets with clear acceptance criteria so development teams can move work forward efficiently.</p><p>• Coordinate communication across business teams, technical resources, and external partners to keep initiatives aligned.</p><p>• Review workflows and identify gaps, risks, or process improvement opportunities that may affect project outcomes.</p><p>• Assist Agile Scrum activities by supporting backlog updates, status tracking, and follow-up on action items.</p><p>• Monitor project details and timelines to help ensure deliverables are completed according to expectations.</p><p>• Provide document review and business support for digital initiatives, including work connected to operational or platform changes when needed.</p>
- 2026-10-16T00:00:00Z