Customer Service Representative<br>1. PO’s – 50% of them come via email<br>2. Need a keen eye on PO details. Chemical industry, unique properties and materials<br>3. Will have some communication with scientists in the industry – no experience in this aspect needed but need to be able to speak professionally and be detail oriented<br>4. Lots of phone and email comm<br>5. Strong computer skills – SAP not necessary but an understanding or use of similar software is a huge plus<br>6. 2 month onboarding/training period<br>7. Self-motivated, independent worker but will have support from the team.
<p>We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between <strong>$30.00-32.00 an hour.</strong></p><p><br></p><p><strong>Primary Responsibilities:</strong></p><p>• Develop mutually rewarding working relationships with customers through superior customer service</p><p>• Receive and process orders with an exceptional accuracy level of 95% or better into order system</p><p>• Send customer confirmation of order receipt within 3 hours of order entry</p><p>• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)</p><p>• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)</p><p>• Review, edit and report on the company’s on time in full (OTIF) performance</p><p>• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts</p><p>• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments</p><p>• Process, monitor and review various customer reports or account information and communicates to the customer or sales team</p><p>• Cross check other customer account specialists order entries for accuracy daily</p><p>• Support other customer accounts as needed</p><p>• Provide necessary follow-up and initiates correspondence to customers</p><p>• Achieve KPI’s set forth by the company and/or department</p><p>• Perform other duties as assigned</p>
We are looking for an experienced Accounts Receivable Specialist to join our team on a contract basis in Vernon Hills, Illinois. In this role, you will handle key financial tasks such as billing, cash applications, and account reconciliation to ensure smooth and accurate operations. If you have a strong background in managing accounts receivable processes and possess excellent attention to detail, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage billing functions, ensuring timely and accurate invoicing.<br>• Apply cash payments efficiently while maintaining detailed records.<br>• Manage collections for commercial accounts, maintaining a detail-oriented and effective approach.<br>• Reconcile accounts to ensure financial accuracy and resolve discrepancies.<br>• Utilize the Odoo system for accounts receivable tasks and reporting.<br>• Collaborate with internal teams to streamline financial processes and improve efficiency.<br>• Monitor outstanding balances and follow up with clients regarding payment schedules.<br>• Prepare regular reports on accounts receivable status and performance metrics.<br>• Support audits and provide necessary documentation as needed.