Medical Customer Service Rep Jobs in Shelton, CT

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Customer Service Representative

Bayshore, NY
onsite
Permanent / Full Time
45000 - 52000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support order management and client communication for our apparel manufacturing operation in Bayshore, New York. This role is ideal for someone who enjoys balancing administrative tasks with responsive customer support in a fast-paced office setting. The person in this position will help ensure orders move forward smoothly while maintaining strong coordination with customers, sales partners, and internal teams. Responsibilities: • Manage customer order entry with accuracy and urgency, ensuring information is complete and properly recorded. • Act as a primary point of contact between clients and the sales team to keep communication clear and organized. • Work closely with internal departments to coordinate order activity and address issues that may affect fulfillment. • Monitor open orders and proactively follow up on delays, changes, or special handling needs to support timely completion. • Respond promptly to customer questions by phone and email, providing clear updates on order progress and next steps. • Maintain organized records and perform administrative support tasks that contribute to efficient daily office operations.
2026-10-29T00:00:00Z

Medical Receptionist

Greenwich, CT
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a welcoming and organized Medical Receptionist to support daily front office operations for a non-profit healthcare organization in Connecticut. This contract opportunity is well suited for someone beginning their administrative career and interested in building experience in a patient-focused medical setting. In this role, you will help create an organized, positive experience for patients while assisting with scheduling, records management, and essential office coordination. Responsibilities: • Coordinate patient visits by arranging appointments, updating provider schedules, and helping maintain an efficient daily calendar. • Greet patients upon arrival, guide them through check-in procedures, and support a smooth check-out experience at the end of each visit. • Enter and update patient demographics, insurance details, billing information, and other required records with accuracy. • Maintain electronic medical documentation within the organization’s records platform while ensuring information remains current and complete. • Support day-to-day administrative workflows by communicating with staff, organizing front desk activities, and assisting with office coordination needs. • Help process insurance-related information and related data entry tasks in accordance with office procedures. • Contribute to an efficient and patient-centered environment by responding to routine questions in a thoughtful and compassionate manner.
2026-11-06T00:00:00Z

Customer Service Lead

Coxsackie, NY
onsite
Temporary to Hire
22 - 30 USD / Hourly
Customer Service LeadCoxsackie, NY | Contract Opportunity Are you a customer service professional who loves creating order, improving processes, and leading by example? We're partnering with a growing manufacturing organization in Coxsackie, NY seeking a Customer Service Lead who can elevate the customer experience while helping shape the future of the department. This is more than a traditional customer service role. You'll serve as a key resource for customers, collaborate across multiple departments, streamline processes, develop standard operating procedures, and help build a customer service function that is efficient, responsive, and best-in-class. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and is excited by the opportunity to make a lasting impact, we'd love to hear from you. What You'll Be DoingLead Process Improvement & Team Development<ul><li>Develop and maintain Standard Operating Procedures (SOPs) to create consistency, efficiency, and scalability.</li><li>Evaluate and modernize current customer service processes, workflows, and strategies.</li><li>Identify opportunities for continuous improvement and implement solutions that enhance service quality and operational performance.</li><li>Help establish best practices and support the ongoing growth of the customer service function.</li></ul>Deliver an Exceptional Customer Experience<ul><li>Become a trusted product resource and assist customers with product applications, order quantities, and related inquiries.</li><li>Respond promptly and professionally to customer requests while ensuring a high level of service and satisfaction.</li><li>Manage customer orders from entry through fulfillment, verifying pricing, shipping instructions, warehouse selection, and delivery requirements.</li><li>Prepare quotations, samples, and other customer requests accurately and efficiently.</li></ul>Drive Operational Excellence<ul><li>Partner closely with sales, operations, production, shipping, and warehouse teams to ensure customer expectations are met.</li><li>Monitor daily customer service and shipping activity, proactively identifying and resolving issues.</li><li>Track customer concerns, order discrepancies, and service trends while maintaining detailed documentation.</li><li>Ensure accuracy, accountability, and responsiveness across all customer-facing processes.</li></ul>
2026-10-27T00:00:00Z

Medical Billing Manager

Manchester, CT
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
Medical Billing Manager (Full time, Permanent)Location: Greater Manchester, CT Area (ONSITE!!)Compensation: $70,000–$90,000, depending on experienceBenefits: Comprehensive benefits package, generous PTO, and excellent retirement plan The Medical Billing Manager is responsible for overseeing all medical billing and coding operations to ensure accurate claims submission, timely reimbursement, regulatory compliance, and efficient revenue cycle management. This role supervises billing and coding staff, monitors accounts receivable, resolves complex billing issues, and implements processes to improve accuracy, productivity, and financial performance. <ul><li>Oversee all medical billing and coding operations to ensure accurate, timely claim submission, proper reimbursement, and compliance with applicable regulations and payer requirements.</li><li>Manage the revenue cycle, including claims processing, payment posting, accounts receivable, denial management, appeals, and collections.</li><li>Supervise, train, and evaluate billing and coding staff to ensure productivity, accuracy, and adherence to departmental policies and procedures.</li><li>Monitor billing performance, A/R aging, denial rates, and collection trends; implement process improvements to maximize reimbursement and reduce outstanding balances.</li><li>Ensure accurate coding, appropriate supporting documentation, and compliance with HIPAA, coding standards, and insurance billing guidelines.</li><li>Conduct routine audits, identify billing discrepancies, and implement corrective actions to improve quality and minimize revenue loss.</li><li>Oversee billing systems and workflows, prepare performance reports, and collaborate with clinical, administrative, and finance teams to resolve billing issues and improve operational efficiency.</li></ul>Qualifications<ul><li>Minimum of 3 years of progressive Medical Billing leadership experience</li><li>Experience within a multi-specialty healthcare environment preferred</li><li>Hands-on experience with EPIC - a plus.</li><li>Must be well versed with payers</li><li>Excellent analytical, communication, and leadership skills</li><li>Ability to thrive in a fast-paced, collaborative healthcare environment</li></ul> PLEASE APPLY TO DANIELE.ZAVARELLA@ROBERTHALF(COM)!
2026-10-27T00:00:00Z

Customer Success Associate

Tarrytown, NY
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a customer-focused professional to support client relationships and deliver an exceptional customer experience via a contract-to-hire position. This role will serve as a key point of contact for customers, helping to ensure a smooth onboarding process, ongoing engagement, and long-term satisfaction. Responsibilities:<ul><li>Build and maintain strong relationships with clients and serve as a trusted resource.</li><li>Support customer onboarding, training coordination, and account management activities.</li><li>Respond to customer inquiries and collaborate with internal teams to resolve issues.</li><li>Monitor customer satisfaction and identify opportunities to strengthen client engagement.</li><li>Maintain accurate customer information and activity within CRM systems.</li><li>Partner with cross-functional teams to support retention and growth initiatives.</li></ul>
2026-11-06T00:00:00Z

Client Care Coordinator

Ridgefield, CT
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Client Care Coordinator to support a non-profit organization in Ridgefield, Connecticut by delivering responsive, compassionate service to clients and their families. This contract-to-permanent opportunity is ideal for someone who excels at communication, organization, and building trust while coordinating care needs. In this role, you will help maintain accurate client records, support caregiver-client alignment, and contribute to a positive service experience from initial follow-up through ongoing care coordination. Responsibilities: • Maintain consistent communication with clients and families to confirm satisfaction, identify changing needs, and resolve concerns in a timely manner. • Collect, review, and update medical and personal details in client records while handling sensitive information with discretion and regulatory awareness. • Partner with clients and caregivers to align each family with the most appropriate caregiver based on care requirements, preferences, and availability. • Organize schedules and facilitate clear communication between clients and caregivers to promote dependable, uninterrupted service. • Work closely with internal team members to strengthen service delivery practices and improve the overall client experience. • Provide day-to-day assistance to clients and family members with empathy, professionalism, and a solutions-focused approach. • Monitor ongoing care arrangements and escalate issues when needed to help ensure quality support and continuity of care.
2026-11-06T00:00:00Z

Patient Access Specialist

New Haven, CT
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Patient Access Specialist to support front-end patient registration and scheduling operations in a busy healthcare setting. This long-term contract position is ideal for someone who excels in customer service, handles high-volume activity with accuracy, and communicates effectively with patients, clinical teams, and callers. The person in this role will help create a smooth check-in and check-out experience while ensuring demographic, insurance, and appointment information is complete and correct. Responsibilities: • Welcome patients at the front desk, guide them through arrival and departure procedures, and maintain a detail-oriented experience in a fast-paced environment. • Register patients by entering and updating demographic, coverage, and account details across required systems with a high level of accuracy. • Manage incoming calls, assess the nature of each inquiry, and coordinate appointment scheduling or routing based on patient needs and department guidelines. • Arrange new, follow-up, and rescheduled visits by aligning provider availability, visit type, and appointment length with operational requirements. • Confirm patient identity, collect required forms and signatures, and follow established safety and compliance procedures during the registration process. • Review insurance information, verify eligibility when appropriate, and document financial details needed to support accurate billing and reimbursement. • Assist walk-in and add-on patients promptly while keeping schedules organized and communicating updates to the care team as needed. • Support patients who need additional accommodations, including language assistance or other access-related considerations, to help ensure an inclusive care experience. • Monitor open appointment opportunities such as wait lists or recall needs and help fill available time slots efficiently. contract professionals working through our company may be eligible for a range of benefits, which can include: Medical, dental, and vision coverage. Enrollment in a retirement savings plan. Holiday pay eligibility, depending on assignment terms. Employee discounts and wellness offerings. Access to detail oriented development resources and training. State Specific Earned Absence pay
2026-11-06T00:00:00Z

7 results for Medical Customer Service Rep in Shelton, CT