Results for Customer Service Manager Jobs in Shelton, CT

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Customer Service Lead

Coxsackie, NY
onsite
Temporary to Hire
22 - 30 USD / Hourly
Customer Service LeadCoxsackie, NY | Contract Opportunity Are you a customer service professional who loves creating order, improving processes, and leading by example? We're partnering with a growing manufacturing organization in Coxsackie, NY seeking a Customer Service Lead who can elevate the customer experience while helping shape the future of the department. This is more than a traditional customer service role. You'll serve as a key resource for customers, collaborate across multiple departments, streamline processes, develop standard operating procedures, and help build a customer service function that is efficient, responsive, and best-in-class. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and is excited by the opportunity to make a lasting impact, we'd love to hear from you. What You'll Be DoingLead Process Improvement & Team Development<ul><li>Develop and maintain Standard Operating Procedures (SOPs) to create consistency, efficiency, and scalability.</li><li>Evaluate and modernize current customer service processes, workflows, and strategies.</li><li>Identify opportunities for continuous improvement and implement solutions that enhance service quality and operational performance.</li><li>Help establish best practices and support the ongoing growth of the customer service function.</li></ul>Deliver an Exceptional Customer Experience<ul><li>Become a trusted product resource and assist customers with product applications, order quantities, and related inquiries.</li><li>Respond promptly and professionally to customer requests while ensuring a high level of service and satisfaction.</li><li>Manage customer orders from entry through fulfillment, verifying pricing, shipping instructions, warehouse selection, and delivery requirements.</li><li>Prepare quotations, samples, and other customer requests accurately and efficiently.</li></ul>Drive Operational Excellence<ul><li>Partner closely with sales, operations, production, shipping, and warehouse teams to ensure customer expectations are met.</li><li>Monitor daily customer service and shipping activity, proactively identifying and resolving issues.</li><li>Track customer concerns, order discrepancies, and service trends while maintaining detailed documentation.</li><li>Ensure accuracy, accountability, and responsiveness across all customer-facing processes.</li></ul>
2026-10-27T00:00:00Z

Customer Support Account Specialist

Rockleigh, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Support Account Specialist to support key customer accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support across the full sales cycle, helping customers and internal teams navigate order activity, service needs, and issue resolution. The ideal candidate is comfortable managing complex account requests, communicating across departments, and ensuring a consistent customer experience from inquiry through fulfillment. Responsibilities: • Build and sustain strong working relationships with major customer accounts while serving as a reliable point of contact for sales and support needs. • Manage escalated account concerns and coordinate timely resolutions related to orders, returns, shipment status, and logistics matters. • Provide day-to-day support before and after the sale by partnering with customers and sales teams to keep account activity moving efficiently. • Investigate order delays, rush requests, tracking questions, and shipping updates, and adjust order details when business needs change. • Review and maintain account information in company databases, monitor key data points, and prepare reports for customers and internal stakeholders. • Identify practical solutions to moderately complex service challenges to help maintain smooth account operations and customer satisfaction. • Communicate with cross-functional teams including fulfillment, production, shipping, finance, technical support, and client-facing groups to resolve issues effectively. • Represent the organization at trade shows and industry events as needed to support customer engagement and business objectives.
2026-10-27T00:00:00Z

Supply Chain Manager

Newington, CT
onsite
Permanent / Full Time
125000 - 150000 USD / Yearly
Supply Chain Manager (manufacturing industry)Direct-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Fully onsite role - 5 days per week in office Robert Half has partnered with a longstanding and valued client in their search of a new Supply Chain Manager to oversee a team of Buyers/Planners/Inventory Analysts and a manufacturing facility of $20M in inventory management. Ideal candidates will have proven experience as an established Supply Chain Manager within the manufacturing industry, with strong/effective negotiation and communication skills, and an ability to train and develop a team of Buyer/Planners. Responsibilities:<ul><li>Help lead the flow of direct materials from planning through delivery so production stays on track and customers receive orders on time.</li><li>Guide purchasing, planning, and procurement activities to make sure materials are available when needed while keeping costs and disruptions in check.</li><li>Support compliance with trade regulations by ensuring material transactions and records are accurate, complete, and properly maintained.</li><li>Partner with operations, finance, and materials teams to solve supply challenges, align priorities, and keep communication moving across the business.</li><li>Look for ways to improve processes that strengthen inventory accuracy, increase inventory turns, and help the team meet performance goals.</li><li>Use lean supply chain practices to simplify day-to-day work for buyers and planners and create more efficient materials management processes.</li><li>Build strong supplier relationships, monitor performance, and help identify opportunities to reduce costs and improve supply reliability.</li><li>Support annual inventory activities and maintain dependable material data that helps the team plan effectively and make informed decisions.</li></ul>Along with a target salary range of $120-150k (DOE), the total compensation package also includes annual bonus potential, multiple healthcare plan options, retirement plan with company match, and paid time off. For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-09-29T00:00:00Z

Customer Experience & Onboarding Specialist

Tarrytown, NY
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to guide new and existing clients through a smooth onboarding and support experience in Tarrytown, New York. This role plays an important part in helping customers gain value from available products, tools, and resources while building strong long-term relationships. The ideal candidate brings strong organization, clear communication, and the ability to coordinate with multiple teams to keep accounts moving forward successfully. Responsibilities: • Lead the client journey from initial setup through ongoing engagement, helping customers build confidence and achieve successful adoption. • Organize onboarding activities such as introductory outreach, training coordination, account preparation, access setup, and communication with internal partners. • Deliver guidance on product usage, practical strategies, and available business and marketing resources that support customer success. • Maintain regular contact with customers to assess goals, monitor satisfaction, identify challenges, and recommend improvements where needed. • Recognize opportunities to expand account value, encourage referrals, and connect customers with the appropriate internal teams for next steps. • Keep customer information, onboarding progress, communication history, and account updates accurately documented in company systems. • Assist clients in navigating digital resources, educational content, support materials, and branded assets available to them. • Contribute to the development and upkeep of onboarding documents, training content, and customer-facing communication materials. • Gather client feedback and share insights with internal stakeholders to support service enhancements and a stronger overall customer experience. • Partner with cross-functional teams to route questions efficiently and help ensure timely resolution of customer needs.
2026-10-12T00:00:00Z

Customer Service Representative Shelton, CT

Shelton, CT
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will serve as a key point of contact for customers and field sales teams, ensuring timely order processing, issue resolution, and exceptional service throughout the order lifecycle. Key Responsibilities Answer incoming phone calls and respond to customer and field sales office email inquiries. Process customer orders accurately in SAP. Communicate with customers to obtain additional information or clarify order details as needed. Coordinate with production teams to support scheduling based on customer-required ship dates. Support sales representatives and regional managers by updating orders for same-day shipment. Remain available throughout the day via the call center phone system to assist customers and sales representatives. Partner with sales representatives to resolve shortages or mis-shipments, ensuring correct product is shipped and returned product is processed for credit. Process, resolve, and expedite customer orders. Respond to inbound inquiries regarding quotes, lead times, order status, pricing, and product availability. Determine stock location and process orders for delivery. Handle general product, pricing, and inventory inquiries from customers and sales representatives. Work closely with manufacturing and brand management teams to identify and resolve customer requests and issues. Communicate and manage special order requirements, including rush orders and special shipping instructions. Qualifications Previous experience in a manufacturing customer service or call center environment required. Strong interpersonal, communication, and telephone skills. Excellent verbal and written communication abilities. Self-motivated, results-driven, and comfortable working in a fast-paced environment. Proficiency in Microsoft Word, Excel, and Outlook. Understanding of order processing, scheduling, shipping, and invoicing workflows in SAP. Experience with Salesforce is a plus. High school diploma or equivalent required. What We’re Looking For The ideal candidate is organized, responsive, and committed to delivering outstanding customer support. You should be comfortable managing multiple priorities, solving problems quickly, and collaborating across departments to ensure customer satisfaction. contract professionals working through our company may be eligible for a range of benefits, which can include: Medical, dental, and vision coverage. Enrollment in a retirement savings plan. Holiday pay eligibility, depending on assignment terms. Employee discounts and wellness offerings. Access to detail oriented development resources and training. State Specific Earned Absence pay
2026-10-27T00:00:00Z

5 results for Customer Service Manager in Shelton, CT