Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
We are looking for a skilled Lead Identity and Access Management (I& AM) System Engineer to join our team in Reston, Virginia. In this role, you will architect and manage enterprise identity solutions while ensuring robust access governance across hybrid and cloud environments. Your expertise will drive the implementation of advanced security measures and compliance frameworks to safeguard organizational systems and data.<br><br>Responsibilities:<br>• Design, implement, and maintain enterprise identity solutions using Microsoft Entra ID and related technologies.<br>• Administer and optimize Privileged Access Management and Privileged Identity Management frameworks to enhance security.<br>• Develop and enforce Conditional Access Policies to ensure secure user access across platforms.<br>• Manage Access Reviews and Just-in-Time (JiT) access models to uphold least privilege principles.<br>• Integrate Microsoft Defender for Cloud and Identity tools to improve detection and response capabilities.<br>• Oversee Single Sign-On integrations and dynamic group configurations for streamlined access management.<br>• Lead the organization's identity and access management program to align with cybersecurity and compliance goals.<br>• Collaborate with infrastructure, application, and security teams to implement cohesive identity controls.<br>• Communicate program roadmaps, risks, and security updates to senior leadership and stakeholders.<br>• Mentor and guide engineers at the beginning of their careers to foster growth and technical proficiency.
<p>This successful Robert Half client is seeking a Help Desk professional to join their team in the Eugene, OR area. You will be responsible for providing end-user support for hardware, software, and access issues, Active Directory and Office 365 user administration and support end-users.</p><p><br></p><p>Qualifications:</p><ul><li>1+ year of experience in a help desk or technical support role</li><li>Active Directory</li><li>Microsoft Office 365</li><li>Windows server</li><li>Troubleshooting</li><li>Excellent customer service and communication skills</li></ul><p><br></p><p>Onsite: You must live in the Eugene area to be considered for this position.</p><p>Starting pay: $25/hr</p><p>Excellent benefits, friendly and welcoming team!</p><p><br></p>
<p><strong>Desktop Deployment Engineer – Onsite (North Indianapolis / Keystone Area)</strong></p><p><br></p><p>We’re looking for someone who thinks like an engineer but isn’t afraid to get hands-on with desktop deployment. This role is perfect for a software developer who drifted into systems work, or a sysadmin who enjoys automating, scripting, and streamlining everything they touch. You’ll help build, optimize, and support a large Windows desktop environment while applying the same mindset you’d bring to writing clean, scalable code.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Build and refine desktop deployment workflows, using imaging tools, PXE boot processes, and automated configuration steps.</li><li>Support large batches of Windows 10 machines end-to-end: configuring, deploying, updating, and troubleshooting.</li><li>Apply light scripting (PowerShell, Python, SQL, etc.) to improve repeatable tasks and clean up system processes.</li><li>Work with tools like SCCM (or similar) to manage software deployments and workstation lifecycle tasks.</li><li>Handle Active Directory user management and general system administration responsibilities as needed.</li><li>Troubleshoot hardware + software issues with a logical, engineering-style approach.</li><li>Document deployment steps, build processes, and fixes in a way future-you will appreciate.</li><li>Work closely with the IT team to modernize and optimize existing deployment strategies.</li></ul><p><br></p>
<p> Join a fast-paced team in an enterprise environment that thrives on smart architecture, secure systems, and zero downtime (well, almost zero). We believe networks should be fast, scalable, and—most importantly—not wake you up at 2 AM.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Design, implement, and maintain enterprise-grade network solutions using <strong>Juniper</strong> and <strong>Aruba</strong> gear.</li><li>Own the configuration and optimization of <strong>SD-WAN</strong>, <strong>BGP routing</strong>, and <strong>load balancers</strong> (we won’t say “rockstar,” but if the shoe fits…).</li><li>Collaborate with cross-functional teams to support secure and resilient connectivity across multiple sites and cloud environments.</li><li>Monitor, troubleshoot, and tune network performance because latency is not a lifestyle.</li><li>Document the heck out of everything (your future self will thank you).</li></ul><p><br></p><p><strong>Perks:</strong></p><ul><li>Competitive salary and benefits</li><li>Training and certification support</li><li>Cool coworkers who speak fluent CLI</li><li>Office snacks, remote flexibility, and zero tolerance for boring network diagrams</li></ul>
<p><strong>Content Specialist - 3-4+month contract, full 40 hours a week, On-Site daily in Dallas! MUST BE LOCAL TO BE CONSIDERED! </strong></p><p>Robert Half is looking for a talented <strong>Content Specialist</strong> for our client in the Dallas area. In this role, you will contribute to the creation, management, and distribution of high-quality content across various platforms, supporting the organization’s communication goals. This is a long-term contract position that offers an exciting opportunity to collaborate with a dynamic team and make a meaningful impact.</p><p>Responsibilities:</p><p>•<strong> Develop and maintain a comprehensive content calendar</strong> that aligns with strategic objectives and key events.</p><p>•<strong> Produce engaging written and visual content for newsletters, websites, social media, internal communications, and print publications.</strong></p><p>• Design and coordinate layouts for digital and print materials, including flyers, presentations, and promotional content.</p><p>• Collaborate with the operations team to ensure consistency in messaging and branding across all materials.</p><p>• Write, edit, and proofread content to ensure clarity, accuracy, and alignment with organizational goals.</p><p>• Manage the production of school publications, such as the annual magazine, by contributing to writing, editing, and layout coordination.</p><p>• Coordinate with team members to brainstorm and execute creative content ideas.</p><p>• Utilize Adobe Creative Suite tools, including Photoshop, Illustrator, and InDesign, to create visually appealing materials.</p><p>• Monitor and engage with social media channels, ensuring timely updates and relevant content.</p><p>• Support the development and implementation of communication strategies to enhance outreach and engagement.</p>
<p>Job Summary</p><p>We are looking for an experienced Recruiter to join our talent acquisition team on a contract basis. In this role, you will focus on sourcing and recruiting for high-level positions, including Construction Managers and Directors, with a strong emphasis on complex construction management expertise. Ideal candidates will have experience in the data center field, but a proven track record in recruiting for intricate construction projects is essential. You will collaborate closely with our demanding hiring team to identify and attract top talent that aligns with our aggressive growth projections.</p><p><br></p><p>This is a 3 month contract position with potential for extension based on performance and business needs. Remote work is available, with occasional virtual meetings to align with stakeholders.</p><p>Key Responsibilities</p><ul><li><strong>Sourcing and Recruitment</strong>: Proactively source, screen, and engage candidates for senior-level roles such as Construction Managers and Directors, prioritizing those with expertise in data center construction or similar complex projects.</li><li><strong>Talent Pipeline Development</strong>: Build and maintain a robust pipeline of construction experts capable of supporting data center build-outs across North, Central, and South America.</li><li><strong>Stakeholder Collaboration</strong>: Partner with hiring managers and executives to understand role requirements, refine job specifications, and manage the end-to-end recruitment process in a fast-paced, high-expectations environment.</li><li><strong>Candidate Assessment</strong>: Conduct initial interviews, evaluate qualifications, and present shortlisted candidates, ensuring alignment with our growth-driven needs.</li><li><strong>Market Intelligence</strong>: Stay informed on industry trends in data center and construction management to attract passive talent and advise on competitive hiring strategies.</li><li><strong>Compliance and Reporting</strong>: Ensure all recruitment activities adhere to legal and company standards, while tracking metrics such as time-to-fill and candidate quality.</li></ul><p><br></p>
<p>We are looking for a meticulous Legal Billing Specialist to join a firm's team on a contract basis in Salem, Massachusetts. In this role, you will focus on managing billing processes, ensuring accuracy, and maintaining strong communication with clients. This position requires a proactive and organized individual with excellent customer service skills.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage the firm's billing, ensuring accuracy and timeliness.</p><p>• Collaborate with attorneys and associates to address billing inquiries and requests.</p><p>• Contact clients to provide updates on retainer balances and handle billing-related communications.</p><p>• Coordinate weekly billing cycles, ensuring all tasks are completed efficiently.</p><p>• Maintain and update billing records using Bill4Time software.</p><p>• Monitor and track billing data to ensure compliance with firm policies.</p><p>• Identify and resolve discrepancies in billing processes.</p><p>• Provide exceptional customer service through clear and effective communication.</p><p>• Support the firm with additional administrative billing tasks as needed.</p>
<p>Proactively recruiting Systems Administrators for upcoming contract assignments supporting enterprise-level infrastructure.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer Windows Server environments, including patching, updates, and security configurations</li><li>Manage Active Directory, Group Policy, and user provisioning</li><li>Support M365, Exchange Online, Azure AD, and related cloud admin functions</li><li>Perform system monitoring, performance tuning, and incident resolution</li><li>Troubleshoot virtualization platforms such as VMware or Hyper-V</li><li>Assist with backup jobs, disaster recovery, and storage administration</li></ul>
<p>We are looking for an IT Support Analyst (Level 1, 2 or 3) to join our team in Las Cruces, New Mexico. </p><p>This role involves delivering day-to-day routine and more complex technical support to clients, both remotely and onsite, while contributing to larger IT projects.</p><p>This is a Contract to permanent employment opportunity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Level 1 and Level 2 technical support; assist with more complex issues as needed.</li><li>Troubleshoot and resolve client IT issues via remote tools and onsite visits.</li><li>Participate in larger-scale projects, including:</li><li>Server builds and configurations</li><li>Network infrastructure (switches, VLANs, firewalls, routers)</li><li>Active Directory management and file security </li><li> Manage help desk ticket queues and ensure timely resolution of customer issues.</li><li>Other duties as needed</li></ul><p><br></p>
<p>The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that cannot be resolved by Tier I or Tier II support teams. This position serves as the highest level of escalation within the help desk and works closely with system administrators, network engineers, and other IT specialists to ensure timely resolution of critical problems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the final escalation point for technical issues, providing expert-level support for hardware, software, network, and security-related problems.</li><li>Diagnose and resolve complex system and application errors, including root cause analysis and long-term solutions.</li><li>Collaborate with Tier I and Tier II teams to provide guidance, mentorship, and knowledge transfer.</li><li>Manage and prioritize high-impact incidents, ensuring minimal downtime and business disruption.</li><li>Perform advanced troubleshooting on servers, network infrastructure, virtualization platforms, and enterprise applications.</li><li>Implement and maintain documentation for processes, solutions, and best practices.</li><li>Work with vendors and third-party support teams to resolve specialized issues.</li><li>Participate in system upgrades, migrations, and deployments as needed.</li><li>Ensure compliance with organizational IT policies, security standards, and regulatory requirements.</li></ul><p><br></p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
We are looking for an experienced IT Manager to lead and oversee the technology operations of our organization in Woodbury, Minnesota. This role requires a dynamic individual capable of aligning IT strategies with business objectives, managing infrastructure, and driving innovation through advanced technologies. The ideal candidate will possess strong leadership skills and a proven track record in IT management, including mergers and acquisitions, to ensure seamless integration and operational excellence.<br><br>Responsibilities:<br>• Oversee the daily operations of IT support, infrastructure management, and service delivery to ensure optimal system performance and user satisfaction.<br>• Lead the implementation of automation, IoT solutions, and AI-driven systems to enhance workflows and improve efficiency across various departments.<br>• Act as the primary point of contact between corporate leadership and business management teams to align IT initiatives with organizational goals.<br>• Assess and recommend emerging technologies, hardware, and software to enhance productivity, security, and scalability.<br>• Manage and maintain IT infrastructure, including networks, servers, telecommunications, and cloud services, ensuring high reliability and uptime.<br>• Conduct due diligence during mergers and acquisitions to evaluate risks, opportunities, and integration requirements.<br>• Develop detailed budgets, timelines, and deliverables to execute IT integration strategies post-acquisition.<br>• Implement IT integration plans to align systems, data, applications, and security with company standards.<br>• Coordinate the migration, installation, and maintenance of hardware, software, and network infrastructure for smooth transitions.<br>• Identify and execute opportunities for operational improvements and process enhancements post-acquisition.
We are looking for a dedicated Medical Accounts Receivable Specialist to join our team in Richmond, Virginia. In this long-term contract role, you will play a key part in managing billing and payment processes to ensure the smooth operation of our medical accounts. If you have a keen eye for detail and a passion for accuracy in financial transactions, we encourage you to apply.<br><br>Responsibilities:<br>• Process and manage medical billing activities to ensure timely and accurate invoicing.<br>• Handle accounts receivable tasks, including tracking outstanding balances and following up on overdue payments.<br>• Post payments accurately into the system and reconcile any discrepancies.<br>• Conduct collection activities to recover unpaid balances while maintaining strong client relationships.<br>• Monitor cash application processes to ensure proper allocation of funds.<br>• Collaborate with internal teams to resolve billing and payment issues efficiently.<br>• Generate detailed financial reports related to accounts receivable and collections.<br>• Stay updated on billing procedures and compliance with industry standards.<br>• Maintain organized and accurate records of all transactions and communications.<br>• Provide exceptional customer service to clients regarding billing and payment inquiries.
<p>Commercial Loan Transaction Attorney</p><p>Overview: A Commercial Loan Transaction Attorney plays an essential role in facilitating, negotiating, and managing complex commercial loan transactions for banks, financial institutions, or corporate clients. This legal specialist collaborates closely with stakeholders—including borrowers, lenders, and internal teams—to mitigate risk, ensure regulatory compliance, and achieve timely closings.</p><p>Responsibilities:</p><ul><li>Advise clients on the legal risks, terms, and structuring of commercial loan transactions, including secured and unsecured lending, syndications, and asset-based financing </li><li>Draft, review, and negotiate a variety of loan documentation, including loan agreements, security instruments, guarantees, and intercreditor agreements </li><li>Conduct legal due diligence on borrowing entities and collateral, including title reviews, lien searches, and analysis of organizational and financial documents </li><li>Ensure all aspects of loan transactions comply with applicable laws, regulations (e.g., UCC, banking regulations), and internal policies </li><li>Manage communications between lenders, borrowers, opposing counsel, and third parties such as title companies and escrow agents to coordinate transaction closings </li><li>Identify and resolve issues that arise during the loan process, facilitating timely solutions to keep transactions on track </li><li>Advise on amendments, workouts, modifications, or restructurings of existing loan agreements as needed </li><li>Keep current with relevant legal developments and market trends impacting commercial lending</li></ul><p><br></p><p> </p>
<p>We’re looking for a results-driven Digital Marketing Specialist to develop, execute, and optimize campaigns across web, social, email, and paid channels. This role is perfect for someone who blends creativity with data, understands how to drive engagement, and knows how to turn insights into action.</p><p> • Plan and execute digital campaigns across social media, email, web, and paid media</p><p> • Manage social channels, create content calendars, and publish engaging posts</p><p> • Build, deploy, and optimize email marketing campaigns and automated workflows</p><p> • Create, test, and improve landing pages for lead generation and conversions</p><p> • Monitor performance metrics across all channels and provide actionable insights</p><p> • Conduct keyword research and support SEO strategy to improve organic visibility</p><p> • Assist with paid campaigns (Google Ads, Meta, LinkedIn, etc.) including targeting, optimization, and reporting</p><p> • Analyze user behavior, website performance, and funnel metrics using tools like Google Analytics and Hotjar</p><p> • Collaborate with design, content, and product teams on cross-functional projects</p><p> • Maintain brand consistency across all digital content and communications</p>
<p>We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Lathrop, California. In this role, you will provide technical support and ensure the smooth operation of computer systems, software, and peripherals. This position is ideal for someone with a strong background in troubleshooting, hardware installation, and user training.</p><p><br></p><p>Responsibilities:</p><p>• Provide prompt and effective support by diagnosing and resolving issues with computer hardware, software, and peripherals.</p><p>• Install and configure hardware components, including servers, personal computers, modems, and other devices.</p><p>• Monitor system performance, identify and address operational issues, and conduct regular preventive maintenance such as backups and equipment cleaning.</p><p>• Train users on the proper use of computer systems, software applications, and web-based technologies.</p><p>• Maintain accurate inventory records of all computer hardware, software, and telecommunications equipment.</p><p>• Cisco Switch configuration (Must have) </p><p>• Analyze and address spyware logs to ensure a secure and efficient computing environment.</p><p>• Research and evaluate emerging technologies, including advancements in hardware, software, and help desk systems, to meet organizational needs.</p><p>• Collaborate with relevant groups and attend meetings to stay informed about industry trends.</p><p>• Provide administrative support for computing systems as needed.</p><p>• Perform additional technical tasks and responsibilities as required.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
<p>We are seeking an adaptable IT Support Specialist with strong technical proficiency to provide critical support across a wide range of end-user technologies. The ideal candidate will be experienced with O365, VMware Horizon VDI, Active Directory, and Microsoft Exchange, and demonstrate a willingness to tackle challenges as they arise. This role requires excellent troubleshooting skills, clear communication, and a commitment to customer satisfaction in a fast-paced environment.</p><p><br></p>
We are looking for a skilled Systems Administrator to join a dynamic team in Greenville, South Carolina. In this Contract to permanent position, you will play a vital role in maintaining, optimizing, and securing the IT infrastructure of a leading plastics manufacturing company. This is an excellent opportunity for an IT specialist seeking to contribute to a fast-paced, innovative environment while advancing their career.<br><br>Responsibilities:<br>• Oversee and maintain server, network, and system performance to ensure reliable and efficient operations.<br>• Conduct regular updates, backups, and patches to protect data integrity and system availability.<br>• Configure, implement, and troubleshoot hardware and software solutions to meet organizational needs.<br>• Provide technical support for users, resolving issues related to operating systems, networks, and applications.<br>• Administer and monitor network security measures, including firewalls, VPNs, and intrusion detection systems.<br>• Collaborate with the IT team to introduce new technologies and enhance existing systems.<br>• Create and maintain detailed documentation for system configurations, procedures, and troubleshooting protocols.<br>• Deliver on-call support for critical outages, including remote assistance and on-site interventions as required.<br>• Manage user accounts and permissions, ensuring proper system access and security compliance.<br>• Train end-users on IT systems and applications while promoting security awareness and best practices.
ESSENTIAL DUTIES<br>• Deliver advanced technical and informational support to users of client's computer systems in a timely, accurate, and courteous manner.<br>• Assist with installing, configuring, and supporting Windows-based equipment and applications within the network environment.<br>• Support the setup and execution of video conferences and firm events.<br>• Help users navigate Zoom, Microsoft Teams, and other video and teleconferencing platforms.<br>• Perform routine maintenance on computers, printers, and other peripherals, including connecting devices to wireless networks, clearing paper jams, replacing toner, and relocating or temporarily setting up equipment.<br>• Ensure all incident tickets are resolved promptly.<br>• Install new software packages on firm devices and assist users in onboarding and becoming proficient with firm technology.<br>• Carry out office setups and relocations as needed.<br>• Assist with hardware and software documentation and inventory tracking.<br>• Follow client's technology standards and all data protection and security awareness policies and procedures.<br>• Support equipment procurement for events through third-party vendors.<br>• Monitor depositions, meetings, and similar proceedings conducted on virtual platforms, providing technical support and assisting clients, videographers, and court reporters with any issues that arise.<br>• Keep the manager updated on project status, problem areas, and user satisfaction.<br>• Perform other related duties as assigned.<br>SKILLS REQUIRED FOR SUCCESS<br>• Strong oral and written communication skills for assisting computer users with questions and issues.<br>• Excellent customer service skills and the ability to work effectively in a challenging environment.<br>• Knowledge of video conferencing systems and web-based conferencing equipment.<br>• Ability to work effectively both independently and as part of a team.<br>• Skill in translating technical information for non-technical users.<br>• Strong organizational skills and the ability to prioritize multiple tasks.<br>• Thorough knowledge of Microsoft Windows and the Microsoft Office Suite.<br>• General understanding of PC LANs and networks, including Windows environments.<br>• Ability to quickly learn new applications and updates to existing systems.<br>EDUCATION AND EXPERIENCE<br>• Experience in the legal field is preferred.<br>• At least three years of experience working in a Windows and network environment.<br>• An associate or bachelor’s degree is preferred but not required.<br>• detail oriented certifications are preferred but not required. Would like to see a MOUS – Microsoft Office User Support or MOS- Microsoft Office specialist Certifications. <br>• Ability to understand procedures and instructions relevant to the IT function.
<p>Job Summary </p><p>The main responsibility of this position is to aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work while providing them with a positive, memorable experience. </p><p> Duties and responsibilities </p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Answering all inbound calls for Perma Pier and BlackTie Plumbing</p><p>• This position is for all conflict resolution of warranty.</p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Responsible to accurately complete and examine of paper and online forms that are required to schedule an Evaluator in CRM system.</p><p>• Review the customer’s location including but not limited to contracts, engineering reports, plumbing tests etc.</p><p>• Coordinate with Drafters on consolidating historical data and requesting clean maps.</p><p>• Complete all warranty transfers by reviewing all paperwork including plumbing test and contracts. These are to be completed within one business day.</p><p>• Customer Service score of 90% or higher after 90 days.</p><p>• Keep the percentage of missed inbound calls below 1%.</p><p>• Rescheduling appointments as necessary due to weather, illness, etc.</p><p>• Outbound calls will be made to customers to ascertain their perception of contact with our company, to rearrange appointments, and to confirm their appointments for the current and/or next day.</p><p>• Communicating with all segments to accurately complete scheduled projects and notify of any delays.</p><p>• Use TEAMS/Slack for all internal communications and answer all requests asap.</p><p>• Uphold company standards by communicating with builders, real estate companies and this is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “contact us/form fills” messages from our website.</p><p>• Ensure all sold repairs are scheduled and completed in their entirety: from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling) within 24 hours of being sold and customer communication ending with follow up after repair completion.</p><p>• Hours are Monday-Friday 8:00 AM-5:00PM, Saturday 10:00 AM-2:00 PM or as needed.</p><p>• Overtime must be approved by a manager of construct capital.</p><p>• This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.</p><p>WARRANTY COORDINATOR </p><p><br></p>
<p><strong>Job Summary</strong></p><p>This role's main responsibility is to assist employees and customers who request scheduled foundation repair work, while ensuring they have a positive and memorable experience.</p><p> </p><p><strong>Duties and responsibilities</strong></p><p>· Ensure all sold repairs are scheduled and completed in their entirety: from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling), to customer communication during the job, ending with follow-up after repair completion. </p><p>· Coordinate scheduling between customers and the operations department for all on-site foundation and plumbing repair activities.</p><p>· Process incoming customer requests, respond promptly and appropriately, and help with customer questions and concerns related to scheduling and job status. These communications will occur through multiple channels, and you will be expected to manage all of them promptly. </p><p>· Manage daily; Operations meetings and changes for (Subcontractors and Crews) assigned to repair jobs for construct capital. (This may include contacting via Teams or the person in charge of the subcontractors. Gerry with “other subs”).</p><p>· Follow up once repairs are completed within one day with the Homeowner, builders, or appropriate responsible party. </p><p>· Partner with operations and schedule work orders or go-backs that must be completed before the job is closed and completed in Service Titan. </p><p>· Document all issues on the SIR or Weather logs. </p><p>· Verify all closing paperwork is in Service Titan. Estimate and invoices match. Our contracts are executed 100%.</p><p>· Request to Close out any Permits for Repair jobs. </p><p>· Customer service for all customers (past, present, and future). </p><p>· All communication/documentation is done internally through teams/Slack. </p><p>· Assist in training new Employees in the Scheduling for Construct Capital.</p><p>· The hours are Monday-Friday 8:00 AM-5:00 PM, Peak Saturday 10:00 AM-2:00 PM and as needed. </p><p>· Other duties may be assigned based on business needs normally associated with an office atmosphere.</p><p> </p>
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p><strong>Summary</strong></p><p>We are seeking a <strong>Monitoring and Incident Response Team Member (MIRT)</strong> to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle Tier 1/2 Service Desk escalations via tickets, phone, or Teams.</li><li>Follow up on outstanding requests and ensure timely resolution.</li><li>Monitor network and services continuously and respond to incidents.</li><li>Coordinate troubleshooting efforts with Network Managers, Engineers, and Service Providers.</li><li>Manage conference bridges for incident resolution and provide after-action reports.</li><li>Close tickets upon resolution and ensure proper documentation.</li><li>Develop and maintain SOPs and other operational documentation.</li><li>Support network devices and assist with incident management processes.</li></ul>
