922 Results for Tech Support Manager Jobs in Secondary

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Tech Support Manager

Pittsburgh, PA
onsite
Permanent / Full Time
110000.00 - 125000.00 USD / Yearly
We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings. Responsibilities: • Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner. • Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders. • Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly. • Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime. • Administer Active Directory tasks such as user account management, permissions updates, and access support. • Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need. • Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies. • Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
2026-10-20T15:48:44Z

Tech Support Manager

Jasper, IN
remote
Temporary / Contract
- USD / Hourly
We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position) Responsibilities:• Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.• Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.• Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.• Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.• Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.• Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.• Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.• Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.
2026-10-20T19:18:43Z

Tech Support Manager

Little Rock, AR
onsite
Permanent / Full Time
60000.00 - 75000.00 USD / Yearly
We are looking for a Tech Support Manager to oversee inventory and asset operations for a fast-paced organization in Little Rock, Arkansas. This role is responsible for ensuring equipment, technology, and operational materials are accurately tracked, properly maintained, and available when needed. The ideal candidate brings a strong command of asset control practices, cross-functional coordination, and data-driven decision-making to improve visibility, compliance, and cost efficiency. Responsibilities: • Oversee the complete asset and inventory lifecycle, from acquisition and intake through assignment, upkeep, auditing, and final disposition. • Maintain dependable inventory records and provide clear, up-to-date tracking of assets across multiple sites or operational areas. • Perform scheduled counts, reconciliations, and compliance reviews to verify accuracy and address inconsistencies promptly. • Evaluate stock levels and usage patterns to identify shortages, excess supply, and aging or outdated inventory before they impact operations. • Partner with procurement, operations, IT, warehouse teams, and external suppliers to support the timely delivery and deployment of equipment and materials. • Manage company-owned assets such as hardware, tools, technology devices, warehouse equipment, and other operational resources. • Establish and refine inventory control methods, documentation standards, and governance practices to strengthen accountability. • Produce reports and analysis on asset utilization, loss prevention, depreciation, and cost-saving opportunities to support planning and budgeting. • Investigate missing, damaged, or mismatched inventory records and implement corrective actions to reduce future discrepancies. • Administer asset identification processes, including tagging, barcode tracking, serial number management, and supporting documentation.
2026-10-21T13:04:32Z

Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000.00 - 950000.00 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-10-23T13:43:43Z

IT Manager

New York, NY
onsite
Temporary / Contract
57.00 - 66.00 USD / Hourly
We are looking for an IT Manager to support a Financial Services organization in New York, New York through a Contract engagement. This position will oversee core end-user technology operations, coordinate external service providers, and strengthen access, device, and productivity systems across the environment. The role is well suited for someone who can balance day-to-day IT administration with process improvement, security-minded oversight, and planning for continued office growth. Responsibilities: • Direct the work of third-party managed service providers to ensure reliable delivery of IT support and infrastructure services. • Oversee employee onboarding and offboarding by preparing equipment, assigning system access, and removing permissions in a timely manner. • Administer Windows-based desktops and laptops, maintaining performance, configuration standards, and user readiness. • Support a workplace where employees operate across multiple devices and endpoints, ensuring consistent access and functionality. • Manage Microsoft 365 applications and related collaboration tools, including account administration and user support. • Evaluate and organize administrative privileges, user roles, and security settings to improve control across systems. • Contribute to governance of AI-enabled tools by managing access permissions and helping define appropriate usage controls. • Lead efforts to move legacy or remotely managed environments toward cloud-based identity and access management solutions, including Microsoft Entra ID. • Create and refine IT policies, documentation, and operational procedures while recommending technology improvements to support expansion.
2026-10-20T18:53:49Z

Customer Service Manager - ENT

Charlotte, NC
onsite
Temporary / Contract
19.00 - 19.93 USD / Hourly
We are looking for a Customer Service Manager - ENT to support customer-facing operations for a Contract position based in Charlotte, North Carolina. This role focuses on guiding service activities before and after delivery, helping customers navigate order status, product availability, scheduling, and issue resolution. The ideal candidate brings strong leadership, clear communication, and a practical understanding of operations, logistics, and service quality in a fast-paced environment. Responsibilities: • Lead one project team or coordinate several smaller teams to deliver responsive support throughout the customer lifecycle • Oversee customer inquiries related to order placement, inventory status, delivery timing, and post-sale service needs • Partner with internal stakeholders across operations, logistics, warehousing, and supply chain functions to resolve service issues efficiently • Monitor service performance and identify opportunities to improve workflows, response times, and overall customer satisfaction • Use CRM and enterprise systems such as SAP R/3 to track requests, maintain accurate records, and provide status updates • Prepare reports, schedules, and service documentation using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint • Support coordination of shipping and delivery activities to help ensure products reach customers according to expectations • Contribute to staffing and team support activities, including coordination related to hiring processes and day-to-day office functions
2026-10-15T12:53:44Z

IT Manager/Director

Hoboken, NJ
onsite
Temporary to Hire
39.59 - 45.84 USD / Hourly
We are looking for a hands-on IT leader to support and strengthen technology operations for an education/ non profit client near Hoboken, NJ. This contract to hire role is ideal for someone with prior education or non profit industry experience who can balance day-to-day technical troubleshooting with broader oversight of systems, vendors, and a small support team. The role requires a strong service mindset, the ability to communicate effectively with faculty, parents, and school leadership, and the confidence to guide infrastructure-related initiatives while remaining actively involved in technical work. Responsibilities:• Provide direct technical support for staff and school users, resolving hardware, software, and connectivity issues in a timely manner.• Oversee daily IT operations while leading and mentoring a small technology team to ensure dependable service delivery.• Administer core systems such as Active Directory and device configurations to maintain secure and efficient user access.• Coordinate with external vendors and infrastructure partners to support network performance, backups, and broader technology needs.• Manage school technology platforms, including an ERP, and help ensure systems are aligned with operational requirements.• Track, prioritize, and follow through on support requests using the existing ticketing process to maintain responsiveness and visibility.• Support the maintenance and improvement of network, server, and endpoint environments across the campus.• Communicate clearly with teachers, parents, and school administrators regarding technical issues, priorities, and solutions.
2026-10-16T17:03:59Z

IT Service Desk Manager

Green Bay, WI
onsite
Permanent / Full Time
100000.00 - 130000.00 USD / Yearly
Robert Half is partnering with a company in the Green Bay area to help them hire an experienced IT Service Desk Manager. Technology is a critical part of the business, and this position plays a key role in making sure employees have reliable, secure, and well-supported systems to do their jobs. This person will lead the team responsible for end-user technology and support services while also driving infrastructure initiatives, operational improvements, and long-term technology planning. The role is a blend of people leadership, service delivery, project ownership, and infrastructure oversight. Success comes from building a strong team, maintaining high service levels, and identifying opportunities to improve both technology and processes across the organization. ResponsibilitiesYou'll oversee the day-to-day delivery of IT support services, ensuring issues are resolved efficiently and escalations receive appropriate attention. You'll help establish priorities for the team, monitor performance, and create an environment focused on accountability, collaboration, and continuous improvement. You'll also help guide infrastructure decisions and technology investments, balancing operational needs with long-term strategy. This includes evaluating new solutions, managing vendor relationships, participating in budgeting activities, and helping leadership make informed technology decisions. Project work is a significant part of the position. You'll partner with stakeholders to evaluate requests, prioritize initiatives, and move projects from planning through implementation. This includes participating in business continuity and disaster recovery efforts, technology lifecycle planning, and broader infrastructure initiatives. In addition, you'll work closely with teams across the business to improve processes, strengthen service delivery, and ensure IT remains aligned with organizational goals.
2026-10-23T22:13:45Z

Enterprise Applications Manager

Daytona Beach, FL
onsite
Temporary / Contract
- USD / Hourly
The Applications Manager is a hands-on technical leader responsible for the administration, support, enhancement, and strategic oversight of the organization's enterprise applications environment. This role combines technical leadership, people management, and advanced database expertise, with a primary focus on SQL development, reporting, analytics, integrations, and application support. The ideal candidate possesses deep SQL expertise, strong analytical capabilities, and the ability to balance hands-on technical execution with team leadership and operational planning. Leadership & Team Management<ul><li>Lead, mentor, and develop a multidisciplinary team responsible for application support, reporting, GIS, CAD, and data analytics.</li><li>Establish priorities, assign workload, and monitor team performance to ensure service levels and business objectives are met.</li><li>Provide technical guidance and coaching to team members while fostering a collaborative, customer-focused environment.</li><li>Serve as the primary escalation point for complex application and data-related issues.</li><li>Coordinate resources, timelines, and deliverables across ongoing support and enhancement initiatives.</li></ul>Application & Database Management<ul><li>Serve as the technical lead for internally developed enterprise applications built on the Microsoft .NET platform.</li><li>Perform hands-on SQL development, database analysis, query optimization, troubleshooting, and reporting.</li><li>Support application functionality through database administration, data validation, and issue resolution.</li><li>Manage application maintenance activities, upgrades, performance tuning, and system enhancements.</li><li>Collaborate with business stakeholders to translate operational requirements into technical solutions.</li></ul>Reporting & Analytics<ul><li>Develop, maintain, and optimize enterprise reporting solutions using SQL and Power BI.</li><li>Support data analytics initiatives by ensuring the availability, accuracy, and integrity of business data.</li><li>Design and maintain data structures, views, stored procedures, and reporting datasets.</li><li>Provide insights and recommendations based on reporting and operational metrics.</li></ul>Integrations & Technical Support<ul><li>Support and troubleshoot XML- and API-based integrations across multiple enterprise systems.</li><li>Monitor and maintain data interfaces to ensure reliable data flow between applications.</li><li>Partner with technical and business teams to identify opportunities for process improvements and automation.</li><li>Assist with the design and implementation of new functionality and system enhancements.</li></ul>Strategic & Operational Responsibilities<ul><li>Balance day-to-day operational support with longer-term application strategy and roadmap planning.</li><li>Evaluate system performance, identify risks, and recommend technology improvements.</li><li>Support governance, documentation, security, and change management processes.</li><li>Participate in project planning and provide light project management oversight for application-related initiatives.</li></ul>
2026-10-19T15:28:46Z

Customer Service Manager

Coppell, TX
onsite
Temporary to Hire
28.50 - 33.00 USD / Hourly
We are looking for a Customer Service Manager to lead guest support operations for a growing brand in the restaurants and catering industry. This contract position with potential for a permanent role is based in Coppell, Texas, and focuses on strengthening guest satisfaction, improving service recovery outcomes, and turning feedback into meaningful operational improvements. The ideal candidate will bring strong communication, vendor management, and analytical skills to help elevate the overall guest experience across the organization. Responsibilities: • Direct the company’s guest feedback and service recovery efforts, setting priorities that support satisfaction, loyalty, and business goals. • Oversee the external guest support provider by monitoring performance, reinforcing quality expectations, and ensuring timely resolution of guest concerns. • Act as the main point of contact between internal teams and the guest service partner, guiding escalations, sharing feedback, and driving ongoing service enhancements. • Manage the full lifecycle of guest communications, including complaints, questions, compliments, and recovery actions, with thoughtful and brand-aligned responses. • Review guest feedback data to uncover patterns, highlight recurring issues, and partner with operations and field leadership on corrective actions. • Maintain the guest feedback system with accurate records, reliable reporting, and consistent data quality standards. • Create and refine response guidelines, communication templates, and messaging approaches that support consistency and protect brand reputation. • Present feedback insights and practical recommendations to leadership to improve service delivery and the overall guest experience. • Foster a culture centered on the guest by encouraging accountability, responsiveness, and continuous improvement across teams.
2026-10-06T16:28:46Z

Purchasing and Customer Service Manager

Fort Atkinson, WI
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
We are looking for a Purchasing and Customer Service Manager to support daily procurement operations and lead a high-quality customer service experience for an organization in the Fort Atkinson, Wisconsin area. This role combines vendor coordination, purchasing oversight, and customer-facing leadership to help keep materials available, orders moving efficiently, and service standards consistently high. The ideal candidate brings sound judgment, strong communication skills, and the ability to improve workflows across purchasing and customer support functions. Responsibilities:• Direct purchasing activities by evaluating supply needs, placing orders, and maintaining appropriate inventory levels to support business operations.• Build and manage vendor relationships, including pricing discussions, order follow-up, and service issue resolution to achieve dependable supply performance.• Oversee customer service processes to ensure timely responses, accurate information, and careful handling of inquiries, concerns, and order-related requests.• Develop and apply procurement practices that promote cost awareness, policy compliance, and efficient purchasing decisions across departments.• Review purchasing data and service trends to identify opportunities for process improvement, stronger supplier performance, and better customer outcomes.• Coordinate with internal teams to align material availability, delivery timing, and customer commitments with operational priorities.• Monitor order status, resolve discrepancies involving shipments or invoices, and ensure records are updated accurately within company systems.• Lead, coach, and support staff involved in purchasing and customer service activities while reinforcing accountability and service excellence.
2026-10-22T14:13:43Z

Help Desk Manager

Portland, ME
onsite
Temporary to Hire
43.54 - 50.41 USD / Hourly
We are looking for an experienced Help Desk Manager to lead end-user support and create a high-quality technology experience for employees in Portland, Maine. This contract-to-permanent position will oversee service desk operations, guide support staff, and strengthen processes that improve responsiveness, communication, and user satisfaction. The role is ideal for someone who combines technical depth with strong leadership and a service-oriented approach in a fast-moving, detail-oriented environment. Responsibilities: • Direct day-to-day support operations by coordinating ticket flow, setting priorities, managing escalations, and ensuring timely follow-through with users. • Track service performance through response targets, operational metrics, and reporting that supports consistent and measurable support delivery. • Act as the senior point of contact for urgent or complex technical problems, driving resolution for issues with broad business impact. • Lead and mentor help desk personnel while fostering a detail-oriented, user-centered support culture focused on accountability and service quality. • Manage external support partners and vendors to confirm expectations are met and support outcomes align with organizational standards. • Create and refine support documentation, knowledge materials, and standard procedures to improve consistency and team efficiency. • Support a broad range of technologies including Microsoft 365, Windows devices, mobile tools, remote access solutions, collaboration platforms, conferencing systems, multifunction devices, and key business applications. • Review ticket patterns and user feedback to identify recurring issues, recommend improvements, and increase overall technology adoption through training and communication. • Work with application owners and technical stakeholders on software rollouts, upgrades, testing, issue escalation, and post-implementation support, including platforms such as iManage where applicable.
2026-10-22T19:43:44Z

IT Manager (Infrastructure)

Madison, WI
onsite
Permanent / Full Time
120000.00 - 150000.00 USD / Yearly
Robert Half is seeking an experienced IT Infrastructure Manager for our partner in the Madison area. This role will lead a team responsible for enterprise infrastructure, systems, networking, and security operations. This role combines people leadership with technical oversight, making it a strong fit for someone who enjoys developing technical teams, improving operational processes, and helping drive infrastructure strategy. Reporting to the Director of IT Infrastructure, this individual will oversee day-to-day operations, support key technology initiatives, and serve as a senior escalation point for complex infrastructure and security-related issues. While remaining technically engaged, the primary focus of the position is leadership, team development, operational excellence, and execution. Key ResponsibilitiesTeam Leadership & Operations<ul><li>Lead, coach, and develop a team supporting network, systems, and security operations</li><li>Manage hiring, employee development, performance management, and workload planning</li><li>Establish priorities, balance operational support with project work, and ensure successful delivery of team objectives</li><li>Foster a culture of accountability, collaboration, continuous improvement, and knowledge sharing</li></ul>Infrastructure & Technical Oversight<ul><li>Provide technical leadership across enterprise infrastructure, networking, systems administration, and security operations</li><li>Act as the senior escalation point for complex incidents and critical production issues</li><li>Guide architectural decisions and infrastructure improvements</li><li>Promote automation, standardization, and best practices throughout the environment</li></ul>Security & Compliance<ul><li>Partner with the team to maintain a secure and reliable infrastructure environment</li><li>Support security operations, incident response, business continuity, and disaster recovery planning</li><li>Contribute to regulatory and compliance initiatives, including HIPAA, SOC 2, and NIST-aligned practices</li></ul> Project & Vendor Management<ul><li>Lead infrastructure projects from planning through implementation</li><li>Collaborate with business and IT stakeholders to prioritize initiatives and communicate progress</li><li>Manage relationships with key technology vendors and service providers</li><li>Assist with budgeting, procurement, and strategic technology planning</li></ul>Process Improvement & Automation<ul><li>Drive operational efficiency through automation and infrastructure modernization</li><li>Support the use of scripting, infrastructure-as-code, and DevOps practices where appropriate</li><li>Ensure documentation, monitoring, change management, and operational standards remain current and effective</li></ul>
2026-09-29T16:58:45Z

Senior Accounting Services Manager

Chicago, IL
onsite
Permanent / Full Time
160000.00 - 165000.00 USD / Yearly
The salary range for this position is $160,000 - $165,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job SummaryThe Senior Accounting Services Manager is the most senior operating leader within the Accounting Services practice, responsible for the strategic direction, team performance, and client outcomes of the firm’s entire bookkeeping and accounting services function. This position ensures the quality, scalability, and consistency of client service delivery across a growing multi-state portfolio, plays a pivotal role in practice strategy and technology adoption, and leads integration of accounting services functions through the firm’s active acquisition program. The Senior Manager mentors the management team, drives continuous improvement, and serves as a key partner to senior firm leadership on growth initiatives. Essential Duties & Responsibilities • Practice Strategy & Leadership: Provide strategic and operational leadership across the full Accounting Services practice, including oversight of all client engagements, team performance, service delivery standards, and practice-wide quality.• Team Management: Lead, develop, and retain a multi-tiered team of managers, supervisors, senior associates, and associates; build a high-performance culture anchored in accountability, client focus, and continuous improvement.• Client Portfolio Oversight: Maintain ultimate accountability for the quality and satisfaction of client relationships across the practice; serve as the firm’s senior escalation point for complex client accounting issues and engagement challenges.• Standards & Process Ownership: Establish and own firm-wide standards and workflows for bookkeeping, financial reporting, client communication, onboarding, and quality review processes.• Acquisition Integration: Drive integration of acquired firms’ accounting services practices into the company model, including onboarding acquired clients, transitioning staff, and standardizing workflows.• Cross-Practice Collaboration: Partner with the tax and advisory practices to ensure seamless, coordinated service delivery and integrated client experiences.• Technology & Automation: Evaluate and implement technology solutions—practice management platforms, cloud accounting tools, workflow automation—that increase team capacity and improve output quality at scale.• Business Development: Partner with firm leadership to define service offerings, scope new client engagements, and support firm growth initiatives.
2026-10-23T17:08:42Z

IT Manager

Sparta, WI
onsite
Permanent / Full Time
110000.00 - 125000.00 USD / Yearly
Robert Half is partnering with a company near Sparta, WI to assist in hiring a hands-on IT Manager to lead technology operations for a growing manufacturing environment. This position offers a blend of technical leadership and day-to-day involvement with infrastructure, cybersecurity, business systems, and strategic IT initiatives. You'll oversee a small but diverse IT team supporting business applications, development, end-user technology, infrastructure, and manufacturing operations. The environment is stable and well organized, providing an opportunity to focus on optimization, modernization, and future growth rather than rebuilding from scratch. What You'll Do<ul><li>Lead and mentor a small IT team consisting of developers, business systems resources, and end-user support personnel</li><li>Manage day-to-day IT operations across infrastructure, networking, cybersecurity, business systems, and end-user technology</li><li>Serve as the primary technical leader for network operations while partnering with an external managed services provider</li><li>Oversee cybersecurity initiatives including risk reduction, security controls, access management, vulnerability remediation, and compliance efforts</li><li>Direct disaster recovery, backup, and business continuity planning activities</li><li>Participate in audit and compliance initiatives while ensuring remediation efforts are completed successfully</li><li>Review existing infrastructure and develop recommendations for system modernization and upgrades</li><li>Support ERP, EDI, and other business-critical applications in partnership with internal stakeholders</li><li>Manage relationships with technology vendors and external service providers</li><li>Develop and execute technology roadmaps that align with business objectives</li><li>Assist with budgeting, project planning, prioritization, and resource allocation</li><li>Serve as the escalation point for complex infrastructure and systems issues</li><li>Drive process improvements, documentation standards, and operational best practices across the IT organization</li></ul>
2026-10-05T20:28:45Z

IT Manager/Director

Ft. Lauderdale, FL
onsite
Permanent / Full Time
140000.00 - 150000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead the firm’s technology operations in Ft. Lauderdale, Florida. This position oversees daily technical support, infrastructure performance, cybersecurity practices, and business-critical applications in a legal environment. The role is ideal for a hands-on technology leader who can balance strategic planning with responsive end-user support while helping the organization maintain secure, reliable, and efficient systems. Responsibilities: •Direct the firm’s overall technology function and serve as the lead resource for IT planning, issue resolution, and operational performance. •Provide timely technical assistance to attorneys and administrative staff by diagnosing and resolving hardware, software, connectivity, and user-access issues. •Support and maintain desktops, laptops, mobile devices, printers, and meeting room technology to ensure dependable day-to-day operations. •Administer the Microsoft 365 environment, including email services, collaboration platforms, file storage, user provisioning, permissions management, and security controls. •Coordinate employee onboarding and separation activities from an IT perspective, including equipment setup, account changes, access management, and protection of firm data. •Maintain and improve network infrastructure across offices, including wireless access, internet service, firewall administration, VPN connectivity, and related systems. •Travel periodically to other office locations to deliver on-site support, complete installations, assist with infrastructure projects, and address technical issues. •Oversee legal and business software platforms, including document management, case-related systems, billing tools, and other core applications used by the firm. •Manage backup processes, disaster recovery readiness, business continuity measures, vendor relationships, technology purchasing, licensing, and IT documentation while identifying opportunities to reduce unnecessary costs. •Develop IT policies, strengthen cybersecurity awareness efforts, support security questionnaires and audits, and assess new technologies such as automation and AI tools for secure productivity improvements.
2026-09-29T16:58:45Z

IT Manager/Director

Lake Forest, IL
onsite
Permanent / Full Time
130000.00 - 160000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead digital workplace operations in Lake Forest, Illinois. This role is responsible for maintaining reliable end-user technology services, improving the employee technology experience, and guiding day-to-day service delivery across core workplace platforms. The ideal candidate brings strong operational leadership, technical depth, and the ability to coordinate effectively with both internal stakeholders and external service partners. Responsibilities: • Oversee the daily delivery of digital workplace services, including endpoint administration, desktop standards, collaboration platforms, and identity-related solutions. • Maintain dependable and consistent IT services by tracking uptime, responsiveness, and overall platform performance against defined service targets. • Partner with internal support groups and third-party providers to align priorities, resolve issues efficiently, and sustain high-quality service delivery. • Direct the handling of incidents, user requests, root cause investigations, and change activities in accordance with established operational procedures. • Review service metrics regularly and lead remediation efforts when performance trends fall short of expected outcomes. • Establish and refine workstation and device management practices to support secure, standardized, and efficient user environments. • Drive operational improvements across digital workplace support processes to enhance service quality and user satisfaction.
2026-10-22T20:54:06Z

Help Desk Manager

the Woodlands, TX
onsite
Permanent / Full Time
120000.00 - 130000.00 USD / Yearly
We are looking for an experienced Help Desk Manager to lead daily support operations and deliver a high-quality IT service experience for end users in The Woodlands, Texas. This role oversees ticket management, team performance, and hands-on support activities while helping maintain reliable access to core systems and user services. The ideal candidate brings strong leadership, sound technical judgment, and a practical approach to improving service desk processes and support outcomes. Responsibilities: • Direct day-to-day help desk operations, ensuring support requests are prioritized, assigned, and resolved within established service expectations. • Guide and support service desk and deskside support staff, providing coaching, performance oversight, and clear direction on incident handling. • Monitor ticket queues and service metrics to identify trends, remove bottlenecks, and improve overall response and resolution times. • Oversee user account administration and access-related support activities within Active Directory, including troubleshooting authentication and permission issues. • Coordinate escalation management for complex technical problems and work closely with internal teams to drive timely resolution. • Maintain and refine ITSM processes for incidents, requests, and service delivery to strengthen consistency and user satisfaction. • Provide hands-on assistance with deskside support needs when required, including diagnosing hardware, software, and end-user issues. • Prepare operational reports and communicate service performance, recurring issues, and improvement opportunities to leadership.
2026-10-07T16:28:49Z

IT Operations Manager

Coldwater, MI
onsite
Permanent / Full Time
95000.00 - 115000.00 USD / Yearly
We are looking for an experienced IT Operations Manager to lead manufacturing technology initiatives that strengthen production performance, quality outcomes, and data visibility across the business in Coldwater, Michigan. This role will guide the strategy, support, and continuous improvement of plant systems, industrial connectivity, and reporting tools while partnering closely with operations, engineering, quality, finance, and IT leaders. The ideal candidate brings a strong mix of technical leadership, operational insight, and business acumen to turn technology investments into measurable results. Responsibilities: • Shape and carry out a manufacturing technology strategy that supports efficiency, product quality, and long-term operational goals. • Direct the performance, maintenance, and enhancement of plant systems, industrial data platforms, and connected manufacturing applications. • Partner with cross-functional leaders to align digital tools and automation efforts with production, quality, engineering, finance, and IT priorities. • Expand the use of reporting and analytics platforms, including Microsoft Fabric and Power BI, to deliver meaningful dashboards and real-time operational insights. • Establish strong practices for manufacturing data collection, system integration, and information accuracy across production, maintenance, inventory, and quality functions. • Lead initiatives that improve equipment performance, reduce waste and downtime, increase throughput, and support data-driven process optimization. • Oversee integration between enterprise business systems and manufacturing technologies to improve traceability, reporting, labor visibility, and compliance support. • Manage technology projects, vendor relationships, and budgets while ensuring implementations are completed on time and within approved spending plans. • Coach and develop technical team members and promote a culture centered on innovation, accountability, and continuous improvement.
2026-10-19T16:04:39Z

IT Manager/Director

Worcester, MA
onsite
Temporary / Contract
43.54 - 50.41 USD / Hourly
We are looking for either a Senior Systems Engineer looking to jump into a director role, or a Director looking for a new role where he can focus on more technical projects. Will lead infrastructure operations and technology support. This role is 100% onsite in Worcester, MA and is suited for a hands-on leader who can guide day-to-day IT performance while shaping reliable, secure, and scalable systems across the organization. The ideal candidate brings strong technical depth across enterprise environments and a practical approach to maintaining hardware, networks, backup solutions, and core system configurations. Responsibilities:• Oversee daily IT operations to ensure stable performance of infrastructure, end-user systems, and core technology services across the organization.• Direct the administration of Active Directory, including user access, group policies, and overall directory health.• Manage backup and recovery processes to protect business data and support continuity in the event of system disruptions.• Lead the support and maintenance of Cisco-based networking environments, monitoring connectivity, security, and performance.• Coordinate installation, upgrades, and troubleshooting for computer hardware used by employees and operational teams.• Establish and maintain configuration management practices to improve consistency, control changes, and reduce system risk.• Partner with internal stakeholders to prioritize technology needs, resolve escalated issues, and align IT services with business goals.• Evaluate infrastructure performance and recommend improvements that strengthen reliability, security, and operational efficiency.
2026-10-06T15:28:46Z

IT Manager/Director

Fort Lauderdale, FL
onsite
Permanent / Full Time
125000.00 - 150000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to serve as the central point of coordination between business teams, external technology providers, and key stakeholders in Fort Lauderdale, Florida. This role is focused on aligning business system needs with vendor-delivered services, guiding technology initiatives, and ensuring support processes run smoothly across the organization. The ideal candidate brings strong leadership in business systems, vendor oversight, and project execution, along with practical knowledge of Microsoft 365, Azure, Entra ID, Power Platform, and Microsoft Fabric. Responsibilities: • Act as the main contact for business users, third-party vendors, and technology partners to align priorities, resolve issues, and maintain effective communication. • Coordinate support operations by managing service requests, access needs, escalations, and follow-through with outsourced IT providers. • Oversee delivery of technology-related projects, ensuring timelines, business expectations, and vendor responsibilities remain on track. • Translate operational and business needs into clearly defined system requirements and work with partners to implement appropriate solutions. • Monitor vendor performance, service quality, and issue resolution to support reliable day-to-day technology operations. • Facilitate administration and governance activities related to Microsoft 365, Azure, Entra ID, Power Platform, and Microsoft Fabric in partnership with technical teams. • Support system updates and business-driven technology changes by coordinating stakeholders, approvals, and implementation activities. • Help ensure control, access, and security considerations are addressed during project planning and service coordination. • Maintain visibility into business system performance, recurring support trends, and opportunities for process improvement.
2026-10-21T12:53:47Z

Service Delivery Manager

Winter Park, FL
onsite
Permanent / Full Time
90000.00 - 115000.00 USD / Yearly
We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency. Responsibilities: • Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met. • Oversee remote desktop support operations to resolve technical issues quickly and effectively. • Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings. • Administer and maintain Azure Active Directory, ensuring secure and efficient user management. • Implement and monitor ITIL processes to improve service delivery and operational excellence. • Lead the deployment and management of Intune for device and application management. • Collaborate with cross-functional teams to align IT services with business needs. • Identify and address areas for improvement in service delivery processes. • Develop and maintain documentation for IT service protocols and procedures. • Train and mentor team members to enhance technical skills and performance.
2026-10-21T13:08:48Z

IT Manager - Manufacturing

Missouri City, TX
onsite
Permanent / Full Time
140000.00 - 160000.00 USD / Yearly
We are looking for an experienced IT Manager to oversee technology operations for a multi-site manufacturing organization in Missouri City or Pearland, Texas area. This position blends technical leadership with day-to-day execution, supporting core business systems, Microsoft 365 services, and enterprise infrastructure for approximately 250 users. The role will work closely with operational teams to strengthen system performance, improve user adoption, and maintain a secure, reliable technology environment. Responsibilities:• Direct the administration, support, and ongoing improvement of the company’s manufacturing ERP platform and related business applications.• Coordinate system enhancements, version updates, and implementation efforts to ensure business tools continue to meet operational needs.• Collaborate with department leaders to refine processes, expand reporting capabilities, and increase effective use of enterprise systems.• Oversee the Microsoft 365 environment, including collaboration tools, messaging services, file platforms, and identity management.• Manage access controls, user accounts, endpoint policies, and hybrid infrastructure to support a secure and productive workforce.• Provide hands-on technical support across networks, servers, endpoints, and production-facing systems while serving as the escalation point for complex issues.• Lead cybersecurity efforts by enforcing security controls, monitoring risk, responding to incidents, and strengthening backup and recovery readiness.• Supervise external technology partners, software vendors, and service providers while improving IT documentation, support processes, and service delivery standards.• Shape and execute an IT roadmap that aligns infrastructure, applications, and support capabilities with business objectives.
2026-10-05T23:18:44Z

HR Generalist/Office Manager

Honolulu, HI
onsite
Permanent / Full Time
70000.00 - 85000.00 USD / Yearly
HR Generalist/Office ManagerRobert Half is partnering with a respected professional services organization to identify an experienced HR Generalist/Office Manager who thrives in a fast-paced, people-focused environment. This is a highly visible role responsible for overseeing day-to-day office operations, human resources administration, payroll processing, vendor management, technology coordination, and employee support. The ideal candidate is resourceful, proactive, and comfortable wearing multiple hats while serving as a trusted internal resource for leadership and staff. Key ResponsibilitiesHuman Resources & Payroll<ul><li>Manage the full employee lifecycle, including recruiting, onboarding, benefits administration, performance management, employee relations, and offboarding.</li><li>Prepare and process semi-monthly payroll through ADP and ensure accurate payroll records and reporting.</li><li>Coordinate payroll adjustments such as terminations, final paychecks, leave-related pay, garnishments, and benefits deductions.</li><li>Maintain HR records and support compliance with applicable employment laws and company policies.</li><li>Assist leadership with employee engagement initiatives, policy updates, and HR-related projects.</li></ul>Office Operations<ul><li>Oversee daily office functions to ensure a productive and professional work environment.</li><li>Manage office procedures, documentation, and operational processes.</li><li>Support leadership with special projects, reporting, and administrative initiatives.</li><li>Serve as a key point of contact for employee questions and operational support.</li></ul>Vendor Management & Procurement<ul><li>Coordinate relationships with office, technology, and service vendors.</li><li>Support contract renewals and identify opportunities for cost savings and operational improvements.</li><li>Research products, software platforms, and service providers, presenting recommendations, costs, and implementation considerations to leadership.</li><li>Resolve vendor-related issues and advocate for the organization's interests when service or contract concerns arise.</li><li>Monitor vendor performance and identify alternative solutions when necessary.</li></ul>Team & Administrative Support<ul><li>Provide guidance and oversight to administrative support staff.</li><li>Help establish priorities, workflows, and service expectations across the office.</li><li>Foster a collaborative, customer-service-oriented workplace culture.</li><li>Support company meetings, communications, presentations, and internal initiatives.</li></ul>Technology Coordination & End-User Support<ul><li>Serve as the first point of contact for common technology issues and employee troubleshooting needs.</li><li>Assist employees with basic software, hardware, mobile device, email, video conferencing, and connectivity issues.</li><li>Coordinate with external IT providers on escalated support requests, system updates, and technology projects.</li><li>Research technology solutions and make recommendations to improve efficiency and user experience.</li><li>Maintain technology-related documentation and assist with user training when needed.</li></ul>
2026-10-23T01:58:42Z

Bookkeeper

Hopkins, MN
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
We are looking for an experienced Part-Time Bookkeeper to join a team in Hopkins, Minnesota. This position will support day-to-day financial operations by keeping records organized, maintaining accurate transactions, and helping the accounting function run smoothly. The role also partners with payroll, HR, tech support, and administrative teams to provide dependable operational support across several business needs. Schedule: Part-Time, 3 Days Onsite per Week Key ResponsibilitiesPayroll & Human Resources (Approximately 50%)<ul><li>Process biweekly payroll accurately and timely.</li><li>Assist with employee onboarding and HR administration.</li><li>Maintain employee records and personnel documentation.</li><li>Support benefits administration and other HR-related activities.</li><li>Ensure payroll and HR processes remain compliant with company policies.</li></ul>Accounting & Operational Support <ul><li>Prepare and process bank deposits.</li><li>Assist with collections and customer account follow-up.</li><li>Complete bank reconciliations.</li><li>Participate in monthly physical inventory counts and inventory tracking.</li><li>Cross-train and provide backup support for:</li><li>Customer invoicing</li><li>Accounts Payable</li><li>Accounts Receivable</li><li>Deposits</li><li>Receiving and entering purchases into the system</li><li>Maintain accurate records and assist with special projects as needed.</li></ul>Technology & Vendor Coordination<ul><li>Serve as the primary liaison between the company and external IT providers.</li><li>Coordinate the purchase and setup of new computers, hardware, and software.</li><li>Communicate with the company's IT relationship manager regarding technical needs and support requests.</li><li>Assist employees with coordinating technology-related requests.</li></ul>
2026-09-28T15:13:44Z

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