- Manage the quality assurance department, directing the work of quality technicians and any other personnel, to satisfy the quality requirements for current business, and future improvements<br> - Develop and execute annual quality goals and objectives that align with overall company goal and long term strategic concerns<br> - Setup and/or maintain ISO 9001, 14001, and 18001 certification and maintain adherence to the quality system<br> - Educate and train employees as to their impact in the quality management system including but not limited to: quality matters, protocol and procedures<br> - Actively direct the corrective actions system for customer complaints/warranties/returns, and internal processes<br> - Work with all departments to develop documentation of processes and procedures<br> - Lead the development of quality and improvement plans that will impact the overall cost of products<br> - Conduct audits, including closing out audit findings, creating audits, finding reports and determine proper corrective and preventive actions.<br> - Prepare organization for audits and certifications<br> - Assist the management team and provide support as necessary<br> - Nurture a philosophy of a quality culture<br> - Follow and comply with all environmental, safety and work rules and regulations<br> - Evaluate, redesign as needed and implement organizational systems<br> - Provide quality based direction to production staff in all facets of operations; such direction will ensure quality and where applicable ensure the safe, efficient and effective operations of the facility<br> - Develop positive relationships and effective lines of communication with suppliers.<br> - Manage the Supplier Quality metrics such as: <br> o Non Conformance Tracking (MRB) <br> § Supplier Corrective Action Requests (SCAR)<br> § Corrective Action and Preventive Action <br> o Work closely with the Purchasing Group to establish and maintain a Supplier Quality Scorecard (This is part of a bigger Supplier Scorecard that includes Delivery, Cost, Partnership, Advanced Quality Planning and Quality)<br> o CM Quality scorecard<br> o Cost Of Poor Quality <br>Participate in new product introduction, or product change projects, assuring that all requisite quality characteristics and requirements are met
<p>Our client is looking for a detail-oriented Quality & HSE to join their team in Willis, Texas. This role involves conducting thorough audits to ensure compliance with quality and safety standards, supporting continuous improvement initiatives, and maintaining certifications. The ideal candidate will bring technical expertise and a commitment to excellence in quality assurance and safety management within a manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Perform regular audits to ensure compliance with industry standards such as ISO 9001, IATF 16949, ISO 14001, and ISO 45001.</p><p>• Oversee quality assurance processes to maintain high standards across an assembly-focused manufacturing plant.</p><p>• Support continuous improvement initiatives by identifying and implementing process enhancements.</p><p>• Ensure the organization meets all regulatory and certification requirements related to safety and environmental health.</p><p>• Collaborate with cross-functional teams to align quality and safety practices with operational goals.</p><p>• Maintain accurate records of audits and inspections, preparing detailed reports for management.</p><p>• Provide guidance and training to team members on quality and safety protocols.</p><p>• Utilize tools like SAP and Six Sigma methodologies to optimize auditing and quality control processes.</p><p>• Monitor workplace safety by conducting safety audits and inspections regularly.</p><p>• Assist in developing and refining company policies to enhance quality and safety performance.</p>
<p>We are looking for an experienced Senior Project Manager to join our team on a long-term contract basis in Cedar Rapids, Iowa. This role involves leading and managing various projects and workstreams within a program, ensuring efficient execution and alignment with organizational goals. The ideal candidate will possess strong communication skills and expertise in strategic planning, change management, and project lifecycle processes.</p><p><br></p><p>Responsibilities:</p><p>• Oversee multiple workstreams and smaller projects within a program, ensuring timely delivery and alignment with strategic objectives.</p><p>• Utilize strategic planning templates and processes to guide project execution and delivery.</p><p>• Develop and manage project plans, including requirements gathering, testing phases, and business readiness.</p><p>• Implement and maintain change control processes to address project scope adjustments effectively.</p><p>• Facilitate communication with executive leadership and key stakeholders, providing updates and addressing concerns.</p><p>• Coordinate user acceptance testing (UAT) and quality assurance (QA) processes to ensure project outcomes meet expectations.</p><p>• Monitor and manage project risks, ensuring proactive mitigation strategies are in place.</p><p>• Collaborate across teams to ensure alignment and seamless execution of program goals.</p><p>• Provide detailed reporting and documentation on project progress to relevant parties.</p><p>• Lead initiatives that enhance stakeholder engagement and streamline program management efforts.</p>
We are looking for an experienced Quality Manager to join our team in Whitehall, Michigan. This role is vital to ensuring operational excellence and maintaining high-quality standards across supply chain processes. The ideal candidate will bring expertise in quality management within the automotive industry and demonstrate strong leadership skills.<br><br>Responsibilities:<br>• Oversee and maintain quality management systems to ensure compliance with industry standards.<br>• Collaborate with supply chain teams to optimize processes and ensure seamless operations.<br>• Monitor and analyze data to identify areas for improvement and implement corrective actions.<br>• Lead quality audits and inspections to verify adherence to established protocols.<br>• Work closely with purchasing teams to manage global supply chain requirements and purchase requests.<br>• Develop and implement strategies to enhance quality and efficiency across supply chain functions.<br>• Train and mentor team members on quality control practices and procedures.<br>• Stay updated with industry trends and regulatory changes to maintain best practices.<br>• Communicate effectively with stakeholders to align quality objectives with organizational goals.
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p> </p>
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p><br></p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
We are looking for a skilled Release Engineer/Manager to oversee the planning, coordination, and execution of software releases in a dynamic and collaborative environment. In this role, you will ensure that releases are delivered efficiently, meet quality standards, and align with organizational objectives. This is a long-term contract position located in West Des Moines, Iowa, within the life insurance industry.<br><br>Responsibilities:<br>• Plan and manage the scheduling and deployment of software releases, patches, and configuration updates.<br>• Coordinate release activities across development, QA, and operations teams to ensure seamless delivery.<br>• Maintain and update the release calendar, communicating schedules, risks, and dependencies to stakeholders.<br>• Ensure all testing, change control, and rollback procedures are followed during the release process.<br>• Collaborate with DevOps and infrastructure teams to enhance and automate release workflows.<br>• Monitor and report release metrics, including deployment success rates and post-release performance.<br>• Identify potential risks in the release process and implement mitigation strategies to ensure compliance with organizational standards.<br>• Regularly provide updates on release status and challenges to leadership and other key stakeholders.
<p>We are looking for a highly skilled QA Analyst to join our team in Southern California. In this role, you will ensure the quality and functionality of enterprise digital platforms by creating and executing both manual and automated tests. This position requires close collaboration with developers, designers, and product managers to deliver seamless digital experiences. This is a long-term contract opportunity for professionals passionate about quality assurance and continuous improvement. This role will be working on a great team 4 days per week in sunny Southern California.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate and verify the functionality of core digital platforms and their integrations.</p><p>• Develop and execute comprehensive test plans, test strategies, and test cases based on business requirements and system documentation.</p><p>• Utilize tools such as Jira and Zephyr to manage defects and generate detailed reports for stakeholders.</p><p>• Perform testing on mobile applications, websites, and backend systems using tools like Appium, Selenium, SoapUI, and PostMan.</p><p>• Define automation strategies and implement automated test scripts using industry-standard tools.</p><p>• Collaborate with cross-functional teams to review user stories, requirements, and risk assessments.</p><p>• Prepare test data and ensure the readiness of the testing environment.</p><p>• Publish testing results and metrics to support informed business decisions.</p><p>• Lead and mentor team members in the development and execution of testing procedures.</p><p>• Promote the adoption of best practices and continuous improvement in testing methodologies.</p>
<p>We are looking for a skilled QA Analyst to join our team in Southern California, as part of a long-term contract position. In this role, you will play a key part in ensuring the quality and performance of digital sales platforms by leveraging both manual and automated testing methods. Collaborating with cross-functional teams, you will contribute to delivering a seamless digital purchasing experience for customers while supporting and enhancing testing frameworks and methodologies.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate the functionality and integrations of the digital retailing platform to ensure optimal performance.</p><p>• Develop and execute comprehensive test strategies, plans, cases, and automated scripts based on business requirements.</p><p>• Collaborate with developers, designers, and product managers to ensure alignment with quality standards.</p><p>• Lead and support testing team members in creating and executing test cases and procedures.</p><p>• Present and socialize testing approaches, metrics, and results to relevant teams and stakeholders.</p><p>• Promote the adoption of industry-standard testing practices and continuous improvement within the testing framework.</p><p>• Prepare and manage test data while ensuring the readiness of test environments for execution.</p><p>• Consolidate and communicate QA deliverables, including defect reports, test results, and coverage metrics.</p><p>• Participate in agile activities such as backlog grooming, sprint reviews, and retrospectives to refine testing processes.</p><p>• Work closely with performance and automation teams to identify scenarios and enhance testing capabilities.</p>
<p>Robert Half is working with a respected client in the Littleton, MA area seeking a Production Manager to join its team. This is a permanent role, reporting into the Director of Operations, managing a staff of more than 10 employees. Our client is looking for candidates from the food & beverage manufacturing space specifically. Familiarity with LEAN manufacturing and continuous improvement is required.</p><p><br></p><p>This role would be on-site 5 days per week. It's a hands on role for a growing business, so dedication to the day to day business is paramount.</p><p><br></p><p>For the right candidate our client is looking to pay the Production Manager a starting base salary up to $140K + bonuses. There's highly competitive benefits too.</p><p><br></p><p>If interested and qualified please apply to this listing ASAP, or email Bill.Nichols@roberthalf. Thanks!</p>
<p>As a Business Systems Analyst / Scrum Master, you’ll play a pivotal role at the intersection of agile delivery, business processes, and technology implementation. You’ll guide cross-functional teams to deliver high-quality solutions while ensuring business requirements are clearly defined, traceable, and aligned with Athene’s strategic goals.</p><p>Our technology ecosystem spans multiple platforms, business lines, and integration points — success in this role means balancing structured analysis with agile adaptability. You’ll partner with product owners, technology leaders, application developers, quality assurance testers, and other stakeholders to ensure solutions deliver meaningful, measurable value.</p><p>This is a hands-on, high-impact role in a fast-paced environment where curiosity, communication, and ownership drive results.</p><p><br></p><p>Accountabilities</p><p>• Drive clarity and documentation — capture detailed functional and technical requirements, workflows, and process and technology dependencies across systems and integration points.</p><p>• Translate business strategy into execution — work with business and technology leaders to define clear user stories, acceptance criteria, and sprint goals aligned to enterprise priorities.</p><p>• Facilitate agile delivery — lead sprint ceremonies (planning, stand-ups, reviews, retrospectives) and coach teams in Agile principles to promote continuous improvement and accountability.</p><p>• Bridge communication across functions — ensure seamless collaboration between products owners, technology leaders, project managers, developers, QA, and other roles and teams as needed.</p><p>• Balance agility and structure — manage iterative delivery in an Agile/Scrum framework while applying structured analysis where appropriate for compliance and traceability.</p><p>• Enable transparency and decision-making — track metrics and report on sprint progress to stakeholders.</p><p>• Champion alignment — communicate complex business or technical concepts in simple, actionable terms for diverse audiences.</p><p>• Promote continuous improvement — identify opportunities to enhance team performance, process efficiency, and product quality.</p><p>• Remove impediments to team progress by proactively identifying, tracking, and resolving blockers that hinder delivery.</p><p>• Drive on-time delivery by ensuring the team meets committed sprint and project dates, facilitating alignment across stakeholders, and escalating risks when necessary.</p>
<p><strong>Software Engineer II</strong></p><p><strong>Location:</strong> Remote</p><p><strong>Type:</strong> 26 Week Contract</p><p><strong>Experience Level:</strong> Mid-Level (2–4 years)</p><p><strong>Security Clearance Required:</strong> Public Trust</p><p><br></p><p><strong>About the Role</strong></p><p>We’re seeking a <strong>Software Engineer II</strong> to join our team and contribute to the design, development, testing, and maintenance of software systems and tools. This role involves working across the full software development lifecycle, applying industry best practices to build and enhance software-intensive products and infrastructure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Build and enhance software applications and tools, ensuring scalability, performance, and maintainability.</li><li>Conduct unit, integration, and system testing; troubleshoot and resolve software defects and performance issues.</li><li>Collaborate with stakeholders to gather and analyze software requirements, ensuring alignment with business and technical goals.</li><li>Evaluate and ensure software compatibility with various hardware platforms and configurations.</li><li>Apply software engineering principles and best practices throughout the development lifecycle—from planning and design to deployment and maintenance.</li><li>Work closely with cross-functional teams including project managers, QA engineers, and other developers to deliver high-quality solutions.</li><li>Create and maintain technical documentation for code, processes, and system configurations.</li><li>Identify opportunities for process optimization and contribute to the evolution of development standards and practices.</li></ul>
<p>Chris Preble is working with a Syracuse manufacturing client of his that is seeking a proven leader to drive operational excellence and spearhead a lean transformation across its production operations. This role will combine hands-on management with strategic leadership, overseeing day-to-day production while embedding a continuous improvement culture throughout the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead all aspects of production operations, ensuring safety, quality, delivery, and cost targets are consistently met.</li><li>Drive lean manufacturing initiatives, including value stream mapping, 5S, Kaizen, SMED, and visual management, to optimize efficiency and reduce waste.</li><li>Partner with leadership to design and execute a multi-year lean transformation roadmap.</li><li>Establish key performance indicators (KPIs) for production, track results, and implement corrective actions where needed.</li><li>Champion a culture of continuous improvement, engaging and training staff at all levels in lean principles and problem-solving methods.</li><li>Ensure compliance with regulatory, environmental, and safety standards.</li><li>Collaborate with engineering, supply chain, and quality teams to improve workflows and implement best practices.</li><li>Provide coaching, mentoring, and leadership to supervisors and production staff to build high-performing teams.</li><li>Identify opportunities for technology adoption and process automation to support long-term scalability.</li></ul><p><br></p>
<p>We are looking for a skilled Software Engineer to join our dynamic team in Dallas, Texas. In this role, you will design, develop, and implement scalable web applications using modern technologies. The ideal candidate will have strong expertise in both backend and frontend development, with a focus on delivering high-quality solutions that meet business needs.</p><p><br></p><p>Responsibilities:</p><p>• Develop robust backend systems and services using C# and .NET Core/.NET 6+ to support application functionality.</p><p>• Build responsive and dynamic user interfaces with modern JavaScript frameworks.</p><p>• Create, optimize, and manage database schemas, stored procedures, and queries in SQL Server.</p><p>• Collaborate effectively with cross-functional teams, including product managers, designers, and QA engineers, to ensure project success.</p><p>• Conduct code reviews, participate in architecture discussions, and contribute to technical planning.</p><p>• Monitor and enhance application performance, scalability, and security to maintain high standards.</p><p>• Mentor entry level developers and provide guidance to improve coding practices and processes.</p><p>• Develop and integrate RESTful APIs and microservices to support application features.</p><p>• Leverage CI/CD pipelines and version control systems like Git to streamline development workflows.</p>
<p><strong>Software Developer</strong></p><p>We are seeking a versatile <strong>Software Developer</strong> to build, optimize, and support applications across our technology stack. This role is ideal for someone who enjoys writing code, solving problems, and contributing to high-quality software solutions. The ideal candidate will be detail-oriented, collaborative, and eager to grow into more advanced development responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Develop new software features using modern programming languages and frameworks</li><li>Maintain and enhance existing applications and services</li><li>Write clean, maintainable, well-structured code following best practices</li><li>Collaborate with other developers, QA teams, and product managers</li><li>Build APIs, integrations, and backend services</li><li>Debug application issues, performance problems, and system defects</li><li>Participate in sprint planning, technical discussions, and architecture reviews</li><li>Support deployments through CI/CD tools and version control</li><li>Maintain documentation for code, API endpoints, and application architecture</li></ul><p><br></p>
We are seeking a skilled Medical Biller/Collections Specialist to join our team in Dallas, Texas. In this Contract to permanent position, you will play a critical role in managing accounts receivable, ensuring accurate insurance filings, and maintaining compliance with healthcare regulations. This opportunity is ideal for professionals who excel in a fast-paced healthcare environment and possess strong organizational and communication skills.<br><br>Responsibilities:<br>• Analyze and manage daily work queues for accounts that are overdue by more than 31 days.<br>• Audit account details to confirm proper insurance filings and verify patient balances before initiating collection efforts.<br>• Monitor aging reports and determine the status of unpaid claims starting from the 45th workday after the date of service.<br>• Submit appeals using approved templates and forward medical or coding denials to the QA Department for review.<br>• Facilitate secondary insurance filings and ensure explanations of benefits are properly documented.<br>• Establish payment arrangements with patients, adhering to timelines and policies.<br>• Conduct skip tracing for accounts requiring additional investigation.<br>• Send collection letters or statements to patients in accordance with office policies.<br>• Maintain a secure and organized workspace in compliance with privacy laws, including HIPAA regulations.<br>• Collaborate with the Manager and Compliance Committee to uphold the organization’s Compliance Program.
