<p><strong>Description</strong></p><p>Robert Half is hiring a Customer Service Representative to support our client's customer-facing operations. This contract role is ideal for candidates who thrive in a fast-paced, people-oriented environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely manner.</li><li>Resolve customer issues and escalate complex concerns as needed.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Process orders, returns, and account updates.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul><p><br></p>
We are looking for an experienced Customer Experience Specialist to support graduation events in Bloomington, Indiana. This Contract position is ideal for someone who enjoys helping guests, keeping activities organized, and creating a smooth experience during live event operations. In this role, you will guide graduates through staging areas, assist the photography team, and help maintain an orderly flow throughout each event. Event assignments are typically short in duration, with most lasting around two hours after start time, while a minimum of four paid hours is provided per event.<br><br>Responsibilities:<br>• Support photographers during commencement-style events by guiding graduates into the correct positions and helping the line move efficiently as names are called.<br>• Provide clear direction to students and guests so they know where to wait, when to move forward, and how to prepare for photos on stage.<br>• Monitor attendance or call lists and mark graduate names accurately as participants are processed through the event.<br>• Assist with small appearance adjustments, such as straightening tassels when needed, to help ensure photo readiness.<br>• Hand out and collect name cards and other event materials while keeping supplies organized and accessible.<br>• Distribute promotional or informational cards as requested and answer basic questions in a courteous, attentive manner.<br>• Help prepare event spaces by setting up equipment and materials before the ceremony and packing them away afterward.<br>• Maintain an attentive presence throughout the event while supporting an organized, welcoming guest experience.
We are looking for an organized and service-oriented Office Manager to support daily operations and help create a productive, welcoming workplace in Washington, District of Columbia. This contract opportunity with permanent potential is ideal for someone who enjoys balancing administrative coordination, front-desk support, vendor oversight, and office logistics while serving as a dependable resource for staff and visitors. The role requires sound judgment, strong follow-through, and a commitment to maintaining an efficient environment that supports the organization’s mission and day-to-day needs.<br><br>Responsibilities:<br>• Oversee daily office operations to keep the workplace running smoothly, efficiently, and professionally.<br>• Welcome guests, manage front-desk activity, and serve as a central point of contact for staff, consultants, and visitors.<br>• Coordinate office supply purchasing, monitor inventory levels, and ensure essential materials remain stocked and organized.<br>• Manage vendor relationships, schedule service visits, and follow up on building maintenance needs to support a safe and functional office environment.<br>• Provide basic administrative support related to invoices and accounts payable, including tracking documentation and coordinating with internal stakeholders.<br>• Assist with planning and executing meetings, events, and workplace logistics to ensure successful day-to-day operations and special activities.<br>• Respond to tenant or office-related requests promptly and help resolve operational issues with a high level of customer service.<br>• Support program and donor-related administrative tasks as needed while maintaining professionalism, discretion, and accuracy.
<p>Robert Half has an exciting temp to hire position for one of our top clients in Millbrae. Our client is seeking a highly organized, proactive, and detail-oriented <strong>Office Management & Field Operations Administrative Assistant</strong> to provide critical support across office operations and executive level field leadership. This is an exciting opportunity for an administrative professional who thrives in a fast-paced environment, enjoys balancing multiple priorities, and takes pride in creating efficient systems that keep teams running smoothly.</p><p><br></p><p>This role offers a unique blend of office management, executive support, event coordination, and operational administration, making it ideal for someone who enjoys both people-facing responsibilities and behind-the-scenes problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Office Management & Administrative Support</p><ul><li>Provide direct support to the Executive Assistant and Bay Area Group Leaders</li><li>Oversee daily office operations, ensuring a professional, organized, and welcoming workplace environment</li><li>Manage office deliveries, kitchen inventory, vendor coordination, and workspace upkeep</li><li>Support reception duties, light phone coverage, and shared workspace resources such as copier stations</li><li>Coordinate office meeting logistics for trainings, team meetings, employee events, and social gatherings</li><li>Arrange catering, facility setup, and post-event cleanup services as needed</li><li>Process invoices and manage vendor communications for office-related services and utilities</li><li>Assist with planning and execution of regional events, including business meetings, employee resource group events, company celebrations, and seasonal gatherings</li><li>Support onboarding for new hires and interns by tracking materials, equipment, and first-day readiness</li><li>Provide direct administrative support to the Division VP of Field Operations</li><li>Partner with senior leaders, including Field VPs and Directors, to coordinate schedules and priorities</li><li>Manage travel arrangements including flights, accommodations, and meeting logistics</li><li>Coordinate executive leadership visits, business meetings, and strategic planning sessions</li><li>Prepare reports by gathering, reviewing, correcting, and analyzing data</li><li>Collaborate with business development and marketing teams on presentations and materials for leadership meetings</li><li>Organize meeting agendas, attendance tracking, document sharing, and follow-up action items</li><li>Record and distribute leadership meeting minutes</li></ul><p><br></p>
<p>We are looking for a Workplace Exp Coordinator to support daily front desk and workplace operations at an onsite location in Denver, CO. This contract position is ideal for someone who enjoys creating a welcoming environment for employees and visitors while keeping office services organized and running smoothly. The role combines customer-facing support, administrative coordination, event assistance, and vendor communication to help maintain a positive and efficient workplace experience.</p><p><br></p><p>Responsibilities:</p><p>• Welcome employees, guests, and visitors with a detail-oriented approach while managing check-in activities, visitor access, and parking pass distribution in alignment with site security procedures.</p><p>• Support front desk and workplace service operations by handling mail, office supply coordination, onboarding support, and other general administrative tasks needed for day-to-day office function.</p><p>• Arrange workplace logistics such as dining reservations, business-related activities, and service requests to ensure timely support for internal stakeholders.</p><p>• Enter, monitor, and follow up on janitorial and maintenance requests, coordinating with the appropriate teams to help resolve facility-related needs.</p><p>• Plan and assist with onsite meetings and events by organizing space reservations, room setup and breakdown, and delivery of required materials or supplies.</p><p>• Respond to employee, guest, and coworker questions or concerns with a customer-focused mindset, providing clear resolutions or escalating issues when appropriate.</p><p>• Work closely with external vendors and service providers to support workplace needs and confirm services are delivered as expected.</p><p>• Follow building-specific emergency and safety procedures, notifying the proper contacts when issues arise to help protect all occupants.</p><p>• Communicate routine and moderately detailed information clearly to team members and stakeholders while carrying out assigned processes and established procedures.</p>
We are looking for a detail-oriented sales support specialist to help strengthen customer relationships and drive revenue growth from a defined business portfolio in Houston, Texas. This Long-term Contract position is ideal for someone with extensive B2B sales experience in technical or electronic products and a strong ability to identify opportunities, develop solutions, and close business with confidence. The role requires a strategic, organized approach to account management, along with consistent communication, reporting, and collaboration across sales and customer service teams.<br><br>Responsibilities:<br>• Expand revenue within an assigned customer portfolio by proactively contacting clients, identifying needs, preparing solutions, and advancing opportunities through to order completion.<br>• Use internal sales platforms to organize accounts, plan follow-up activity, track buying patterns, generate estimates, and process customer orders accurately.<br>• Evaluate customer requirements and recommend suitable products while increasing awareness of the company’s broader offerings and related solutions.<br>• Maintain complete and accurate records of customer conversations, sales activity, and account updates within the company’s systems.<br>• Provide management with timely updates on pipeline progress, sales activity, and account performance through regular reporting.<br>• Take part in training programs and team meetings to stay current on products, sales practices, and business priorities.<br>• Work with sales leadership and customer service partners to address customer concerns, investigate issues, and support effective resolutions.<br>• Surface unmet customer demand and share market feedback with Sales and Marketing to support expansion of the product portfolio.<br>• Partner with sales management on larger opportunities to improve win rates and accelerate account growth.
<p>We are looking for an Office Services Associate to support day-to-day administrative and document service operations for a client site. This is a Contract position suited for someone who is organized, service-oriented, and comfortable working in a fast-paced, detail-focused environment. The role focuses on handling copy, mail, scanning, and related office support activities while maintaining accuracy, confidentiality, and timely turnaround. You will also contribute to a smooth workplace experience by assisting with additional front-of-house and operational support needs as required.</p><p><br></p><p>Responsibilities:</p><p>• Maintain accurate service records and verify that all work requests are complete before starting assignments.</p><p>• Process copying, scanning, mail handling, and intake tasks in accordance with established service standards and site procedures.</p><p>• Organize incoming assignments by urgency and production requirements to ensure work is completed in the correct sequence.</p><p>• Communicate proactively with supervisors or client contacts regarding deadlines, job status, and service-related issues.</p><p>• Deliver completed work within agreed turnaround times while balancing multiple priorities throughout the day.</p><p>• Identify and resolve routine equipment issues, and escalate more complex problems when needed.</p><p>• Conduct quality checks on completed materials to confirm accuracy, presentation, and compliance with instructions.</p><p>• Replenish paper, toner, and other production supplies while operating equipment in a careful and cost-conscious manner.</p><p>• Handle sensitive documents with discretion and follow both company and client policies at all times.</p><p>• Support additional office services needs, which may include reception, hospitality, audio/visual assistance, or other administrative functions as assigned</p>
Accounting Supervisor Location: Calabasas, CA Industry: Real Estate Robert Half is partnering with a leading national real estate firm to recruit a highly motivated Accounting Supervisor specializing in Accounts Receivable for their Finance & Accounting department. As the Accounting Supervisor, you will report directly to the Senior Director and play a critical role in a dynamic, fast-paced environment. This position oversees the invoicing, collections, and account management processes, as well as the administration of support programs and reimbursement agreements. Key Responsibilities: Manage and execute invoicing, collections, and reconciliations Track and administer internal client support and contractual agreements Review and process new support service requests (staff, parking, legal, marketing, etc.) Receive and record reimbursements via checks, ACH, or EFT Collaborate with payroll and field offices to gather documentation and recharge expenses appropriately Review and approve expense reimbursement requests Prepare journal entries and reconcile general ledger accounts Serve as a point of contact for office inquiries; resolve and reduce delinquent accounts Work closely with legal to address delinquent/at-risk accounts and ensure accurate reserves Make recommendations to improve invoicing and collection procedures Ensure compliance with policies and procedures
<p>We are looking for a motivated and detail-oriented Regional Sales Manager to join our team. In this role, you will support the growth of customer relationships and ensure sales targets are met through exceptional service and adherence to company policies. This position offers an opportunity to work closely with cross-functional teams while contributing to the success of our manufacturing operations.</p><p><br></p><p>Responsibilities:</p><p>• Establish and maintain strong relationships with both new and existing customers, providing product knowledge, technical support, and timely quotations.</p><p>• Ensure high-quality outcomes by adhering to company standards, recommending process improvements, and addressing challenges as they arise.</p><p>• Prepare detailed quotations aligned with company policies and sales strategies, incorporating customer and partner insights.</p><p>• Promote complementary products by explaining technical features and adhering to ethical guidelines.</p><p>• Stay informed about new products and industry developments to better support customers.</p><p>• Collaborate effectively with internal teams including operations, shipping, sales, finance, and management to share updates, forecasts, and reports.</p><p>• Prepare and deliver consistent weekly and monthly reports to support strategic decision-making.</p><p>• Contribute to team objectives by exploring opportunities to enhance processes and deliver innovative solutions.</p>
<p>We are looking for a detail-oriented Front Desk Coordinator to join our team in Menlo Park, California. In this contract position, you will play a key role in delivering exceptional guest services while managing reservations and administrative tasks and supporting the Senior Reservation Specialist,. This role requires strong organizational skills, excellent communication abilities, and a commitment to providing outstanding customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Process reservations, modifications, and cancellations with accuracy and efficiency.</p><p>• Maintain detailed guest records and profiles using Opera Cloud and other organizational systems.</p><p>• Assist with group bookings, including managing room blocks, confirmations, deposits, and billing.</p><p>• Provide high-quality guest service at the front desk and ensure thorough follow-up.</p><p>• Facilitate seamless communication between guests and internal teams to address inquiries and resolve issues.</p><p>• Support training initiatives led by the Senior Reservation Specialist to enhance team capabilities.</p><p>• Utilize tools such as Opera Cloud and Salesforce/Delphi to manage workflows and ensure operational excellence.</p><p>• Maintain a positive work environment, including adhering to business attire standards and utilizing on-site amenities.</p><p>• Participate in virtual interviews and collaborate with the Director of Sales & Marketing as needed.</p>
<p>Our client in the South Side of Pittsburgh, PA is hiring for English and Bilingual Customer Service Representative for a contract to hire job opportunity. There will be an OHIO class in Canfield on Tuesday, 5/19/26 and a Pittsburgh Class on Wednesday, 5/20/26. Please note you must be onsite to pick up equipment and training for the first day. The Pittsburgh location has free parking provided and they are also bus accessible! The Ohio location will be a meet up spot at a hotel in Canfield, OH. </p><p><br></p><p>After DAY 1, the position is remote. Must be living in PENNSYLVANIA OR OHIO. Training schedule: 8:15AM - 4:45PM (Monday - Friday) ideally the first 24-30 business days. Permanent schedule would be sometime between 9:00AM - 5:30PM (Monday - Friday). </p><p>o English speaking day shift: $16</p><p>o Bilingual speaking day shift: $18</p><p><br></p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</p><p><br></p><p><br></p>
We are looking for a highly organized and detail-oriented Sales Assistant to join our team on a long-term contract basis in Williamsville, New York. In this role, you will play a key part in ensuring accurate and efficient processing of sales orders while supporting a dynamic sales team. This position requires strong analytical skills, adaptability, and the ability to work independently to meet deadlines and optimize team performance.<br><br>Responsibilities:<br>• Process sales orders with accuracy and efficiency, ensuring timely delivery to meet customer expectations.<br>• Collaborate with sales representatives and management to coordinate order changes and address customer needs.<br>• Monitor account activity for assigned groups and provide insights through regular reporting on market trends, sales outcomes, and team performance.<br>• Manage leads and order activities within specific account sizes or geographic territories, ensuring smooth workflow.<br>• Prepare product or service quotes for prospective clients and support pre-sales activities.<br>• Verify the accuracy of orders and address discrepancies to maintain high-quality service standards.<br>• Track data using monitoring tools and create detailed reports for management decision-making.<br>• Resolve non-routine issues by analyzing situations and providing effective recommendations.<br>• Ensure compliance with organizational policies and procedures while working independently on assignments.<br>• Communicate effectively with internal and external stakeholders to ensure alignment and progress.
We are looking for an Account Manager to support customer relationships and coordinate closely with internal teams in Simpsonville, South Carolina. This position plays a key role in aligning customer needs with sales activity, product development efforts, and operational execution. The ideal candidate brings strong communication skills, sound commercial judgment, and the ability to keep multiple priorities moving in a fast-paced textile manufacturing environment.<br><br>Responsibilities:<br>• Build and maintain strong day-to-day relationships with customers, serving as a reliable point of contact for account-related needs.<br>• Partner with sales leaders and research teams to translate customer requests into clear internal actions and timely follow-up.<br>• Coordinate with planning, logistics, and plant personnel to help ensure orders move efficiently from request through delivery.<br>• Monitor account activity, track open issues, and drive resolution by collaborating with the appropriate cross-functional teams.<br>• Prepare and communicate updates on order status, customer concerns, and business priorities to internal stakeholders.<br>• Support the sales organization by helping manage account details, documentation, and communication tied to ongoing business opportunities.<br>• Work across supply chain functions to address service challenges, delivery questions, and other operational matters affecting customers.
We are looking for a dependable Office Assistant to join a team in a contract-to-permanent position. This permanent opportunity is ideal for someone who enjoys supporting people, managing administrative tasks, and delivering a positive service experience in a busy setting. The role offers training and is well suited for candidates with prior administrative experience, strong computer skills, and a customer-focused approach.<br><br>Responsibilities:<br>• Welcome and assist individuals by answering questions, providing guidance, and ensuring a positive service experience.<br>• Process applications accurately while reviewing details, organizing records, and maintaining complete documentation.<br>• Handle incoming calls and respond to routine inquiries in a courteous and timely manner.<br>• Scan, file, and manage documents to support efficient office operations and accurate recordkeeping.<br>• Perform a range of clerical tasks such as data entry, correspondence support, and general administrative coordination.<br>• Use Microsoft Office and other computer-based tools to track information, prepare materials, and update records.<br>• Support a fast-paced workflow by managing multiple priorities while maintaining accuracy and attention to detail.
<p>We are looking for a personable and results-driven Client Advisor / Sales Specialist to support customers in Honolulu, Hawaii as they explore flooring and home improvement solutions. In this role, you will build strong client relationships, provide thoughtful product guidance, and help turn showroom visits and inquiries into successful sales. This opportunity is ideal for someone who enjoys a consultative sales environment, stays organized through every stage of the order process, and works well across teams. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling Erica Huggins at 808.452.0256.</p><p><br></p><p>Responsibilities:</p><p>• Welcome showroom visitors with a detail-oriented, customer-focused approach and help them identify products that match their needs and preferences.</p><p>• Lead customers through a structured consultative sales experience, offering recommendations and answering questions to support confident purchasing decisions.</p><p>• Expand sales activity through regular outreach, timely follow-up on inquiries, and continued engagement with past customers to encourage repeat business and referrals.</p><p>• Oversee customer orders from initial selection through completion, ensuring details are accurate and progress stays on schedule.</p><p>• Develop new business opportunities by cultivating referral sources, connecting through networking efforts, and responding to incoming leads.</p><p>• Partner with internal teams such as production and operations to coordinate service delivery and maintain a smooth customer experience.</p><p>• Maintain strong knowledge of available products and help keep showroom presentations organized, current, and appealing to visitors.</p><p>• Use company sales tools and systems to document leads, monitor follow-up activity, and track progress toward sales goals.</p>
We are looking for a highly motivated Customer Service Representative to join our team in Shawano, Wisconsin. This contract position is ideal for individuals with excellent interpersonal skills and a passion for delivering exceptional service. The role involves engaging with customers, processing applications, and ensuring smooth communication across various channels.<br><br>Responsibilities:<br>• Process customer applications accurately and efficiently, ensuring all required information is captured.<br>• Provide timely and detail-oriented responses to inbound and outbound customer inquiries.<br>• Maintain detailed records of customer interactions and transactions using internal systems.<br>• Manage order entry tasks, ensuring data accuracy and adherence to established procedures.<br>• Deliver outstanding service by addressing customer needs and resolving issues effectively.<br>• Collaborate with team members to improve customer service processes and workflows.<br>• Handle a high volume of calls in a call center environment while maintaining a focus on accuracy and quality.<br>• Uphold the organization’s mission and values in every interaction, particularly within the non-profit sector.
<p>We are looking for a Facilities Assistant on an as need basis to provide hands-on office and workplace support for a contract position based in New York, New York. This role is ideal for someone who enjoys a fast-paced, highly active environment and can help keep shared spaces organized, clean, and ready for employees and guests. The position works closely with the Workplace Experience Manager and requires a detail-oriented approach, strong service skills, and the ability to handle physical tasks throughout the day.</p><p><br></p><p>Responsibilities:</p><p>• Maintain office readiness by replenishing pantry, kitchen, and refrigerator supplies throughout the day.</p><p>• Support daily facility operations by removing waste, tidying common areas, and helping keep the workplace clean and presentable.</p><p>• Assist with event and meeting setup, including preparing conference rooms and restoring spaces after use.</p><p>• Handle mailroom and general office support tasks to ensure smooth day-to-day operations.</p><p>• Move deliveries, supplies, and boxes as needed while helping with light loading and unloading activities.</p><p>• Manage kitchen upkeep by clearing catering items, organizing supplies, and operating dishwashing equipment when required.</p><p>• Walk the office floor regularly to identify service needs and respond quickly to workplace requests.</p><p>• Interact effectively with clients, visitors, and employees while representing the workplace team in an experienced manner.</p>
We are looking for an organized Administrative Assistant to support daily office operations. This contract opportunity has the potential to become permanent and is ideal for someone who brings strong administrative experience, delivers excellent customer service, and communicates professionally in a fast-paced environment. The right candidate will help keep workflows running smoothly while serving as a reliable point of contact for internal teams and external callers.<br><br>Responsibilities:<br>• Manage day-to-day administrative activities to ensure efficient office support and consistent follow-through on priorities.<br>• Answer incoming calls with professionalism, provide accurate information, and route inquiries to the appropriate contacts.<br>• Coordinate schedules, meetings, and general correspondence while maintaining organized records and documentation.<br>• Assist with data entry, filing, and preparation of reports, forms, and other business materials as needed.<br>• Greet visitors and respond to service-related questions in a courteous and helpful manner.<br>• Monitor office communications and help resolve routine issues by connecting employees or customers with the right resources.<br>• Support team members with clerical tasks, follow-up items, and other operational needs to maintain productivity.
<p>We are looking for a dedicated <strong><u>Customer Service Representative</u></strong> to join our team in <strong><u>Plano, Texas. </u></strong>This is a <strong><u>Contract to permanent opportunity</u></strong>, offering the potential for long-term growth and career advancement. The ideal candidate will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a high standard of attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries through various communication channels, ensuring clarity and accuracy in all interactions.</p><p>• Collaborate with internal teams to address and resolve customer concerns or grievances in a timely manner.</p><p>• Maintain up-to-date knowledge of company processes, products, and services to provide accurate information to customers.</p><p>• Escalate complex issues to appropriate leadership or departments while ensuring follow-up for resolution.</p><p>• Document customer interactions and feedback accurately in the system for future reference and quality assurance.</p><p>• Adhere to company policies, procedures, and legal requirements while delivering exceptional service.</p><p>• Identify opportunities to improve customer service processes and share suggestions with leadership.</p><p>• Remain composed and attentive to detail when managing challenging customer situations or high volumes of inquiries.</p><p>• Assist other departments with customer-related tasks as needed to support overall business objectives.</p>
We are looking for a strategic and efficient Public Relations Manager to shape and elevate our external voice in the aerospace industry. Based in Torrance, California, this role will drive earned media efforts, strengthen brand positioning, and turn complex technical accomplishments into stories that connect with customers, industry audiences, and the broader market. The ideal candidate brings a mix of strong writing ability, media savvy, and program leadership, with the confidence to build communications plans that support business objectives and increase visibility. This is an excellent opportunity for a communications specialist ready to take ownership of high-impact initiatives and help define how an aviation leader is represented globally.<br><br>Responsibilities:<br>• Create and manage an annual public relations strategy that supports major business priorities, product activity, and brand objectives.<br>• Plan and execute communications initiatives by selecting the right mix of media outreach, events, and content to achieve defined goals.<br>• Set measurable performance indicators for campaigns and evaluate results through reporting on visibility, sentiment, and broader business impact.<br>• Oversee public relations projects from early planning and budget coordination through execution, analysis, and post-campaign review.<br>• Build a clear and compelling brand story that reinforces the company’s position as a trusted leader in mission-driven aviation solutions.<br>• Develop and maintain relationships with journalists, editors, and industry influencers across aviation, manufacturing, and business media.<br>• Secure meaningful press coverage through timely pitching, responsive media engagement, and well-prepared interview coordination.<br>• Prepare high-quality communications materials such as press releases, executive messaging, feature content, newsletters, and contributed articles while ensuring AP Style accuracy.<br>• Identify noteworthy developments across engineering, production, and business operations and translate them into accessible stories for external audiences.<br>• Support urgent and sensitive communications needs with clear, accurate messaging while collaborating with teams across manufacturing, sales, finance, human resources, customer service, training, vendors, dealers, and service partners.
<p><strong>About The Role </strong></p><p>The Director of Enrollment & Eligibility is a senior operational leader responsible for hands-on, day-to-day oversight of eligibility and employer contribution operations within a complex Taft-Hartley environment. This role requires a strong on-site presence and active involvement in daily production, issue resolution, and operational oversight. The Director works directly with Managers, Supervisors, and staff to ensure accurate employer reporting, contribution reconciliation, eligibility processing, and regulatory compliance. The Director also serves as a primary operational liaison to the client/Fund, providing daily support, operational updates, and issue management to ensure performance meets client expectations and trust requirements.</p><p><strong> </strong></p><p><strong>Primary Responsibilities</strong></p><p>• Provide daily on-site leadership across Enrollment, Eligibility, and Contribution Accounting functions.</p><p>• Monitor production volumes, backlog, aging items, and quality metrics.</p><p>• Provide direct guidance on complex employer file issues, eligibility escalations, and contribution discrepancies.</p><p>• Participate in transaction review and operational quality oversight as needed.</p><p>• Lead operational huddles and drive issue resolution.</p><p><br></p><p>Client & Fund Engagement</p><p>• Serve as a day-to-day operational contact for client/Fund representatives.</p><p>• Respond to client inquiries regarding eligibility, employer reporting, contributions, and operational performance.</p><p>• Provide status updates, issue summaries, and resolution timelines.</p><p>• Participate in recurring client meetings and operational reviews.</p><p>• Support trustee and client reporting, including operational metrics and issue tracking.</p><p>• Identify operational risks or trends and recommend solutions.</p><p> </p><p>Contribution Accounting</p><p>• Oversee employer hours processing, contribution posting, reconciliation, and delinquency tracking.</p><p>• Resolve complex variances impacting eligibility or financial reporting.</p><p>• Partner with Finance to ensure reconciliation accuracy and audit readiness.</p><p>• Ensure proper application of contribution rules, retroactive adjustments, work-unit conversions, and self-pay processes.</p><p><br></p><p>Enrollment & Eligibility Oversight</p><p>• Ensure timely and accurate eligibility determinations based on employer contributions and hours.</p><p>• Support complex cases including reinstatements, retroactive changes, and open enrollment.</p><p>• Ensure consistent application of plan rules and collective bargaining requirements.</p><p><br></p><p>Compliance & Controls</p><p>• Maintain strong internal controls and operational review processes.</p><p>• Ensure compliance with ERISA, DOL, HIPAA, ACA, and plan requirements.</p><p>• Support internal, external, and client audits.</p><p><br></p><p>Cross-Functional Leadership</p><p>• Partner with Finance, IT, Customer Service, and Client Services to resolve operational issues.</p><p>• Translate operational and client needs into process or system improvement requirements.</p><p>• Support new client implementations and operational stabilization efforts.</p>
<p><strong>Jira Platform Administrator</strong></p><p>On-site | Austin, TX | Contract</p><p><br></p><p>Robert Half is hiring a Jira Platform Administrator to support service operations through thoughtful platform design, administration, and process enablement. This long-term contract position is ideal for someone who can combine technical configuration expertise with a consultative approach to building scalable, user-friendly service management solutions. The role will work closely with IT and business stakeholders to shape effective workflows, improve service visibility, and strengthen operational consistency across teams.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee the day-to-day administration of Jira Service Management, including service projects, customer portals, workflows, request forms, and queue structures.</p><p>• Build and refine SLA rules, automation logic, notification schemes, and access controls to support reliable and accountable service delivery.</p><p>• Partner with service owners and cross-functional stakeholders to gather requirements and convert operational needs into practical Jira Service Management designs.</p><p>• Create scalable service models, request catalogs, and portal experiences that are easy for end users to navigate and aligned with established service management practices.</p><p>• Establish configuration standards, reusable templates, and governance approaches that promote consistency across multiple service teams.</p><p>• Assess native platform capabilities, marketplace applications, and system integrations to recommend solutions that improve performance and usability.</p><p>• Support the configuration of incident, request, problem, change, and knowledge processes within the platform.</p><p>• Develop dashboards, reports, and visibility tools that help operational teams and leadership monitor demand, service quality, and process compliance.</p><p>• Lead workshops, produce documentation, and provide user guidance to encourage adoption and effective use of Jira Service Management.</p><p>• Contribute to ongoing service management maturity by identifying workflow improvements, automation opportunities, and enhancements to approval or escalation models.</p>
<p><strong>Help Desk Technician – Level 2</strong></p><p><strong>Location:</strong> Manchester, CT</p><p><br></p><p>A Robert Half client is seeking a Help Desk Level 2 Technician to provide day-to-day technical support to end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve Level 2 desktop, hardware, and software issues</li><li>Support Windows environments, Microsoft 365, and Active Directory</li><li>Escalate complex issues as needed and document work in a ticketing system</li></ul><p><br></p><p><br></p>
We are looking for a dependable Office Services Associate to support daily administrative and operational services for a client site. This long-term contract opportunity is ideal for someone with strong office support experience, a service-focused approach, and the flexibility to assist with copy, mail, hospitality, and general workplace tasks. The role requires sound judgment, attention to detail, and the ability to keep work moving efficiently in a fast-paced environment.<br><br>Responsibilities:<br>• Manage day-to-day back-office support activities, including document reproduction, mail handling, scanning, and intake services across physical and digital workflows.<br>• Review service requests for completeness, track assignments through appropriate logs, and organize incoming work to maintain accuracy and timely delivery.<br>• Coordinate priorities effectively to meet committed turnaround times, and communicate promptly with clients or leadership when issues may affect deadlines.<br>• Perform routine quality checks on completed work to ensure output meets service expectations and established standards.<br>• Resolve basic equipment issues when possible and restock paper, toner, and other machine supplies to keep operations running smoothly.<br>• Assist with conference room tidiness, office supply replenishment, and other workplace support tasks as needed.<br>• Provide additional front-of-house or service-line assistance, such as reception, hospitality, or audio/visual support, based on business needs.<br>• Handle confidential materials with discretion and follow workplace procedures and policies in all assigned duties.
<p><strong>About the Role</strong></p><p>Robert Half is partnering with a growing, service-based organization in the Broomfield/Arvada area to hire an <strong>Administrative Coordinator / Front Desk professional</strong>. This company specializes in restoration and cleanup services, supporting homes and businesses during fire, water, and other unexpected damage situations.</p><p>This role is ideal for someone who thrives in a fast-paced environment and enjoys helping customers during stressful situations. You will be the first point of contact for incoming service requests and play a critical role in ensuring jobs are handled efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer and manage high-volume inbound phone calls</li><li>Enter and dispatch service jobs accurately and efficiently</li><li>Route calls and requests to the appropriate team members</li><li>Provide professional, empathetic customer service to clients in urgent situations</li><li>Support front desk operations and general administrative duties</li><li>Maintain accurate records using internal systems</li></ul>