<p>We are offering a contract-to-hire opportunity for a Medical Billing Clerk in Tucson, Arizona. This role involves the critical task of handling medical billing operations in a healthcare setting, including reviewing contracts, managing billing procedures, reconciling accounts, and assisting in collections. The ideal candidate will have experience in billing in AHCCCS and CalAim (open to training on CalAim).</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Review and interpret medical contracts to ensure accurate billing.</p><p>• Execute billing procedures, ensuring all bills are sent out timely and accurately.</p><p>• Reconcile accounts to ensure all payments are accurate and complete.</p><p>• Assist in collections, contacting patients or insurance companies for overdue payments.</p><p>• Utilize various accounting software systems to manage billing functions.</p><p>• Operate Microsoft Excel to maintain records and process transactions.</p><p>• Administer claim administration tasks to ensure all claims are processed correctly.</p><p>• Provide excellent customer service by resolving customer inquiries and issues.</p><p>• Monitor customer accounts and take appropriate action when necessary.</p><p>• Perform accounting functions as required to maintain accurate financial records.</p>
<p>Robert Half is seeking an ambitious Billing Clerk with strong organizational skills and a high level of attention to detail and accuracy to join a focused and motivated team in the manufacturing industry. In this Billing Clerk position, you will review bills and perform data entry into spreadsheets and accounting software. We are seeking candidates looking for work based in the St. Paul, Minnesota area for this Billing Clerk opening.</p><p> </p><p>Responsibilities:</p><p>- Obtain missing or correct data when necessary, after evaluating billing documents and other data for accuracy and completeness</p><p>- Issue monthly customer statements</p><p>- Operate closely with other functional teams to certify data consistency and excellence</p><p>- Review, process, and evaluate bills or invoices for services rendered</p><p>- Establish financial controls and procedures</p><p>- Process credit memos</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
Billing Clerk Our company is looking for a detail-oriented and reliable Billing Clerk to join our accounting team on an ongoing basis. This position is ideal for someone looking to contribute to essential billing operations and further develop their accounting skills. Key Responsibilities: Prepare, review, and issue invoices for goods and services provided Verify accuracy of billing data and make necessary corrections Process account adjustments, credits, and refunds as required Address customer billing inquiries and resolve discrepancies promptly Maintain up-to-date records of billing activities and accounts receivable Collaborate with team members to support overall accounting operations Assist with month-end billing and reporting as needed Why Join Us? Work with a collaborative, detail oriented accounting team Continuous learning and development opportunities Ongoing role with potential for advancement Begin advancing your accounting career—apply today online or through our Robert Half app!
We are looking for a detail-oriented Billing Clerk to join our team in Humble, Texas. This contract position is ideal for someone with experience in billing and accounts receivable who thrives in a fast-paced and dynamic environment. If you have strong organizational skills and enjoy working independently, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare invoices for various accounts, including domestic, international, and inter-company transactions.<br>• Collaborate with multiple locations to resolve discrepancies in billing and ensure accuracy.<br>• Generate invoices by reconciling inventory control systems and customer price lists, while adhering to specific customer preferences.<br>• Perform end-of-month billing tasks and ensure all deadlines are met.<br>• Learn, cross-train, and assist with accounting functions under the guidance of the Accounting Supervisor.<br>• Complete special projects and additional duties as assigned by the Accounting Supervisor.
We are looking for a detail-oriented Billing Clerk to support billing operations for a legal organization in Lincoln, Nebraska. This Long-term Contract position is ideal for someone who can manage invoicing accurately, follow up on outstanding balances, and maintain organized billing records within a computerized billing environment. The role requires strong attention to detail, consistency in handling statements, and the ability to work effectively with billing systems and collection-related tasks.<br><br>Responsibilities:<br>• Prepare and distribute accurate invoices and billing statements in a timely manner.<br>• Review billing information for completeness and correct discrepancies before processing.<br>• Monitor outstanding accounts and follow up on overdue balances through appropriate collection activities.<br>• Maintain up-to-date customer and account records within the billing system.<br>• Process routine billing transactions using computerized tools and internal software.<br>• Respond to billing-related questions and provide clear support regarding charges and account status.<br>• Reconcile billing data to help ensure financial records remain accurate and current.
<p>We are looking for a detail-oriented Construction Billing Clerk to join our team in Fort Worth, Texas within the Energy/Natural Resources industry. This Contract to permanent opportunity is ideal for someone who excels at managing billing activities, communicating clearly with customers and internal partners, and maintaining a high level of accuracy in a fast-paced environment. The successful candidate will support invoicing operations, address account-related questions, and help ensure billing records remain current and reliable.</p><p><br></p><p>Responsibilities:</p><p>• Maintain positive working relationships with customers and sales partners by providing responsive, clear communication regarding billing matters</p><p>• Prepare and process invoices accurately and on schedule while supporting overall team productivity and service standards</p><p>• Investigate billing questions and customer concerns, determine appropriate resolutions, and follow through to confirm issues are fully addressed</p><p>• Use approved systems and reference materials to deliver complete and accurate account information in a timely manner</p><p>• Collaborate with coworkers across related functions to support smooth billing workflows and associated account processes</p><p>• Review, verify, and update job and account details in billing systems to preserve accurate and consistent records</p><p>• Follow established communication guidelines, operational procedures, and company policies in all customer and internal interactions</p><p>• Take a proactive approach to improving the customer experience by identifying needs, answering questions, and providing effective support</p>
<p>We are looking for a detail-oriented Billing Clerk to join a professional services team in West Palm Beach, Florida. This position is ideal for someone with hands-on billing experience in an accounting or similar type of service firm environment who can manage invoicing accurately and communicate effectively with clients and internal stakeholders. The right candidate brings strong organizational skills, confidence working with billing systems, and a dependable approach to day-to-day financial administration.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, review, and issue invoices with a high level of accuracy and timeliness.</p><p>• Maintain billing records and supporting documentation to ensure complete and organized account information.</p><p>• Communicate with clients and internal team members to resolve billing questions, discrepancies, and payment-related concerns.</p><p>• Monitor accounts for outstanding balances and assist with collection follow-up when needed.</p><p>• Generate billing statements and related reports to support routine accounting and client service activities.</p><p>• Use billing software and financial tools, including platforms such as QuickBooks or similar systems, to process transactions efficiently.</p><p>• Coordinate with staff to confirm time entries, charges, and matter-related billing details.</p>
We are looking for a Billing Clerk to join a construction-focused team in a contract position. This role supports day-to-day operational administration with a strong emphasis on invoicing, payroll support, and responsive service to internal teams. The ideal candidate is organized, accurate, and comfortable managing multiple billing-related tasks in a fast-paced environment while contributing to broader operational efficiency.<br><br>Responsibilities:<br>• Prepare, review, and process customer invoices with a high level of accuracy and timeliness.<br>• Support payroll-related administrative activities and help maintain complete and organized records.<br>• Monitor outstanding balances, follow up on past-due accounts, and assist with collection efforts effectively.<br>• Generate billing statements and verify charges, rates, and supporting documentation before distribution.<br>• Maintain billing information within computerized systems and update records to reflect current account activity.<br>• Coordinate with operations staff to resolve billing discrepancies and ensure customer and project data is accurate.<br>• Provide dependable administrative support for contract and business operations as assigned.<br>• Deliver strong internal customer service by responding promptly to questions and completing tasks efficiently.
We are looking for a detail-oriented Billing Clerk to join our team on a long-term contract basis in Houston, Texas. In this role, you will play a key part in managing invoice processing and ensuring accurate billing operations. This opportunity is ideal for someone with a strong background in accounts receivable and a knack for working with billing systems.<br><br>Responsibilities:<br>• Process and enter invoices accurately into Ariba and Open Invoice systems.<br>• Ensure timely and efficient management of billing operations.<br>• Verify and reconcile invoice data to maintain accuracy in records.<br>• Collaborate with team members to address and resolve billing discrepancies.<br>• Maintain organized and up-to-date billing documentation.<br>• Monitor and track payment statuses to ensure timely collections.<br>• Respond promptly to inquiries regarding invoices and payments.<br>• Identify opportunities to improve billing processes and workflows.
<p>We are looking for a detail-oriented Billing Clerk for our client in New Orleans, Louisiana. The ideal candidate will have over three years of experience in legal billing and a strong understanding of accounting systems. Familiarity with Coyote software and insurance billing is preferred, but not mandatory, and excellent communication skills are essential for success in this role.</p><p><br></p><p>Responsibilities:</p><p>• Process and issue accurate invoices to clients in a timely manner.</p><p>• Manage and maintain billing records, ensuring all data is up-to-date and organized.</p><p>• Collaborate with legal teams to verify billing details and resolve discrepancies.</p><p>• Utilize billing software, such as Coyote, to streamline invoicing processes.</p><p>• Monitor accounts receivable and follow up on outstanding payments.</p><p>• Handle insurance billing tasks, ensuring compliance with company and industry standards.</p><p>• Respond to client inquiries regarding billing issues with professionalism and efficiency.</p><p>• Generate detailed financial reports to support accounting and management decisions.</p><p>• Assist in reconciling accounts and identifying any inconsistencies.</p><p>• Provide administrative support related to billing and financial documentation.</p>
<p>When billing is done right, no one notices. When it’s not, everyone does.</p><p><br></p><p>We’re hiring a Billing Clerk who takes pride in getting things right the first time. This role is about more than generating invoices—it’s about ensuring accuracy, clarity, and consistency in every financial interaction. You’ll play a key role in keeping revenue flowing smoothly while supporting both internal teams and external clients. If you’re someone who double-checks numbers instinctively, enjoys structured workflows, and understands the importance of financial accuracy, this is a strong opportunity to grow within a stable and detail-driven environment.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Prepare, review, and issue invoices in a timely and accurate manner</li><li>Verify billing data, contracts, and pricing details before processing</li><li>Resolve billing discrepancies and respond to client inquiries</li><li>Maintain organized billing records and documentation</li><li>Assist with account reconciliations and reporting</li><li>Collaborate with accounting and operations teams to ensure accuracy</li><li>Support month-end close processes related to billing</li></ul>
<p>Billing Specialist – Fully Onsite in Dutchess County, NY</p><p><br></p><p>Our client is looking for a Billing candidate. In this role, you will own the complete billing cycle, from preparing accurate invoices to tracking payments and following up with clients. We’re seeking candidates with proven experience in billing, accounts receivable (AR), or accounting operations. If you enjoy working with numbers, managing invoice workflows, and supporting key financial processes, this role is for you.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Prepare, review, and submit client invoices on schedule using financial and billing software.</li><li>Audit supporting project documentation to ensure accuracy and completeness prior to billing.</li><li>Maintain billing trackers and logs; update status reports for management and internal teams.</li><li>Work directly with project managers to obtain necessary documentation, resolve discrepancies, and clarify billing requirements.</li><li>Support contract change orders, purchase orders (POs), and project close-outs as relates to invoice processing.</li><li>Work alongside cross-functional teams, including engineering and construction, to support project closeouts and ensure all billing documentation is in order.</li><li>Participate in client calls, meetings, or correspondence to troubleshoot invoice issues and confirm payment timelines.</li><li>Track accounts receivable; follow up proactively on outstanding balances to ensure timely collection.</li><li>Submit timesheets or expense reports as needed for project billing and coding purposes.</li><li>Collaborate with the accounting/finance team on month-end closing, billing reconciliations, and audit requests.</li><li>Champion on-time payments and escalate overdue invoices according to company policy.</li></ul>
We are seeking a detail-oriented and proactive Billing & Sales Coordinator to join our team on a part-time basis. The ideal candidate will have experience in billing, inventory management, inside sales, and vendor management, along with strong Microsoft Excel skills and excellent communication abilities. This role balances administrative and sales support and is ideal for candidates looking for flexible part-time work in a fast-paced environment. Key Responsibilities: Prepare and process invoices, ensuring accuracy and timely billing to clients. Maintain and update inventory records; perform regular audits and reconcile discrepancies. Support inside sales activities, including responding to client inquiries, generating quotes, and assisting with order processing. Coordinate and manage vendor relationships; handle purchase orders and track fulfillment statuses. Utilize Microsoft Excel for data analysis, reporting, and maintaining records. Communicate effectively with internal teams, vendors, and clients via email, phone, and in person. Assist with other administrative tasks and projects as assigned. Required Qualifications: Previous experience in billing, inventory, sales support, or vendor management required. Proficient in Microsoft Excel (formulas, data sorting/filtering, basic reporting). Strong verbal and written communication skills. High attention to detail and organizational skills. Ability to multitask and work independently in a dynamic environment. Work Schedule: Part-time, 30 to 37.5 hours per week. Flexible scheduling options may be available.
We are looking for a dependable Billing Clerk to join an office in Boca Raton, Florida on a Contract basis. This in-office role is ideal for someone who can support billing activities, assist with payment arrangements, and adapt to a variety of administrative needs as workload increases. The team is prepared to train on industry-specific software, making this a strong opportunity for someone who is detail oriented, reliable, and flexible.<br><br>Responsibilities:<br>• Prepare and process customer billing records accurately and in a timely manner.<br>• Communicate with customers regarding account balances and help establish appropriate payment arrangements.<br>• Monitor outstanding invoices and follow up on customer accounts to support collection efforts.<br>• Maintain organized billing documentation and update account information as needed.<br>• Assist with a range of office tasks in support of daily operations within a small team environment.<br>• Learn and use company-specific billing systems and procedures through on-the-job training.<br>• Work onsite Monday through Friday while managing priorities as business activity increases.
We are looking for a detail-oriented Billing Clerk to join a manufacturing organization in Waukesha, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys resolving transactional issues, supporting post-sales activities, and working with internal teams to ensure accurate billing outcomes. The role focuses on handling customer-related billing requests, reviewing order and contract information, and helping maintain efficient day-to-day support operations in a fast-paced onsite environment.<br><br>Responsibilities:<br>• Manage billing-related transactions such as credit adjustments, return authorizations, no-charge part requests, invoice corrections, and rebilling activities with accuracy and timeliness.<br>• Investigate customer concerns by reviewing account details and coordinating with internal departments to identify appropriate solutions.<br>• Examine contract terms, track order progress, and address discrepancies that affect billing or transaction completion.<br>• Monitor shared support queues and contribute to overall team productivity by assisting colleagues with case volume as needed.<br>• Communicate with customers and internal partners to clarify issues, provide updates, and support issue resolution professionally.<br>• Maintain accurate records within billing and customer support systems to ensure documentation is complete and current.<br>• Use business tools such as SAP, Salesforce, and Microsoft Office to process transactions, review data, and support daily workflow.<br>• Take on additional operational tasks and post-sales support duties as business needs evolve.
We are looking for a detail-oriented Billing Clerk to join our team in Branchburg, New Jersey. In this long-term contract position, you will play a crucial role in managing billing processes, supporting accounts receivable tasks, and contributing to the overall efficiency of the accounting department. This is an excellent opportunity for candidates with strong organizational skills and proficiency in Microsoft Excel.<br><br>Responsibilities:<br>• Process daily billings and accurately post accounts receivable records.<br>• Assist in preparing monthly billing statements and ensure timely reconciliation of accounts.<br>• Contribute to monthly accounts receivable collections and reconciliation efforts.<br>• Maintain accurate records for general ledger entries and resolve discrepancies through account reconciliation.<br>• Support basic accounting tasks and assist in the monthly closing process.<br>• Collaborate on various accounting projects to enhance departmental efficiency.<br>• Foster a positive and collaborative team environment within the accounting department and across the organization.<br>• Safeguard sensitive company information by adhering to confidentiality standards.
<p>We are seeking an organized and detail-oriented <strong>Billing Clerk</strong> to join our team. This role is responsible for preparing and issuing invoices, verifying billing data, maintaining accurate records, and assisting with general accounting tasks. The ideal candidate will have strong attention to detail, excellent communication skills, and basic accounting knowledge.</p>
We are looking for a Billing Clerk to support invoicing and account follow-up activities for a textile manufacturing operation in Mechanic Falls, Maine. This Long-term Contract position is ideal for someone who can manage billing records accurately, communicate effectively regarding outstanding balances, and work confidently within computerized billing tools. The role will contribute to timely statement processing and dependable financial documentation for customer and contract accounts.<br><br>Responsibilities:<br>• Prepare and issue accurate invoices, account statements, and related billing documentation in a timely manner.<br>• Review billing records for completeness, resolve discrepancies, and maintain organized account information.<br>• Follow up on outstanding balances through effective collection activities and payment status monitoring.<br>• Enter, update, and verify customer and contract data within computerized billing systems.<br>• Support billing processes tied to government contract accounts while ensuring proper documentation is maintained.<br>• Coordinate with internal teams to clarify charges, confirm account details, and address invoice questions.<br>• Track recurring billing activity and help ensure statements are delivered according to established schedules.
We are looking for a detail-oriented Billing Clerk to join our dynamic accounting team in Albany, New York. In this role, you will play a key part in managing and finalizing client billing processes, ensuring accuracy and efficiency in all aspects of financial documentation. This position offers an opportunity to collaborate with various professionals and contribute to the seamless operation of the billing department.<br><br>Responsibilities:<br>• Prepare, edit, and scan prebills for client review and approval.<br>• Make necessary adjustments to finalize bills, including monitoring write-offs and other billing modifications.<br>• Assist with reconciling billing discrepancies in a timely manner.<br>• Collaborate on month-end closing processes to ensure accurate financial reporting.<br>• Utilize legal accounting software, such as SurePoint, to streamline billing functions.<br>• Maintain detailed records and ensure compliance with organizational billing standards.<br>• Communicate effectively with attorneys and team members to resolve billing inquiries.<br>• Monitor work-in-progress (WIP) accounts and ensure proper adjustments are applied.<br>• Contribute to the overall efficiency of the billing department by identifying areas for process improvement.
<p>Robert Half's Contract Finance & Accounting team is looking for a Billing Clerk to take on an exciting job opportunity! The Billing Clerk will be responsible for creating invoices and credit memos, issuing them to customers and updating customer files. This position is located in Minneapolis.</p><p> </p><p>Responsibilities:</p><p> </p><p>- Issue invoices to customers</p><p>- Issue monthly customer statements</p><p>- Update customer files with issued invoices</p><p>- Process credit memos</p><p>- Update the customer master file with contact information</p><p>- Enter invoices into customer invoicing web sites</p>
<p><strong>Billing Specialist – Construction or related industries </strong></p><p><strong>Location:</strong> Melville, Long Island, NY</p><p><strong>Anna Parson at Robert Half </strong>is partnering with a growing organization in the Melville area to identify a <strong>Billing Specialist</strong> with strong <strong>full‑cycle Accounts Receivable</strong> experience. This role focuses heavily on <strong>time and material (T& M) billing</strong> within a <strong>work order–driven environment</strong>.</p><p>As the <strong>Billing Specialist, you will: </strong></p><ul><li>Manage full‑cycle accounts receivable, from billing through collections</li><li>Prepare, process and review time & material billings based on work orders, contracts, and service agreements</li><li>Monitor aging reports and conduct collections efforts to ensure timely payment.</li><li>Coordinate with project managers, operations, and customers to resolve billing discrepancies</li><li>Track billing schedules, retainage, and change orders as applicable</li><li>Maintain organized billing records and support month‑end close activities</li></ul><p>This is an excellent opportunity for a detail‑oriented Billing Specialist seeking stability and growth with a well‑established organization on Long Island. Opportunity offers a sharp team, excellent benefits and a collaborative culture!</p><p><em>Contact Anna Parson at Robert Half for immediate confidential consideration. </em></p>
<p>We are seeking a detail-oriented Billing Specialist with experience in government contracting (GovCon) to manage invoicing, contract compliance, and revenue processes. The ideal candidate will have hands-on experience with Unanet ERP GovCon and a strong understanding of federal billing regulations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Prepare, review, and submit accurate invoices for government contracts </li><li>Ensure billing complies with Federal Acquisition Regulation (FAR) and contract terms</li><li>Utilize Unanet ERP GovCon for project setup, labor distribution, and invoicing</li><li>Monitor project costs, funding, and contract ceilings</li><li>Reconcile billed vs. unbilled accounts and resolve discrepancies</li><li>Collaborate with project managers, finance, and contracts teams</li><li>Support audits and maintain proper documentation</li><li>Track subcontractor invoices and ensure proper billing treatment</li><li>Assist with month-end close and revenue recognition processes </li></ul><p><br></p>
<p>Robet Half is looking for a skilled Medical Billing Specialist to join a team based in Philadelphia, Pennsylvania for a potential contract to contract to permanent role. This Medical Billing Specialist role is suited for someone who combines strong medical billing knowledge with precise data entry skills to keep patient, insurance, and claim information accurate across billing and clinical systems. The Medical Billing Specialist position plays an important part in supporting clean claim submission, resolving information gaps, and maintaining compliance within a fast-paced revenue cycle environment. If you are looking for an opportunity to get your career moving in the right direction, then click the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention JO#03720-0013425482.</p><p><br></p><p><br></p><p>As a Medical Billing Specialist Your Responsibilities will include but are not limited to:</p><p>• Enter, update, and maintain patient demographics, coverage details, and billing records within electronic medical record and billing platforms.</p><p><br></p><p>• Examine supporting documents such as explanations of benefits, charge documentation, referrals, and encounter records to confirm completeness before information is entered.</p><p><br></p><p>• Use knowledge of medical terminology and coding standards, including CPT, ICD-10, and HCPCS, to verify that billing data is recorded correctly.</p><p><br></p><p>• Investigate account, insurance, and claim inconsistencies and take appropriate steps to correct inaccurate or missing information.</p><p><br></p><p>• Prepare billing data for downstream claims processing by ensuring records are organized, accurate, and submission-ready.</p><p><br></p><p>• Work closely with billing personnel, clinical staff, and front office teams to clarify documentation questions and resolve record discrepancies.</p><p><br></p><p>• Follow HIPAA and internal privacy standards when handling sensitive patient and financial information.</p><p><br></p><p>• Contribute to audits, reporting activities, and targeted data cleanup efforts that improve record quality and billing accuracy.</p><p><br></p><p>If you are looking for an opportunity to get your career moving in the right direction, then click the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention JO#03720-0013425482.</p>
<p>We are looking for an Accounting Specialist to support day-to-day financial operations for a construction-focused business. This role is ideal for someone who is comfortable managing billing activities, payroll-related documentation, and high-volume accounting records with accuracy. The position requires someone who can keep receivables, payables, and project-related financial information organized and current.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and manage progress billings for construction projects, ensuring contract terms and billing schedules are followed accurately.</p><p>• Process certified payroll records and maintain supporting documentation in compliance with project and regulatory requirements.</p><p>• Handle accounts payable tasks, including reviewing invoices, entering payment details, and maintaining organized vendor records.</p><p>• Support accounts receivable activities by tracking customer balances, applying payments, and following up on outstanding invoices.</p><p>• Enter financial and project-related data into QuickBooks and other internal records with a high level of accuracy.</p><p>• Review invoice details for completeness and alignment with job costs, approvals, and billing requirements.</p><p>• Assist with construction accounting activities by maintaining organized financial records tied to projects, vendors, and payroll reporting.</p>
We are looking for an Accounting Clerk to support day-to-day financial operations for an industrial organization in Duncan, South Carolina. This Contract position is ideal for someone who is highly organized, accurate, and comfortable handling both payables and receivables in a fast-paced environment. The person in this role will help maintain reliable financial records, process transactions efficiently, and support smooth accounting workflows using QuickBooks and invoice processing tools.<br><br>Responsibilities:<br>• Process vendor invoices, verify supporting details, and prepare payments in a timely manner.<br>• Manage customer billing activities, record incoming payments, and follow up on outstanding balances as needed.<br>• Enter financial data into accounting systems with a strong focus on accuracy and completeness.<br>• Maintain organized records for invoices, payment activity, and account documentation for easy reference and audit readiness.<br>• Reconcile account information and investigate discrepancies to help ensure clean and accurate reporting.<br>• Use QuickBooks and related invoice processing tools to support daily accounting tasks and transaction tracking.<br>• Communicate with internal teams and external contacts to resolve billing or payment questions efficiently.