<p>Strong Excel skills are critical. This role is heavily focused on spreadsheets, data cleanup, reporting, and maintaining large datasets.</p><p>Support customer service and sales support teams with data accuracy, documentation, and process-related tasks.</p><p>Assist with large-scale system migrations, including onboarding buildings with anywhere from a few units to 100+ units and preparing/importing data files.</p><p>Work extensively within a large ERP system and related data management platforms.</p><p>Partner closely with a Senior Manager and Billing team to validate project data, unit information, and system setup.</p><p>Generate and distribute mail merges and customer communications.</p><p>Maintain and audit data within internal systems, including ICONS and Data Warehouse environments.</p><p>Support marketing and operational initiatives through data management, reporting, and mail merge campaigns.</p><p>Perform ongoing data cleansing, quality control checks, and process verification to ensure information accuracy.</p><p>Communicate effectively across departments to resolve discrepancies and support business operations.</p>
<p>We are looking for an experienced QA Manager to lead technology initiatives and drive delivery excellence for teams based in Chicago, IL. This Long-term Contract position is ideal for a detail-oriented individual who can guide projects from planning through execution while partnering closely with business and technical stakeholders. The role requires strong leadership in Agile environments, a practical approach to risk and timeline management, and the ability to keep teams aligned on priorities and outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Lead IT projects from initiation through completion, ensuring scope, timelines, budget, and quality expectations are effectively managed.</p><p>• Facilitate Agile Scrum ceremonies, support team accountability, and help remove blockers that could affect delivery progress.</p><p>• Coordinate with cross-functional stakeholders to define project goals, establish milestones, and maintain clear communication throughout each phase.</p><p>• Use Atlassian Jira to track work, monitor progress, manage priorities, and provide accurate status reporting to leadership and project teams.</p><p>• Identify project risks, dependencies, and issues early, then develop practical mitigation plans to reduce disruption.</p><p>• Prepare and maintain project documentation, dashboards, schedules, and governance materials to support informed decision-making.</p><p>• Drive collaboration between business partners and technical teams to ensure requirements are understood and translated into actionable plans.</p><p>• Support process improvements within project delivery practices and contribute to stronger execution standards across initiatives.</p>