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6 results for Customer Experience Marketing Manager in Santa Rosa, CA

Marketing & Communications Manager

Sonoma, CA
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a Marketing & Communications Manager to lead multi-channel outreach for a mission-driven organization and its affiliated programs in Sonoma, California. This Long-term Contract position will shape compelling messaging across digital, print, social, and donor-facing communications to strengthen engagement with families, community partners, supporters, and prospective participants. The ideal candidate brings strong writing ability, sound judgment, and the organization skills needed to manage several initiatives at once in a fast-moving environment. Responsibilities: • Lead day-to-day marketing and communications initiatives across online, print, and social channels, ensuring messages are timely, accurate, and aligned with organizational goals. • Oversee website content updates, maintain consistency across pages, partner with outside vendors on larger enhancements, and use analytics to improve usability and performance. • Develop and manage social media plans, create and schedule content, coordinate external creative support when needed, and refine approach based on engagement data. • Produce a range of marketing materials such as brochures, flyers, signage, donor communications, and other digital or printed assets while maintaining brand standards. • Contribute light graphic design work using tools such as Adobe Creative Suite or Canva and support the creation of larger publications, including annual reports and similar pieces. • Work closely with public relations partners to prepare press materials, help coordinate media opportunities, and monitor coverage to support broader communications efforts. • Collaborate with fundraising and development teams to craft donor-facing messages for appeals, stewardship communications, and event invitations with a consistent voice across touchpoints. • Support promotional efforts for events by partnering with internal stakeholders on marketing strategy and communications needs. • Track key campaign and channel metrics, evaluate results, and recommend adjustments that improve reach, engagement, and overall effectiveness.
2026-06-26T00:00:00Z

Partner Marketing Manager

San Francisco, CA
onsite
Temporary / Contract
60 - 70 USD / Hourly
We are looking for a Partner Marketing Manager to lead collaborative marketing initiatives that strengthen partner engagement and expand market reach in San Francisco, California. This Long-term Contract position will focus on building and delivering integrated campaigns, events, and demand generation programs with strategic partners while working across a dynamic, cross-functional environment. The ideal candidate brings strong B2B marketing expertise, excellent project management skills, and the ability to turn partner relationships into measurable business impact. Responsibilities: • Design and execute joint marketing initiatives with software, integration, and channel partners to increase brand visibility, customer interest, and solution adoption. • Create and oversee comprehensive partner marketing plans, including schedules, milestones, financial tracking, and success measurements. • Lead the delivery of partner-facing events and programs such as webinars, sponsored engagements, in-person activations, and virtual campaigns from planning through results analysis. • Work closely with sales, alliances, product marketing, and broader marketing teams to align campaign messaging and support shared go-to-market objectives. • Monitor program effectiveness by evaluating campaign data, summarizing outcomes, and recommending improvements to enhance future performance. • Manage several marketing projects at once while maintaining quality, meeting deadlines, and keeping initiatives within approved scope and budget. • Support strong partner collaboration through consistent communication, coordination, and enablement throughout each stage of execution.
2026-07-09T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for a Customer Service Representative to support customers in San Francisco, California through a Contract position focused on responsive, high-quality service. In this role, you will help individuals navigate questions and application-related needs with accuracy, patience, and professionalism. The ideal candidate brings a steady call center presence, communicates clearly, and contributes to a smooth customer experience by resolving inquiries efficiently and thoroughly. Responsibilities: • Handle inbound and outbound customer interactions with a helpful, solution-focused approach that makes each caller feel supported throughout the conversation. • Provide clear guidance on forms, requests, and next steps so customers receive accurate information and can move forward without unnecessary delays. • Complete order entry and related updates carefully, ensuring information is entered correctly the first time whenever possible. • Monitor open or incomplete items and take timely follow-up actions to reduce stalled applications or unresolved customer issues. • Maintain dependable attendance and remain available during assigned queue coverage hours to support service levels and response times. • Respond constructively to coaching and performance feedback, applying direction quickly to improve call quality and consistency. • Document customer conversations and outcomes thoroughly so records remain current, organized, and useful for follow-up activity.
2026-07-18T00:00:00Z

Customer Support Rep

San Francisco, CA
remote
Temporary / Contract
25.1465 - 29.117 USD / Hourly
We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience. Responsibilities:<ul><li>Handle protected health information (PHI) and sensitive practice data </li><li>Enter and update customer records </li><li>Draft concise, empathetic, jargon-free email updates to customers </li><li>Track progress and maintain accurate case notes</li><li>Flag missing information or process gaps for manager review </li><li>De-escalate frustrated customers with professionalism and empathy </li></ul>
2026-07-17T00:00:00Z

Client Services Associate

San Francisco, CA
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions regarding this listing. Client Services Associate | Wealth Management Firm | San Francisco | Hybrid; 3 days onsite | Base + Strong Bonus Join a well-established, growth-oriented wealth management firm known for its client-first culture, collaborative team, and long-term approach to financial planning. This is an excellent opportunity to build your career in wealth management while gaining direct exposure to financial advisors, firm leadership, and high-net-worth clients. The firm offers a flexible hybrid schedule, strong mentorship, ongoing professional development, internal growth opportunities, bonus potential, retirement contributions, and employee financial planning benefits. Responsibilities<ul><li>Serve as a primary contact for client service and account maintenance</li><li>Support account openings, transfers, money movement, and other client requests</li><li>Coordinate client meetings and ongoing advisor outreach</li><li>Prepare and process client paperwork while maintaining accurate CRM records</li><li>Communicate with clients, custodians, and internal teams to ensure timely resolution of requests</li><li>Monitor account activity and follow up on outstanding documentation</li><li>Support workflow improvements, operational initiatives, and special projects</li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-07-11T00:00:00Z

Client Operations Specialist

San Francisco, CA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
For additional information or questions about this opportunity, feel free to reach out to Jennifer Fukumae via email or LinkedIn. Job Title: Client Operations Specialist Location: San Francisco; HybridSalary: $75-80k + Bonus Robert Half is teaming up with a dynamic Registered Investment Advisor (RIA) firm on the hunt for a driven Client Operations Specialist. If you're looking for a place where you can grow in Operations or take the path towards a Lead Advisor role, this is the perfect opportunity! Join a collaborative, client-focused firm that values community engagement and offers real potential for career advancement. Responsibilities:<ul><li>Collaborate with the Advisory Group and Client Services Team to gain expertise and actively engage in all aspects of the wealth management process.</li><li>Collect and organize client data, including personal and financial goals, to support comprehensive planning.</li><li>Review and analyze client financial documents to assess their current financial position.</li><li>Assist in creating and developing client financial plans, investment policy statements, and detailed portfolio reports.</li></ul>
2026-07-11T00:00:00Z