<p>We are looking for a detail-oriented Billing Specialist to support invoicing, account adjustments, and billing-related customer service for a Long-term Contract position with a company based in Santa Barbara, California. This role will manage day-to-day billing activity, respond to invoice inquiries, and help maintain accurate financial records across customer accounts. The ideal candidate is comfortable working with billing platforms, investigating discrepancies, and coordinating with internal teams to keep contract terms and billing schedules aligned.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute customer invoices in line with contract timelines, pricing terms, and account requirements.</p><p>• Monitor and resolve billing inquiries through the support queue, including updating invoice records, attaching purchase orders, and sending revised documentation when needed.</p><p>• Oversee invoice submission and payment follow-up for public sector accounts, including school districts and government agencies, while managing portal-based billing processes.</p><p>• Partner with renewals and revenue operations teams to research deal discrepancies and correct billing issues before they affect customers.</p><p>• Review contracts and recurring billing setups to ensure account details remain accurate and consistent across active agreements.</p><p>• Process approved credits, invoice reversals, and related billing adjustments in accordance with internal controls and authorization procedures.</p><p>• Perform routine reconciliations within billing and financial systems to confirm transaction accuracy and maintain balanced records.</p><p>• Evaluate refund requests by researching account history, validating supporting information, and helping reduce preventable revenue loss.</p>
<p><strong>Job Title</strong></p><p>Senior Infrastructure Engineer</p><p><br></p><p><strong>Company Overview</strong></p><p>A well-established technology consulting firm based in Santa Barbara, California specializes in delivering tailored IT solutions to small and mid-sized businesses. The organization is dedicated to helping clients leverage technology to improve operations, enhance security, and support long-term growth through a high-touch, service-oriented approach. With a collaborative and engaging culture, the company emphasizes innovation, client success, and continuous learning.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Senior Infrastructure Engineer is a highly client-facing, technical leadership role responsible for managing and optimizing client IT environments across Santa Barbara, California and surrounding areas. This position plays a critical role in designing, implementing, and supporting infrastructure, cloud, and security solutions while serving as a trusted advisor to business stakeholders. The ideal candidate thrives in dynamic environments, takes ownership of complex technical challenges, and delivers exceptional client experiences.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own and manage client IT environments end-to-end, including design, implementation, maintenance, and escalation support</li><li>Lead technical projects from planning through execution, ensuring timely and successful delivery</li><li>Design and implement cloud, infrastructure, and security solutions aligned to client needs</li><li>Serve as a strategic advisor to clients, recommending improvements and technology roadmaps</li><li>Install, configure, and support networks, servers, cloud platforms, and endpoint systems</li><li>Monitor system health, manage backups, apply updates, and ensure security best practices</li><li>Troubleshoot and resolve complex technical issues across infrastructure, applications, and networks</li><li>Provide clear communication to both technical and non-technical stakeholders, including executives</li><li>Mentor junior team members and collaborate across technical teams</li><li>Maintain documentation, track work progress, and ensure high service quality standards</li></ul><p><br></p><p><strong>Compensation & Benefits</strong></p><ul><li>$100,000 - $150,000</li><li>Performance-based bonuses and incentive opportunities</li><li>Comprehensive benefits package including medical, dental, vision, and life insurance</li><li>Retirement plan with employer contribution</li><li>Paid time off and company holidays</li><li>Professional development support, including training and certifications</li><li>Additional perks such as wellness benefits, team events, and employee recognition programs</li></ul><p><strong>Additional Details</strong></p><ul><li>Hybrid with a mix of on-site client work and office collaboration</li><li>Client-facing position requiring regular travel to support regional clients</li><li>Fast-paced, collaborative environment with strong emphasis on autonomy and accountability</li></ul>
<p><strong>IT Support Specialist</strong></p><p><br></p><p><strong>Overview</strong></p><p>Growing technology-driven organization seeking an IT Support Specialist to provide day-to-day end-user support and maintain core IT systems. This role will support employees across business applications, workstations, user accounts, and endpoint devices while helping ensure a reliable and secure computing environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1/Tier 2 technical support for end users</li><li>Troubleshoot hardware, software, operating system, and application issues</li><li>Manage user account provisioning, access requests, and employee onboarding/offboarding</li><li>Support endpoint management, software deployment, and patching activities</li><li>Maintain ticketing systems, technical documentation, and knowledge base articles</li><li>Assist with basic network and connectivity troubleshooting</li><li>Track IT assets and equipment inventory</li><li>Escalate and coordinate issue resolution with internal and external support teams as needed</li></ul>