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1 result for It Support in Sandy Springs, GA
- Atlanta, GA
- onsite
- Contract / Temporary to Hire
- 38 - 44 USD / Hourly
- We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues.<br>• Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices.<br>• Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication.<br>• Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues.<br>• Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges.<br>• Apply patches, remediate system alerts, and maintain the overall health of client environments.<br>• Escalate complex technical problems to senior engineers while ensuring continuity in client communication.<br>• Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience.<br>• Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
- 2026-03-18T00:00:00Z