Product Support Specialist Jobs in San Ramon, CA

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Technical Support Specialist

San Francisco, CA
remote
Temporary / Contract
40 - 40 USD / Hourly
We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments. This is a remote, contract opportunity! Responsibilities:• Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions• Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware• Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion• Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions• Monitor reported performance concerns and investigate system reliability issues across deployed customer environments• Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions• Partner with internal technical teams to escalate complex incidents and help drive timely resolution• Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms
2026-10-23T00:00:00Z

Account Specialist

Sunnyvale, CA
onsite
Temporary to Hire
26.9135 - 31.163 USD / Hourly
We are looking for an Account Specialist to join a financial services team in Sunnyvale, California on a contract basis with the potential for a permanent position. This position is well suited for someone who has supported customer accounts in a banking, credit union, or related financial environment and is comfortable managing sensitive financial records with accuracy. The role focuses on deposit-related account support, transactional processing, and document handling while maintaining strong adherence to established policies and compliance standards. Responsibilities: • Manage daily account service activities, including updates to customer profiles, maintenance requests, and support for deposit-related products. • Process and review transactions involving IRAs, CDs, wire activity, and other banking services with close attention to accuracy and timeliness. • Maintain organized financial documentation and verify that records meet internal controls and regulatory expectations. • Support account operations by resolving service issues, researching discrepancies, and coordinating follow-up on outstanding items. • Perform account balancing and reconciliation tasks to help ensure transaction integrity and accurate customer records. • Assist with billing, receivable, payable, and related accounting support functions as needed within the scope of the role. • Apply credit union or banking policies consistently when handling account requests, transactions, and documentation. • Partner with internal teams to provide efficient service across deposit operations, personal banking support, and account administration.
2026-10-29T00:00:00Z

Workplace Specialist - Tech Company

Menlo Park, CA
onsite
Temporary / Contract
35 - 50 USD / Hourly
We're looking for a proactive, hospitality-minded Workplace Specialist to help create an exceptional office experience in a fast-growing startup. This role is perfect for someone who enjoys wearing multiple hats, solving problems, and building a workplace where employees feel supported, engaged, and excited to come to work. #TECHCOMPANY What You'll Do<ul><li>Own day-to-day workplace operations and ensure the office runs smoothly</li><li>Deliver a best-in-class employee and guest experience</li><li>Coordinate office logistics, conference rooms, vendors, and workplace services</li><li>Manage office inventory, supplies, food and beverage programs, and deliveries</li><li>Support onboarding, employee events, team gatherings, and culture initiatives</li><li>Partner with facilities, IT, and cross-functional teams on workplace projects</li><li>Identify opportunities to improve processes and enhance the employee experience</li></ul>
2026-10-30T00:00:00Z

Order Management Specialist

Oakland, CA
onsite
Temporary / Contract
27 - 32 USD / Hourly
We are looking for an Order Management Specialist to process customer orders, coordinate fulfillment, and ensure accurate and timely order completion.Responsibilities:<ul><li>Enter and manage customer orders in the system</li><li>Review orders for accuracy, pricing, and product availability</li><li>Coordinate with sales, warehouse, and shipping teams</li><li>Resolve order discrepancies and customer issues</li><li>Track shipments and update customers on order status</li><li>Maintain order records and reporting</li></ul>
2026-10-17T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Clara, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments. Responsibilities: • Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users. • Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications. • Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes. • Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance. • Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly. • Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed. • Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
2026-10-13T00:00:00Z

Help Desk/Desktop Support Analyst

Woodside, CA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Woodside, California. This is a Contract position focused on resolving desktop and system issues, supporting Microsoft Windows environments, and delivering responsive service through ticket-based support. The ideal candidate is comfortable troubleshooting day-to-day technical problems, maintaining user access, and ensuring a smooth support experience across hardware and software needs. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users. • Diagnose and resolve common hardware, software, and operating system problems in a timely and detail-oriented manner. • Manage user account support tasks within Active Directory, including access updates and basic administrative changes. • Monitor, prioritize, and complete service desk tickets while keeping users informed on progress and resolution. • Set up, configure, and support Windows 10 workstations and related peripheral devices. • Escalate more complex incidents when needed and document troubleshooting steps for accurate issue tracking. • Support day-to-day system access and endpoint functionality to help maintain uninterrupted business operations.
2026-10-30T00:00:00Z

Benefits Specialist

Pleasanton, CA
onsite
Temporary / Contract
37 - 37 USD / Hourly
***This Is A Contract Opportunity. Spanish-English Bilingual Fluency Required*** We are looking for a Compensation & Benefits Specialist to support the administration of union-related fringe benefit programs. This Contract opportunity is ideal for someone who can balance accuracy, responsiveness, and professionalism while assisting members with health, vacation, disability, and retirement benefit matters. The role requires strong communication skills, careful document handling, and the ability to manage a steady workload in a collaborative environment. Job Duties:• Administer enrollment activity and disability benefit processing for union members with a high level of accuracy and timeliness.• Serve members through frequent phone and in-person interactions, addressing questions and resolving benefit-related requests professionally.• Explain coverage details, program rules, and administrative procedures in a clear and member-focused manner.• Review applications, supporting records, and enrollment documentation to ensure complete and correct benefit processing.• Handle legal documents and related requests, including matters involving child support orders, in accordance with established procedures.• Maintain compliance with governing plan documents and benefit guidelines throughout all administrative activities.• Partner with colleagues to coordinate efficient processing and support consistent service levels across the benefits team.• Assist leadership with additional benefit administration tasks and special assignments as business needs evolve.
2026-10-06T00:00:00Z

Desktop Support/Audio-Visual Analyst

Oakland, CA
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca. Responsibilities:<ul><li>Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.</li><li>Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.</li><li>Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.</li><li>Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.</li><li>Support conference room and media technology, including AV equipment used for meetings and presentations.</li><li>Handle user onboarding, device provisioning, account support, and general workstation readiness.</li><li>Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.</li><li>Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.</li><li>AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.</li><li>Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.</li><li>Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.</li><li>Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.</li><li>Must be comfortable switching between platforms and managing last-minute presentation updates.</li><li>No mixing board, sound engineering, or external camera experience is required.</li><li>Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.</li><li>For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.</li></ul>
2026-10-28T00:00:00Z

Exception Services Specialist

Novato, CA
onsite
Temporary / Contract
30 - 32 USD / Hourly
We are looking for an Exception Services Specialist to support banking operations by handling transaction and account items that require manual review and follow-up. This Long-term Contract position is based in Novato, California, and is ideal for someone who can investigate discrepancies, coordinate with internal teams, and maintain accurate processing in a regulated financial services environment. The role requires sound judgment, strong attention to detail, and the ability to keep exception workflows moving efficiently while delivering dependable internal customer support. Responsibilities: • Review exception queues each day, investigate suspended or rejected items, and complete the steps needed to bring transactions to resolution. • Research account variances, posting issues, and balance discrepancies by examining records, identifying root causes, and applying appropriate corrections. • Process exception-related work across banking activities such as checks, wire transfers, deposits, loan items, and other transactions that fall outside standard handling. • Partner with branches and internal support teams to gather missing details, clarify documentation, and resolve outstanding issues in a timely manner. • Detect input or processing inaccuracies, make updates when appropriate, and help prevent repeat issues through careful review of transaction data. • Record findings, actions, and outcomes clearly so that each case is documented accurately and meets audit and compliance expectations. • Escalate high-risk or complex matters when approvals or additional review are needed to ensure proper handling. • Support service quality by responding to internal inquiries, assisting with banking transaction questions, and communicating through email and other business channels. • Use multiple browser-based systems and banking platforms to track cases, verify information, and maintain productivity across concurrent tasks.
2026-10-09T00:00:00Z

9 results for Product Support Specialist in San Ramon, CA