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18 results for Account Coordinator in San Ramon, CA

Accounting Manager
  • San Francisco, CA
  • remote
  • Temporary
  • 52.25 - 60.50 USD / Hourly
  • We are looking for a skilled Accounting Manager to oversee financial operations and reporting for our organization on a contract basis. This position is based in San Francisco, California, and requires a detail-oriented individual with a strong background in accounting practices. The ideal candidate will play a key role in ensuring accurate financial records and compliance with auditing standards.<br><br>Responsibilities:<br>• Manage and execute month-end close processes to ensure timely and accurate reporting.<br>• Oversee the general ledger and ensure all entries are properly recorded and reconciled.<br>• Prepare and review financial statements in compliance with auditing standards.<br>• Conduct account reconciliations to identify and resolve discrepancies.<br>• Handle journal entries and ensure accuracy across financial records.<br>• Coordinate with auditors during financial statement audits and provide necessary documentation.<br>• Monitor and maintain compliance with accounting policies and procedures.<br>• Analyze financial data to identify trends and support decision-making processes.<br>• Collaborate with internal teams to streamline accounting operations and improve efficiency.
  • 2025-11-19T18:44:00Z
Billing Supervisor/Manager
  • San Francisco, CA
  • onsite
  • Permanent
  • 70000.00 - 71000.00 USD / Yearly
  • <p>We are looking for an experienced Billing Supervisor/Manager to oversee the daily operations of student billing and account management at our institution in San Francisco, California. This role is pivotal in ensuring the accurate and timely processing of tuition, fees, and other charges, while maintaining detailed financial records and delivering excellent customer service to students and their families. The ideal candidate will also contribute to compliance with institutional policies and collaborate with various departments to guarantee the accuracy of financial accounts. <strong>For immediate consideration, please contact Tra Nguyen directly via Linked-In.</strong></p><p><br></p><p>Responsibilities:</p><p>• Generate and distribute tuition and fee statements each term.</p><p>• Record charges, adjustments, payments, and credits to student accounts.</p><p>• Administer and monitor student payment plans for compliance.</p><p>• Process refunds in accordance with Title IV and institutional regulations.</p><p>• Respond to billing and payment inquiries from students and families.</p><p>• Send payment reminders and assist with follow-up on past-due accounts.</p><p>• Collaborate with Financial Aid and Registrar offices to ensure account accuracy.</p><p>• Assist with reconciling student accounts to the general ledger and financial aid records.</p><p>• Maintain current knowledge of student billing policies and procedures.</p><p>• Prepare regular reports on account balances, aging, and payment plans.</p><p>• Perform other related duties as assigned.</p>
  • 2025-11-05T19:04:43Z
Accounting Manager
  • Rutherford, CA
  • onsite
  • Permanent
  • 125000.00 - 140000.00 USD / Yearly
  • We are looking for an experienced Accounting Manager to oversee financial operations and reporting for our organization in Rutherford, California. This role requires someone with a strong attention to detail who can lead accounting processes while providing strategic insights to support business decisions. The ideal candidate will bring proven leadership skills and a strong background in financial management.<br><br>Responsibilities:<br>• Oversee and ensure timely completion of monthly and quarterly financial close processes.<br>• Manage the preparation of financial statements, including balance sheets, income statements, and departmental expense summaries.<br>• Provide leadership and guidance to accounting staff, fostering their development and ensuring high-quality execution of tasks.<br>• Review and approve journal entries, account reconciliations, and general ledger postings for accuracy and consistency.<br>• Analyze inventory costing for discrepancies and report notable trends or variances to management.<br>• Collaborate on the development of annual budgets, including farming activity budgets, and provide detailed analysis.<br>• Assist with tax-related tasks, including income analysis, shareholder distributions, and coordination for tax returns.<br>• Support external audits and ensure accurate data for annual tax filings.<br>• Partner with the Controller and other business leaders to deliver timely financial data and analysis for informed decision-making.<br>• Monitor accounts payable and accounts receivable processes to ensure proper coding and documentation approvals.
  • 2025-10-17T15:33:46Z
Accounts Payable Supervisor/Manager
  • Modesto, CA
  • onsite
  • Permanent
  • 70000.00 - 89000.00 USD / Yearly
  • <p>We are in search of an Accounts Payable Supervisor/Manager to join our clients team. This role primarily involves overseeing the full cycle of accounts payable, including invoice processing and check printing, and leading the day-to-day operations of the accounts payable department. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the complete accounts payable cycle that includes two-way and three-way matching of invoices</p><p>• Manage the day-to-day operations of the Accounts Payable Department, ensuring accurate and timely completion of tasks</p><p>• Allocate tasks to the Accounts Payable Team and ensure their accurate and timely completion</p><p>• Manage vendor assignments and team member workloads</p><p>• Conduct audits on vendor information, including statements, payment terms, tax information, and other data</p><p>• Prepare weekly cash requirements reports</p><p>• Collaborate with internal team members to resolve billing errors</p><p>• Ensure timely processing of discounts, sales and use taxes, and freight charges</p><p>• Post accounts payable journals and reconcile accounts payable aging to the general ledger</p><p>• Oversee period-end accruals and audit entries to ensure all invoices are accounted for and expenses are recorded promptly</p><p>• Foster a culture of continuous improvement by identifying and implementing process enhancements</p><p>• Review and approve team timecards, schedules, and time off requests</p><p>• Prepare and submit detailed explanations for all accounts payable audit materials</p><p>• Perform other duties as assigned.</p>
  • 2025-10-31T13:38:44Z
Senior Accounting Manager
  • San Francisco, CA
  • onsite
  • Permanent
  • 160000.00 - 180000.00 USD / Yearly
  • <p><strong>PLEASE CONTACT CHRISTINA TRAN AT ROBERT HALF FOR MORE DETAILS</strong></p><p><br></p><p><strong>SENIOR ACCOUNTING MANAGER /DIRECTOR</strong></p><p><br></p><p>Well established and real estate investment company with over 6B AUM is expanding and seeks a dynamic Senior Accounting Manager for their property division. The Sr. Property Accounting Manager will oversee financial accounting, administration, financial close processes, reconciliations, and strategic analysis. This position offers an exciting opportunity to lead a team, implement process improvements, and contribute to the organization's financial strategy and potential to be promoted to Director of Accounting.</p><p><br></p><p>Responsibilities:</p><p>• Manage the financial close process, ensuring accuracy and timely completion of reports.</p><p>• Review and approve journal entries, budgets, payroll, and expense allocations, while identifying and resolving discrepancies.</p><p>• Oversee the integrity of the general ledger, including intercompany transactions, loan schedules, and reconciliations.</p><p>• Conduct and manage bank reconciliations, wire transfers, mortgage payments, and financial disbursements to ensure compliance.</p><p>• Monitor cash security processes, including disbursement approvals and account reconciliations.</p><p>• Provide financial data and reports to support transactions, financing, and capital planning initiatives.</p><p>• Lead financial analysis to assess revenue and expenditure trends, optimizing organizational financial performance.</p><p>• Collaborate with external auditors and CPAs to ensure compliance with regulatory and internal accounting policies.</p><p>• Mentor and develop a team of accounting professionals, fostering growth and accountability.</p><p>• Identify and implement process improvements to enhance operational efficiency and reporting accuracy.</p>
  • 2025-10-28T17:09:18Z
Accounting Manager/Supervisor
  • San Mateo, CA
  • onsite
  • Permanent
  • 120000.00 - 130000.00 USD / Yearly
  • <p><strong>PLEASE CONTACT CHRISTINA TRAN AT ROBERT HALF FOR MORE DETAILS</strong></p><p><br></p><p><strong>PROPERTY ACCOUNTING MANAGER</strong></p><p>Responsibilities:</p><p>-Oversee the financial close process for all entities including review and reconciliation of property intercompany eliminations and reporting financial results to management.</p><p>-Work closely with the external auditors and Accounting Leadership to ensure thorough and accurate audits.</p><p>-Serve as the primary liaison between our internal accounting team and external (outsourced) accounting partners.</p><p>-Manage and produce monthly financials for timely and accurate reporting</p><p>-Manage daily operations of the property accounting function, ensuring accurate and timely financial reporting for assigned properties</p><p>-Responsible for reviewing work of staff including, but not limited to monthly account reconciliations, tax returns, and financial statements</p><p>-Present financial information and appropriately research and answer accounting questions to management</p><p>-Review audit schedules and work papers prepared by staff accountant</p><p>-Review or prepare footnotes to the financial statements</p><p>-Assist with the review of the audit reports to ensure audit adjustments are recorded properly and analysis/documentation is completed</p><p>-Collaborate with internal stakeholders to develop and implement process improvements to enhance efficiency and accuracy in property accounting operations</p><p><br></p>
  • 2025-11-19T22:29:06Z
Senior Supply Chain Manager
  • Richmond, CA
  • onsite
  • Permanent
  • 160000.00 - 185000.00 USD / Yearly
  • <p>We are looking for an experienced Senior Supply Chain Manager to lead the department's analysis and management efforts. In this role, you will develop strategies to optimize inventory levels, oversee procurement activities, and ensure operational efficiency. This position is based in Richmond, California, and offers an opportunity to contribute to the company's success.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead the supply chain departments including the procurement and buying departments, driving performance, development, and accountability.</li><li>Set clear goals, KPIs, and conduct regular check-ins to ensure team growth and productivity.</li><li>Foster a collaborative, solutions-driven culture aligned with company values.</li><li>Analyze inventory, sales, and supply chain data to identify trends and inefficiencies.</li><li>Develop data-driven replenishment and inventory strategies using Excel, Power BI, and ERP tools.</li><li>Optimize stock levels to reduce excess, prevent stockouts, and improve fill rates and lead times.</li><li>Drive process automation and continuous improvement to increase efficiency and scalability.</li><li>Mentor and develop procurement staff to strengthen supplier management and leadership skills.</li><li>Partner with Warehouse Managers to optimize space and transfer processes.</li><li>Track KPIs for turnover, stocking efficiency, and overall inventory health.</li><li>Partner with Sales, Account Management, and Supply Chain teams to align inventory with customer demand.</li><li>Manage aged, excess, and obsolete inventory; resolve shortages and item discrepancies.</li><li>Lead initiatives to reduce carrying costs and improve stocking methods.</li><li>Identify strategic inventory opportunities to boost customer satisfaction and efficiency.</li><li>Ensure timely responses and follow-ups to maintain a 100% order fill rate.</li><li>Promote interdepartmental collaboration.</li></ul>
  • 2025-11-12T16:28:46Z
Office Manager
  • Redwood City, CA
  • onsite
  • Contract / Temporary to Hire
  • 35.00 - 43.00 USD / Hourly
  • We are looking for an experienced Office Manager to oversee administrative and accounting functions in our Redwood City, California office. This role is ideal for someone who is detail-oriented, thrives in a dynamic environment, and has a strong background in office management and financial processes. As this is a Contract to long-term position, it offers an excellent opportunity to transition into a lasting role within a well-established company.<br><br>Responsibilities:<br>• Manage day-to-day office operations, including ordering and maintaining office supplies to ensure a smooth workflow.<br>• Oversee accounts payable and accounts receivable processes, ensuring timely and accurate financial transactions.<br>• Utilize QuickBooks for monthly balance sheet summaries and asset account entries.<br>• Assist with processing incoming orders and payments during peak seasons to support efficient operations.<br>• Handle customer software systems for detailed sales, accounts receivable, and payment entries.<br>• Conduct bank reconciliations and ensure accurate financial reporting.<br>• Communicate with past-due customers to resolve outstanding payments and maintain positive relationships.<br>• Collaborate with team members to ensure all administrative tasks are completed on time.<br>• Support tax-related processes, including sales and use tax compliance.<br>• Maintain accurate records and documentation for all financial and administrative activities.
  • 2025-11-19T20:14:37Z
Accounting Manager
  • San Francisco, CA
  • onsite
  • Permanent
  • 100000.00 - 110000.00 USD / Yearly
  • <p>We are looking for an experienced Accounting Manager to oversee and optimize financial operations within our organization. The ideal candidate will bring expertise in accounting systems, financial reporting, and compliance, ensuring all processes align with industry standards. This role is based in San Francisco, California, and offers the opportunity to lead a dynamic team.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Analyze and report production costs to ensure accurate tracking of manufacturing expenses.</li><li>Partner with operations to set and maintain cost standards, focusing on efficiency and cost control.</li><li>Manage the general ledger with timely, accurate recording of financial transactions.</li><li>Perform regular account reconciliations to ensure financial data integrity.</li><li>Oversee accounts payable and receivable processes, ensuring accurate and timely transactions.</li><li>Troubleshoot discrepancies and improve payment processes in collaboration with the team.</li><li>Lead the monthly financial close to deliver accurate financial statements on time.</li><li>Analyze results and provide insights on performance and variances.</li><li>Supervise and mentor a junior accountant, promoting a collaborative, high-performing team culture.</li><li>Offer guidance on accounting policies, procedures, and best practices.</li><li>Serve as a financial advisor to the CEO, providing data-driven insights for decision-making.</li><li>Collaborate with departments to develop financial strategies aligned with company goals.</li></ul><p><br></p>
  • 2025-11-14T16:03:42Z
Accounting Manager
  • San Francisco, CA
  • remote
  • Temporary
  • 55.00 - 60.00 USD / Hourly
  • <p>We are looking for an experienced Accounting Manager to assist our client in San Francisco. In this long-term contract role, you will play a vital part in managing financial operations and ensuring accurate reporting. This position requires someone with strong attention to detail and expertise in accounting processes and systems.</p><p><br></p><p>Responsibilities:</p><p>• Oversee month-end and quarter-end financial close processes to ensure timely and accurate reporting.</p><p>• Prepare and review accruals, payroll journal entries, and other operational accounting tasks.</p><p>• Manage general ledger activities and ensure proper account reconciliations.</p><p>• Collaborate with auditors during financial statement audits to provide necessary documentation and support.</p><p>• Ensure compliance with accounting standards and organizational policies.</p><p>• Utilize NetSuite to streamline and optimize accounting processes.</p><p>• Assist in identifying and addressing operational challenges by asking insightful questions.</p><p>• Maintain accurate financial records and documentation to support business decisions.</p>
  • 2025-11-06T17:34:25Z
Customer Service Manager
  • Oakland, CA
  • onsite
  • Contract / Temporary to Hire
  • 26.00 - 28.00 USD / Hourly
  • <p>We are looking for an experienced Customer Service Manager to join our team in Oakland, CA. This is a fully onsite role, offering a contract-to-permanent opportunity for the right candidate. The position requires strong leadership skills and a commitment to delivering exceptional service in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service department to ensure smooth workflows and exceptional service delivery.</p><p>• Manage and support customer accounts, resolving any issues or concerns with professionalism and efficiency.</p><p>• Utilize computer-aided dispatch systems to coordinate and monitor service activities effectively.</p><p>• Develop and maintain scheduling strategies to optimize team performance and meet customer needs.</p><p>• Lead and mentor the customer service team, fostering a collaborative and productive work environment.</p><p>• Monitor call center operations, ensuring adherence to service standards and prompt resolution of inquiries.</p><p>• Implement strategies to improve customer satisfaction and drive operational excellence.</p><p>• Collaborate with other departments to streamline processes and enhance overall service quality.</p><p>• Maintain accurate records and reporting to track team performance and customer interactions.</p><p>• Stay updated on industry trends and technologies to continuously improve service strategies.</p>
  • 2025-11-14T23:13:56Z
Bookkeeper
  • Danville, CA
  • onsite
  • Permanent
  • 60000.00 - 70000.00 USD / Yearly
  • <p>We are looking for an experienced Bookkeeper to join our team in Danville, California. The ideal candidate will play a crucial role in managing financial tasks for high-net-worth clients, ensuring accuracy, confidentiality, and exceptional customer service. This position offers a friendly office environment with the potential for remote work after an initial in-office period.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Manage client bill payments and oversee all related financial processes.</p><p> • Record and categorize transactions accurately in Quicken, including customized client reporting.</p><p> • Prepare and complete monthly bank reconciliations and financial reports.</p><p> • Communicate directly with client vendors (e.g., utilities, home services) to ensure timely payments and issue resolution.</p><p> • Monitor client account cash flow and coordinate funding as needed.</p><p> • Deliver personalized client support, including move coordination, utility setup, detailed reporting, charge dispute research, and collaboration with insurance brokers.</p>
  • 2025-11-19T17:11:09Z
Controller
  • San Francisco, CA
  • onsite
  • Permanent
  • 190000.00 - 220000.00 USD / Yearly
  • <p>We are looking for a meticulous Controller to oversee document management processes and ensure the accurate compilation and scanning of essential records. This role requires someone who is highly attentive to detail, skilled in maintaining organized systems, and capable of ensuring compliance with documentation standards. <strong>For immediate consideration, please contact Leon Chang directly via Linked-In.</strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p><strong>Leadership:</strong> Lead the Accounting Department, collaborate with management, and keep partners informed to ensure financial services meet expectations.</p><p><strong>Supervision:</strong> Oversee Accounting Manager and staff, drive process improvements, ensure fair policy implementation, hold team meetings, and support a positive, productive work environment.</p><p><strong>Financial Management:</strong> Manage budgets, revenue models, and reporting systems. Review statements, monitor variances, control costs, and oversee cash flow, credit lines, and loans.</p><p><strong>Partnership Accounting & Taxes:</strong> Handle partnership tax submissions, work papers, partner capital accounts, and quarterly/annual tax schedules.</p><p><strong>Retirement Plans:</strong> Coordinate with HR and leadership on retirement plan financials; assist with committee meetings.</p><p><strong>Banking:</strong> Maintain bank relationships, oversee daily banking activity, account transfers, and system administration for banking programs.</p><p><strong>Policy & Controls:</strong> Safeguard firm assets, enforce accounting policies, and recommend improvements.</p><p><strong>Other Duties:</strong> Prepare tax filings, provide data for partner compensation, track industry trends, and support additional assigned projects.</p>
  • 2025-11-14T16:03:42Z
Sr. Accountant
  • Napa, CA
  • onsite
  • Permanent
  • 100000.00 - 115000.00 USD / Yearly
  • <p>Are you a detail-oriented accounting professional looking to take your career to the next level? We are seeking a <strong>Senior Accountant</strong> for an exciting opportunity in a growing organization. This position offers hands-on responsibility across the full spectrum of accounting processes, empowering you to drive efficient and accurate reporting. As a key contributor, you’ll work closely with leadership and play an instrumental role in ensuring seamless financial operations.</p><p><br></p><p><strong>About the Role</strong></p><p>As the Senior Accountant, you will oversee a variety of accounting functions, including general ledger management, financial reconciliations, and month-end close processes. Supporting the VP of Finance & Accounting, you will influence key decision-making and occasionally act as a point of contact for the Executive Leadership Team during their absence. You’ll need a keen eye for precision, an aptitude for data analysis, and a strong commitment to process improvement and compliance.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>Your core responsibilities will include:</p><ul><li>Managing general ledger <strong>activities</strong> and ensuring proper reconciliation and accuracy in line with established accounting standards (GAAP).</li><li>Driving the <strong>month-end close process</strong> to deliver timely and accurate reporting.</li><li>Preparing trial balances, performing detailed account <strong>reconciliations</strong>, and reporting any discrepancies or variances.</li><li>Reviewing and processing essential <strong>transaction entries</strong> and journal entries, including EOY adjustments from external auditors.</li><li>Serving as a liaison for <strong>accounts payable/receivable (AP/AR)</strong> to resolve issues, analyze variances, and provide transactional support.</li><li>Supporting financial planning activities such as the <strong>annual budgeting process</strong> and year-end financial reviews.</li><li>Reviewing time card submissions while ensuring internal processes and procedures are followed.</li><li>Assisting with specialized <strong>accounting projects</strong> related to operations, including harvest accounting.</li><li>Developing and documenting <strong>internal processes and policies</strong> while maintaining robust internal controls.</li><li>Performing additional accounting and finance duties as assigned.</li></ul><p><br></p><p><br></p>
  • 2025-11-07T14:48:44Z
Sr. Accountant
  • San Ramon, CA
  • onsite
  • Temporary
  • 39.59 - 45.84 USD / Hourly
  • <p>We are looking for a highly skilled and detail-oriented Senior Accountant to join our client on a contract basis in San Ramon, California. The ideal candidate will play a crucial role in supporting our year-end financial close and ensuring compliance with accounting standards. This position offers an exciting opportunity to work in a manufacturing environment and contribute to key financial processes.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Reconcile all balance sheet accounts accurately and within established deadlines.</p><p>• Oversee the restructuring of the Chart of Accounts by renaming, renumbering, and consolidating account categories to align with operational and reporting standards.</p><p>• Ensure prepaid and deferral accounts are reconciled, adjustments are completed, and schedules are established for future reporting periods.</p><p>• Review and reconcile General Ledger accounts related to instrument leases and loaners, and provide guidance and training to the team as needed.</p><p>• Conduct a thorough year-end expenditure review to ensure accurate posting and compliance with accounting regulations.</p><p>• Audit 1099 vendor statements, prepare necessary documentation, and manage the filing process for the current tax year.</p><p>• Collaborate with the Manufacturing Manager to clean up and reconcile inventory records, ensuring accurate alignment with QuickBooks.</p><p>• Review and verify the accuracy of inventory item setups and ensure proper organization within the accounting system.</p><p>• Support the preparation of financial statements and reports for year-end close.</p><p>• Assist with other ad hoc accounting tasks as required to meet organizational goals.</p><p><br></p><p>Please reach out to John Miller for immediate consideration.</p>
  • 2025-10-23T23:34:03Z
Sr Data and Business Intelligence Analyst
  • San Francisco, CA
  • onsite
  • Permanent
  • 175000.00 - 200000.00 USD / Yearly
  • <p>We are looking for a highly skilled Sr Data and Business Intelligence Analyst to join our team in San Francisco, California. This role is pivotal in driving data-driven decision-making by benchmarking organizational performance, supporting cross-departmental reporting needs, and implementing advanced business intelligence tools. The ideal candidate will possess a strong analytical mindset and a proven ability to manage and optimize data systems, ensuring the seamless flow of information across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain comprehensive financial analyses, including profitability, time and billing, accounts payable, accounts receivable, collections, and general ledger, using advanced reporting and querying tools.</p><p>• Collaborate with firm leadership and technical teams to define and implement a business intelligence strategy that aligns with organizational goals.</p><p>• Design, create, and optimize data models, analytics layers, and dashboards using tools like Power BI, Tableau, and Aderant.</p><p>• Provide technical support and guidance to departments such as Finance, Human Resources, and Legal Recruiting to enhance their use of business intelligence applications.</p><p>• Investigate and resolve discrepancies and issues in business systems, ensuring data consistency and integrity across all platforms.</p><p>• Manage and enhance practice management tools related to budgeting, reporting, and data functionalities, while ensuring smooth implementation of new applications.</p><p>• Partner with departments to develop and maintain internal evaluations and surveys, ensuring alignment with organizational objectives.</p><p>• Oversee data flows between various firm systems, including Aderant, IntApp, and payroll systems, to ensure seamless integration and functionality.</p><p><br></p>
  • 2025-10-24T06:48:43Z
Senior ServiceNow Transformation Consultant
  • Emeryville, CA
  • remote
  • Temporary
  • 70.00 - 110.00 USD / Hourly
  • <p>Robert Half is seeking a Senior ServiceNow Transformation Consultant to lead a major Customer Support modernization initiative for a global enterprise. This Senior ServiceNow Transformation Consultantis a high-impact, strategic role focused on helping the organization migrate from Salesforce Service Cloud to ServiceNow Customer Service Management (CSM) — not as a lift-and-shift, but as a full-scale transformation of global support operations.</p><p>The selected Senior ServiceNow Transformation consultant will bring a fresh, expert perspective on process design, ITIL alignment, and industry best practices. You’ll serve as a trusted advisor to leadership — ensuring the ServiceNow platform, processes, and operating model enable scalability, efficiency, and an exceptional customer experience across a complex, security-focused B2B environment. This Senior ServiceNow Transformation Consultant role is a fully remote role for about 3-6 months. </p><p><br></p><p>Key Responsibilities for Senior ServiceNow Transformation Consultant</p><ul><li>Lead a comprehensive assessment of existing global support processes, identifying inefficiencies and improvement opportunities.</li><li>Partner with cross-functional stakeholders to reimagine customer support workflows, ensuring alignment with ITIL and industry standards.</li><li>Provide strategic guidance during the migration from Salesforce Service Cloud to ServiceNow CSM, advising on functionality gaps and recommending best-practice solutions.</li><li>Evaluate and challenge proposed designs to ensure platform build aligns with transformation goals, scalability, and operational excellence.</li><li>Define and track key performance indicators (KPIs) and develop frameworks for measuring adoption, performance, and ROI.</li><li>Advise on opportunities to leverage AI, automation, and analytics to enhance case management, routing, and self-service capabilities.</li><li>Collaborate with business analysts, architects, and implementation partners to ensure process intent translates effectively into system configuration.</li><li>Deliver benchmarking and maturity assessments, comparing operations to leading B2B support organizations.</li></ul>
  • 2025-10-29T22:04:08Z
Business Analyst II
  • San Francisco, CA
  • remote
  • Temporary
  • 40.00 - 46.00 USD / Hourly
  • <p><strong>About the Role</strong></p><p>We are seeking a <strong>Business Analyst II</strong> to join our product and tech team focused on licensing. This role involves reviewing, analyzing, and evaluating business systems and user needs, and formulating solutions that align with overall business strategies. You will manage product backlogs, optimize workflows, and collaborate with cross-functional teams to improve processes.</p><p> <strong>Key Responsibilities</strong></p><ul><li>Manage product backlog and customer tickets</li><li>Build dashboards and optimize workflows on <strong>Monday.com</strong></li><li>Collaborate with PMs and TPMs to forecast needs and results</li><li>Assist in setting up a wiki platform</li></ul><p><strong>Duration:</strong> 3 months (potential for extension or conversion)</p><p><br></p>
  • 2025-11-17T21:24:08Z