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2 results for Help Desk Tier 3 in San Mateo, CA
- San Francisco, CA
- onsite
- Temporary / Contract
- 40 - 45 USD / Hourly
- We are looking for a Help Desk/Desktop Support specialist to provide hands-on technical assistance for end users in San Francisco, California. This is a Contract position supporting onsite operations, with a focus on resolving day-to-day hardware, software, and connectivity issues in a fast-paced environment. The ideal candidate brings practical experience with Mac systems, strong customer service skills, and the ability to manage support requests efficiently.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for employees experiencing desktop, laptop, and peripheral issues.<br>• Diagnose and resolve common hardware, software, and access problems with an emphasis on Mac-based environments.<br>• Manage incoming support requests through the ticketing system and provide timely updates through resolution.<br>• Set up, configure, and maintain Mac computers and related workplace technology for end users.<br>• Support conference room and meeting technology, including audio visual equipment and Zoom functionality.<br>• Troubleshoot user-reported issues directly at the desk to minimize downtime and maintain productivity.<br>• Escalate more complex incidents when necessary while documenting findings and completed actions clearly.
- 2026-10-09T00:00:00Z
- Pleasanton, CA
- onsite
- Temporary to Hire
- 35 - 38 USD / Hourly
- <p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
- 2026-09-24T00:00:00Z